PROFILE _________________________
An adaptable and ambitious Computer
WINSTON WILLIAMS
Science graduate with knowledge of DEI-DEI dantata Opposite Auto clinic FCT-Abuja.
operating and managing technologies,
Tel:08147581556
WORK
excellent communications skills that can WORK EXPERIENCE:2010-2013
make me build strong relationships with Email:winstonwilliams451@gmail. com
clients, and friends as well ,easy going
personBBand
b. somebody who isBeager
b. to WORK EXPERIENCE WITH DATES
work with team or use my own initiative
and as well seek challenging position in a
reputable firm like yours where my skills BD SPARKLE CLEANING SERVICES (2016)
can be utilized to advance the firm’s Position held: customer care representative
goals and objectives.
Responsibilities:
CORE SKILLS ________________ Communication: clear, concise, and respectful.
Empathy: understand and acknowledge customer
IT literate frustrations.
Computer Networking Problem-solving: think critically and creatively.
Good Interpersonal Patience: remain calm under pressure.
Adaptability: handle diverse customer interactions.
Communication Skills
Time management: prioritize tasks and manage
Interior Decorations workload.
Positive attitude: maintain a friendly and helpful
OTHER SKILLS ________________ demeanor.
Ability to communicate
effectively, accurately, vividly,
BAKANGIZO STORES gwarimpa Abuja (2018)
interpersonally and in written
form Position held: customer care representative
Ability to work in a team to Responsibilities:
achieve a common goal
Providig exceptional customer service.
Respond to customer inquiries via phone, email, chat, or
COMPUTER LITERACY _____________
social media.
Proficiency in the use of computer Provide product/service information, answers, and
solutions.
aided software. Resolve customer complaints, issues, and concerns.
Process orders, returns, and exchanges.
HOBBIES:
Escalate complex issues to senior representatives or
Reading management.
Researching
Traveling
Playing Computer Games
REFFEREES:
Available on demand
Sandralia hotel jabi (2021)
Position held: customer care agent
KEY RESPONSIBILITIES:
Answer customer calls, emails, and messages promptly and professionally.
Listen actively, empathize, and understand customer needs.
Provide accurate product/service information, pricing, and availability.
Troubleshoot and resolve technical issues.
Offer personalized recommendations and solutions.
Document customer interactions in CRM software.
Follow up with customers to ensure resolution and satisfaction.
Collaborate with internal teams (e.g., sales, technical support).
EDUCATIONAL QUALIFICATION
Heritage polythenic ikot udota-eket Akwaibom state
HIGHER NATIONAL DIPLOMA [HND]
(Computer science)
