1 Write a letter to the manager to say that you are dissatisfied with their service.
You rented a car but it
broke on the way. Ask for compensation and say how you intend to proceed if you do not receive one.
2 You have had a problem with your next-door neighbour. You have not been able to speak to your
neighbour about this. Write a letter to this neighbour. In your letter
Explain the problem
Suggest a solution
Say what action you will take if the situation does not improve
Dear Sir/Madam, (or name if given)
Explanation: 1-2 sentences what you are complaining about
I am writing to express my dissatisfaction with the ... / my concern about
I am writing to complain about ... / I had been led to believe ...
I would like to draw your attention to ...
The reason I am writing to you is poor quality of a ... , which I bought in your store.
After only two times it was in use, problems started to appear.
Explain in more detail
what had happened, what is the problem
I was supposed to receive ... . Unfortunately, that never happened.
I could not believe that ...
what are you unhappy about
You can imagine how unhappy I was to discover ...
I regret to inform you that your service was below my expectations.
what did you do to resolve the situation
I contacted your store immediately in order to return ...
When I tried to contact you by phone no one could offer me any sensible answer.
how do you feel about the problem
You can imagine how receiving this offer upset me.
What action you want the person or company to take / What would you like them to do, what will you
do?
The ideal solution would be ... / Nevertheless, I hope/assume you will replace ...
I hope you can settle this matter by ... (doing smth)
I insist on getting a refund of ...
I am very disappointed with the ... . Therefore I expect a full refund of $100 as soon as possible.
I hope this matter will be resolved / I trust the situation will improve.
Formal ending, name, signature
I look forward to hearing from you!
I look forward to receiving a prompt reply!
Yours sincerely, ... (you know the name of person you are writing to)
Yours faithfully, ... (you don't know the name!)
You recently ordered an expensive item from a mail order catalogue after you saw it being advertised
at a discounted price in the press. The company withdrew the offer after you made the order and
charged you at the full price. Write a letter to the company outlining your dissatisfaction with the way
you have been treated and the action you want them to take.
1. Incomplete or defective order
2. Abnormal delay in sending the consignment
3. The goods arrive in a damaged condition
4. The goods are different from what was ordered
5. Quantity of goods is not what was ordered
6. Goods are delivered to the wrong address
7. Work undertaken is done unsatisfactorily
8. Misbehaviour of staff or salesman
9. A mistake in preparing the invoice
10. Defective packing might lead to damage of goods in transit
11. Mistakes in a bill or reminders for payment after the bill has been paid, etc
12. Wrong-doing in public.
13. Rash driving of the DTC drivers.
14. Poor treatment of street dogs
