Inchep (9/3/2024, [Link] PM): By continuing, you consent to the monitoring and
storing of this conversation, including with an EA vendor, subject to the terms of
EA’s User Agreement [[Link] ] and Privacy and
Cookie Policy [[Link] ].
Thank you for contacting EA HELP, my name is Inchep, may I start with your first
name please?
undefined (9/3/2024, [Link] PM): yes, Erion
Inchep (9/3/2024, [Link] PM): Hello, nice to meet you Erion, hope you're doing
well. How can I assist you today?
undefined (9/3/2024, [Link] PM): so i bought ea play for 12 months today from my
phone and i cant put it in in my ps5 know i dont know what to do know
Inchep (9/3/2024, [Link] PM): Thanks for sharing the issue with me. Don't worry
will try my best to assist you with the possible options available.
undefined (9/3/2024, [Link] PM): thank you apriciate it
Inchep (9/3/2024, [Link] PM): Could you please help me with the email address of
your EA Account and the username?
undefined (9/3/2024, [Link] PM): erionprifti0077@[Link] , and the username is
Erion Prifti
Inchep (9/3/2024, [Link] PM): May I know if you have made the purchase on the EA
app or the PSN platform app ?
undefined (9/3/2024, [Link] PM): from ea app
Inchep (9/3/2024, [Link] PM): Thank you for the confimation
Inchep (9/3/2024, [Link] PM): confirmation
Inchep (9/3/2024, [Link] PM): So we would like to inform you that the EA play from
the EA app is only for PC and not any other platform and for the other platform you
will have to purchase the subscription separately for the PSN from PSN store itself
not EA app
undefined (9/3/2024, [Link] PM): so what do i do now is there any way to get my
money back so i can buy it from psn store
Inchep (9/3/2024, [Link] PM): Surely
Inchep (9/3/2024, [Link] PM): I am sending you a six-digit code from the account.
Please check if you have received an email with the subject line "Verify ownership
of your EA Account" in the inbox or spam inbox? If yes please share the code back
to me.
undefined (9/3/2024, [Link] PM): thank god
undefined (9/3/2024, [Link] PM): 653233
Inchep (9/3/2024, [Link] PM): Thank you
undefined (9/3/2024, [Link] PM): no thank you
undefined (9/3/2024, [Link] PM): when do i get my money back
