SCRIPTS
I. Double pairs –
Walter – Project Manager
Anderson – the Expert
Justin - Company design specialist
Explain every element – Self talk, external distractions,
From presentation – The Expert
1. How many people were present in the meeting? - 5
2. Who was the leading the meeting? -
3. What was the name of the expert – Anderson
4. What was the dilemma of the expert?
5. What caught your attention from the script?
6. How many lines were to be drawn?7
7. What was the ask? – Draw 7 perpendicular lines, some wd blue ink and other with transparent
ink.
For their Listening skills –
Speakers –
1. How was your experience as speakers.?
2. What did you learn?
3. What could have been better for you to convey your message?
Listeners –
1. How was your experience as listeners?
2. What did you learn?
3. What could have been better for you to listen well?
What was the key learning as listeners and speakers?
3D of listening - The different elements at play when we communicate are – Speaker, environmental
distractions, our self-talk.
How are you going to apply this as work?
II. TOASTMASTER VIDEO –
Sensory Awareness –
1. What was Dhananjay holding in his hand?
2. What was age of Dhananjay when was broke for the first time? What happened to him?
3. Where was Dhananjay when his mumma cried?
4. 3 types of tears – what is he talking about ?– joy, sorrow and shame
5. What was his body language like? What impressed you the most.
6. Which words did you hear in this speech that showed sensory preference?
7. I see something in you – Who was the first person to say it?
8. How do you feel after seeing this video?
Now turn to the person on the right as say I see something in you, and repeat to the person on
the left.
III. Lets Ponder –
Who do you think is a good communicator –
Call for a scribe to make a note of all the pointers.
IV. Balloon Blowing – Time 1 min
Ask participants to stand up. Blow the balloon.
I min game. Save your balloon. Participant who saves his balloon is the winner.
V. Case study- Role play – Time 30 mins (15 min role play+ 15 min Debrief)
Manager+others – 5+1 . Two groups.
Ack – Clarity- Curiosity and empathy
Case Study: Speaking Up in a Meeting
Background:
You are a junior engineer at JSW Infraprojects, a leading infrastructure company. During a project
planning meeting for a new bridge construction, the project manager proposes a timeline for completion
that you believe is unrealistic based on the project's complexity and resource constraints. You want to
share your concerns while maintaining a respectful and collaborative tone.
Scenario:
During the meeting, the project manager presents the timeline, expecting the team to finalize it without
further discussion. You notice several risks with the proposed schedule, including tight deadlines that
could compromise safety and quality.
You decide to speak up.
Task:
How would you address the group? Use the following structured approach:
1. Acknowledge the Effort:
Begin by showing appreciation for the work that has gone into planning the timeline.
2. State Your Observation:
Share your concerns about the feasibility of the proposed timeline, backing it up with relevant
experience or data.
3. Propose an Alternative:
Suggest practical solutions, such as extending the deadline or reallocating resources, to address the
challenge.
4. Invite Feedback:
Encourage input from the team to foster a collaborative discussion.
5. Reassure Commitment:
Emphasize your dedication to the project’s success and your willingness to support the team.
Your Response:
Draft your response using the structure above, keeping the tone professional, respectful, and solution-
oriented.
Debrief Questions:
1. How did your response balance respect and assertiveness?
2. What challenges might arise when addressing concerns like this in a meeting?
3. How can you ensure your suggestions are taken seriously?
VI. Reading Body Language –
Apart from words, what else do you read?
1. Body Language – Posture, gestures, facial expressions.
2. Tone of Voice – Emotion, emphasis, pitch.
3. Expressions – Smiles, frowns, raised eyebrows.
4. Environment – Layout, cleanliness, atmosphere.
5. Symbols – Signs, logos, emojis.
6. Colors – Mood, branding, intentions.
7. Patterns – Behaviors, trends, routines.
8. Non-verbal cues – Silence, pauses, eye contact.
9. Energy – Vibes, enthusiasm, tension.
10. Situations – Context, dynamics, underlying emotions.
VII. Group Activity - Form 2 groups of 15/16 each. One grp stands in line, other group behaves as
observer.
Message given by facilitator is to be passed on.
Debrief –
What was the experience of each – messengers and observers?
What was the most challenging thing for each?
What was your observations?
Was the message conveyed appropriately?
VIII. Reading Emotions –
What do you observe?
What emotions have you identified?
Can you put some words to these scenes?
IX. EMAIL WRITING -
Group activity – Divide the participants into 2 groups. One group – prepares presentation on
what are the Do’s in email writing. While other groups presents what Not to do.
Bridge the knowledge gap.
Per Table activity –
one topic per table.
a. Write email to boss for leave .
b. Write email to HR for increasing travel allowance.
c. Write email to finance manager for reimbursement of long standing travel voucher.
d. Write email to a colleague for clarifying doubts about upcoming project.
e. Write email to custom department for clearance of a consignment?
Most Abused words – ASAP and URGENT
Executive Presence and Etiquettes followed by Start-Stop-Experience sharing
