Here are some common questions you might encounter in a hotel waitress
interview, along with sample answers to help you prepare:
1. Tell us about yourself.
Sample Answer:
"I have one year of experience interacting with the hospitality industry, where
I worked as a security personnel in a busy restaurant between 2016 and 2017.
I also furthered my knowledge by attending a Catering and Accommodation
course at (college name). I enjoy interacting with customers and ensuring they
have a pleasant dining experience. I am detail-oriented and quick, and I thrive
in fast-paced environments. I am excited about the opportunity to work at your
hotel because I admire your commitment to excellent service."
2. What do you think makes a great waitress?
Sample Answer:
"A great waitress is someone attentive, friendly, and efficient. It's important
to listen to customers' needs, provide timely service, and create a welcoming
atmosphere. Additionally, being knowledgeable about the menu and able to
make recommendations can enhance the dining experience for guests."
3. How do or will you handle difficult customers?
Sample Answer:
"When dealing with difficult customers, I remain calm and listen to their
concerns without interrupting. I empathize with their situation and assure
them I will do my best to resolve the issue. For example, if a customer is
unhappy with their meal, I would apologize and offer to replace it or provide
an alternative to ensure they leave satisfied."
4. How do you prioritize tasks during a busy shift?
Sample Answer:
"I prioritize tasks by assessing the immediate needs of my tables and the
overall flow of the restaurant. I focus on greeting new customers and taking
their orders first, then checking on the status of ongoing orders. I also
communicate with my team to ensure we are all on the same page. Staying
organized and maintaining a positive attitude helps me manage busy shifts
effectively."
5. What experience do you have with point-of-sale (POS) systems?
Sample Answer:
"I have experience using various POS systems while shopping in a
supermarket. I am open to learning current order taking, processing
payments, and handling cash transactions. I understand the importance of
accuracy in this role and if given a chance in this hotel, I will always double-
check orders before submitting them to the kitchen."
6. Why do you want to work in this hotel?
Sample Answer:
"I am impressed by your hotel's reputation for exceptional service and
commitment to guest satisfaction. I believe that my skills and experience align
well with your values. I am excited about the opportunity to contribute to a
team that prioritizes creating memorable experiences for guests."
7. How do you ensure food safety and hygiene standards are met?
Sample Answer:
"I take food safety and hygiene very seriously. I always wash my hands before
handling food, ensure that all utensils and surfaces are clean, and follow
proper food storage guidelines. I will also stay updated on health regulations
and participate in any training provided by the hotel to maintain high
standards."
8. How do you handle working as part of a team?
Sample Answer:
"I communicate openly with my colleagues, support them during busy times,
and share information to ensure smooth service. I understand that we all play
a role in creating a positive experience for our guests, and I am always willing
to lend a hand when needed."
9. What are your long-term career goals?
Sample Answer:
"My long-term goal is to advance within the hospitality industry, potentially
moving into a supervisory or management role. I am eager to learn more
about hotel operations and develop my leadership skills. I believe that
working as a waitress in your hotel will provide me with valuable experience
and opportunities for growth."
