SIT40516 - Certificate IV in Commercial Cookery
SITXCOM002 Show social and cultural sensitivity
Student Homework
Student ID: 220241
Student Name: Harsimran kaur
Student Sign: Hkaur
Date: _________________________
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ABOUT THIS BOOKLET
This booklet has been designed for students undertaking face to face mode of study where
you are required to make sure you complete the questions as a part of formative assessment
during the course of the learning process.
The questions that are included in this booklet are not a part of the formal assessments and
there is no marking system allocated for this booklet. This is just for your reference and self-
study purpose only.
Your assessor will randomly select a few students and check the booklet to ensure that you
are ready for the formal assessments.
This booklet might not be suitable for students taking other modes of study e.g., online or
work based.
Please read all the information given to you when you receive this assessment booklet. If you
do not understand any part of this booklet, please inform your assessor/trainer.
The assessment booklet contains:
Practice task: This part contains the information to successfully complete the practice task.
In task, students will find the following information:
Task instructions.
Questions
Model answers or trainer/Assessor
Information on resources required, where applicable
Practice task for learners.
- You must ensure you answer the question satisfactorily as a part of formative
assessment.
- You must time yourself once you begin the task.
- In case you have written the incorrect answer for any question, please write it on
another sheet of paper and attach with the booklet before submitting to the
assessor.
- Read all the questions carefully and answer all questions.
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ABN: 23 610 424336|RTO CODE:41568|CRICOS CODE:03944E
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Q1: Define ‘cultural group’.
A cultural group refers to a community of individuals who share common
cultural characteristics, including language, traditions, customs, values, and
often a shared history or heritage. Members of a cultural group identify with
one another based on these shared elements, forming a collective identity
that distinguishes them from other groups. Cultural groups contribute to the
rich diversity within societies, influencing social interactions, behaviors, and
perceptions, and fostering a sense of belonging among their members.
Q2: You work waiting tables in a crowded, busy restaurant. Explain five ways you would look
after a customer with a sight impairment.
1. Clear Communication: Verbally describe the menu, daily specials, and
any potential obstacles at the table.
2. Assistance with Seating: Offer guidance to the table and assist with
seating, ensuring they are comfortable and oriented.
3. Braille or Large Print Menus: Provide menus in Braille or large print for
easier reading.
4. Assistance with Ordering: Offer to read the menu aloud, take orders
patiently, and provide detailed descriptions of dishes.
5. Accompanied Assistance: If needed, offer a staff member to accompany
the customer to and from facilities.
Q3: Briefly explain the Racial Discrimination Act 1975.
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The Racial Discrimination Act 1975 is an Australian legislation prohibiting
discrimination based on race, color, ethnicity, or nationality. It promotes
equal rights and opportunities for all individuals, emphasizing a
commitment to eliminating racial prejudice and fostering a harmonious,
multicultural society. The Act aims to prevent discrimination in various
areas, including employment, education, and public services, and provides a
legal framework for addressing racial discrimination complaints through the
Australian Human Rights Commission
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ABN: 23 610 424336|RTO CODE:41568|CRICOS CODE:03944E
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Q4: Read this definition of sexual harassment from a workplace anti-discrimination and
harassment policy.
Sexual harassment is any unwelcome and uninvited physical or verbal sexual conduct. It may
include gestures, touching, leering, embracing, kissing, pinching, or patting. It can also
include offensive noises, sexual jokes, requests for sexual favours and questions about a
person’s sexual life either in person or via phone calls, emails, facsimiles, or messages.
Displaying suggestive or sexually graphic material is also against our policy.
Use the information in the policy to answer ‘yes’ or ‘no’ to questions.
Your co-worker invites you out for a drink after work. Drinks turn into dinner. You take a walk
on the beach afterwards and talk until midnight. You kiss them goodnight as they get into the
taxi. They smile and wave at you out the window as they drive off.
Is this behaviour against your workplace anti-discrimination and harassment policy?
No
Your co-worker is wearing some provocative clothing at work. You cannot help looking at and
giving their bottom a pat as they walk by.
Is this behaviour against your workplace anti-discrimination and harassment policy?
Yes
A regular customer continually makes comments of a sexual nature and repeatedly asks you
out on a date. You have asked him to stop the comments and have told him you are not
interested in going out with him.
Is this behaviour against your workplace anti-discrimination and harassment policy?
Yes
Q5: Identify five issues that may cause conflict or misunderstanding in the workplace.
1. Communication Styles: Differences in communication preferences and
styles can lead to misunderstandings.
2. Diversity and Inclusion: Issues related to cultural, gender, or
generational diversity may cause tension.
3. Workload Disparities: Unequal distribution of tasks or perceived
unfairness can create conflict.
4. Role Ambiguity: Unclear expectations about roles and responsibilities may
lead to confusion.
5. Interpersonal Relationships: Conflicts arising from personal differences
or clashes in working styles can impact team dynamics.
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Q6: List three common causes of communication breakdowns.
1. Lack of Clarity: Unclear messaging, vague instructions, or ambiguous
language can lead to misunderstandings.
2. Poor Listening: Ineffective listening, selective attention, or
misinterpretation can impede accurate communication.
3. Technological Issues: Communication breakdowns may occur due to
technical glitches, issues with equipment, or reliance on communication
tools without considering their limitations, affecting the flow of information
in the workplace.
Q7: State five strategies you can use to address cross-cultural difficulties with customers
and colleagues.
1. Cultural Sensitivity Training: Provide training sessions to enhance
cultural awareness and understanding.
2. Effective Communication: Emphasize clear and open communication,
encouraging team members to express concerns and seek clarification.
3. Diverse Representation: Foster diversity within teams to bring varied
perspectives and experiences.
4. Cultural Liaisons: Designate individuals as cultural liaisons to assist in
bridging communication gaps.
5. Regular Feedback: Establish a feedback mechanism to address concerns
promptly, ensuring continuous improvement in cross-cultural interactions.
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ABN: 23 610 424336|RTO CODE:41568|CRICOS CODE:03944E
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Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 6 | Page
Q8: Identify the six steps you would take to resolve a cross-cultural misunderstanding with
a colleague.
1. Acknowledge the Issue: Recognize the existence of the
misunderstanding without judgment.
2. Active Listening: Listen attentively to the colleague's perspective, seeking
to understand their viewpoint.
3. Seek Clarification: Ask questions to clarify any ambiguous or unclear
aspects of the situation.
4. Share Your Perspective: Express your viewpoint, providing insights into
your cultural context.
5. Find Common Ground: Identify shared values or goals to establish
common understanding.
6. Implement Solutions: Collaboratively develop strategies to prevent
similar misunderstandings in the future, promoting cultural sensitivity.
Q9: State five situations where you would refer problems or unresolved issues to your
supervisor or manager.
1. Performance Concerns: If an employee's performance consistently falls
below expectations, involving a supervisor ensures appropriate intervention
and support.
2. Policy Violations: When policies or procedures are breached, supervisors
can address the issue and enforce corrective measures.
3. Interpersonal Conflicts: Unresolved conflicts among team members may
require managerial intervention to maintain a harmonious work
environment.
4. Ethical Dilemmas: Situations involving ethical concerns necessitate
managerial guidance to navigate complex decision-making.
5. Complex Decision-Making: When faced with intricate decisions, seeking
managerial insight ensures alignment with organizational goals and values.
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ABN: 23 610 424336|RTO CODE:41568|CRICOS CODE:03944E
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Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 7 | Page
Q10: Why should you consider social and cultural differences when difficulties or
misunderstandings occur?
Considering social and cultural differences during difficulties or
misunderstandings is crucial to fostering a respectful and inclusive
workplace. These differences impact communication styles, values, and
perceptions. Acknowledging and understanding diverse perspectives
promotes effective problem-solving, reduces conflict, and strengthens team
cohesion. By embracing cultural sensitivity, organizations create an
environment where employees feel valued, enhancing collaboration and
productivity. Addressing difficulties with cultural awareness ensures fair
treatment, encourages open dialogue, and contributes to a positive and
harmonious work atmosphere.
Q11: Are social and cultural differences always the cause of misunderstandings?
No, social and cultural differences are not always the sole cause of
misunderstandings. While they contribute to diverse communication styles,
values, and perspectives, misunderstandings can also arise from individual
personalities, communication barriers, or lack of clarity. Multiple factors,
including misinterpretations, assumptions, or even language proficiency,
can play a role. Recognizing this complexity allows for a more
comprehensive approach to addressing misunderstandings, considering
various elements beyond social and cultural differences.
InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney
ABN: 23 610 424336|RTO CODE:41568|CRICOS CODE:03944E
+61272522525 | [email protected]| www.iis.edu.au Version: 1.1
Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 8 | Page
Copyright: Instructions in this tool have been developed by NTA and IMPERIAL INSTITUTE OF SYDNEY for sole purpose of use by
IMPERIAL INSTITUTE OF SYDNEY. Any part of these assessment instructions cannot be reproduced in full or part for without approval
of IMPERIAL INSTITUTE OF SYDNEY and NTA which holds authorship rights.
InternationalInstituteofSydneyPTYLTDt/aImperialInstituteofSydney
ABN: 23 610 424336|RTO CODE:41568|CRICOS CODE:03944E
+61272522525 | [email protected]| www.iis.edu.au Version: 1.1
Address: Suite302,Level3,20,MacquarieStreet,Paramatta,NSW2150 9 | Page
