BellaBot_US (3/4/2022, 9:38:33 AM): Hey there!
I'm Bellabot, your friendly Pandora chatbot :)
BellaBot_US (3/4/2022, 9:38:35 AM): You can write a few key words (cancel, refund,
return, exchange, warranty) or use the menu options.
BellaBot_US (3/4/2022, 9:38:36 AM): You can also transfer to a live agent in case I
can't help you.
BellaBot_US (3/4/2022, 9:38:38 AM): Menu Options:
Where is my order?
Missing / damaged items
Refunds, returns & exchanges
Cancellations
I need help with my warranty
Transfer me to an agent
null (3/4/2022, 9:38:45 AM): Where is my order?
BellaBot_US (3/4/2022, 9:38:47 AM): Do you have your order number?
BellaBot_US (3/4/2022, 9:38:49 AM): Menu Options:
Yes
No
null (3/4/2022, 9:38:49 AM): No
BellaBot_US (3/4/2022, 9:38:52 AM): No problem! Let me transfer you to an agent to
help.
BellaBot_US (3/4/2022, 9:38:53 AM): Please hit "Proceed".
BellaBot_US (3/4/2022, 9:38:55 AM): Menu Options:
Proceed
Main Menu
null (3/4/2022, 9:38:57 AM): I made my order, they already removed the payment but
they didn't send me the order number... I made my purchase on March 2nd
BellaBot_US (3/4/2022, 9:39:00 AM): Sorry, I didn't understand.
BellaBot_US (3/4/2022, 9:39:01 AM): Please use a few keywords (cancel, refund,
return, exchange, guarantee) or check the main menu.
BellaBot_US (3/4/2022, 9:39:02 AM): Menu Options:
Proceed
Main Menu
null (3/4/2022, 9:39:06 AM): Proceed
BellaBot_US (3/4/2022, 9:39:08 AM): Ok, what's your first name?
null (3/4/2022, 9:39:23 AM): MissLany
BellaBot_US (3/4/2022, 9:39:25 AM): What's your last name?
null (3/4/2022, 9:39:31 AM): Oliveira
BellaBot_US (3/4/2022, 9:39:33 AM): What's your email address?
null (3/4/2022, 9:39:46 AM):
[email protected]Jeanette (3/4/2022, 9:39:54 AM): How can we help you today?
null (3/4/2022, 9:40:04 AM): I made my order, they already removed the payment but
they didn't send me the order number... I made my purchase on March 2nd
Jeanette (3/4/2022, 9:40:47 AM): Hello MissLany, thank you for reaching out to
Pandora Jewelry. I'm sorry to hear about that issue with not receiving your order
number. I do want to search for that and check on that status for you. What's your
phone number?
null (3/4/2022, 9:41:31 AM): 8568707770
Jeanette (3/4/2022, 9:41:53 AM): Thank you, I'm searching for that now.
null (3/4/2022, 9:42:07 AM): Ok
Jeanette (3/4/2022, 9:42:35 AM): I'm not showing any recent orders with your
information. Is there any other name or number you may have used for that order?
null (3/4/2022, 9:43:08 AM): No
null (3/4/2022, 9:43:41 AM): But maybe you can check with my card ?
Jeanette (3/4/2022, 9:43:53 AM): Yes, what's the last 4 digits of your card and
your zip code?
null (3/4/2022, 9:44:09 AM): Zip is 21221
null (3/4/2022, 9:44:30 AM): 9093
null (3/4/2022, 9:44:44 AM): The last four digits
Jeanette (3/4/2022, 9:45:16 AM): That card information is pulling up an older order
from April of last year. I don't see any newer order. Is there any chance this
order was placed with an authorized retailer by chance? We do have some online
retailers that sell our Jewelry.
null (3/4/2022, 9:47:02 AM): I don't believe it... but I'll check with the bank
then
