HAMIS
DIKONGWA
Experience
About Me China Civil Engineering Construction Corporation(CCECC)
Zanzibar Branch
A dedicated and passionate tourism and
hospitality professional with a Bachelor of Science
Demolition and Relocation Department
in Tourism and Hospitality Management from St. 2023 – Present
Augustine University Tanzania. With a strong Overseeing demolition and relocation activities for infrastructure projects,
background in guiding, tour operations, customer ensuring safety and compliance with environmental regulations.
service, and marketing, I have gained extensive Coordinating with various teams to manage the efficient relocation of
experience working in various national parks and structures and assets.
Ensuring that demolition activities are conducted in a safe, controlled
the tourism industry in Tanzania and Zanzibar. I
manner, minimizing risks to both workers and nearby communities.
am highly skilled in organizing tours, managing
Assisting in documentation and reporting of demolition and relocation
client expectations, and adapting to new
progress, providing updates to project managers.
challenges with minimal supervision. Known for
Working closely with clients and local authorities to address any issues related
my excellent communication skills, teamwork, and
to property relocation, compensation, and safety protocols.
ability to work under pressure, I am eager to
contribute to the growth and success of the Zanzibar Endless Tours
tourism sector while continuously enhancing my Wildlife Tour Guide and Tourism Marketing
professional knowledge and skills.
2022
Leading wildlife and cultural tours across Zanzibar, providing guests with
+255 789 847 553
insights into the local ecosystem and heritage.
Making reservations and managing bookings, ensuring efficient service
[email protected] delivery for a seamless client experience.
Marketing the company’s tour services through online platforms, client
14th April 1994 referrals, and collaboration with travel agencies.
Dar es Salaam - Temeke Engaging in continuous learning on wildlife conservation and local customs
Tanzanian to improve the quality of guided tours.
Married First Safari Joyce
Tourism Marketing and Transport Manager
Language 2021 – 2022
Overseeing marketing campaigns aimed at promoting Tanzania and Zanzibar
Swahili as prime tourism destinations.
Coordinating transportation logistics for clients, ensuring timely and safe
English travel arrangements.
Acting as a tour guide for clients, providing personalized experiences and in-
depth information on various attractions.
Education Building partnerships with local hotels, restaurants, and attractions to
enhance service offerings.
St. Augustine University of Tanzania
Bachelor of Science in Tourism and Trap Rock Tours and Safaris
Hospitality Management Tour Operator and Marketing
2017 – 2022 2021
Katikamu SDA Secondary School Arranging and coordinating various tour packages tailored to client
preferences and seasonal highlights.
Advance Level
Marketing tours to potential clients through social media, email, and
2015 – 2016 direct outreach.
Collaborating with local partners to enhance tour packages and create
unique experiences for clients.
Katikamu SDA Secondary School
Ordinary Level King Finishing
2011 – 2014 Order Processing and Customer Service
2020- 2021
Kireka SDA Primary School Managing incoming customer orders, ensuring they were processed accurately
2003 – 2010 and promptly.
Communicating with clients to confirm order details and delivery timelines.
Resolving any issues related to orders, ensuring customer satisfaction and fosterin
long-term business relationships.
Coordinating with the production team to fulfill orders according to specifications
Expertise Experience
Madina Spices
Marketing: Skilled in promoting tourism services and
products through various channels to attract
Counter Sales and Spice
potential clients and enhance brand visibility. Manufacturing
Communication: Excellent verbal and written communication 2020 - 2021
skills, able to convey information clearly and effectively to clients
Assisting in the production and packaging of various spices, ensuring
and team members.
quality standards were met.
Hospitality: Experienced in delivering exceptional customer Handling counter sales, managing cash transactions, and providing
service, ensuring clients have a welcoming and memorable product recommendations to customers.
experience. Receiving and processing customer inquiries, addressing their needs,
Leadership: Proven ability to guide and motivate teams, and promoting Madina Spices’ products.
making informed decisions and fostering a collaborative Maintaining a clean and organized workspace, adhering to hygiene
work environment. and safety protocols in spice manufacturing.
Tour Guiding: In-depth knowledge of Tanzania’s tourism sites
and attractions, with experience in guiding and educating Udzungwa Mountain National Park
tourists on local culture, wildlife, and history.
Tour Guider
Customer Service: Highly skilled in understanding client
needs, addressing concerns, and providing personalized 2018
service to ensure customer satisfaction and build long-term Guiding tourists on hiking trails to waterfalls and other scenic areas
relationships. within the Udzungwa Mountains.
Providing information on the flora and fauna of the area, including
endemic species and conservation efforts.
Creativity: Highly skilled in understanding client
Ensuring tourists’ safety by guiding them on proper trail etiquette
needs, addressing concerns, and providing
personalized service to ensure customer satisfaction
and advising on challenging terrains.
and build long-term relationships. Facilitating group discussions on environmental conservation, local
cultures, and the importance of ecotourism.
Refferees Saanane Island National Park
MR ABEL MAMBOLEO
Tour Guider
HEAD OF TOURISM DEPARTMENT 2017
ST. AUGUSTINE UNIVERSITY OF TANZANIA
Receiving tourists upon arrival, giving them a brief history and
P.O BOX 307 overview of the park.
PHONE +255763688765 Guiding tourists through various attractions within the park, including
MR. HASSAN JUMBE wildlife areas, picnic sites, and scenic viewpoints.
ADMINISTRATOR Educating tourists on wildlife conservation, safety protocols, and
CHINA CIVIL ENGINEERING CONSTRUCTION cultural heritage relevant to the park.
CORPORATION Addressing tourists’ questions and concerns, ensuring a positive and
Phone: +255627397197 informative experience.
MR HAMIS HAJI
ADMINISTRATOR
ZANZIBAR ELECTRICITY CORPORATION
Phone: +255772187480
