TANUJ KUMAR
9911271128
[email protected]
https://www.linkedin.com/in/tanuj-kumar/
SUMMARY
I am a results-driven professional with over a decade of experience in digital operations, team management,
and process improvement. Known for my expertise in automation, data analysis, and tools like SQL, Tableau,
and ZOHO dashboards, I have successfully implemented solutions that improved turnaround times,
operational efficiencies, and quality standards. Highlights include reducing ticket processing time from 17
hours to 5 minutes, saving 8,000 production hours through automation, and enhancing quality accuracy to
99%. With strong leadership skills in mentoring, coaching, and performance management, I’m passionate
about driving excellence and delivering precision-focused results. I look forward to leveraging my skills to
contribute to organizational growth and success.
KEY SKILLS AND COMPETENCY
Personal Skills
• Listener, friendly, hardworking & focused
Functional Skills
• Communication, timely execution, precision delivery, problem solving, coaching and mentoring &
performance management
Technical Skills
• Automation, data analysis, SQL, advance excel, tableau, SEO, digital marketing, ZOHO dashboard, &
reporting
REWARD & RECOGNITIONS
• Recognized excel automation expert in 2021.
• Received Leading by example for bandwidth planning & dashboard in 2020
• Received the Best Outstanding Performer accolade for the first half of 2016.
WORK EXPERIENCE
Associate Manager, Digital Operations at Chegg India Pvt. Ltd. Jan 2023 – Nov 2024
• Improved TAT from 17 hrs. To 5 minutes per ticket in content abuse review system.
• Achieved savings of approximately 8,000 production hours by implementing automated solutions in CARS.
• Improved operational efficiencies by 10% designing and executing standard operating procedures (SOPs)
and workflows for moderation operations.
• Improved data science model & profanity filter accuracy by 80%.
• Improved QA process by increase in random sample selection from 6% to 10% and overall quality from
95% to 99%.
Team Lead at Chegg India Pvt. Ltd. Jan 2019 - Dec 2022
• Identified and leveraged Excel automation strategies to enhance the abuse review workflow which helps in
efficacy improvements by ~25%.
• Led team performance initiatives, driving training and development programs to improve their overall
quality by 95% and productivity..
Associate Lead at Chegg India Pvt. Ltd Jan 2016 - Dec 2018
• Provided leadership and guidance to teams, successfully managing multiple projects to meet 24 hrs. TAT &
deadlines with 95% quality.
Content Support Executive at Chegg India Pvt. Ltd. 2013 – 2016
• Consistently upheld 24 hrs. service level agreements (SLAs) in performing operational tasks by following
95% quality standards in all operational tasks.
Assistant Programmer at CyberQ Consulting Pvt. Ltd. 2012 - 2012
• Managed and maintained the Linux server within the framework of the CONFONET project.
Software Developer Trainee Raxon Technology Pvt. Ltd. 2011-2011
• Gained proficiency in SQL server and .NET Framework 3.5 while contributing to ongoing projects such as
Jainsaathiya.com and comprehensive HMS.
PROFESSIONAL TRAININGS
• Better manager professional training
• Team building training
EDUCATION & CERTIFICATIONS
• Bachelor’s in computer science -2011
• Intermediate - 2007
• High School - 2005
• Six Sigma Green Belt - Jan 2022
• Building Winning Teams - Jan 2021
• Introduction to Project Management - Jan 2016
• Project Management Foundations: Teams
• Project Management Foundations: Communication
• Business Analytics with Excel Certification
• Introduction to Data Analytics
EDUCATION & CERTIFICATIONS
• Age: 33
• Gender: Male
• Language: English & Hindi
• Address: Sec-87, Faridabad, Haryana 121002
