Muhammad Imran
Phone: +966 593604846
Email: Imraan.awaan71@[Link]
Career Objective:
A dedicated and proactive individual with a [Link] degree, offering extensive experience in customer service and project management. Seeking
a role where I can utilize my leadership skills, technical expertise, and passion for customer satisfaction to contribute to organizational
success.
Education:
• [Link] – Bachelors in Commerce
University of Punjab, Lahore, Pakistan — 2019
• HSSC 2 (Intermediate – Computer Science)
Pakistan International School, Jeddah (Federal Board Islamabad) — 2014
• HSSC 1 (Intermediate – Computer Science)
Pakistan International School, Jeddah (Federal Board Islamabad) — 2013
• SSC 2 (Matriculation – Computer Science)
Pakistan International School, Jeddah (Federal Board Islamabad) — 2012
• SSC 1 (Matriculation – Computer Science)
Pakistan International School, Jeddah (Federal Board Islamabad) — 2011
Experience:
Mobily - Majorel Services
Customer Service Representative (Team Leader) — 2020
• Provided accurate information to customers.
• Solved customer problems and queries.
• Managed customer appointments and processed service requests.
• Guided customers on offers and packages.
• Handled billing issues and customer complaints.
• Set and provided monthly targets for team agents to improve customer satisfaction.
Sheraa Al Khair Foundation for Operation and Maintenance
Project Management
• Planned and executed projects within timelines and budgets.
• Assessed risks, identified opportunities, and troubleshooted issues.
• Managed project budgets effectively.
Supervisor
• Recruited, trained, and managed labor teams.
• Supervised and led work schedules while enforcing safety standards.
• Ensured compliance with laws and regulations and maintained necessary records.
Skills:
• Data entry and updating records in computer systems.
• Basic computer hardware maintenance.
• Filing and record-keeping.
• Professional email communication.
• Proficient in preparing Excel reports.
• MS Office (Word, Excel, PowerPoint) and web browsing.
