Robot elevator IoT module
E-BOX Product Manual
Statement
Copyright © 2019 Keenon Robotics Co., Ltd.
Copyright, all rights reserved
Without express written permission of Keenon Robotics Co., Ltd., no unit or
individual may copy, reproduce, transcribe or translate part or all of the contents
of this manual, and may not be disseminated in any way (electronic,
photocopying, recording, etc.) for profit.
This manual is for user's reference and guidance only, the description may not
be exhaustive, if you encounter problems that cannot be solved, please contact
our technical support engineers.
This manual will be updated from time to time and the latest user manuals will
include the latest content and images without notice.
The contents of this manual are for the user's reference and guidance only,
please refer to the actual product. None of the statements made constitute a
warranty of any kind.
You can visit our website for the latest manuals http://www.keenonrobot.com
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Safety instructions
Use warning：
This product is a robot elevator IOT module, which is limited to be installed in
the elevator car roof, machine room or elevator shaft, please do not use it in
outdoor (such as open balcony), rugged ground (such as stairs) and other
environments.
This equipment is not intended for use by persons with poor physical health
(including children), sensory or mental abilities, or lack of experience and
knowledge, unless supervised by a person in charge of the use of the equipment
or instructed in their safety.
The installation and maintenance of this equipment requires professionals to
operate, especially for the installation and maintenance of the elevator IOT
module installed and maintained in the elevator car roof and shaft for installation
and maintenance, the relevant personnel must hold elevator operation
documents that can be qualified for elevator electrical installation and
maintenance, and enter the elevator shaft for construction and operation
according to the safety requirements for elevator installation and maintenance
operation.
Non-professionals are not allowed to clean and maintain this product.
Please make sure the elevator is in normal use before use to avoid the robot
not being able to use the elevator normally.
Please do not move the fixed elevator IOT module at will. If you need to move
it, please contact our staff.
Please clean and maintain the main unit in the off or power-off state.
Please do not hit the elevator IOT module with hardware or sharp objects.
Please do not spill any liquid into the inside of this product.
The robot is an electronic product, please keep it away from fire.
If you need to deliver the product, please make sure the main unit is off and
recommend using the original box for packaging.
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Please use the product in accordance with the user manual or getting started
guide, and the user is responsible for any damage or injury caused by improper
use.
Power supply:
Do not use any third party power adapter. Do not disassemble, repair or
modify the power adapter without permission.
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Manual Introduction
This manual introduces the functional features, installation and usage of the
E-BOX elevator IOT module, as well as the matters that need attention in use.
This manual includes the following：
1. Product introduction: Briefly describe the overview, component composition
and detailed technical parameters of the elevator IOT module.
2. Operation steps: Introduce the preparation and precautions during the
installation and commissioning of the elevator IOT module, and the process of
the robot riding the elevator.
3. Appendix: Introduce the applicable site elevator requirements, common
failures and safety precautions for elevator IOT modules.
4. After-sales service policy.
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Statement ..................................................................................................................2
Safety instructions ............................................................................................ 3
Manual Introduction .................................................................................................5
Product introduction .................................................................................................7
Product Overview ............................................................................................. 7
Parts List & Introduction ...................................................................................7
Product Basic Parameters .................................................................................9
Product Interface Introduction .......................................................................10
Operation steps (using the elevator IOT module) ..................................................12
Installation and commissioning ......................................................................12
Robotic Elevator Process ................................................................................ 12
1. Call the elevator ..........................................................................................13
2. Enter the elevator ....................................................................................... 13
3. Exit the elevator ..........................................................................................14
Appendix ................................................................................................................. 16
Applicable to the site elevator requirements .................................................16
What the client needs to prepare .................................................................. 17
Exception List and Troubleshooting ............................................................... 17
After-sales service policy. ....................................................................................... 18
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Product introduction
Product Overview
This product is designed as an elevator control solution terminal for robots
moving autonomously in multi-story buildings, and is used in high-grade
buildings, such as star hotels, high-grade office buildings, high-grade
communities, and high-grade indoor public places. The robot elevator IOT
module integrates 4G module for remote communication, LoRa module for local
communication, 10M/100M Ethernet interface, standard RS-485 interface, etc.,
to meet the robot's normal communication with the robot elevator IOT module
even in cross-floor scenarios and realize the robot's functions of user guidance
and delivery of items. The robotic elevator IOT module can normally respond to
the call requests of multiple robots and make the robots reach the target floor
accurately. The robot elevator IOT module is independent of various control
systems in the building and interfaces with the elevator system through dry
contacts or protocols, while adding multiple protection mechanisms to meet the
normal operation of the robot in multiple complex scenarios.
Parts List & Introduction
③
① ②
7
⑤ ⑥
Figure 1 Illustration of product component composition
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No. Parts Mounting position number Remarks
Elevator machine room
(when there is a machine
E-BOX room elevator)
① 1
Master Top of the elevator shaft
(when there is no machine
room elevator)
② E-BOX Slave Elevator top 1
③ 4G Antenna E-BOX Master 1
LoRa
④ E-BOX Master & E-BOX Slave 2
Antenna
Adapters may
vary due to
Power
⑤ E-BOX Master 及 E-BOX Slave 2 different
adapter
standards in
each country
Select
IO Wires Connection with elevator
⑥ 2 installation as
and Cables control box buttons
needed
*Tip: The packing list may vary from batch to batch, please refer to the actual product.
Product Basic Parameters
Model E-BOX
Size 128*110*41mm
Nominal voltage DC12V
Max. operating current 0.75A
Max. power 9W
consumption
Network Interface 2G/3G/4G/RJ45
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Working temperature -10-50℃：RH:5%～85%，No dust
and humidity
Storage temp. -30℃-60℃
Work Environment Installation site altitude not exceeding 1000m
Input power 100-240V，50/60Hz
IOT Support Robot: support communication with our own robot and
realize elevator ride
Robot elevator floor position detection module:
communicates with the floor position detection module to
obtain real-time elevator operating floor position
Sensors Accelerometer
Product Interface Introduction
⑪ ⑥⑤ ④ ③ ② ① ⑪
⑩ ⑨ ⑧ ⑦
Figure 2 Schematic diagram of robot elevator IOT module interface
Note: The projection view in Figure 2 is the first view.
No. Name of interface Description Remarks
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① Power supply 12V adapter power
connector
② Micro USB Interface CONFIG File
Configuration Interface
Working status See Figure 3 for more
③ Status Light
details
Connection to the robot Only the Slave
④ RFID Interface elevator floor position module needs to be
detection module connected
⑤ 485 Interface For connection with
other devices
⑥ RJ45 Ethernet port Internet via wired Only the Master
connection module needs to be
connected
⑦ LoRa Interface Connect LoRa antennas
⑧ SIM card slot Install the SIM card Only the Master
module needs to be
connected
⑨ Debugging Interface Equipment
commissioning
⑩ 4G antenna interface Connect 4G antenna Only the Master
module needs to be
connected
Available for Slave
For connecting elevator module only
⑪ Button IO interface
buttons Optional installation
as needed
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Mobile Network Slave Normal working
Master Online Status
Status condition
Wired network status
(Extinguished when 4G Modular power
the mobile network is supply
online)
5V Power 5V Power
3.3V Power 3.3V Power
Master Status Light Slave Status Light
Figure 3 E-BOX status light and function description
Operation steps (using the elevator
IOT module)
Follow the steps below to get started with your Elevator IoT module.
Installation and commissioning
The installation, commissioning and maintenance of this product requires
professionals to operate, especially for the installation and maintenance of
elevator IOT modules installed and maintained in the elevator car roof and shaft
for installation and maintenance, the relevant personnel must hold elevator
operation documents that can carry out elevator electrical installation and
maintenance qualifications, and enter the elevator shaft for construction and
operation according to the safety requirements for elevator installation and
maintenance operations.
Please refer to the Robotic Ride Construction Plan provided by Keenon for
specific installation construction steps and requirements.
Please refer to the QL-SOP-W3-A5 provided by Keenon for specific tuning
procedures and requirements.
Robotic Elevator Process
After the safety commissioning of this product is completed, the robot can be
connected to this product IOT to realize the ride elevator function, and the
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specific ride elevator process is shown below.
1. Call the elevator
The robot travels to the queue point outside the elevator door and stops,
and calls the elevator by wirelessly communicating with the E-BOX robot elevator
IOT module via LoRa or 4G (hereinafter simplified as "wireless communication").
If the robot elevator IOT module E-BOX responds successfully, the elevator
is called to the robot's departure floor by registering the floor button of the
manipulator box inside the elevator car. At the same time the robot travels from
the queue point to the waiting point for the elevator.
2. Enter the elevator
After the elevator arrives and opens, the robot communicates wirelessly
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with the robotic elevator IOT module E-BOX to request to keep the elevator open;
and to identify if there is someone in or out in front of the elevator and if there is
enough space for the robot to enter. If it confirms that there is no problem, it
travels to the point in the elevator car inside the ladder.
The robot turns around at the in-ladder point inside the elevator and
communicates wirelessly with the robot elevator IOT module E-BOX to control
the elevator control box button to register the robot's destination floor and then
wait for the elevator to arrive.
3. Exit the elevator
After the elevator reaches the destination floor and opens the door, the
robot communicates wirelessly with the E-BOX robot elevator IOT module and
requests to keep the elevator open; and identifies if there is someone in or out
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and if there is enough space in front of the elevator for the robot to exit. If it is
confirmed that there is no problem, it exits the elevator car to the exit point.
The robot communicates wirelessly with the robotic elevator IoT module
E-BOX to notify that it is to stop using the elevator and continue with its task.
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Appendix
Applicable to the site elevator requirements
The relevant requirements of the site elevator are shown in the following table.
For more detailed requirements, please contact the pre-sales personnel of Qing
Lang.
Item Requirements/classification instructions
Clearance between car Standard response
≤40mm
floor and floor door floor
Communicate with elevator
Leveling accuracy ≤5mm maintenance to adjust when
overrun
Need to confirm with Keenon if
Mandatory closing time ≥30s
not met
≤ 28 floors Standard response
Number of layers
Confirm with Keenon
stopped 29~55 floors
Technology
mechanical button Standard response
Confirm with Keenon
touch button
Control box button type Technology
touchscreens Confirm with Keenon
Technology
None/Double click/Reverse Standard response
Floor button pinning
Need to contact the elevator
mechanism click on
manufacturer to cancel
Confirm with Keenon
Third party retrofitting
Technology
reader
Confirm with Keenon
Elevator original
Technology
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What the client needs to prepare
Location Rquest Quantities
100-240V, 50/60Hz power outlet 1
Network cable with access to
elevator machine room1 1
external network (5m)
5m Power Strip 1
elevator car roof 5m Power Strip 1
Note 1: In the case of machine-roomless elevators, the relevant requirement is to ensure
that they are set at the top of the elevator shaft.
Exception List and Troubleshooting
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Fault Possible causes and solutions
Phenomenon
Robot elevator 1. The power supply is not connected properly, please check
IOT module status whether the power supply of the power outlet is normal
light not on 2. Please check the adapter connector for looseness
Master wired 1. The mobile network status light is always on, this situation is
network status light normal
not on 2. Mobile network status is not lit, please check whether the
network cable has network. If the network cable has internet access,
you need to check whether the network input adds whitelist MAC
address information
Master online 1. Indicates that Master is not successfully connected to DynaSky
status light not on Cloud
2. Please check if either the wired network status light or the
mobile network status light is on
3. Check the Ethernet and 4G antenna interface for looseness,
you can try to re-plug the interface.
4. Check if 4G SIM is installed and activated in the background
After-sales service policy.
Keenon Robotics Co., Ltd. and its authorized distributors sell products under
the principle of "who sells, who is responsible". This after-sales service policy
only applies to products sold in the People's Republic of China (except Hong Kong,
Macau and Taiwan).
1. Free Warranty Service
From the date of sale, we will provide free warranty service during the
effective warranty period (the warranty period varies for different parts of the
product, please refer to the "Warranty Period for Major Parts"). If the warranty
period is exceeded or the warranty service is not met, we will charge a fee with
reference to the market price, please contact our after-sales service hotline:
4009651808 for product maintenance.
(1) Warranty Service Coverage
Keenon provides free warranty service for performance failures of the product
within the warranty period where no exceptions to the free warranty service
exist.
(2) Exceptions to free warranty service
1. Damage to the product caused by negligence, fault, misuse or disaster
(e.g. staining by food liquids, water ingress into the product, external shocks,
scratches and damage to peripheral components, etc.).
2. Damage caused by failure to use the product properly in accordance
with its instruction manual.
3. Damage caused by use in excess of the safe load weight.
4. Reduced performance of expendable components (gimbals, power
adapters) due to normal wear and tear.
5. Damage caused by exposure to moisture, extreme temperatures or
other extreme environments.
6. Damage caused by crashes, fires, floods or other external causes.
7. cosmetic damage, including but not limited to scratches or other
physical damage to the surface of the product.
8. Unable to provide legitimate formal channel purchase vouchers or
documents, or forge or alter documents, etc., or provide sales vouchers or
product purchase vouchers with contents that do not match the product.
9. Other cases not expressly provided for but comparable to the
above-mentioned acts.
(3) Free Warranty Service Team
Keenon technical support team will provide after-sales service to customers
through remote technical guidance or on-site service.
2. Return Policy
(1) Return conditions
The customer has the right to submit a return request within 7 natural days
(return period) from the date of receipt of the product, and the return procedure
will be processed after review by Keenon.
(2) Keenon reserves the right to refuse a customer's return request if the
following circumstances occur
（1） Requests for return of products after the return period of 7 natural
days (calculated from the date of receipt).
（2） Returned products with cosmetic defects affecting secondary sales,
missing and damaged outer packaging, accessories, gifts, manuals and other
accompanying parts.
（3） (a) Inability to provide legal formal channel purchase vouchers or
documents at the time of return, or forgery or alteration of documents, etc., or
the contents recorded in the sales voucher or product purchase voucher provided
do not correspond to the product.
（4） Tearing, altering labels, machine serial numbers, waterproof markings,
security markings, etc..
（5） Other cases not expressly provided for, but comparable to the
above-mentioned acts.
3. Exchange Policy
(1) exchange terms
If the customer receives the product within 30 natural days (the exchange
period), and the product fails to operate normally after repair by Keenon's
technical support team, Keenon will handle the exchange procedure after audit.
(2) Keenon reserves the right to refuse a customer's request for exchange
in the following cases
（1） (a) A request for exchange of products after the expiry of 30 natural
days from the date of receipt of the product.
（2） (a) The replacement product is defective in appearance and affects
secondary sales, and the outer packaging, accessories, gifts, manuals and other
accompanying parts are missing and destroyed.
（3） (a) Inability to provide legal formal channel purchase vouchers or
documents at the time of exchange, or forgery or alteration of documents, etc.,
or the contents recorded in the sales vouchers or product purchase vouchers
provided do not correspond to the products.
（4） Damage caused by crashes, fires, floods or other external causes.
（5） Other cases not expressly provided for, but comparable to the
above-mentioned acts.
