Scenario: In process of Credentialing
Energetic Transition (Create a positive and engaging shift in tone)
Caller:
That’s great to hear you’re working on credentialing! We’d love to share some expert tips to make the
process smoother and save you time. What do you think? (Pause to gauge interest)
Value Proposition (Offer specific benefits clearly)
Caller:
For example, we can:
Help ensure all your paperwork is accurate and submitted on time to avoid delays.
Provide guidance on Initial level billing and commonly used approaches.
Review your documentation
Share tips on avoiding common credentialing pitfalls, like missed deadlines or incomplete
profiles.
Check your CAQH profile and also provide detailed knowledge about ERA and EFT enrollments.
(Pause briefly to let the points sink in)
These are just a few ways we can support you during this process and ensure it moves forward smoothly.
Engagement Question (Encourage dialogue and interest)
Caller:
How does that sound to you? Do you feel like having a professional guide during this process could add
value? (Pause and listen actively to their response)
Closing with Next Steps (Be proactive and professional)
Caller:
If it sounds good to you, we could schedule a quick call to discuss where you are in the process and how
we can tailor our guidance to your needs. Would you be available later this week, or does next week
work better for you?
(Pause and finalize the appointment)
Perfect! I’ll send you a confirmation email with the meeting details. Please feel free to reach out if you
have any questions in the meantime. Looking forward to speaking with you soon!
Scenario 2: After No switching to VA services
(Rebuilding interest after a "No" to billing and credentialing services)
Caller:
I understand, Dr. [Last Name], and it’s great to know you’ve got that covered! While we’re talking, would
you be open to exploring another service that could make your daily operations even smoother?
We offer skilled virtual assistants, starting at just 4.5 dollar per hour, to help lighten your workload by
managing tasks like administration, patient scheduling, and more—giving you more time to focus on
patient care. (Pause to let them engage)
Energetic Engagement: (Spark interest and curiosity)
Caller:
Imagine having someone to:
Manage your appointments and follow-ups seamlessly.
Handle prior authorizations, insurance verifications, and even patient communications.
Take care of data entry, claims follow-ups, or any repetitive tasks that take up your valuable time.
And the best part? Our VAs is trained specifically for the healthcare industry, so they understand the
details of your practice!" (Pause briefly to let the provider envision the benefits)
Our hourly rates starts from $4.5.
Value Proposition: (Highlight cost and efficiency benefits)
Caller:
With our virtual assistant services, you’re essentially gaining a skilled team member without the
overhead of hiring in-office staff. You save on costs like office space, benefits, and training, while still
getting top-notch support. Plus, they work in your time zone, so it feels like having someone right next
door!
Engagement Question: (Encourage dialogue and collaboration)
Caller:
How does that sound? Do you feel like offloading some of those time-consuming tasks could give you
more time to focus on patient care or other priorities? (Pause to let them respond)
Overcoming Potential Objections: (Address hesitations proactively)
Caller:
I completely understand if this is something new for you, and that’s why we make the process so simple.
You’ll have the opportunity to interview our VAs to find the perfect fit, and we provide flexible pricing
models to suit your needs.
Many of our clients tell us that after just a week, they couldn’t imagine running their practice without
the extra support. (Pause for their response)
Closing with Next Steps: (Propose an easy next step)
Caller:
Why don’t we set up a quick call where I can walk you through how this works and share examples of
how other providers have benefited? Would later this week or next week work better for you? (Pause to
finalize time)
Polite Goodbye: (Leave the door open for future contact)
Caller:
Thank you so much for your time, Dr. [Last Name]. I’ll send you the meeting details shortly. Please don’t
hesitate to reach out if you have any questions in the meantime. Have a fantastic day!
Scenario of Credentialing
How much time does it takes for Credentialing?
(PANEL)
The first step is to check if the insurance panels are open for your specialty.
If there are fewer providers in your area, the process can take 30 to 45 days.
Otherwise, it typically takes 60 to 90 days. I’ll be upfront—some companies
might promise to get it done in 50 or 60 days, but I’m gonna be honest, it usually
takes 60 to 90 days to start properly.
We’ll handle everything for you and keep you updated throughout the process.
Question to ask when someone shows interested in Credentialing:
1 - Can I have your specialty?
2 - What state are you in?
3 - Do you want to get in network with Commercial Payors or Government Payors?
4 - How many insurances are you looking for?
How about I sent you a list of top insurances and then you can pick and choose between
them?
