ROLE TITLE – BUSINESS DEVELOPMENT EXECUTIVE - FLIGHT SUPPORT LEAD

ROLE PURPOSE –FLIGHT DISPATCH TECHNICAL EXPERT SUPPORTING THE ONGOING DEVELOPMENT OF FLIGHT GRADE – B3
DISPATCH WHILST MAINTAINING RELATIONSHIPS WITH AIR NAVIGATION S ERVICE PROVIDERS (ANSP), SUPPLIERS
AND STAKEHOLDERS TO INFLUENCE TECHNICAL STANDARDS AND OPERATIONA L EFFICIENCY

DIRECTORATE – GLOBAL OPERATIONS JOB REF – GOPSXXX

JOB FAMILY – OPERATIONS REGION – UK

Scope – A technical expert in Flight Dispatch & ATM working collaboratively with internal and external stakeholders Behaviours and attitude Skills / capabilities Key enablers
to support the functional development and management of Flight Dispatch systems, processes and data. Responsible • I’m a role model for all BA • Customer Focused • I need complete delegation
for ensuring technical compliance with airspace, aircraft & regulatory requirements whilst advocating for sustainable brand behaviours and ways of • Safety and Operational and empowerment for the
working – I walk the talk. expertise management of Flight
ATC operational efficiency in line with British Airways operational and corporate targets.
• I exude a can-do attitude (best • Proven experience in Dispatch data and technical
of BA). people leadership requirements.
Accountabilities • I’m flexible and agile, always • Proven experience in • I maintain close
• Manage the functional development and data of our Flight Dispatch systems to meet operational requirements of ready to adapt when things decision making and relationships with internal
whilst advocating harmonisation and continuous improvement between IAG group Operating Companies. don’t go to plan. prioritisation and external stakeholders
• Oversee system investigations, ensure all supplier technical SLAs are complied with and escalate as required. • I’m an ambassador for BA and • Internal/External as I responsible for
• Liaise closely with the systems team & IAG group Operating Companies to coordinate testing and management of my team. stakeholder management supporting technical
• Proven delivery of compliance
IAG Flight Dispatch systems.
customer focused • Readily available
• Work collaboratively with external agencies and Air Navigation Service Providers (ANSPs) to ensure that future ATC My core traits operational data is essential
problem solving
technical procedures, mandates and aircraft equipage requirements are in line with British Airways’ operational plan. I’m a strong leader able to deal • Achieving consensus when to help me make the right
• Proactively challenge and influence internal/external stakeholders to develop initiatives, policies and solutions that confidently with conflicting dealing with conflicting decisions for stakeholders
reduce the impact of ATC delay and support the ongoing efficiency of British Airways operation. priorities and have high resilience priorities • I must be fully trained,
• Responsible for the technical development and testing of new airspace procedures and requirements. and experience of dealing with equipped to deliver
• Subject Matter Expert on the technical interdependencies of Air Traffic Management and Flight Dispatch. dynamic changes in an Qualifications / effective performance on
operational environment. Open the day, and I am focussed
• Liaise with internal stakeholders to ensure system data, process and procedures remain in line with BA operational
and honest engaging with others
experience
on a high-performance
approvals and external regulations. • Proven experience of
to work towards a common culture.
• The accepted first point of contact for airspace aeronautical publications, route requirements and technical queries. managing in an operational
shared vision. I’m strategically • It is essential that I work
Actively contribute to operational and pre-season planning including overflights, route evaluation, new destinations or Air Traffic environment.
• minded and able to identify and closely with IOC and
• Proven experience of
and aircraft entry into service. articulate new ideas clearly operational stakeholders.
people management in a
• Develop contingency plans and route options to enable better operational planning for airspace closures, airspace always looking for ways to do • I need direct
change environment.
regulation and industrial action. things better. I am engaging and communication with all key
• Experience in operational
can influence colleagues and operational players.
• Provides expert input to both operational and strategic Air Traffic and Flight Dispatch initiatives to ensure decisions systems.
service partners at all levels
made are operationally focussed and improve punctuality, regularity and safety. • Familiar with BA fleet and
across the business. I will take
• High levels of collaboration with the IOC and Development Manager to provide operational support and expertise. its technical particulars.
well balanced decisions using my
Support the ongoing development of Flight Dispatch through training, upskilling and documentation development. • Thorough understanding
• experience and the available data
of BA corporate
• Contribute to the investigation of Air Safety, Flight Crew and non-compliance reports where appropriate. and will listen to colleagues’ Key performance
procedures.
• Accountable for ensuring personal/corporate mandatory training is kept up to date. suggestions to arrive at the best
decision for the business. I
• Must be able to pass Flight indicators
• Active participation in British Airways Crisis Management or support rosters where required. Dispatch/Flight • Operational punctuality
demonstrate authenticity and
• There is an expectation that you will undertake ad-hoc work on an exceptional basis or provide relevant cover for Operations Officer course targets
integrity in my dealings with
other team tasks. in order to hold position. • Safety and security
internal and external customers.
measures