TPM

PROFESSIONAL SUMMARY:
 Enthusiastic Leader with over 9 years of experience in Software delivery, Business Process
Flow, and Business Process on diverse domains such as Insurance, Finance, Healthcare, Real Estate
and Banking.
 Extensive experience in roles such as Project management and Senior Business Analyst with
excellent knowledge to the full Software Development Life Cycle (SDLC) methodologies, frame
works and processes. Experienced in managing requirements from project inception through
release.
 Good domain knowledge and work experience in Banking, Investment Banking, Insurance
and Financial services, Healthcare and Real Estate.
 Expert in Agile Process; playing a Scrum Master/Program Manager role for steering
entire project planning, scheduling, monitoring, and delivering solutions.
 Experienced in facilitating Agile transformations, guiding teams to adopt and excel in Agile
methodologies, and ensuring the successful delivery of value through SAFe, Scrum, Kanban, and
XP practices.
 Proactive in driving organizational change by promoting Agile values, educating teams and
leadership on Agile benefits, and implementing practices that align with business objectives.
 Skilled in translating strategic goals into actionable plans during PI Planning, aligning team
efforts with business priorities, and defining clear, achievable objectives for each increment.
Proficient in identifying and addressing risks and impediments during PI Planning, ensuring that
potential challenges are mitigated early in the planning cycle.
 Managed and synchronized the efforts of multiple Agile teams within the Agile Release Train (ART),
ensuring alignment with the overall program objectives and timely delivery of features.
 Lead and facilitated key ART ceremonies, including Scrum of Scrums, System Demos,
Inspect and Adapt workshops, and PI Planning sessions, fostering collaboration and continuous
improvement.
 Offered coaching and mentorship to Jr. Scrum Masters, Product Owners, and other team members,
helping them develop their Agile skills and capabilities.
 Experienced in designing and delivering Agile training programs, workshops, and seminars
to educate teams and leadership on Agile methodologies and best practices.
 Focused on delivering value incrementally by breaking down large epics into smaller, deliverable
features that can be released iteratively to meet customer needs and market demands.
 Well versed in project management tools like MS Project for project planning, Project
scheduling. Organized JAD sessions to gather requirements at various stages. Good
understanding of Project Process and ability to analyze business problems and identify
solutions. Worked extensively with the team to meet business requirements, create
prototypes, and analyze workflow.
 Experienced in creating Business Requirement Documents, User Requirement
Specification, and Functional Requirement Specifications. Experienced in creating Data
Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use
Case Diagrams & Activity diagrams.
 Strong track record of ensuring compliance with SOW terms, monitoring deliverables, and
maintaining adherence to timelines and budgets.
 Well versed in Process Narratives, Flow charting Techniques using UML, and Good
Documentation Practices. Prepared documents to conduct user acceptance testing. Good
working experience in all the sprints of the project in SCRUM.
 Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies,
documenting the enhancements to meet the end-state requirements. Extensive understanding of
Operations Management and Logistics. Exposure to Change Request Management tools like Clear
Quest.
 Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User
Acceptance testing.
 Ability to successfully manage multiple deadlines and multiple projects effectively through a
combination of business and technical skills.
 Relentlessly focused on removing impediments from teams and delivering customer centric
products and features.
 Good understanding of Change management and Release management.
 Proactive in coordinating with Distributed Teams for onsite- offshore model, and
communicate effectively with Business Partners, Management, IT organization and the Client
community.
 Excellent at facilitating the adoption of Scrum rules and best practices.
 Hands on experience in SDLC, Agile and Test Methodologies with rich exposure on Business
Requirement Analysis.
 Extensive experience in managing testing effort, test deliverables, status reporting, issue
escalations.
 Motivated professional with the capability to make things happen and adhere to deadlines.
 An effective communicator with exceptional analytical, leadership, planning, coordination and
client relationship management skills with ability to relate to people at different level of
business and management.
 Resourceful team player, logical and has creative problem-solving and influencing skills.
 Experienced Project Manager and Scrum Master with extensive expertise in Microsoft Dynamics
365 and the Power Platform.
 Proven track record in implementing and customizing Dynamics 365 solutions, automating
workflows with Power Automate, and developing impactful Power BI reports. Adept at integrating
systems, training users, and managing projects to enhance business processes and drive
operational efficiency. Committed to continuous improvement and enabling citizen development
within organizations. Successfully led full-cycle implementations of Microsoft Dynamics 365, from
requirements analysis to deployment and post-go-live support.

CORE COMPETENCIES:
Servant Leadership Stake Holder communication SDLC Budgeting & Cost
Team Management Meeting Facilitation Agile Trainings &Workshops

KNOWLEDGE PREVIEW:
 SAFe Agile and Scrum Methodologies, Kanban, Crystal, XP, Cost, Risk, Resource
Management, Invoicing and Procurement, Contract Management, Reporting,
Stakeholder negotiation with Service Level agreements.
 Visio, UML, Snag-it, Balsamic, Jira, Confluence, SharePoint, rational, Postman, GitHub, CMS, MS
Excel, Tableau, PowerBI, Wireframe, Azure DevOps, Rally, Ariba, MS Planner, ANDI, NVDA,
Salesforce, OneDrive, Microsoft Dynamics 365, Version One, Mural, Miro, Lucid Charts.
 SQL, HTML, JavaScript, .Net, CSS, SAP ERP, AWS.

PROFESSIONAL CERTIFICATIONS:
 Certified SAFe® 6 Scrum Master
 Professional Scrum Master™ II (PSM II)
 Certified Scrum Master
 JIRA certification from Atlassian
 Google Project Management

PROFESSIONAL EXPERIENCE:
Client: RealPage Inc, Richardson TX |June 2023 – June 2024
Role: Senior Technical Program Manager/Scrum Master
Product: Data Quality and Integration services (AIM & Yardi)/ Property & Revenue
Management
Key Result Areas: As a Senior Technical Program Manager/Scrum Master

 Primary role was to take end-to-end bottom line responsibility for a project, including
multiple aspects such as complex to simple customization, backend/UI development, etc.
 AIM (Asset Investment Management) is a RealPage solution designed to optimize asset
performance and investment returns for real estate owners and operators. It provides a
comprehensive suite of tools for analyzing, managing, and improving the financial performance
of real estate portfolios. So dealt with integrating the Yardi provider with AIM in the phase 1 and
it was successful end to end project. In phase 2, took up the required enhancements based on
end user experience.
 Scheduled assignments, monitored, reviewed, and reported project status regularly to
manage project risks and ensure successful project delivery and implementation.
 Coached and created a vision for the team, providing subject matter training on business
requirement gathering to motivate and inspire team members through effective and timely
feedback and recognition for high performance.
 Facilitated scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and
retrospectives.
 Collaborated with cross-functional teams, including product owners, developers, and quality
assurance, to ensure the team delivers high-quality software on time and within budget.
 Conducted kickoff meetings with project stakeholders - defined and introduced the project
scope, team members' roles, key deliverables, timelines, milestones, and communication
processes.
 Liaison between advisors, developers, project manager, and process/product analysts to
understand the business processes in real estate.
 Expert in project lifecycles on development and maintenance projects, estimation
methodologies, and quality processes.
 Followed and applied Agile methodology in defining problem statements, business models, and
communicating with the technical team for the development of real estate applications.
Developed various use cases, workflows, screen mock-ups, and conversion requirements.
 Performed functional, integration, performance testing, and end-to-end testing. Involved in
quality assurance phase planning, coordination, and implementation of QA strategy for the
overall project. Conducted user acceptance testing (UAT) to validate user requirements and
expectations.
 Monitored project status to ensure progress toward completion, required procedural steps are
completed fully and timely, and participants are informed of progress. Tested the customer
service management module in the real estate management system.
 Maintained professional communication with management, staff, and clients, effectively
translating complex technical information into business-friendly terms.
 Managed multiple projects independently, consistently delivering high-quality results ahead of
deadlines.
 Ensured all deliverables met quality standards and compliance requirements through rigorous
testing and validation processes.
 Gathered and documented functional requirements for complex real estate systems, ensuring
comprehensive coverage of business needs.
 Developed detailed user stories, capturing stakeholder requirements and ensuring clarity for
development teams.
 Interacted with property managers, real estate agents, and subject matter experts (SMEs)
to conduct workflow process analysis and gather business requirements for system
enhancements; documented them into the BRD.
 Analyzed the existing property management application and performed gap analysis to
develop As-is and To-be process flows identifying the functionalities gap.
 Developed and maintained regulatory procedures to ensure consistent, efficient, and compliant
regulatory processes. Logged defects and tracked them using HP ALM till closure. Clearly
communicated defects with developers and updated comments in HP ALM.
 Used Rally, SAFe, MS Visio, Oracle 11g, Web Services SOAP, .Net, HTML, CSS, JavaScript, SharePoint,
SQL

Client: Investis Digital | Aug 2021 – June 2023

Role: MS CRM Consultant/Technical Program Manager
Product: New platform for Discover Financial Services/ Anglo American - secure and
strategic digital communication
Key Result Areas: As a MS CRM Consultant/Technical Program Manager

 Acting as a technical professional on all the CRM projects migration, customizations,

implementations, etc.
 Good Knowledge in MSSQL Server, NET, and C Sharp.
 Has hands-on experience in assisting with portals, related customizations, architecting
Microsoft Dynamics CRM system, and reports back to model the customers.
 Carries the experience in building screens, Dynamic CRM forms along with views. Also have
experience in reports and workflows around the client requirements for an interface.
 Spearheaded the end-to-end implementation of Discover Card’s (Discover Financial
Services) processing system, successfully delivering the project from initial concept through
to deployment and ongoing support. This project involved coordinating multiple teams,
managing complex integrations, and ensuring compliance with industry standards.
 OTIS at Discover Financial Services, USA was to develop a new banking platform for Discover
Bank using Infosys Core Banking product FINACLE. Coordinated with stakeholders for
patching/version upgrades as part of release management activities.
 Worked closely with product owners, developers, and quality assurance, to ensure that the team
is delivering high- quality software on time. Meeting with business and understanding the
functional requirement and different use cases.
 Documenting the key requirements in JIRA User stories and updating the BRD and DSD as required.
 Working with the Business to define the validation and acceptance criteria for each of the business
requirements.
 Working in an agile execution model with the stakeholders in product team and help them
prioritize the backlog and maintaining Sprints for each release. Coordinating with Vendor team
and Business on sprint planning and Backlog Retrospective.
 Participating in Production deployment, performed production validation and handled
communications to users.
 Highly proficient in writing and prioritizing user stories in Product Backlog with Product Owner
as I assisted the Product Owner to Prioritize the Product Backlog items for developing Sprint
tasks suggested by the cross-functional development team.
 Collaborated with QA teams to develop automated test scenarios, focusing on API integration and
data validation.
 Drove Agile practices within the team, conducting user story writing sessions and defining
acceptance criteria with stakeholders.
 Utilized advanced technical processes to enhance data flow and system interoperability,
particularly with Mavenlink and CRM integrations.
 Facilitated clear and concise communication across distributed teams, ensuring alignment and
understanding of business requirements.
 Responsible for giving demos to leadership team and business before each release to
present the features being delivered.
 Developed and maintained contacts across business units to obtain/exchange information
and where appropriate, identify further customer requirements and recommend methods of
improving service quality and operational effectiveness.
 Provided first level migration support to troubleshoot customer issues and involved in creating
training manuals for the end users and assisted with change management, quality, and risk
management activities.
 Have been responsible for handling the communication including status updates and
driving meetings between technical teams, QA teams and business users for clear
communication and timely deliveries.
 Monitored job progress on a daily basis by reviewing productivity reports and other job cost
data, also communicated with all the project end users in a timely manner to discuss remedial
actions needed.
 Prepared Monthly review analysis and Project post-mortem analysis.
 Used Pivot tables, AWS, Python, UNIX, Star Schema, Snowflake schema, Tableau, Metadata, SQL,
Informatica, Power BI.

Client: Intralinks | Jul 2020 – Aug 2021

Role: Business Analyst / Scrum Master
Product: Intralinks DealManager, DealMarketing- Platform for managing M&A transactions
and to streamline deals by providing secured environment to Potential buyers| SS&C Blue
Prism (RPA for Financial Transactions)
Key Result Areas: As a Business Analyst / Scrum Master

 Facilitated various Scrum ceremonies, including sprint planning meetings, daily scrum, sprint
review, product backlog refinement meetings, and sprint retrospective meetings to ensure
timely and high-quality product delivery.
 Provided stakeholders with timely status reports, highlighting sprint scope, issues, risks,
mitigation plans, and upcoming activities, ensuring transparency and alignment with
business objectives.
 Enhanced team skills and improved sprint velocity by utilizing lessons learned from sprint
retrospectives, driving continuous process improvement and maximizing team productivity.
 Coached the team and collaborated with the Product Owner to understand the vision and
goals of the project, ensuring each sprint's focus aligned with project objectives.
 Prepared for each sprint and release planning meeting by breaking down feature stories into small
deliverable user stories appropriately sized for each sprint, ensuring efficient delivery and high-
quality product outcomes.
 Assisted the Product Owner and Development Team in Backlog Grooming sessions,
prioritizing and refining the product backlog for upcoming sprints.
 Coached and assisted teams in prompt removal of impediments, ensuring smooth project
execution and delivery.
 Used JAD sessions, brainstorming sessions, and personal interviews to acquire business
requirements from business users and stakeholders.
 Conducted Visio to develop use case model. Produced a development plan for the overall
project and prototypes.
 Identified opportunities for process improvements in trade reconciliation procedures,
leading to a 15% reduction in processing time.
 Conducted data analysis on market trends to support trading strategies and investment
decisions.
 Created reports and dashboards to support decision-making for portfolio managers.
Worked with IT teams to design and validate solutions for a client relationship
management (CRM) system tailored for investment banking.
 Ensured solutions comply with financial regulations and standards (e.g., SEC, FINRA)
during the rollout of a transaction monitoring system.
 Led cross-functional project teams, including traders, compliance officers, IT
professionals, and business stakeholders for a regulatory reporting project.
 Managed project budgets, including tracking expenses and forecasting future costs for a
new investment banking CRM system.
 Maintained comprehensive project documentation, including project plans, status reports,
and post-project evaluations for a market surveillance system. Used Excel, Rally, SAFe,
JIRA, SQL, SAP ERP, HTML, CSS, Javascript.

Client: Glu, Hyderabad | Aug 2018 – Jul 2019

Role: Business System Specialist/Scrum Master
Product: Multiple gaming projects/Website Development.
Key Result Areas: As a Business System Specialist/Scrum Master

 Leading the development of complex software projects, ensuring adherence to timelines and
budgets
 Architecting and implementing scalable solutions for web and mobile applications
 Mentoring junior developers and providing technical guidance
 Implementing continuous integration and deployment (CI/CD) pipelines to increase efficiency
 Staying up to date with the latest trends and developments in software engineering and
contributing to open-source software projects.
 Collaborated with game designers to define game concepts, mechanics, and storylines. Conducted
market research to identify player preferences and trends.
 Analyzed player feedback and gameplay data to identify areas for improvement. Generated
reports on player retention, engagement, and monetization metrics.
 Developed wireframes and interactive prototypes to visualize new game features.
 Worked closely with UI/UX designers to ensure a seamless player experience.
 Allocated resources effectively to meet project demands and deadlines. Managed project budgets
and monitored expenditures.
 Identified potential risks and developed mitigation strategies. Regularly updated risk registers and
communicated risks to stakeholders.
 Coordinated with external vendors and outsourcing partners for art, sound, and additional
development support. Negotiated contracts and managed vendor relationships.
 Developed change management plans for implementing new game features. Conducted training
sessions and provided support for team members adapting to changes.
 Prepared and presented detailed project status reports to senior management. Maintained
comprehensive project documentation, including risk logs, change logs, and post-project reviews.
 Conducted SEO audits and recommended improvements to enhance website visibility. Analyzed
website traffic and user behavior using tools like Google Analytics.

Amazon India| May 2016 to Aug 2018

Role: Senior Business Executive (E-commerce/Retail)
Product: Amazon Prime, State Tax projects
Key Result Areas: As a Senior Business Executive

 Developed strategic initiatives and business plans based on market insights to drive online sales
and enhance customer engagement. Debugged and resolved technical issues, utilizing problem-
solving skills and attention to detail.
 Collaborated closely with product teams to define comprehensive product roadmaps aligned with
business goals and market demands.
 Developed and implemented CRM strategies to nurture customer relationships, enhance retention
rates, and increase customer lifetime value.
 Utilized customer data analytics to personalize marketing strategies and improve overall customer
satisfaction and loyalty.
 Provided leadership and mentorship to cross-functional teams, fostering a collaborative and
innovative work environment.
 Conducted training programs and performance evaluations to develop talent and enhance team
capabilities in achieving eCommerce business objectives.
 Identified potential risks and market challenges affecting eCommerce operations and developed
proactive risk mitigation strategies.
 Demonstrated a willingness to learn and grow, seeking out opportunities for professional
development and expanding knowledge and skills in programming languages and frameworks.

EDUCATION:
Bachelor of Technology – Information Technology
CMR College of Engineering and Technology, Jawaharlal Nehru Technological University, Hyderabad
(July’12 – May’16)