BPO Executive - Job Description
Role: BPO Executive
Location: Chennai, AWFIS, ClearVue Solutions, 1st Floor.
CTC: As per Industry Norms
Work Nature: Full Time – Work from Office (Working Hours: 11AM IST – 8PM IST)
Experience: 3 to 5 years of experience
Company Profile: (Ismart ClearVue Solutions Private Limited)
We are a leading software development company providing wide range of innovative and
cost-effective IT solutions to clients. Our team is committed to providing high-quality software
services that meet the unique needs of each client. We understand the importance of delivering
solutions that are efficient, robust, secured, and scalable while also being user-friendly and easy to
maintain. We use the latest technologies and methodologies to ensure that every project is
completed on time and within budget. Our goal is to exceed our clients' expectations and establish
long-term partnerships.
Job Overview:
We are looking for a dynamic and detail-oriented BPO Process Associate to join our team.
This role is integral to ensuring accurate application processing, efficient record management, and
exceptional service delivery. The ideal candidate will possess strong analytical skills, a customer-
centric mindset, and a commitment to compliance and quality.
Key Responsibilities:
• Application Processing: Validate and accurately input customer data into the system.
• Record Maintenance: Maintain comprehensive logs of interactions and ensure data integrity.
• Product Knowledge: Stay updated on financing products, policies, and industry best
practices.
• Report Generation: Create and analyse metrics-based reports to track processing efficiency
and provide feedback.
• Compliance Assurance: Adhere to legal regulations and company policies while performing
tasks.
• Training Support: Assist in onboarding and mentoring new team members to align them with
organizational standards.
• Process Improvement: Identify opportunities to enhance operational efficiency and suggest
improvements.
• Escalation Management: Handle complex customer issues effectively and escalate
unresolved concerns when necessary.
• Quality Assurance: Conduct thorough reviews of applications to ensure accuracy and
completeness.
• Team Collaboration: Participate in team meetings and contribute to discussions on
performance optimization and strategic planning.
• Market Awareness: Monitor industry trends to refine service delivery and align with market
expectations.
www.clearvuesolutions.com [email protected]
Regd Office – Plot 42, Gayathri Nagar Main Road, Medavakkam, Chennai-600 100
Required Skills and Experience:
• Education: Bachelor’s degree or equivalent work experience.
• Experience: Previous experience in BPO or customer service is preferred.
• Technical Skills: Proficient in MS Office tools and CRM systems.
• Communication: Strong written and verbal communication skills.
• Analytical Abilities: Keen attention to detail and excellent problem-solving skills.
• Interpersonal Skills: Collaborative team player with a customer-focused approach.
• Organizational Skills: Strong multitasking abilities with excellent time management.
• Regulatory Knowledge: Familiarity with finance regulations and data protection policies.
• Adaptability: Ability to thrive in a dynamic, fast-paced environment.
Why Join Us?
• Opportunity to work in a supportive and collaborative environment.
• Enhance your skills and grow your career in a fast-evolving BPO industry.
• Be a part of a team dedicated to delivering exceptional service and operational excellence.
www.clearvuesolutions.com [email protected]
Regd Office – Plot 42, Gayathri Nagar Main Road, Medavakkam, Chennai-600 100
