Let’s break down the Medicare calling script:
### Introduction:
- **Greeting and Purpose**: The script begins with a friendly greeting
and asks about the recipient’s well-being, which helps to create a
positive rapport. The purpose of the call is then clearly stated: to
inform the recipient about new additional benefits free of cost.
### Qualifying Questions:
- **Medicare Part A & B**: The first question ensures that the recipient has
Medicare Part A & B, which is a prerequisite for the benefits being discussed.
This is a crucial step as it filters out ineligible recipients.
- **Age Verification**: The second question confirms the recipient’s age,
ensuring they fall within the specified range of 64 to 85 years old. This is
important for targeting the right demographic.
### Transition to Senior Agent:
- **Smooth Handoff**: Once the qualifying questions are answered, the
caller mentions connecting the call to senior agents who will assist
further. This helps in maintaining the flow of the conversation and
ensures that the recipient knows what to expect next.
### Rebuttals:
- **Handling Objections**: The script includes a rebuttal for recipients who
express disinterest. It emphasizes that the purpose of the call is to provide
free information on reducing medical expenses, rather than selling anything.
This approach aims to reassure the recipient and keep them engaged.
- **No Obligation**: The rebuttal also highlights that there is no cost or
obligation associated with the information being provided, which can help
alleviate any concerns the recipient might have about the call.
==========================================%==
Medicare is split into different parts, each covering specific services:
**Part A (Hospital Insurance):**
- Part A helps cover inpatient hospital care, skilled nursing facility care,
hospice care, and some home health care services.
- Most people don’t pay a premium for Part A if they or their spouse paid
Medicare taxes for a certain amount of time while working.
**Part B (Medical Insurance):**
- Part B helps cover services from doctors and other health care
providers, outpatient care, home health care, durable medical
equipment (like wheelchairs, walkers, and hospital beds), and many
preventive services (like screenings, shots, and yearly wellness visits).
- Unlike Part A, most people pay a monthly premium for Part B.
