MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
(Autonomous)
(ISO/IEC - 27001 - 2013 Certified)
WINTER - 2024-EXAMINATION
Structured Marking Scheme – Only for the Use of RAC Assessors
Subject Name: Community Pharmacy Management Subject Code: 20222
________________________________________________________________________________________________________________
Guidelines to Assessors:
1) While assessing figures, assessor shall award appropriate marks for principle components indicated in the figure. 2) In
case of numerical problems, appropriate marks shall be awarded to steps and formulae. 3) Marking scheme being a
guideline, assessor can assess the answer based on his/her judgement. 4) If the students write answers in Marathi or bilingual
language (English +Marathi), the assessor shall consider the same and assess the answer.
Que Sub Maximum Key Points, Key Steps, Formula, etc. Mark Rema
. No. Que marks for Distribut rk if
Sub Que. ion necess
. No.
ary
Q.1 Attempt any SIX of the following 30 M
Q.1 a 05M Define dispensing and write about the dispensing
process.
Definition 1M
Stages of dispensing process- 1 mark for each stage
4M
Q.1 b 05M Explain the types of barriers of patient
counselling. Describe the strategies to overcome
the barriers.
Explanation of 3 Types of barriers 3M
2M
Strategies to overcome barriers
Q.1 c 05M What is OTC product? Describe the role of
pharmacist on OTC product dispensing.
Definition 1M
Role of pharmacist in OTC medication dispensing
4M
Q.1 d 05M Write about following minor ailments with its
symptoms and advice for self care (any two)
i) Diarrhoea
ii) Fever
Page 1 of 7
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
(Autonomous)
(ISO/IEC - 27001 - 2013 Certified)
WINTER - 2024-EXAMINATION
Structured Marking Scheme – Only for the Use of RAC Assessors
Subject Name: Community Pharmacy Management Subject Code: 20222
________________________________________________________________________________________________________________
iii) Vomiting
Symptoms and Self-care advice for any two 2.5 M each
Q.1 e 05M Describe the legal requirements to set up a
community pharmacy.
All points including minimum qualification, 5M
minimum space, Documents required, Issue of
licenses and store arrangement
Q.1 f 05M Write about Pharmacy layout and interior design.
Draw an ideal Pharmacy layout design.
Explanation of Pharmacy layout 1.5 M
Explanation for interior design
1.5 M
Ideal Pharmacy layout design
2M
Q.1 g 05M Explain digital health. What are its benefits? Give
the advantages of online pharmacies.
Digital health 1M
Benefits of digital health 2M
Advantages of online pharmacies
2M
Q.2 Attempt any TEN of the following 30M
Q.2 a 03M Discuss the role of community pharmacist.
Any six professional responsibilities 3M
Q.2 b 03M Define SOP. State the contents in SOP. Give the
benefits of SOP.
Definition
1M
Page 2 of 7
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
(Autonomous)
(ISO/IEC - 27001 - 2013 Certified)
WINTER - 2024-EXAMINATION
Structured Marking Scheme – Only for the Use of RAC Assessors
Subject Name: Community Pharmacy Management Subject Code: 20222
________________________________________________________________________________________________________________
All Contents(Components)
1M
Benefits of SOP
1M
Q.2 c 03M Define Auxiliary label and pictogram. Give the
auxiliary label for eye preparations & dispersible
tablets.
1M
Definition Auxiliary label
1M
Definition pictogram
auxiliary label for eye preparations 0.5M
auxiliary label for dispersible tablets 0.5M
Q.2 d 03M Write about body language as a type of
communication.
Body language as a type of communication. 3M
Q.2 e 03M Describe communication over the telephone.
Short note on communication over the telephone. 3M
Q.2 f 03M Define patient counselling. State the patient
counselling tips for diabetes.
Definition of patient counselling 1M
Patient counselling tips for diabetes 2M
Q.2 g 03M Enlist the factors influencing medication
non- adherence. State the strategies to
overcome medication non-adherence.
factors influencing medication non- 1.5M
adherence.
strategies to overcome medication non- 1.5M
adherence.
Page 3 of 7
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
(Autonomous)
(ISO/IEC - 27001 - 2013 Certified)
WINTER - 2024-EXAMINATION
Structured Marking Scheme – Only for the Use of RAC Assessors
Subject Name: Community Pharmacy Management Subject Code: 20222
________________________________________________________________________________________________________________
Q.2 h 03M Give the importance of various health
screening services.
Any six points of importance of various 3M
health screening services.
Q.2 i 03M What are the advices given by the pharmacist to
the patients in cough & cold?
Self care- pharmacological & non pharmacological
advice for cough 1.5M
Self care-non pharmacological & non 1.5M
pharmacological advice for cold
Q.2 j 03M Explain the types of cash book.
Any three types with formats 3M
Q.2 k 03M Write about VED analysis.
Short note on VED analysis 3M
_____________________________________________________________________________________________
___________________
Q.3 Attempt ALL questions of the following 20M
Q.3 a 1M The two year professional course Chemist and 1M
Druggist diploma was started in Madras Medical
College for the first time in the year 1874.
Q.3 b 1M A good pharmacy practice manual in India was 1M
developed by IPA with help of WHO India office
and CDSCO.
Q.3 c 1M FIP stands for International Pharmaceutical 1M
Federation.
Q.3 d 1M What is subscription? 1M
The directions given by the doctor to the pharmacist
regarding the dosage form and number of units to be
Page 4 of 7
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
(Autonomous)
(ISO/IEC - 27001 - 2013 Certified)
WINTER - 2024-EXAMINATION
Structured Marking Scheme – Only for the Use of RAC Assessors
Subject Name: Community Pharmacy Management Subject Code: 20222
________________________________________________________________________________________________________________
compounded and supplied is called the subscription.
Q.3 e 1M Non-medication measures for controlling 1M
hypertension includes following except-
i) weight reduction ii) regular exercise
iii) dietary changes. iv) amlodipine
Ans iv) Amlodipine
Q.3 f 1M Drug of choice in asthma - 1M
i) Lisinopril ii) Sitagliptin
iii) Montelukast. iv) Ethambutol
Ans iii) Montelukast
Q.3 g 1M What are the modes of transmission of TB? 1M
Air droplet
Q.3 h 1M Define medication non-adherence. 1M
Medication non-adherence can be defined as any
deviation by the patient from the advice of healthcare
professional. OR
If the patient takes < 70% of the prescribed doses.
Q.3 i 1M Define health 1M
Health is defined as the state of complete physical,
mental and social well-being.
Q.3 j 1M Minor ailments include - 1M
i ) Cancer ii) Cough
iiii) COPD iv) Diabetes
Page 5 of 7
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
(Autonomous)
(ISO/IEC - 27001 - 2013 Certified)
WINTER - 2024-EXAMINATION
Structured Marking Scheme – Only for the Use of RAC Assessors
Subject Name: Community Pharmacy Management Subject Code: 20222
________________________________________________________________________________________________________________
Ans ii) Cough
Q.3 k 1M Drug of choice in pain & fever 1M
i) Acetaminophen ii) Cetirizine
iii Bisacodyl iv) Zantac
Ans i) Acetaminophen
Q.3 l 1M Define self medication. 1M
According to the WHO’s definition, self-medication
is the use of drugs to treat self-diagnosed disorders
or symptoms or the intermittent or continued use of
a prescribed drug for chronic or recurrent diseases
or symptoms.
Q.3 m 1M Aspirin is used in the treatment of 1M
i) Pain ii) Inflammation
iii) Prevention of heart attack iv) All of the
above
Ans.iv) All of the above
Q.3 n 1M Minimum requirement of area to start a 1M
pharmacy is ………….m2
Ans 10 m2
Q.3 o 1M Give formula for EOQ analysis. 1M
Ans EOQ = √ 2ab/cs
a = annual consumption,
b = buying cost per order
c = cost per unit of material
s = storage & other inventory carrying cost.
Q.3 p 1M Enlist the types of petty cash book. 1M
There are two types of petty cash books –
Columnar petty cash book & Imprest petty cash book
Page 6 of 7
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
(Autonomous)
(ISO/IEC - 27001 - 2013 Certified)
WINTER - 2024-EXAMINATION
Structured Marking Scheme – Only for the Use of RAC Assessors
Subject Name: Community Pharmacy Management Subject Code: 20222
________________________________________________________________________________________________________________
Q.3 q 1M E -prescription in pharmacy stands for 1M
i) Electronic prescription ii) Essential
prescription iii) Error prescription
iv) All of the above
Ans i) Electronic prescription
Q.3 r 1M State any two advantages of opening a pharmacy 1M
in an urban location.
Any two advantages:
1. Population is more
2. Awareness of health is more.
3. Better medical facilities
4. More buying capacity
5. Better transport, financial, commercial and
communication facilities
6. Better availability of skilled labour
Q.3 s 1M Give any two benefits of customer relation 1M
management.
Ans. Any two of the following
1. Developing long lasting relationship with
patient/customers
2. Providing better services to customers
3. Creating loyalty & customer retention
4. Increase in the profit
5. Customer satisfaction
6. Get competitive advantage in the market
7. Building image & reputation
8. High return on investment
Q.3 t 1M Define procurement. 1M
Procurement can be defined as the process of acquiring
supplies by purchasing from manufacturers or
distributors or private or public suppliers.
Page 7 of 7
