1

(,LATi jT CBSE QUESTIONS

I

QUESTION 1:
Biru Nandan, Chairman of Lalit group of compaines founde~ 'Biru ~versity' for
undergraduate and postgraduate courses in diverse disciplines. The informa~o~ Technology
department of the 'Lalit Power Ltd ., has few vacancies related to Cyber Secunty. The Humilrt
~~source Department of the Company decided to recruit fresh en~neering graduates from
B1ru University' for the same. Identify the type of source of recrwtment.
(CBSE, Delhi 2019)

t.

QUESTION 2:
Asha Sethi was working as a Human Resource Manager in a famous consultancy firm,
KU Global Services. Her job included preparing job descriptions, recruitment, developing
compensation and incentive plans and facilitating employee learning. They had entered into
alliances with institutes to ensure continuous learning of their employees. With the jobs
becoming more and more complex, KU Global Services invested large amount of money in
making the employees learn the skills necessary to complete the jobs.
State by giving any five points, how this investment is likely to benefit the organisation?
(CBSF Onll..; "l/Hn>

QUESTION 3:
Vadndanati_Public hSchool ~ad a vacancy of a Maths teacher. They were looking for a smart
an crea ve teac er havmg a drive fo 11 Ai d ·
d ili s· h r exce ence. 1 a vertisement was given in all leading
a es. mce t e response was huge, the school examined all th · · d
rejected the candidates h d.d h e application forms an
w O 1 not ave the necessary qualifications Thereafter a test
was conducted to measure the existing skills of the d.d Af · • '
can 1 ates. ter that 1t was followed
138 Case Studies Mentor in Business Studies-XII
 formal in-depth conversation with the Principal of the school and a pan el of Ma ths
by a
experts- _
(a) Explain _th~ steps that h~ve been performed by Vandana Public School in the process
of identifying and choosmg the best candidate.
(b) Give the name and also the meaning of the test which was conducted by the sc hool.
(CBSE, OD, 2019)

QUESTION 4 :
'Newrange' is a chain of departmental stores in India with 56 outlets. It sells the best
products at the lowest price. The Human Resource department takes care to select, train,
motivate and retain the employees. Currently, it has 170 full time employees and 30 part
time employees.
For top-level management, employees are recruited through private consultants. These
professional can entice the needed top executives from other companies by making the right
offers. Employees appointed at the entry level are recruited through walk-in. For that, a
notice is placed on the notice board specifying the details of the jobs available. 'Newrange'
also encourages present employees or their friends and relatives to refer candidates. They

Staffing 139
also visit so me of the reputed educational institutions to hire some of the most talented and
promisin
, g students as its employees.
of staff
Newrange' shif ts workforce from surplus departments to those where there is shortag
.
mstead of laying them off. e
re Explain
. . the vanous
· ·
mtemal ·
and external sources of recruitment use db Y 'N ewrange' t
cruit its employees. (CBSE, OD, 2019~

l.C...&.LU.L

QUESTION 5:
'Moga Industries Ltd.' Approached a well established university in the city of Madurai lo
recruit qualified personnel for various technical and professional jobs. They selected Tanya,
Ritu, Garima and Chetan for various vacancies in the organisation. After the selection and
placement, "Moga Industries Ltd." felt the need to increase the skills and abilities, and the
development of positive attitude of the employees to perform their specific jobs better. The
company also realised that learning new skills would improve the job performance of the
employees. Hence, the company decided to take action for the same.
(a) Name the step of the staffing process regarding which the company decided to take
action.

140 (~c;p <;t11rfo:::.<: Mi:intn r in A11cini:i.[Link] C:. t11 ,-Ho.- _VII

 (b) State the benefits of the action to "Moga Industries Ltd. " (COSE, Delhi 2018)
ANSWER:
V

QUESTION 6:
The IT major GIPRA is terminating the employment of its senior managers, if after evaluating
their performance against pre-determined standards if it is found lacking. With [Link] disruption
analysts say a large portion of the employees may become irrelevant unless they learn new
skills and apply the knowledge to work on emerging technologies. GLPRA is ready to facilitate
employee learning, through its in-house centers.
(a) Name the function of management performed by GIPRA to maintain a satisfactory
work force.
(b) Identify and explain the two steps in the process of the function of management
discussed above.
(c) Also state any two steps of the function of management discussed, that the firm had
to perform before performing the above steps. (CBSE, Sample Paper, 2018)

11. Mc: u n:::D •

QUESTION 7:
Alpha Ente:Prises is a company manufacturing w ater gey sers. The company h as a functional
s tru cture with four main functions-Producti on, Marketing, Finance and Human Resource. As
th e demand for the product grew, the company decided to hire more employees.
Identify the concept which w ill help the Human Resource Manager in deciding the actual
number of persons required in each department. (CBSE, Del/ii 2017)

QUESTION 8 :
Bhagw ati Enterprises is a company engaged in the marketing of air-conditioners of a famous
brand. The company has a functional structure with four main functions-Purchase, Sales,
Finance and Staffing. AB the demand for the product grew, the company decided to recruit
more employees. (CBSE, OD 2017)
Idetify the concept w hich will help the Human Resource Manager to find out the number
and type of personel availale so that he could decide and recruit the required number of
persons for each department.

QUESTION 9:
Human Resource Management includes many specialized activities and duties which the
human resource personnel must perform. In the light of this statement, explain any four such
duties performed by Human Resource Manager. (CBSE, Sample Paper, 2017)

Re::>vLutions Pvt. Ltd. is a publishing company. Its book on Business Studies for class XII is
in great demand. As a result, the employees in the marketing department are always racing
 . st tiJne. The employees have to work overtime and on holidays to cater to the demand.
again rs in the marketing department are under stress as they have to handle more than two
tv1anag~es The work stress has led to dissatisfaction among the employees and managers.
terr1ton . . .
a) Name and explam the step of staffing process which has not been performed properly.
~b) State the next two stages immediately following the step identified in part 'a'.
(CBSE, Sample Paper, 2017)

QUESTION 11:
Joseph Bros is a firm manufacturing jute lampshades. It uses leftover jute pieces from various
jute factories to manufacture economical lampshades which are supplied to various hotels
in nearby towns. It employs men and women from nearby villages as workers for creating
good lampshade designs.
Joseph Bros, is not able to meet its targets. Namish, the supervisor of the company, was
told to analyse the reasons for the poor performance. Namish found the following problems
and suggested certain solutions in the working of the business. The number of workers
employed was less than what was required for the work. As a result, the existing workers
were overburdened. The firm decided to search for new workers and it asked the present
employees to introduce candidates or recommend their friends and relatives to the firm. This
enabled the firm to 'put people to jobs' and assured the attainment of objectives according
to plans.
(a) Identify the functions of management being performed by the firm in the above
situation.
(b) Name the concept and its source used by the firm to attract more workers for the
firm.
(c) State any two values being followed by Jacob Bros. (CBSE, Sample Paper 2016)

ANSWEP·

Staffing 143
QUESTION 12:
Aakansh
. a, Niki' ta and Parishma are the owners of a handicraft UIUt · in
· th e ur b an area
D1brug
. . ar m ssam, which 1s mvolved in the manufacturing an m~ k e tin
h ' A · · • · d .' g f s·Ital Paij,
O O,

tra~itional mats and Jappi (the traditional headgear). They decided to ~~ft ~s manufacturing
urut to a rural area with an objective of reducing the cost and providing Job opportunities
to the locals.
in this organisation with a view to increasing
They followed the functional structure
managerial and operational efficiency.
. They assessed and analysed the type and number of empl?yees r~quired, keeping in
mmd that they had to encourage the women and the people with special needs belonging
to the rural area.
State the next three steps that they will have to undertake for obtaining a satisfied
workforce for their handicraft unit. (CBSE, Sample Paper 2016)

(u

QUESTION ·,..,.
Mrs. Rajlaxrni is working as the Human Resource Consultant in a firm that manufactures
cosmetics, which is facing a problem of high employee turnover. The CEO of the company has
invited suggestion from her for retaining the talented employees and reducing the employee
turnover. Mrs. Rajlaxrni recommends that the good employees be rewarded in a way that
it creates a feeling of ownership among the employees and at the same time, makes them
contribute towards the growth of the organisation.
(a) Identify the incentive and explain its type which has been suggested by
Mrs. Rajlaxrni to the CEO of the company.
(b) Also explain any two other incentives of the same type. (CBSE, Sample Paper 2016)
ANSWER:
1~ ·
---

QUESTION 14:
Ashish, the Marketing Head, Raman, the Assis tant Manager and Jyoti, the Hum an Resource
Manager of Senor Enterpris es Ltd. decided to leave the compa n y.
The Chief Executive Officer of the company called Jyoti, the Human Resource ~anager
and reques_ted her_to fill up the vacancies before leaving the organisation ._ Informing th a t
her subordinate Miss Alka ~andit was very competent and trustworthy, Jyoti s ~gges ted ~al
if she could be moved up m the hierarchy, she would do the needful. The Chie f E~ecullve
Officer agreecs for the same. Miss Alka Pandit contacted Keith Recruiters who adve rtised for
the post of marketing head for Senor Enterprises Ltd. They w ere able to rec ruit a s uitable
candidate for the company.
Raman's vacancy was filled up by screening the database of unsolicited applications lying
in the office.
(a) Name the internal/external sources of recruitment used by Senor Enterprises Ltd. to
fill up the above stated vacancies.
(b) Also state any one merit of each of the above identified source of recruitment.
(CBSE, Delhi 2016)

QUEST1.., , . ·-·
Zenith Ltd. is a highly reputed company and many people ~anted to join this company. The
employees of this organisation are very happy and they discuss how they came in contact
With this organisation.

Staffing 145
 Aman said
B . that he wa s mtroduced
. by the present Sales Manager, Mr. John.
enu sa1d that he h ad applied
Manager. . .
through the newspape r and was appointed as the H.R.

an Vaibhav
d . said th a t h e was neither
. . .
related to any employee of the orgarosat10n nor was there
Y a vertisement m
from · th e newspape1~ even then, he was directly calle d fr om IIM Ah medabad
where he was about to complete his MBA.
(a) The ~bove discussion is indicating an important function of management. Name the
function of management.
(b) The management function identified in part (a) follows a particular process. Explain
the step of this process which is being discussed in the above paragraph .
(c) Identify the various sources of recruitment mentioned in the paragraph above
(CBSE, Sample Paper 2015)

Vazv ...
QUESTION 16:
Blue Heavens Ltd. purchased a new machinery from Germany for manufacturing some
auto components. It was a cost-effective and quality production machine but during the
production process, manager observed that the quality of the production was not as per
standards. On investigation, it was found that there was lack of knowledge of using these
hi-tech machines. So, frequent visits by engineers were required from Germany but this
resulted in high overhead charges.
Suggest what can be done to develop the skills and abilities of employees for producing
quality products by using these hi-tech machines. Also state how the employees or the
organisation will be benefited by your suggestion. (CBSE, Sample Paper 2015)
 QUESTION 17:
The workers of Gargya Ltd. are unable to work on new computerised machines imported
·1 by the company to fulfill the increased demand. TI,erefore, the workers a re seeking extra
guidance from the supervisor and the supervisor is overburdened with freq uent cnUs o f th e
workers.
Suggest how the supervisor, by increasing the skills and knowled ge of workers, can m a ke
them handle their work independently.
Also state any three benefits that the workers will derive by the decision of the s upervisor.
(CBS£, OD 2015)
OR
TI1e workers of Yyam Ltd. are unable to work on new and hi-tech machines imported
by the company to fulfill the increased demand. Therefore, the workers are seeking extra
guidance from the supervisors.
The supervisor is overburdened with tlle frequent calls of workers.
Suggest how the supervisor, by increasing the skills and knowledge of workers, can make
them handle their work independently?
Also state any three benefits that the workers will derive by the decision of the supervisor.
(CBSE, De/1,i 2015)

QUESTION 18:
Mohit Gupta is working with Yellow Sec~rity Servi~es Ltd: He_ is also recruiting security
guards for the company. The company provides secunty services m Delhi and Noida at short
notice to various companies. The guards are recruited on a temporary basis. TI,e guards
provided by this company are known for theu honesty and punctuality. Mohit Gupta is
well-known in his village for providing employment to unskilled people.
(a) Name the source of recruitment used by Yellow Security Services Ltd .
(b) State any one disadvantage of this source of recruitment.
(c) Identify the need of security guards which is being fulfilled by the company as per
Maslow's need hierarchy.

Staffing 147
 \II/ [Link] e11 1JJ1vy u , ....... , ~ '-'r--1~-

QUESTION 19:
Prashant, the Director of a company, is planning to manufacture rugs for utilising waste
materials from one of his garment factories. He decided that this manufacturing unit will be
set-up in a rural area so that people of that area will have more job opportunities. For this,
he wanted four different heads for Sales, Accounts, Purchase and Production Departments.
He decided that one of them will be a differently-abled person, another from a minority
community and one from a disadvantaged section of society. He gave an advertisement in
the newspaper for the above vacancies.
(a) Identify and state the next three steps Prashant has to follow in the staffing process
after advertising for the above vacancies.
(b) Identify any two values that Prashant wants to communicate by setting up this
manufacturing unit. (CBSE, OD 2013)
 srioN 20: .
0 IJE
. h nt the director of a garment company is planning to manufacture bags for the uhTisa hon
Nis ,\1~ material from one of his garment~ unit. He has decided thnt his manufacturing unit
•u
of"aset-up in a rura1 area of Odisha where people have very few job opporturu·t·,es an d
:~our is available at very low rates. He also thought of giving equal opportunities to men
and women.
for this, he wanted four different heads for sales, accounts, purchase and production. He
gave an advertisement an~ short listed ten candidates per post after conducting different
selection tests.
(a) Identify and state the next@;;,
~ steps for choosing the best candidate out of the short-
listed candidates. ..(,.
(b) Also identify two values which Nishant wants to communicate to society by setting
up this manufacturing unit. (CBSE, Delhi 2013; OD 2013)

AN~·

QUESTION 21:
Harish, the director of a company, is planning to manufacture stuffed toys for utilising waste
materials from one of his garment factories. He decided that this manufacturing unit will be
set-up in a rural area so that people of that area will have more job opportunities. For this,
he selected Rehman, Anita Banerjee, Harpreet Kaur and Umesh (a differently abled but very
intelligent and creative person in designing) as the heads of Sales, Accounts, Purchase and
Production Departments respectively.
(a) Identify and state the next three steps that Harish has to follow in the staffing process
after selecting the heads of different departments.
(b) Identify any two values that Harish wants to communicate by setting-up this
manufacturing unit. (CBSE, Delhi 2013)

<;t;iffinn 1 d. O
QUESTION 22:
Sahil, the director of a garments company, is planning to manufacture bags for the utilisation
of waste materials from one of his garments units. He decided that his manufacturing unit
will be set up in the rural area of Odisha where people have very less job opportunities and
labour is available at a very low rate. He also thought of giving equal opportunities to men
and women.
For this, he selected S. Chatterjee, Inderjeet Kaur, Aslam and Sarabjeet as heads of the
Sales, Accounts, Purchase and Production Departments.
(a) Identify and state the next two steps that Sahil has to follow in the staffing process
after selecting the above heads.
(b) Also identify two values which Sahil wants to communicate to society by setting up
this manufacturing unit. (CBSE, OD 2013)
QUESTION 4:
In Rajasthan the candidates who apply for post of police constable have to appear for an
exam which is conducted in three stages - Physical Test, Written Test & Skill Test. It has
been estimated that there are a total of 5,390 vacancies for the post of Constables this year.
The prospective candidates are also allowed to attempt Online Constable Mock Test to boost
their preparation.
In context of the above case:
(a) Identify the steps in one of the functions of management being discussed above.
(b) Do you think it is important to conduct tests in order to assess the candidates? Why
or why not?
(c) How is a trade test different from an aptitude test?

QUESTION 5:
KFC Corporation founded Kentucky Fried Chicken in 1952 which has grown to become the
leading fast food chain restaurants in Louisville in US. KFC mainly sells burgers, grilled
and roasted chickens, salads, wraps and others along with desserts and side dishes. KFC
uses both internal and external sources of recruitment. The Restaurant Managers and Shift
Supervisors are never hired externally at the outlets. Only Team members and Assistant
Restaurant Managers are hired externally to induce fresh blood in the organization. For
internal recruitment employees are informed about the vacancy so that they can give reference
to the management team about the potenti~l candidate for the position. Also, there is a job
opportunities page on the company's website so that people can send their CVs directly to
the HR department. These resum~s _are stored ir_l th_e company's database for future usage
purpose when there is vacancy W1thin the orgaruzahon.

Staffing 153
 In context 0 f th e above case:
(a) KF
Identif), th e respective sources of internal and external recrrutment
. ·
being adopted b
C. y
(b) List any one d.1sa d vantage each of using internal and exten1a l sources o f recnutment
·
(c) Why
. d you think Restaurant managers and Shift managers are appom . t e d on l y through.
0
internal sources?
ANSWER:
(a)~

QUESTION 6:
The following illustration traces the growth pattern of an employee in a well known chain
of fast food restaurant starting with a fresher who joins as a crew member.
Crew - Service Star /Food Star - All Star - Shift Supervisor - Trainee Manager - Second
Assistant Manager - First Assignment Manager - Restaurant General Manager -Area Manager
- Operations Manager - Operations Director
Identify the step related to one of the functions of management being described above.
Also, describe briefly the two steps that are carried out before this step.
AN SWER,
p

QUESTION 7:

Anuroop runs a law firm in Hyderabad. His firm offers valuable financial and legal
consultancy services to the clients. Whenever the firm hires any new employees, on the first
day of their joining, they are welcomed to the organisation and are given details about hours
of work, holiday requests, sickness procedure, dress code, lunch arrangements, introduced to
the daily operations and key people in the workplace, etc. They are also familiarised with the
organisation's policies and procedures, including complaints and dispute resolution, sexual
harassment, emergency exits and evacuation procedure.

154 Case Studies Mentor in Business Studies-XII

 ru::, l uay v.a. ._., .... 1- -· - -o,

QUESTION 8:
Deeksha is the general manager of a firm offering Telemarketing services. Telemarketing is
a method of direct marketing in which a representative of the company solicits prospe ctive
customers to buy products or services, either over the phone or through a subsequent face to
face, or Web conferencing appointment scheduled during the call. Deeksha ensures that all the
call centre representatives are well versed with the local languages so that they can interact
effectively with the prospective buyers. Moreover, the employees are provided training to
improve upon their troubleshooting skills so that they do not spend too much time with
every customer. By acquiring these skills the callers are able to add value to their message
and also shorten the call durations, leading to increased customer satisfaction and profitability
of the business.
As a part of the firm's policy, Deeksha encourages women, persons from backward
communities and persons with special abilities to assume responsible positions in the
organisation.
In context of the above case:
(a) Identify the type of communication barriers that Deeksha is able to overcome by
ensunng that all the call centre representatives are well versed with the local languages.
(b) What are benefits of training employees to an organisation?
(c) List any two values that the firm wants to communicate to the society.
 QUESTION 9:
Srija runs an NGO under the name 'Sarthak' in Delhi. The o:ganisation ~s engaged_in offering
waste paper recycling services to all kinds of institutions m the Delhi NCR region. It also
~1anufactures custom made paper stationery out of recycled paper on order for the interested
u:istitutions at a very competitive price. The website of 'Sarthak' provides a link to a Careers
site wherein the people desirous of joining the NGO can use simple Job Search to find the
right opportunity for themselves. The NGO also keeps a database of unsolicited applicants
in its office so that job seekers may be notified of future opportunities when they arise.
In context of the above case:
(a) Identify the two sources of external recruitment being used by the NGO 'Sarthak' b
quoting lines from the paragraph.
(b) List any two values that Srija wants to communicate to the society.

ANSWFlt:

QUESTION 10:
Race Tech Ltd. is one of the top IT companies in India. The company does mass recruitment
each year from different colleges offering fresher level job to the final year students. This helps
in recruiting the brightest and the best available talent in the educational institutions.
In context of the above case:
(a) Identify the source of external recruitment adopted by the company.
(b) Explain briefly any three advantages of using the external sources of recruitment.

156 Case Studies Mentor in Business Studies-XII