Annex-4
CBE Standard Service Delivery Time!!(SDT)
Measurement Units=Minuets /Days
S. Service Service Details Average Service Delivery Time in
Minutes/days
No Type
Waiting Processing Total
Time time Time
1. Account Saving Account 5 10 15
Opening
Current Account 5 13 18
2 Collection Cash deposit to saving account 2 5 7
Cash deposit to current account 2 8 10
Cash deposit to local transfer 2 5 7
Cash deposit to CPO issuance 3 7 10
3. Local payment Withdrawal from saving 2 4 6
Withdrawal from current account 2 5 7
Local money transfer payment 2 5 7
CPO payment 2 5 7
FCY currency purchase 2 3 5
4. Foreign Payment from MTOs system 3 7 10
Transfer accessed
at branch
Payment from MTOs system 3 17 20
accessed
at center/district
5. Online banking Mobile banking subscription 2 6 8
Internet banking 2 8 10
personal/corporate
6. ATM cards ATM card registration 2 3 5
ATM Card Delivery to customer - 15 days
7. CBE Birr CBE birr registration 2 5 7
CBE merchant /agent registration 2 8 10
8. POS POS Deployment after collecting - 5 days 5 days
Deployment the
POS machine
9. Authentication Documents authentication for - 15 days 15
account
opening days
Documents Within - 2 days 2 days
authentication for same city
Court payment Outside the
instructions and
- 5 days 5 days
city
Power
of attorney
10 Reconciliation ATM transactions - 24Hrs 24Hrs
Adjustment
&Balancing POS transactions - 3 days 3 days
