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Simulation Model

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Joseph Mwangi
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24 views2 pages

Simulation Model

Uploaded by

Joseph Mwangi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Simulation model

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The simulation model shows that the average time of the customer on the queue is of approximately
10 minutes and service time is of approximately of 5 minutes per customer. The tellers then have an
effective working rate of 75%, which is that they are busy 75% of the time and only idle during odd
hours, at best. The number of people who are in the bank at any one time is approximately eight –
those in the queue and those being attended to. To perfect this, the following recommendations
could be made in light of this, we suggest that the bank should employ an extra teller during periods
when the business is most active so as to shorten the line of the customers. On the other hand,
establishing self-serve check-in for simple operations as a way to increase productivity, customer
satisfaction and to help to balance between overloaded and underloaded employees. These changes
would help to properly allocate resources, improve services delivery to customers, and finally free
tellers from becoming too bored or too busy.

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