Trixia C (26/07/2024, 15:51:18): Hi, My name is Trixia.
I am reviewing your
information and I will be with you in a moment.
Me (26/07/2024, 15:51:51): I tried to change the delivery location to ups pick up
store
Trixia C (26/07/2024, 15:52:01): Hi, Shubham. l hope all is well. I understand that
you need assistance to change the delivery location. Let me check this for you.
Me (26/07/2024, 15:52:06): but unable to chage as it is showing error
Trixia C (26/07/2024, 15:53:45): I see. May I know which location would you like
this package to be delivered?
Me (26/07/2024, 15:54:18): nearby pick up location of ups
Me (26/07/2024, 15:54:23): near hounslow tw3 1ta
Me (26/07/2024, 15:54:41): but unable to browse the location page
Trixia C (26/07/2024, 15:55:28): Thank you for waiting, Shubham. I would like to
apologize as I can see here that we are not be able to deliver the package to any
UPS Access Point or other address as other delivery option is not eligible.
Me (26/07/2024, 15:55:59): ok
Me (26/07/2024, 15:56:12): can you please confirm the delivery address then
Me (26/07/2024, 15:56:18): if FLAT 30 mentioned?
Me (26/07/2024, 15:56:37): i can see that building name and details present in the
tracking details
Me (26/07/2024, 15:56:43): unable to see flat 30
Trixia C (26/07/2024, 15:58:55): I would like to apologize as I can see here that
Flat 30 is not mentioned on the address. If the address needs to modify, I highly
advised to contact the shipper of your package about it.
Me (26/07/2024, 16:00:09): ok
Me (26/07/2024, 16:00:30): will ups delivery team call me?
Me (26/07/2024, 16:00:37): in case of issue to deliver?
Me (26/07/2024, 16:00:41): is my number given
Me (26/07/2024, 16:00:47): 07448553958
Trixia C (26/07/2024, 16:03:11): I understand that you don’t want to miss your
package; however, our delivery drivers don't have the capacity to contact receivers
or other parties prior to a delivery attempt. We may not expect a guaranteed call
back from them.
Me (26/07/2024, 16:04:20): so if missed then will they deliver to nearby pick up
store?
Trixia C (26/07/2024, 16:05:19): I would like to apologize as we are not able to
deliver the package to other address, or any UPS Access Point because the shipper
set the shipment as direct delivery only.
Me (26/07/2024, 16:05:33): ok
Me (26/07/2024, 16:05:45): so only shipper is having access to change the details?
Me (26/07/2024, 16:05:49): or fix the address?
Trixia C (26/07/2024, 16:07:29): Yes, Shubham. You have to contact them to allow
this shipment to choose other delivery option.
Me (26/07/2024, 16:07:53): ok thanks
Trixia C (26/07/2024, 16:08:54): You're welcome, Shubham. May I ask if you have any
other questions or clarifications for me?
Me (26/07/2024, 16:09:05): no thanks
Trixia C (26/07/2024, 16:09:21): You're welcome, Shubham. If there is nothing else
for now, I will end the chat now. If you still need assistance, please contact our
Customer Service. Thank you for taking the time to chat with us, and I wish you a
lovely day ahead. Take care, bye now.
