INDIA POST PAYMENT BANK

INTERNSHIP TRAINING REPORT ON

DIGITAL BANKING

SUBMITTED TO :
MR. AKASH PATEL

SUBMITTED BY :
SHEIKH ALEEM
 INDIA POST PAYMENT BANK

CERTIFICATE OF GUIDE
This is to certify that the project report titled ―Digital Banking
Submitted by Sheikh Aleem in partial fulfillment of the requirement
of the internship training certificate has worked under my
supervision and guidance. The candidate is regular student of our
institution.

This report is up to the standard both in respect of its contents and

literacy presentation for being referred to all examiners.

Date: AKASH PATEL

IPPB JABALPUR
 INDIA POST PAYMENT BANK

STUDENT DECLARATION

I Sheikh Aleem hereby declare that the project report entitled--

Digital Banking submitted in partial fulfillment of the requirement
for the internship training certificate.
This is my original work and that no part of this report has been
submitted for the award of any other Degree, Diploma, Fellowship or
other similar titles or prizes and that the work has not been
published in any journals or magazines.

Date: Name – Sheikh Aleem

BGIEM, JABALPUR
 ACKNOWLEDGEMENT

With immense please I am presenting ―Digital Banking

Project report as part of the curriculum of INTRNSHIP
TRAINING PROGRAMME.
I wish to thank all the people who gave us unending support.
I express my profound thanks to AKASH PATEL SIR,
DHARAMVEER SINGH SIR and SHRADDHA MAM and all those
who have indirectly guided and helped us in preparation of
this project.
I would also like to extend my gratitude to all staff and
colleagues of College of Management, who provided moral
support, a conductive work environment and the much-
needed inspiration to conclude the project in time and a
special thanks to my parents who are integral part of the
project.
Thanking you.
SHEIKH ALEEM
BGIEM JABALPUR
 INDEX
1. INTRODUCTION
2. HISTORY
3. SAVINGS ACCOUNTS
4. CURRENT ACCOUNTS
5. DOORSTEP BANKING
6. DIGITAL BANKING
7. SITE VISITE
8. FINACLE
9. QUESTIONNAIRE
10. CONCLUSION
India Post Payments Bank :

India Post Payments Bank, abbreviated as IPPB, is

a division of India Post that is under the ownership of
the Department of Post, a department under the Ministry of
Communications of the Government of India. Opened in
2018, as of March 2024, the bank has more than 9 crore
customers.

History :

On 19 August 2015, the India Post received a licence to run a

payments bank from the Reserve Bank of India. On 17 August
2016, it was registered as a public limited government
company for setting up a payments bank. IPPB is operating
with the Department of Posts under the Ministry of
Communications.
The pilot project of IPPB was inaugurated on 30 January 2017
at Raipur and Ranchi. In August 2018, the Union
Cabinet approved the cost of ₹1,435 crore (US$170 million)
for setting up the bank. The first phase of the bank, with 650
branches and 3,250 post offices as access points was
inaugurated on 1 September 2018. Over ten thousand
postmen have been roped into the first phase. By September
2020, the bank had acquired about 3.5 crore customers. The
bank had acquired about 4 crore customers by December
2020. In January 2022, India Post Payments Bank has crossed
8 crore customers mark.

Savings Account :-
1. Premium Saving Account:
Premium Khata is a variant of IPPB Savings Bank Account
which is offered to customers who are willing to
subscribe to the Premium account services and avail our
value added services.

Key Account Features and Benefits:

• Free Doorstep Banking
• Free Cash Deposit and withdrawal
• Can be linked to a POSA (Post Office Savings Account)
• Cashback on Virtual Debit Card induced
transactions.
• Cashback on Electricity Bill Payment.
• Cashback on issuance of Digital Life Certificate/
Jeevan Pramaan Certificate.
2. Regular Savings Account:
Regular Savings Account
The Regular Savings Account can be opened at the bank’s
access points and your doorstep. This account can be used to
keep funds secure, withdraw cash, deposit money and
perform easy remittances, besides a host of other benefits. In
addition, interest can be earned on the money kept in this
account and the cash withdrawals allowed in this account are
unlimited.
Key Account Features and Benefits:
 Banking at your convenience
 Instant and paperless account opening using Aadhaar as
per the applicable rules
 *Easy and convenient Non-eKYC account opening
 RuPay Virtual Debit Card for online transactions
 No monthly average balance required to be maintained
 The account can be opened with zero balance
 Free monthly e-statement
 Mini statement through SMS
 Simplified banking services through QR card
 Instant fund transfer through IMPS
 Easy bill payment and recharges
 Can be linked to POSA (Post Office Savings Account)
 Send and receive money using BHIM UPI

3. Digital Savings Account:

For the people who are tech savvy and comfortable with
technology, IPPB’s Digital Savings Account is the best way to
onboard yourself through the IPPB Mobile App. This app can
be downloaded from the play store on your Android phone
and also available on app store for iPhone users. Anyone
above the age of 18 years, having Aadhaar and PAN card, can
open this account. The account can be opened instantly from
the comfort of your home, which means banking anytime,
anywhere.
Key Account Features and Benefits:
 Banking at your convenience
 Instant self on-boarding
 RuPay Virtual Debit Card for online transactions
 No monthly average balance required to be maintained
 The account can be opened with zero balance
 Free monthly e-statement
 Easy bill payments and recharges
4.Basic Savings Account:
This savings account has all the features and benefits offered
by the Regular Savings Account (except that it allows only
four free customer induced debit transactions in a
month). The aim of the basic savings account is to provide
primary banking services at a very nominal charge.
Key Account Features and Benefits
 Banking at your convenience
 Instant and paperless account opening using Aadhaar as
per the applicable rules
 *Easy and convenient Non-eKYC account opening
 RuPay Virtual Debit Card for online transactions
  No monthly average balance required to be maintained
 The account can be opened with zero balance
 Free monthly e-statement
 Mini statement through SMS
 Simplified banking services through QR card
 Instant fund transfer through IMPS
 Easy bill payment and recharges
 Can be linked to a POSA (Post Office Savings Account)
 Send and receive money using BHIM UPI

Current Account:-
IPPB offers the facility of a Current Account to the small
merchants/ kirana stores and individual businessmen. This
account is a prerequisite for carrying out and expanding
business. IPPB’s Current Account gets you started on the
road to digital transactions for your business needs. Along
with this, IPPB also offers a Merchant App for meeting
business requirements. The current account can be opened
at the Pos t Office Counters or at your doorstep through
our Postman/GDS.
Key Account Features and Benefits
 Bankingat your convenience
  Instant account opening using Aadhaar as per the
applicable rules
 No Monthly average balance required to be maintained
 The account can be opened with zero balance
 RuPay Virtual Debit Card for online transactions
 Free monthly e-statement
 Mini statement through SMS
 Simplified banking services through QR card
 Instant fund transfer through IMPS
 Easy bill payments and recharges
 Send and receive money using BHIM UPI
What makes us Different
 Self on-boarding to IPPB Merchant App
 Assisted services through the GDS, as and when required
 Availability of funds at your doorstep, based on your
request
 Bill payment facility at your doorstep
 Simple and secure banking through the IPPB QR card
 Multilingual customer support
 Nominal charge
 Unlimited cash deposits and withdrawals
 Services

Mobile Banking

SMS Banking

Missed Call Banking

Phone Banking

IPPB and POSA

Linkage

Digital Life
Certificate

Domestic Money
Transfer

CELC Services
1.Mobile Banking:-
IPPB offers a state-of-the-art, simple, secure and
easy-to-use Mobile banking service through a
Mobile app to access your IPPB account and carry
out transactions from the convenience of your
mobile phone.
Opening a Digital savings account (new
customer)
 1. Download the IPPB app on your android
phone from the google play store to activate
banking services on the go
2. Open your digital savings account by following
on-screen instructions
Process to register for IPPB’s mobile
banking (existing customers) Customer ID
(CIF) and DOB

Get benefits of our mobile banking facility by linking

your registered mobile number with your IPPB account,
opened at the Post Office/ through our Postman/ GDS
at your doorstep.
Just follow these simple steps:

Step 1: To activate banking services on the go,

download the IPPB app on your android phone from
the google play store
Step 2: Enter the details mentioned below:

 Account number

 Registered mobile number

Step 3: You will receive a one-time-password (OTP) on

your registered mobile number
Step 4: Set MPIN
Step 5: Enter the OTP
Facilities you can get from IPPB’s mobile banking
services

Our mobile banking services are hosted on a platform

which is modern, secure and convenient.
Currently available services on Mobile Banking:

 Account balance enquiry

 Request for a statement of your account
 Transfer funds within the bank
 Transfer funds to other bank accounts
 Pay water, electricity and utility bills
 Recharge prepaid and DTH (direct-to-home)
services
 Payment towards eligible Post Office Savings
Schemes
 Send and receive money using BHIM UPI
 Manage your funds with the linked POSA (Post
Office Savings Account) by using Sweep-in and
Sweep-out facility
2.SMS Banking:-

India Post Payments Bank, provides the facility

of SMS banking so that customers can quickly
access the account details on their mobile
phones, simply by sending an SMS to the
IPPB’s SMS Banking number 7738062873.
Unique features of SMS banking:
 Compatible with all mobile handsets
 Internet not required
 Accessible anywhere, 24x7
To utilise the services, just follow two simple
steps:
  Register your mobile number with us for SMS
banking
 Send keyword
“REGISTER” to 7738062873 from your mobile
number, linked to your savings/ current
account

 Currently Available Services on SMS banking:

Services SMS to be sent on 7738062873

Balance enquiry BAL

Mini statement MINI

Account Freeze FREEZE<SPACE><12-digit IPPB a/c number>

GETCIF<SPACE><Date of birth in DDMMYYYY

format>
Get Account and CIF details Example: GETCIF 18122002
(This SMS has to be sent from the registered mobile
number)

3.Missed Call Banking:-

To add to your convenience of banking with IPPB, you
can get your account information without any hassles,
through the facility of missed call banking. Register
your mobile number for IPPB’s missed call banking
service and start availing the benefits.

Unique features of the Missed call banking

 Compatible with all mobile handsets

 Internet not required
 Accessible anywhere, 24x7

To utilise the services, just follow two simple

steps:

 Register your mobile number for missed call

banking by giving a missed call
to 8424054994 from the mobile number linked to
your savings/ current account.
  Then give a missed call to the following numbers
to avail the services as below.

 Services available through Missed Call Banking

Services Dial- IN Numbers

Missed call to 7799022509
Balance enquiry
or 8424046556

Missed call to 7799022708

Mini statement
or 8424026886

4.Phone Banking:-

IPPB’s phone banking provides the convenience to

access your bank account from the comfort of your
home, while at work or on the move. You can get
information on your bank account, IPPB’s products &
services and resolve queries. For this you need to call
our Phone Banking service call us on 155299.
Depending on the type of transaction, our phone
banking services could be a combination of IVR
(Interactive Voice Response) and interaction with a
teleoperator (agent assisted). Transactions that cannot
be completed through IVR will be assisted by a
dedicated phone banking officer.

You won't need to visit the bank branch for queries,

complaints or selected service requests, as all the
necessary information can be provided by IPPB’s phone
banking services. At present, phone banking services
are available in 13 languages through the IVR mode
and eight languages through the agent-assisted
channel, which will also be extended to 13 languages in
the near future, giving you immediate access to IPPB’s
products and services.

Benefits of IPPB’s Phone Banking

 24x7 access account information

 Immediate response to your queries
 Save time and money by avoiding visits to the
bank
 Schedule Doorstep banking services through phone
banking

IPPB's Phone Banking Services

 Information on IPPB’s products/services

 Information on the last five transactions
 Call-back function
 Queries related to interest rates
 Account-related information
 Issuing of account statement
 Book a request for Doorstep banking services
 Balance and transaction-related details
  Any other banking-related queries

Phone banking number 155299

5.IPPB and POSA Linkage:-

The Post Office Savings Account (POSA)

POSA holds a significant place in fostering savings as it
reaches out to the remotest part of India which has a
limited reach of banking services.
Some of the key features of a POSA are that it can be
opened by cash only with a minimum initial deposit of
Rs. 500. It facilitates easy account transfer from one
post office to another with no lock-in or maturity
requirements. POSA offers 4% rate of interest per
annum. Click here for more information about POSA
Linkage Process of POSA and IPPB Account
The IPPB savings account allows the customer to link
the account with POSA. In case the customer opts for
such linkage, any account balance above Rs. 2 lakh at
the end of the day is transferred to the linked POSA
account.
Process:
 Customer must have active individual POSA
account to link it with IPPB savings account.
 POSA account can be linked at the time of opening
IPPB account or post opening of IPPB account
through Doorstep service or at the IPPB Access
Point.
 At the time of linking POSA account customer
needs to produce his/her POSA passbook to
GDS/Postman in case of Doorstep service or to
counter staff at Access Point.
 SMS notification shall be sent to the customer’s
registered mobile number post successful linkage
of POSA account.
Note: POSA linkage is not available with Digital savings
account, However, applicant can link POSA account
post conversion from Digital savings account to savings
account.
Benefits of Linking the POSA and IPPB
 Automatic transfer of funds from IPPB to the POSA
when it exceeds the limit of Rs. 2 lakh.
 If day end balance exceeds the limit, rather than
rejecting the transaction the system will transfer
the excess funds to POSA.
 It is possible to transfer whole balance at a time
from IPPB account to POSA account as it does not
have maximum balance limit.
  Customer can manage funds through IPPB mobile
banking app with Sweep-in and Sweep-out facility.
For Timings to avail this facility please refer to the
Sweep Service Timings section below.
 Account holder can withdraw / deposit cash via.
IPPB savings account.
Sweep-in and Sweep-out Facility
Sweep-in and Sweep out facility enables IPPB customer
to manage funds conveniently. Any amount above Rs.
2 Lakh will be swept out into the linked POSA account.
At times, our savings accounts exceed the maximum
limit and stays idle with interest benefit. Sweep facility
facilitates easy transfer of funds (both automatic and
manually) from account holder’s savings account to
POSA account and helps account holder to earn higher
interest.
Features:
 No limits on minimum amount to be withdrawn
 No extra charges for Sweep-in or Sweep-out
facility
 The sweep-in and Sweep-out service can be
availed through assisted channels like Doorstep
Service and Access Point besides the self- service
through IPPB Mobile App
 Single Sign-on for both the accounts on the mobile
app to check balances.
Sweep Services Timings:
  Sweep-in services are available from Bank-Begin of
Day* to 11.00 PM subject to availability of funds in
Sweep in account on all days.
 Sweep out services are available 24*7 on all days.

* Bank Begin of day generally starts at 3.00 AM

however, exact timings may vary due to operational
challenges.

6.Digital Life Certificate:-

Digital Life Certificate (Jeevan Pramaan) is a biometric

enabled digital service for pensioners. Pensioners of
central or state government, Employees’ Provident
Fund Organisation or any other government
organization whose pension disbursing agency is live
for DLC can take benefit of this facility. They need not
visit the office of disbursing agency for physical
submission of life certificate and instead may use the
Aadhaar enabled biometric authentication mechanism
to generate DLC.
About DLC Services
 This service is available for IPPB and non-IPPB
customers.
 To avail DLC service, a customer can contact the
nearest post office or place a request for a
doorstep visit by the postman/Grameen Dak
Sevak. Department of Posts have also enabled
scheduling of doorstep request through the Post
Info app or through the website “
https://ccc.cept.gov.in/ServiceRequest/request.asp
x ” To Book Doorstep Request through India
Post, Click Here
 Issuance of DLC is a completely paperless,
seamless and hassle free process, and the
certificate is generated instantly.
 On successful completion, a Pramaan ID is
generated that is shared with pensioner by NIC
directly.
 Once the Pramaan ID is generated, pensioners
may download the DLC through the link
https://jeevanpramaan.gov.in/ppouser/login.
 For every successful generation of DLC, a nominal
fee of Rs. 70 (inclusive of GST/ CESS) will be
charged.
  There will be no doorstep charges levied for IPPB
or non-IPPB customers for issuance of DLC.

Leveraging the extensive postal network of Department

of Posts (DoP), India Post Payments Bank (IPPB) with
its unique ability to deliver services at the doorsteps of
the pensioners in an assisted mode, is now facilitating
the generation of DLC based on the integration with
application designed and maintained by National
Informatics Centre (NIC), Government of India.
Important Points
1. Pre-requisites for generating DLC:


o Pensioner must have an Aadhaar number

o Pensioner must have an existing mobile
number
o Registration of the Aadhaar number with
pension disbursing agency (bank/ post office
etc.) should be done already
o Pensioner should also keep the following
details handy**:
 Type of pension
 Sanctioning authority
 Disbursing agency
 PPO number
 Account number (pension)
** In case the pensioner has got the DLC generated in
the previous years, then these details are auto-
populated.
2. Request for Door Step Banking is available for all
pensioners whose pension disbursing agency is live on
DLC. List of sanctioning authorities & disbursing
agencies are available
on https://jeevanpramaan.gov.in/misc/circular
7.Domestic Money Transfer:-

A large number of people in India, particularly the

migrant population, doesn’t have access to formal
banking channels for want of proof of identity/address
etc. This lead to innumerable hardships faced by them
while attempting to remit money back to their family
members. This is happening even when various
channels for Domestic Money Transfers (DMT) are
available viz. IMPS, UPI, NEFT, RTGS etc.
India Post Payments Bank (IPPB) has already made
Money Transfer products like IMPS, assisted UPI, NEFT,
RTGS available for IPPB customers and interoperable
AePS for non-customers. The newly introduced
Domestic Money Transfer to facilitate fund transfer
(cash to account) facility to walk-in customers (not
holding an account with IPPB) will enable millions of
unbanked migrant population to meet their family’s
financial need by remitting fund to their loved ones on
regular basis or during any such special need.

This product design brings seamless remittance

experience to the customers backed by technology
interface through Postman/ GDS/ Access Points
Counters and simultaneously ensures hassle-free &
affordable fund transfer service for the migrant
population. This cash to Bank A/c remittance service is
offered across more than 1.36+ lakhs Access Points
(Post Offices) across India.
Product Highlights
 Send money instantly
 Allowing cash to account fund transfer for Non-
IPPB Customers/ Remitters.
 Instant confirmation to remitter via SMS
 Safe and secure transaction
 This service is available across all the access points
of IPPB (CBS & MATM)
 Remitters’ identification to be done using Mobile
Number
  Lowest service charge of 1% of transaction value
(minimum service charge of Rs. 10), inclusive of
GST & Cess (if applicable)
Services Available to customers (Remitters)
 DMT Registration (with mobile number only) with
an option to upgrade it to Full KYC* (with mobile
number, Aadhaar number & PAN) to enjoy higher
limits
 Modification of mobile number, in case of full KYC
customers
 Beneficiary – Registration, Inquiry & Deletion
 Fund transfer
 Transaction Inquiry
 Refund, in case of failed attempts
 Complaint Management
 Remitter Profile upgradation*, if customer wishes/
requires transfers with higher limits
Steps Involved
 Locate your nearest IPPB access point/ agent for
fund transfer
 Remitter Registration (one time, if not done)
 Beneficiary Registration (one time, if not done)
 Fund Transfer
 Remitter Profile upgradation, if customer wishes/
requires transfers with higher limits
 Refund process (in case of any declines)
8.Child Enrolment Lite Client
(CELC)Services:-

IPPB brings to you the advantages of Child Enrolment

Lite Client (CELC), as a Registrar for Unique
Identification Authority of India (UIDAI), at your
doorstep. It is an android based application through
which facilities like child enrolment, mobile number
updation and Aadhaar search are being provided.
Mobile Number Updation in Aadhaar

The mobile number update facility is part of Child

Enrolment Lite Client (CELC) application developed
by UIDAI. Under CELC services, citizens can
add/update mobile number.

Nowadays, all types of Government subsidy are

directly credited to the beneficiary account
through Aadhaar linkage with the bank account.
Some other applications like PAN-ITR, Mobile SIM,
bank account, property registration, etc., are also
done through Aadhaar/ Aadhaar based OTP
verification.

Through Aadhaar the Government has been able

to reach out to crores of people and facilitate
delivery of Direct Benefit Transfer under various
schemes such as LPG – PAHAL, MGNREGS etc.
directly into their bank accounts. With linking of
many other services such as PAN, getting ration
under One Nation One Ration Card Scheme,
issuance of Digital Life Certificate (Jeevan
Pramaan), KYC for new mobile SIM connections,
updating demographic details online, accessing
RTO services for driving license, verifying income
tax returns, and information on EPFO services,
updating of mobile number in Aadhaar has
become critical for all citizens from utility and
security perspective.

Till now, people had to visit designated bank

branches or post offices for updating or linking
phone number with Aadhaar. This has become
easier now with India Post Payments Bank (IPPB)
rolling out this facility through it’s the extensive
network of 650 IPPB branches supporting
1,36,000+ Post Offices (Access Points) & more than
2,00,000 Postmen and Gramin Dak Sevaks
equipped with smartphones and biometric
devices, in phases*, to provide this service at one’s
doorstep.

For people living in rural and far-flung areas with

little or no access to banking and financial services,
the mobile update service is another significant
customer-centric initiative from Department of
Posts and IPPB. By providing this service at citizens’
doorstep, the postman and GDS will be able to
update mobile number of people who may not
have access to an Aadhaar enrolment center in
their vicinity.
 Child Enrolment:-

As per UIDAI’s Child Enrolment policy - in case of

children below 5 years of age - the biometric
attributes, viz. fingerprint and iris images are not
captured, thereby making child enrolment process
fairly simple in comparison to that of those above 5
years of age.

Keeping this in view a different system of enrolling

children below 5 years was conceived which would
make enrolment of such children convenient and
swift. In line with this, an android based lite
enrolment client viz; Child Enrolment Lite Client
(CELC), has been developed by UIDAI to enable swift
enrolment of children below 5 years. The client will
 be used to enrol the children by capturing just the
photograph and few demographic details in addition
to biometric authentication of parents and the
operator. Only Proof of Relationship (PoR) document
is required to enrol the child.

India Post Payments Bank brings this facility of Child

Enrolment in Aadhaar at your doorsteps. Please visit
your nearest Post Office or contact your Postman.

Grameen Dak Sevak to avail this facility (currently

available at few selected Post Offices only).

Doorstep Banking:-

IPPB gives you the opportunity to enjoy banking facilities at

your home with our Doorstep Banking(DSB) services. Now
you won’t have to leave the comfort of your home for your
routine banking transactions. Our wide network of post
offices and postal employees is making banking accessible
to the remotest corners of the nation. You can open a bank
account, transfer funds, deposit and withdraw cash,
recharge or pay bills, buy life insurance & general insurance
and accomplish much more with our Doorstep Banking
Services facility, at nominal charges (NIL charge for new
account opening at your doorstep) You can also access
your Aadhaar linked accounts held with other bank and
avail some of the services like Cash withdrawal.
You can focus on your daily work while your banking needs
are handled safely by our trusted GDS/Postman, helping
you save time, effort and cost of travelling to the bank. The
service is available for all citizens across every district,
town & village of country through local Post Men & Gramin
Dak Sevaks.
Benefits of IPPB’s Doorstep Banking
 Banking from the comfort of your home
 Easy and convenient banking
 Instant account opening
 Simple, secure and hassle-free banking
Services Offered by IPPB’s Doorstep Banking
 Account Opening
Experience seamless, digital and convenient account
opening at your doorstep through state-of-the-art
technology
 Cash Deposits/Withdrawals
Enjoy safe and secure cash transactions at your doorstep

 Money Transfers
Hassle-free and 24x7 fund transfers anywhere

 Recharge and Bill Payments

Instant mobile and DTH recharge, water and electricity bill
payments

 Account related Services

Benefit of a host of account-related services such as
Linkage of IPPB & post office account, updating
PAN/nomination details, requesting account statement,
issuing standing instructions, QR card issuance etc.

 Services Under AePS

Ability to access your Aadhaar linked accounts held with
other banks. You can opt the below services:
 Cash Withdrawal
 Balance Enquiry
 Mini Statement
 Third-party Services
 Life Insurance
 General Insurance
 Mutual Funds

 Financial Services
 Mobile number update in AADHAAR
 Digital Life Certificate Generation “Jeevan Pramaan”
 Payment of Post office products- Sukanya
Samriddhi, PPF, RD, PLI, RPLI, LARD
Doorstep Request Submission Process
Customers can raise service request during timeline
mentioned below:
 Call @ Call Centre - 155299 or 033-22029000
 Ad-hoc request through GDS, Postmen or Post office
Service Delivery Hours:
The request can be raised for minimum for T+2 maximum
to T+10.
Customer can pick time slot for delivery of service between
11:00AM to 4:PM on scheduled date.
Disclaimer: The service request fulfillment is subject to
availability of the slots with GDS/Postmen. IPPB will
attempt to fulfill the doorstep banking request on best
effort basis
Doorstep Banking Service Charges:
NIL charges for Doorstep banking service till further notice.

DIGITAL BANKING
A digital bank represents a virtual process that includes online
banking, mobile banking, and beyond. As an end-to-end platform,
digital banking must encompass the front end that consumers see,
the back end that bankers see through their servers and admin
control panels, and the middleware that connects these nodes.
Ultimately, a digital bank should facilitate all functional levels of
banking on all service delivery platforms. In other words, it should
have all the same functions as a head office, branch office, online
service, bank cards, ATMs, and point-of-sale (POS) machines.
The reason digital banking is more than just a mobile or online
platform is that it includes middleware solutions. Middleware is
software that bridges operating systems or databases with other
applications. Financial industry departments such as risk
management, product development, and marketing must also be
included in the middle and back ends to truly be considered a
complete digital bank. Financial institutions must be at the
forefront of the latest technology to ensure security and
compliance with government regulations.

History of Digital Banking:-

The earliest forms of digital banking date back to the advent of
ATMs and cards in the 1960s. As the internet emerged in the
1980s with early broadband, digital networks began to connect
retailers with suppliers and consumers to develop needs for early
online catalogs and inventory software systems.[2]
By the 1990s, the Internet had become widely available and online
banking started becoming the norm. The improvement
of broadband and e-commerce systems in the early 2000s led to
what resembles the modern digital banking world today. The
proliferation of smartphones through the next decade opened the
door for transactions on the go beyond ATM machines. Over 60%
of consumers now use their smartphones as their preferred
method for digital banking.[3]
There is a demand for end-to-end consistency and for services,
optimized for convenience and user experience. The market
provides cross-platform front ends, enabling purchase decisions
based on available technology such as mobile devices, or a
desktop or Smart TV at home. In order for banks to meet
consumer demands, they need to keep focusing on improving
digital technology that provides agility, scalability and efficiency.

What digital banking means for banks:-

A study conducted in 2015 revealed that 47% of bankers see the
potential to improve customer relationships through digital
banking, 44% see it as a means to generate competitive
advantage, 32% see it as a channel for new customer acquisition.
Only 16% emphasized the potential for cost saving.[4]
The major benefits of digital banking are:[1][5]
 Business efficiency - Not only do digital platforms improve
interaction with customers and deliver their needs more
 quickly, they also provide methods for making internal
functions more efficient. While banks have been at the
forefront of digital technology at the consumer end for
decades, they have not completely embraced all the benefits of
middleware to accelerate productivity.
 Cost savings - One of the keys for banks to cut costs is
automated applications that replace redundant manual labor.
Traditional bank processing is costly, slow and prone to human
error, according to McKinsey & Company. Relying on people
and paper also takes up office space, which runs up energy and
storage costs. Digital platforms can further reduce costs
through the synergies of more qualitative data and a faster
response to market changes.
 Increased accuracy - Traditional banks that rely mainly on paper
processing can have an error rate of up to 40%, which requires
reworking. Coupled with a lack of IT integration between
branch and back office personnel, this problem reduces
business efficiency. By simplifying the verification process, it's
easier to implement IT solutions with business software,
leading to more accurate accounting. Financial accuracy is
crucial for banks to comply with government regulations.
 Improved competitiveness - Digital solutions help manage
marketing lists, allowing banks to reach broader markets and
build closer relationships with tech savvy
consumers. CRM platforms can track customer history and
provide quick access to email and other forms of online
communication. It's effective for executing customer rewards
programs that can improve loyalty and satisfaction.
 Greater agility - The use of automation can speed up both
external and internal processes, both of which can improve
customer satisfaction. Following the collapse of financial
 markets in 2008, an increased emphasis was placed on risk
management. Instead of banks hiring and training risk
management professionals, it's possible for risk management
software to detect and respond to market changes more quickly
than even seasoned professionals.
 Enhanced security - All businesses, big or small, face a growing
number of cyber threats that can damage their reputations. In
February 2016 the Internal Revenue Service announced it had
been hacked the previous year, as did several big tech
companies. Banks can benefit from extra layers of security to
protect data.

Back End Banking Architecture:-

A key way in which digital banks can gain a significant
competitive edge is by developing a more robust IT
architecture. By replacing manual back-office procedures with
automated software solutions, banks can reduce employee
errors and speed up processes. This paradigm shift can lead to
smaller operational units and allow managers to concentrate on
improving tasks that require human intervention.
Automation reduces the need for paper, which inevitably ends
up taking up space that can be occupied with technology. By
using software that accelerates productivity by up to 50%,
banks can improve customer service since they will be able to
resolve issues at a faster pace. One way a bank can improve its
back end business efficiency is to divide hundreds of processes
into three categories:
 full automated
 partially automated
 manual tasks
 It still isn't practical to automate all operations for many
financial firms, especially those that conduct financial reviews
or provide investment advice. But the more a bank can replace
cumbersome redundant manual tasks with automation, the
more it can focus on issues that involve direct communication
with customers. The obstacles currently preventing banks from
investing in a more digital back end environment are:
 banks have traditionally prioritized launching new products that
are still difficult to automate
 mergers and acquisitions, new products and government
regulations have already established complex IT architectures
that are difficult to revise
 IT teams do not always grasp business priorities
 many banks lack in-house IT expertise beyond traditional
mainframe environments[5]
Direction Toward Digital Cash:-
Digital cash eliminates many problems associated with physical cash, such as
misplacement or the potential for money to be stolen or damaged. Additionally,
digital cash can be traced and accounted for more accurately in cases of dispute. As
consumers find an increasing number of purchasing opportunities at their fingertips,
there is less need to carry physical cash in their wallets.

Other indications that demand for digital cash is growing are highlighted by the use
of peer-to-peer payment systems such as PayPal and the rise of untraceable
cryptocurrencies such as bitcoin.[6] Almost anything imaginable that can be paid with
physical cash can theoretically be paid with the swipe of a bank card, including
parking meters. The problem is this technology is still not omnipresent. Cash
circulation grew in the United States by 42% between 2007 and 2012, with an
average annual growth rate of 7%, according to the BBC.

The concept of an all digital cash economy is no longer just a futuristic dream but it's
still unlikely to outdate physical cash in the near future. All digital banks are possible
as a consumer option, but people may still have a need for physical cash in certain
situations. ATMs help banks cut overhead, especially if they are available at various
strategic locations beyond branch offices.
Visited Asia’s Gym to awareGAG policy:-

Visited many post office to know about the work

schedule is going on :-

DLC( Digital Life Certificate) work program organised in

IPPB Head Office Branch:-
Extra curriculum activities in IPPB for diwali celebration by our
team:-
Merchant account updation or opening:-
Finacle :
Finacle is a banking software developed by Infosys. Finacle
was created in 1999 as a core banking software suite and has
been a part of Infosys' subsidiary EdgeVerve Systems since
2015.

History :
Infosys launched Finacle in 1999 as a software
package providing banking process automation and digital
banking services. In 2002, Infosys consolidated its other
banking software products, including BankAway and
PayAway, under Finacle.
In 2006, Finacle reported that it generated about 69% of its
total revenue from overseas locations, largely from banks
and financial institutions in the EMEA region. In 2007, Finacle
released its Bank-in-a-Box (BIAB) software framework.[5] In
2008, Finacle added Islamic banking, wealth
management, mobile banking, and rural banking capabilities.
In 2010, Finacle reported around $300 million in annual
revenue. In 2013, American Banker noted that the new
version of Finacle allowed the purchase of
individual modules. In 2014, Finacle global head Mangipudi
Haragopal resigned and was replaced by Michael Reh.
In 2015, Infosys merged Finacle with its software products
subsidiary EdgeVerve Systems. Under EdgeVerve Systems,
Finacle became a cloud-based platform, and
included customer relationship management and payments
offerings. In 2017, Finacle released Trade Connect,
a blockchain-based trade finance application for banks.

Operations :
Finacle had 6,000 employees in 2015. As of 2020, Finacle
claimed that it was being used by banks in over 100
countries.
40 frequently asked questions (FAQs) about India
Post Payments Bank (IPPB):-

1.What is India Post Payments Bank (IPPB)?

 India Post Payments Bank (IPPB) is a government-owned financial
institution that operates under the Department of Post, Ministry of
Communications. It was established to provide banking and financial
services to the public, with a particular focus on underserved and rural
areas.

2.How can I open an IPPB account?

 To open an IPPB account, you can visit your nearest IPPB
branch or access their mobile banking app. The account
opening process typically involves providing valid
identification and address documents, as well as a
passport-sized photograph.

3.What are the different types of accounts offered by IPPB?

 IPPB offers two main types of accounts: savings accounts
and current accounts. These accounts cater to the
financial needs of individuals and businesses,
respectively.

4.Can I open both savings and current accounts with IPPB?

 Yes, you can open both savings and current accounts
with IPPB to meet your personal and business financial
 requirements.

5.What is the maximum balance limit for IPPB accounts?

 IPPB accounts have a maximum balance limit of ₹2 lakh.
This means you can hold up to ₹2 lakh in your account at
any given time.

6.How can I link my existing postal savings bank (PSB) account

with IPPB?
 To link your existing PSB account with IPPB, visit an IPPB
branch and provide the necessary documents and
information. The linking process is designed to enable
seamless transactions between your PSB and IPPB
accounts.

7.What is a QR Card, and how does it work with IPPB?

 A QR Card is a unique payment method provided by
IPPB. It allows customers to make transactions by
scanning QR codes, eliminating the need to remember
account numbers and PINs. This feature simplifies the
payment process.

8.What is Aadhaar Enabled Payment Service (AEPS)?

 Aadhaar Enabled Payment Service (AEPS) is a payment
system that leverages Aadhaar credentials for secure
and convenient financial transactions. IPPB utilizes AEPS
 to offer services like cash withdrawal and balance
inquiry.

9.How can I make payments using AEPS?

 You can make payments using AEPS by visiting an IPPB
branch or access point and using your Aadhaar for
authentication. This service is particularly useful for
individuals who may not have traditional bank accounts.

10. Can I use my Aadhaar for transactions with IPPB?

 Yes, IPPB allows you to use your Aadhaar for various
banking transactions, including payments, withdrawals,
and other financial activities.

11. What are the key services provided by IPPB?

 IPPB offers a range of financial services, including
savings accounts, money transfers, insurance, bill
payments, and more. Its services are designed to meet
the diverse needs of customers.

12.How do I transfer money using IPPB?

 IPPB provides multiple options for transferring money,
including the use of the Unified Payments Interface
(UPI), Immediate Payment Service (IMPS), National
Electronic Funds Transfer (NEFT), Real-time Gross
Settlement (RTGS), and other electronic fund transfer
 methods. Customers can choose the one that suits their
needs.

Conclusion :-

Payment banks have emerged as widely favorable

avenues for digital transactions gaining substantial
popularity in recent times. Payment banks are in a
good position to respond to the changing demands of
customers and a business looking for quick and secure
digital payment solutions as the digital economy
develops. Postal services were transformed into
financial services through an effort by India Post
Payment Bank, wherein postmen now arrive at
customers' doorsteps not just with letters and packages
but also with devices that can deliver a variety of
financial services. India Post Payment Bank has
emerged as a key player in driving financial inclusion.
India post-payment banks play a significant role in the
financial service sector and digital financial services. It
shows a remarkable growth in customer base, total
deposits, and digital transactions. Its extensive reach,
affordable services, digital solutions, and collaborative
approach have opened doors to the formal financial
system for millions of underserved individuals. IPPB
contributes significantly to developing a more
equitable and financially empowered society by
consistently broadening its offers and adjusting to the
demands of its clients.