(A Joint Venture of State Bank of India & Insurance Australia Group) SBI General/Recruitment/2011-12 Dated: 31st January 2012

Applications are invited for the Current Vacancies mentioned below. Persons, who are desirous and fulfil the eligibility criteria set out against each position, may send in their application.

Current Vacancies
Current Vacancies in Claims Current Vacancies in Finance Current Vacancies in Internal Audit & Control (Please choose Admin & Central Premises option as Specialisation to apply for this position) Current Vacancies in Information Technology Current Vacancies in Operations Current Vacancies in Underwriting & Reinsurance Current Vacancies in Sales & Marketing: Current Vacancies in Sales & Marketing (Please choose SME Sales option as Specialisation to apply for this position) Current Vacancies in PR & Advertising(Brand & Marketing)

For more Vacancies kindly visit us again after few days! IMPORTANT: 1. Job Titles and reporting lines are indicative and may be changed at the sole discretion of the Company. 2. No hard copies or documents should be sent. 3. Communication will be sent to only those candidates who are found suitable in the preliminary scrutiny. 4. Solicitation in any form by the applicant will lead to disqualification 5. This is not an offer of employment but only an invitation for applications for various positions. SBI General Insurance Company Ltd. has the absolute discretion not to appoint any one for any of the positions. 6. Last date for receipt of filled in application for the above vacancies is 7th February 2012.

Personal Traits expected from all the applicants: Enjoys and seeks out accountability for delivering expected results Consultative and open to discussion and challenge Willing to question and challenge the status quo Straightforward, honest, tells it as it is Is persuasive and influential Thinks whole of business, while still delivering results for own area of accountability Is entrepreneurial in approach; focuses on profitable growth and continuous improvement Tenacious and resilient Skills expected from all the applicants: Ability and willingness to work in project mode for setting up systems, procedures and infrastructure in the chosen functional area and to take up active functional role subsequently. Good computer skills.

Claims
POSITION ID
CLM06023

JOB TITLE
Deputy Manager Claims Reporting Analyst

WILL REPORT TO
Sr. Manager Business Reporting - Claims

Required Qualification
Graduate or an equivalent degree preferred.

ELIGIBILITY Required Experience 3- 5 + years general insurance experience and in a reporting and analysis role preferably of claims data. Insurance System Knowledge. Business Reporting/ Analytical Skills. Location Mumbai Key Responsibilities of the Role

The key focus of this position will be to articulate the business requirements and reports relating to claims. This role offers the opportunity to take accountability for business domain knowledge management, and contribute to business process re-engineering. This position will work closely with the claims national operations support to recommend technical solutions and process improvements to the business and successfully translate analytics into insights and recommendations that will drive business performance. Working across functional team units this position will support senior stakeholders with reporting, analytics and insight. He/She will adopt a sophisticated approach looking for continuous improvement, complete statistical modelling and analyse business metrics to optimise claims performance.

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Finance
JOB TITLE WILL REPORT TO Assistant Manager / Deputy SVP Finance & CFO Manager Middle office ELIGIBILITY Required Qualification Required Experience Graduate / Post Graduate Minimum 3 years of experience in Mid Office of an Preferably C.A. PE II Level Investment Department in a Corporate Cleared / CFA Level II Candidates with prior experience of working in Mid Cleared. Office of an insurance company will be preferred. Knowledge of Investment Software (for e.g.: Mfund) will be preferred. Good Knowledge of MS Office Location Corporate Office Key Responsibilities of the Role Regular Limits monitoring as per IRDA / Investment Policy and exception reporting Reporting on movement of Prices / ratings of portfolio securities. Classification of Investments as per IRDA guidelines Computation of Portfolio returns. Liquidity risk management by ensuring funds availability for settlement obligations. Credit Risk management by Periodic credit review for all Companies in Portfolio. Examine VaR, stress testing, and scenario analysis. Research on Debt & Equity Securities Ensuring Compliance with all Regulatory requirements. Review of Asset and Liability Matching and other Investment Policy guidelines. Liaison with Concurrent Auditor / Statutory Auditor Preparation of IRDA returns and other regulatory returns relating to investment and adhoc reports as per Parent Company requirement. POSITION ID FIN02004

POSITION ID FIN08007

JOB TITLE
Sr. Executive/Executive (Coinsurance & Re Insurance Settlement)

WILL REPORT TO
Assistant ManagerFinance(Bank Account & Reconciliation)

Required Qualification
Graduate Background with Finance

ELIGIBILITY Required Experience

Minimum 2 years of relevant experience in Co-insurance & reinsurance settlement/accounting.

Location Corporate Office Key Responsibilities of the Role Accounting for all Coinsurance & reinsurance transactions Carry out the outward and inward Co-insurance & reinsurance process in line with the guidelines and policies of the company Responsible for accounting of Co-insurance & Reinsurance premium receivable/ payable, Commission & brokerage, Claims recoveries/payments & foreign exchange payments (RI). Responsible for coinsurance recoveries, payments & Follow-ups Handle queries from various departments around the settlement status for various Coinsurer & treaties accounting. Produce monthly Co-insurance & reinsurance schedules & Reconciliations Adequate knowledge of Coinsurance/RI Guidelines Respond to inquiries from co-insurer, reinsurers, auditors and participating companies Assist in managing overdue accounts not received on a timely basis Liaison with underwriting/Ops/Claims/sales departments, brokers and clients to resolve queries

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Internal Audit & Control

POSITION ID IAR02001 JOB TITLE WILL REPORT TO Assistant Manager/Deputy SVP ( Internal Audit & Control) Manager Internal Audit ELIGIBILITY Required Experience Essential: 3+ years of insurance experience (preferably General Insurance). The candidate should : Be self- driven and a proactive learner. Display a positive and objective attitude. Have good interpersonal and communication skills Possess adequate IT skills and capable of working in an IT driven environment. Have diligent and accurate recording and reporting skills. Display ability to be a team player

Required Qualification Essential: A Graduate Degree in any field. Preferred :Insurance/ Internal Audit Qualifications/ CA

Preferred: Audit experience in General Insurance preferred. Location Mumbai Corporate Office Key Responsibility of the Role Under the direction of the SVP (Internal Audit & Control), the Asst. / Dy. Manager (Audit) is responsible for carrying out the audit of all the functions of the Company as per the laid down guidelines. Co-ordination of audits with co-sourced audit firm. Building and maintaining relationships with the key functionaries responsible for risk, compliance and audit related activities in the various departments of SBI General.

Key Responsibilities To evaluate the effectiveness of risk management, control, and governance processes To execute the approved annual audit plan To report findings and recommendations in an internal audit report on a timely basis for improving the organizations operations, in terms of both efficient and effective performance To ensure all audit findings and recommendations are implemented on target completion date and to escalate any significant concerns To conduct regional & central reviews in order to assess compliance to laid out processes To co-ordinate and assist the audit activities organized by the external auditors, local regulatory authorities, and Head Office To evaluate regulatory compliance program with consultation from legal counsel / compliance department. To evaluate the organizations readiness in case of business interruption To provide support to the company's anti-fraud programs To implement Anti money laundering guidelines. Any other duties assigned in the scope of Risk management and internal audit

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Information Technology
POSITION ID ITS03010 JOB TITLE AVP / Senior Manager - Contact Centre and Unified Communication Technology ELIGIBILITY Required Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent Essential: Around 8 - 10 years experience in designing, implementing and managing contact centre technologies. Extensive exposure to various contact centre technologies Implementation of Unified Communication setup preferably CISCO unified communications Sound experience in managing SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner Experience in vendor negotiations and contribute to effective decision making. Experience in establishing and managing appropriate processes to ensure business and IT continuity. Experience in Project Management and People Management. Required Experience WILL REPORT TO VP - Head of IT Applications

Preferred: Post graduate qualification Masters in Business Management

Preferred: Extensive experience in managing large IT vendors in medium to large organisations. Location MUMBAI Key Responsibility of the Role This position is responsible for ensuring that the contact centre technologies (including the EPABX, IVR, CTI, Skill Based call routing, VOIP, Web-chat, Unified communications, Voice Loggers, Wall board displays etc.) are designed, implemented, monitored and managed in a superior manner using the best practices to meet the current and future needs of the organization. The solution should deliver high performance in an efficient and effective manner. The responsibilities include liaison with the vendors and monitoring the performance of the vendors against established service level agreements. Sr. 1 Key Responsibilities Responsible for ensuring that the contact centre technology components including the EPABX, IVR, CTI, Skill Based call routing, VOIP, Web-chat, Unified communications, Voice Loggers, Wall board displays etc. are implemented successfully and properly in a timely manner to meet the business needs. This also includes planning and management of related corporate system environment, design, acquisition, installation, operation, system administration and maintenance of related operating systems

Responsible for maintenance & enhancement of the Unified communication setup covering Voice, Video, Chat, Fax, Audio / Video Bridges, Soft and Hard end points Responsible for roll out of Unified communication setup across SBI General branches Work closely with the IT partner in establishing a strong working relationship Manage the SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner and ensure that these are implemented and managed in a timely and efficient manner Keep the senior management abreast on any issues and the performances of the IT partner on a regular basis Contribute to effective negotiations with the IT partners in an efficient and effective manner that benefits the organisation Ensure that any breach of SLAs by the IT partner are escalated and managed in an appropriate and timely manner with minimum disruption to the operation of the business Regularly review and audit the performance of the IT vendor against the terms and conditions as defined and agreed Constantly seek to get feedback from the business and users of the IT services and take appropriate corrective actions

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Technical Skills Skill Contact Centre and Unified Communication Attribute Experience preferred In administering and managing Cisco Unified Contact Centre Express Knoahsoft Recording Server Cisco Call Manager Unity unified Messaging Cisco Unified presence Cisco Unified communication Manager Cisco Meeting Place express Cisco Unified video advantage Cisco fax server Unified conferencing MCU Contact centre gateway routers

Good Knowledge of networking and routing required. Candidates with expertise in competing stack can also apply. Behavioural Skills Skill Thought Leadership Attribute

Consistently challenge status quo and traditional thinking. Propose innovative solutions and implement new and alternative ideas that set a new industry standard.

Interpersonal skills Problem solving

Communication skills

Decision making

Results Orientation

Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Push creative thinking beyond the boundaries of existing industry practices and individual mindsets. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Assist in the facilitation of stakeholder meetings. Deliver informative, well-organized presentations. Strong leadership skills with the ability to make concrete and timely decisions in critical times. Act decisively. Is able to face problems and take actions after rapidly weighing the benefits and drawbacks. Meet and exceed customer expectations. Ability to drive results and demonstrate quick business benefits. Demonstrate initiative and risk taking. Demonstrating a drive to win in the market place.

POSITION ID ITS03012

JOB TITLE AVP/Senior Manager - CRM & Workflow Specialist ELIGIBILITY

WILL REPORT TO VP - Head of IT Applications

Required Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent Essential: Preferred: Post graduate qualification Masters in Business Management

Required Experience

Around 10 years experience in designing, implementing and managing CRM and Workflow applications Extensive exposure to various CRM and Workflow applications technologies Extensive experience in managing large IT vendors in medium to large organisations Experience in Project Management and People Management Experience in vendor negotiations and contribute to effective decision making Experience in establishing and managing appropriate processes to ensure business and IT continuity

Preferred: Experience of implementing CRM and Workflow applications for General Insurance Sound experience in managing SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner Location MUMBAI Key Responsibility of the Role This position is responsible for ensuring that the CRM and the Business Process Management/Workflow applications are implemented, monitored and managed in a superior manner using the best practices to meet the current and future needs of the organization. The applications should deliver high performance in an efficient and effective manner. The responsibilities include liaison with the vendors and monitoring the performance of the vendors against established service level agreements

Sr.
1

Key Responsibilities
Responsible for ensuring that the CRM and Workflow applications and their enhancements are implemented successfully and properly in a timely manner to meet the business needs. This also includes planning and management of related corporate system environment, design, acquisition, installation, operation, system administration and maintenance of related operating systems Responsible for ensuring that the CRM is adapted to insurance processes and helps the business to provide added advantage to Customers Work closely with the IT partner in establishing a strong working relationship Manage the SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner and ensure that these are implemented and managed

3 4

in a timely and efficient manner 5 6 Responsible for driving quality best practices within the project Keep the senior management abreast on any issues and the performances of the IT partner on a regular basis Contribute to effective negotiations with the IT partners in an efficient and effective manner that benefits the organization Ensure that any breach of SLAs by the IT partner are escalated and managed in an appropriate and timely manner with minimum disruption to the operation of the business Regularly review and audit the performance of the IT vendor against the terms and conditions as defined and agreed Constantly seek to get feedback from the business and users of the IT services take appropriate corrective actions

10

Technical Skills Skill Product Integration Behavioural Skills Skill Thought leadership Attribute

Attribute

Good Knowledge of Siebel CRM Framework Good Knowledge of configuration capabilities of Siebel CRM Good Knowledge of Integration framework of Siebel CRM

Interpersonal skills Problem solving

Consistently challenge status quo and traditional thinking. Propose innovative solutions and implement new and alternative ideas that set a new industry standard. Exhibit strong interpersonal skills and should be a peoples person. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Push creative thinking beyond the boundaries of existing industry practices and thinking mindsets. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Act decisively Is able to face issues and take actions after rapidly weighing the pros and cons Meet and exceed set expectations Ability to drive results and demonstrate quick business benefits. Demonstrate initiative and risk taking. Demonstrate a drive to win in the market place.

Communication skills

Decision Making

Result oriented

POSITION ID ITS03046

JOB TITLE Manager Portal Implementation

WILL REPORT TO Assistant Vice President Internet Portal Specialist

ELIGIBILITY Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent Essential: At least 6 years experience in designing, implementing and managing web portal applications preferably for a general insurance company Must have worked and implemented web portal technologies Sound experience in implementing and managing the web content management and web analytics for the Portal Experience in implementing a website with integrations with multiple applications such as CRM, Payment gateway and SMS gateway Should have thorough experience in the Search domain to manage the Portals SEO requirements Required Experience

Preferred: Post graduate qualification Masters in Business Management

Preferred: Experience on Oracle Portal Extensive experience in managing large IT vendors in medium to large organizations. Experience in vendor negotiations and contribute to effective decision making. Must be able to effectively manage Projects and work in stringent timeline Location MUMBAI Key Responsibility of the Role Portal is the entry to IT environment and it plays a key role in distribution channels, customer, and employee and partner interactions with SBI General. This position is required to manage the end-toend implementation, co-ordination and management of the Internet, Intranet and Extranet Portals of the Company

Sr.
1

Key Responsibilities
To constantly focus on activities and functionalities to build usage of the Online platform by the Customers, Employees, and Channel Partners Oversee the designing, implementation of Internet, Intranet and Extranet Portals of the Company carried out by the IT vendor. Will be responsible for the overall management of all portals

3 4 5 6 7 8

Responsible for adhering to global standards and online best practises while delivering Portal functionalities Responsible for ensuring that the implementation of the portal is in line with the design documents like HLD,LLD etc Responsible for ensuring that the scalability best practices are built into the portal Responsible for ensuring the latest security best practices are built into the portal Responsible for ensuring that the Portal site is optimized to support multi device & form factors Effectively co-ordinate with the Business and IT teams to articulate the business requirements and co-ordinate with the IT vendor to deliver them in a timely, efficient and best possible manner. To implement and manage functionalities enabling users to transact online.

9 10

Key concentration would be to manage and strengthen organic search and ensure high rankings of the Corporate Portal. Regularly monitor the web analytics to understand the user movement and usage 11 pattern on online platform Ensure appropriate integration between all other applications like Core system, SOA, 12 CRM, Payment gateway and SMS gateway. Effectively manage payment gateways and multiple payment channels to support 13 online transactions. Technical Skills Skill Portal Attribute Usability Information Technology Architecture Integration (SOA) Should have sound knowledge and experience of Oracle/ Web Portal applications and its best practices. Oracle portal application will be preferred. Must have demonstrable experience of architecting & designing JSF based enterprise scale solutions. Knowledge of ADF & WebCenter Portal would be a significant advantage Experience in WebCenter Spaces, Web2.0 services, oracle UCM and Personalization (MDS) or equivalent would also be a significant advantage Experience in J2EE development experience (Spring/Spring MVC, Struts, JSF, Hibernate, ADF BC etc.) Experience in design patterns and implementing them based on the project need Should have experience and understanding of online usability concepts. Possess understanding in the areas of application technology, database and system design Understand Internet, Intranet, Extranet and web / client / server architectures. Thorough understanding of Service Oriented Architecture (SOA). Understanding of web-based system integration using latest integration technologies.

Behavioural Skills

Skill Thought leadership

Attribute

Interpersonal skills Problem solving

Consistently challenge status quo and traditional thinking. Propose innovative solutions and implement new and alternative ideas that set a new industry standard. Exhibit strong interpersonal skills and should be a peoples person. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Push creative thinking beyond the boundaries of existing industry practices and thinking mindsets. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Act decisively Is able to face issues and take actions after rapidly weighing the pros and cons Meet and exceed set expectations Ability to drive results and demonstrate quick business benefits. Demonstrate initiative and risk taking. Demonstrate a drive to win in the market place.

Communication skills

Decision Making

Result oriented

POSITION ID ITS03047

JOB TITLE Senior Manager Portal ELIGIBILITY

WILL REPORT TO Assistant Vice President Internet Portal Specialist

Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent

Required Experience Essential: At least 7-8 years experience in designing, implementing and managing web portal applications preferably for a general insurance company. Must have worked and implemented web portal technologies. Exposure to Oracle Portal technology will be an added advantage. Sound experience in implementing and managing the web content management and web analytics for the Portal. Experience in implementing a website with integrations with multiple applications such as CRM, Payment gateway and SMS gateway. Should have thorough experience in the Search domain to manage the Portals SEO requirements. Preferred: Extensive experience in managing large IT vendors in medium to large organizations. Experience in vendor negotiations and contribute to effective decision making. Must be able to effectively manage Projects and work in stringent timelines. Location MUMBAI Key Responsibility of the Role

Preferred: Post graduate qualification Masters in Business Management

Portal is the entry to IT environment and it plays a key role in distribution channels, customer, and employee and partner interactions with SBI General. This position is required to manage the end-toend implementation, co-ordination and management of the Internet, Intranet and Extranet Portals of the Company

Sr.
1

Key Responsibilities
To constantly focus on activities and functionalities to build usage of the Online platform by the Customers, Employees, and Channel Partners. Oversee the designing, implementation of Internet, Intranet and Extranet Portals of the Company carried out by the IT vendor. Will be responsible for the overall management of all portals. Responsible to ensure that the Portal project is implemented within the agreed timelines Responsible for adhering to global standards and online best practises while delivering Portal functionalities. Effectively co-ordinate with the Business and IT teams to articulate the business requirements and co-ordinate with the IT vendor to deliver them in a timely, efficient and best possible manner. To implement and manage functionalities enabling users to transact online. Manage web content to ensure correctness, consistency, accuracy and freshness of content on Portals. Key concentration would be to manage and strengthen organic search and ensure high rankings of the Corporate Portal.

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6 7

8 9 10 11 12 13 14

Regularly monitor the web analytics to understand user movement and usage pattern on the online platform and report the same to the stakeholders. Oversee the creation and testing of user test cases of all functionality implementation on the site. Ensure appropriate integration between all other applications like Core system, SOA, CRM, Payment gateway and SMS gateway. Effectively manage payment gateways and multiple payment channels to support online transactions. Strengthen the online platform by adding innovative functionalities to increase Portal usage which ultimately translates into leads generation and online transactions. Oversee the end-to-end design / look and feel of the portals. Co-ordinate with design team to create intelligent and neat looking creative for the portals. Responsible for ensuring the latest usability patterns and guidelines are implemented

Technical Skills Skill Portal Attribute Should have sound knowledge and experience of Web / Oracle Portal applications and its best practices. Oracle portal application experience will be preferred Should have experience and understanding of online usability concepts. Possess understanding in the areas of application technology, database and system design Understand Internet, Intranet, Extranet and web / client / server architectures. Thorough understanding of Service Oriented Architecture (SOA). Understanding of web-based system integration using latest integration technologies.

Usability Information Technology Architecture

Integration (SOA) Behavioural Skills Skill Thought leadership

Attribute Consistently challenge status quo and traditional thinking. Propose innovative solutions and implement new and alternative ideas that set a new industry standard. Exhibit strong interpersonal skills and should be a peoples person. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Push creative thinking beyond the boundaries of existing industry practices and thinking mindsets. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Act decisively Is able to face issues and take actions after rapidly weighing the pros and cons Meet and exceed set expectations Ability to drive results and demonstrate quick business benefits. Demonstrate initiative and risk taking. Demonstrate a drive to win in the market place.

Interpersonal skills Problem solving

Communication skills

Decision Making

Result oriented

POSITION ID ITS03045

JOB TITLE Senior Manager - Technology Services (No. Of Vacancies 2) ELIGIBILITY

WILL REPORT TO Assistant Vice President, Applications

Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent Essential:

Required Experience

Preferred: Post Graduate qualification in Information Technology Masters in Business Administration A combination of the above qualifications will be an advantage

Around 8 years experience in IT out of which at least 4 years in designing, implementing and managing applications preferably for a general insurance company or the insurance vertical of an IT company Experience in handling complex integrations between applications using Service Oriented Architecture (SOA) Experience in Project Management and People Management Experience in establishing and managing appropriate processes to ensure business and IT continuity

Preferred: Exposure to various insurance systems for general insurance industry will be an advantage Extensive experience in managing large IT vendors in medium to large organisations Sound experience in managing SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner Experience in vendor negotiations and contribute to effective decision making Location MUMBAI Key Responsibility of the Role

This position is responsible for ensuring that the applications are designed, implemented, monitored and managed in a superior manner using the best practices to meet the current and future needs of the organization. The application should deliver high performance in an efficient and effective manner. The responsibilities include liaison with the vendors and monitoring the performance of the vendors against established service level agreements. The key measures of success will be quality of technical implementation, adherence to scalable design patterns, project management, timeliness and quality of implementation and customer satisfaction

Sr.
1

Key Responsibilities
Ensure that the application is implemented successfully and properly in a timely manner to meet the business needs. This also includes planning and management of related corporate system environment, design, acquisition, installation, operation, system administration and

maintenance of related operating systems and applications 2 Ensure that the technical design implemented by applications adhere to highest standards and are built for large scale transactions Responsible to identify the performance bottlenecks being faced in the application The responsibility area covers all applications in the IT Enterprise namely Core Insurance, Financials, CRM, Satellite Systems, Data warehouse etc. Provide technology assurance to the project Work closely with the IT partner in establishing a strong working relationship Manage the SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner and ensure that these are implemented and managed in a timely and efficient manner Responsible for driving best practices within the project Contribute to effective negotiations with the IT partners in an efficient and effective manner that benefits the organization Ensure that any breach of SLAs by the IT partner are escalated and managed in an appropriate and timely manner with minimum disruption to the operation of the business Regularly review and audit the performance of the IT vendor against the terms and conditions as defined and agreed. Constantly seek to get feedback from the business and users of the IT services and take appropriate corrective actions.

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10

11

12

Technical Skills Skill Technology Attribute

Must have demonstrable experience of architecting & designing J2EE Applications Experience in J2EE development (MVC, spring, Struts, JSF, Hibernate, ADF etc.) Experience in Weblogic Application Server administration and management Experience in design patterns and implementing them based on the project requirement Experience in troubleshooting Performance issues in the applications Experience in query tuning & performance improvement strategies Working knowledge of Oracle RDBMS

Software Development Life Cycle

Should have sound knowledge of SDLC Should have sound knowledge of software change management and release management.

Information Technology Architecture

Integration (SOA) Project Management

Possesses understanding in the areas of application technology, database and system design. Understand Internet, Intranet, Extranet and web/client/server architectures. Thorough understanding of Service Oriented Architecture (SOA). Understanding of web-based system integration using latest integration technologies. Should have hands on experience of project management skills on IT. Should be able to keep stakeholders engaged and updated.

Behavioural Skills Skill Thought Leadership Attribute

Interpersonal skills Problem solving

Communication skills

Decision making

Results Orientation

Consistently challenge status quo and traditional thinking Propose innovative solutions and implement new and alternative ideas that set a new industry standard Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers Ability to identify issues and resolve them in a timely and effectively through innovative ideas Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems Push creative thinking beyond the boundaries of existing industry practices and individual mindsets Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language Ensure complete understanding when communicating Assist in the facilitation of stakeholder meetings Deliver informative, well-organized presentations Strong leadership skills with the ability to make concrete and timely decisions in critical times Act decisively. Is able to face problems and take actions after rapidly weighing the benefits and drawbacks Meet and exceed customer expectations Ability to drive results and demonstrate quick business benefits Demonstrate initiative and risk taking Demonstrating a drive to win in the market place

POSITION ID ITS04010

JOB TITLE Manager Data Centre (No. of Vacancies : 2) ELIGIBILITY

WILL REPORT TO Senior Manager Data Centre

Qualification Essential: Bachelors degree in Engineering (IT Discipline) Essential:

Required Experience

Preferred: ITIL Version 3 Foundation Certified

6 years overall IT experience, in the area of IT Infrastructure Minimum 2 years of strong Data Centre management experience, specifically in running Data Centre in 24*7 mode Experience in Data Centre power, Precision Air conditioning, Caging space, workspace area monitoring, management and reporting in terms of physical and logical access to the environment Experience in management and performance reporting on ticket handling, SLA's and other Ops management metrics Experience in site services activities like rack and stack, cabling, trouble shooting etc. Ability to effectively respond to data center emergencies while on duty, as well as 24/7/365 as needed

Preferred: Experience with some form of ticketing system (HPSM, BMC Remedy and IBM Tivoli). Experience of providing support for the disaster recovery site operational team Experience in Networker Backup solutions and ESX environment Location MUMBAI Key Responsibility of the Role Data Centre is the backbone for IT services management and business continuity and managing it effectively is the key to provide business continuity. Data Centre manager is the key role to ensure 24*7 IT operations. The incumbent in this role is required to constantly monitor of the activities performed by the System Integrator at SBI General Data Centre that has been hosted offsite. The Data Centre is managed by the System Integrator in three shifts. The incumbent is required to manage the operations of the Data Centre on a day to day basis (in shifts) by working closely with the System Integrator resources.

Sr.
1

Key Responsibilities
Monitor the day today activities of the DC and this includes people access, changes to the DC configuration, components, etc, material movements, etc.

2 3 4

Ensure that the DC processes are defined, tested, implemented and complied to, including governance and risk management practices. Ensure that regular reports and logs are produced, reviewed and managed Continuous monitoring and managing the various threshold limits set on data centre components to maintain the agreed SLAs Being the focal point between the system integrator and data centre co-location provider. Ensure that all components of the DC including servers, storage, firewalls, routers, switches, network, etc. are monitored and managed proactively Ensure data movement between the DC and DR Site are conducted as per the agreed process and plans Ensure material movement into and out of the DC is properly authorized, well managed and controlled. Conduct DC drill and readiness check at regular intervals Ensure the physical and logical access to the systems are provided with proper authorization Define the process of backup and recovery for the data centre components. Follow regular recovery procedures to avoid disaster. Setup a tape rotation policy. Offsite movement of tapes to be managed and monitored Ensuring the data centre Standard operating procedures are always followed and the respective documents are updated and strictly followed Help in assisting the various teams for deployment of applications across environments

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Technical Skills Skill Hardware & Operating System Attribute Network Blade Centre Thorough knowledge on various hardware (Servers, Storage, Network, and Security equipments) Knowledge of providing operating system support across heterogeneous platforms Knowledge on Blade centre/ESX Infrastructure Knowledge of Operating System Hardening (AIX, Windows, Linux and ESX) Basic troubleshooting skills in LAN/WAN environment

Good technical knowledge of Blades, Virtualization s/w Capacity planning & sizing & report generation, Server Management s/w POC & assessment Strong knowledge and background in Backup and recovery mechanism for Operating Systems, ESX servers and Databases Intermediate skills in storage products Storage Area Networks (SAN), Enterprise Storage Arrays. Knowledgeable of large scale Enterprise backup and NAS solutions Should have knowledge of Implementation of security components within IT Data centre, Extranets, DMZ zones. Implementation proficiency with security products, knowledge and experience in the area of Web Application Firewalls, Network Firewalls, IDS/IPS, VPN, Security Logs Monitoring tools [RSA Envision

Backup and Recovery Storage

Security

or Equivalent] Database Basic knowledge on Database deployment SQL and Oracle.

Behavioural Skills Skill Interpersonal skills Problem solving Attribute

Communication skills

Vendor Management

Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effective manner through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Push creative thinking beyond the boundaries of existing industry practices and individual mindsets. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Assist in the facilitation of stakeholder meetings. Deliver informative, well-organized presentations. Build a win-win relationship with IT vendors that can help in the successful delivery of IT services across the enterprise in a timely manner

POSITION ID ITS04011

JOB TITLE Manager Information Security and Compliance ELIGIBILITY

WILL REPORT TO AVP- Information Security & Compliance

Qualification Essential: A bachelors degree or higher in any discipline Essential:

Required Experience

At least 3 years experience in IT and Information Security for medium to large organisations

Preferred: Bachelors degree in IT or related field CISA / CISM / CISSP / ISO 27001 credentials

Preferred: Knowledge of the different IT and information security technologies, standards, products, framework and best practices in industry

Location MUMBAI Key Responsibility of the Role

Sr.
1

Key Responsibilities
Ensuring that adequate and effective IT controls exist at all offices of the company to meet current and future security compliance requirements as mandated by the information security policy of the company and also reputed international standards such as PCI DSS, ISO, etc Coordinating the information security compliance efforts of all internal and outsourced functions that have one or more information security-related responsibilities, to ensure that organization-wide information security compliance efforts are consistent. Supporting Internal Audit activities and remediation requirements Developing plans and conducting periodic security reviews Managing IT Security Incidents

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Technical Skills Skill Network and Security Knowledge of latest IT / Computing trends Compliance Audit Attribute In depth knowledge of computer network and security concepts Exposure to latest computing technology platforms

Past experience in conducting audits

Behavioural Skills Skill Interpersonal skills Attribute

Problem solving

Communication skills

Decision making

Strong interpersonal skills and a peoples person Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers Ability to identify issues and resolve them in a timely and effectively through innovative ideas Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language Assist in the facilitation of stakeholder meetings Experience and understanding of communicating difficult/sensitive information tactfully Strong leadership skills with the ability to make concrete and timely decisions in critical times

POSITION ID ITS04012

JOB TITLE Manager IT System Release Management ELIGIBILITY

WILL REPORT TO Senior Manager IT System Release Management

Qualification Essential: A Bachelors degree or higher in any discipline Essential:

Required Experience

Preferred: Masters degree in IT or Management ITIL, CMMi or other process certification Project Management certification PMP, Prince2 or equivalent

6+ years broad IT experience, preferably in applications development and maintenance 2 years of Release Management experience Should have working experience of Release Management and Configuration Management tools

Preferred: Insurance domain experience will be added plus Project management experience of delivering complex projects Hands on experience in build management and engineering Location MUMBAI Key Responsibility of the Role

This is a key position as part of SBI General IT Program Management Office (PMO). The position is responsible for assisting in end to end releases for IT projects right from planning to actual deployment. The position will be responsible for timely and defect free deployment of all major and minor releases which will be executed by the System Integrator partner.

In this role the incumbent is expected to take the ownership of release process ensuring planning, documents, accuracy of content, deployment readiness of the releases, associated communications and coordination with vendor as well as other stakeholders. Release manager will be responsible to ensure that version control is in place, retrofit activity is completed and that the systems are in a stable state after the release activity. Release manager must be capable of charting out fall-back plans due to unexpected issues of releases and thus ensuring business continuity uncompromised.

Sr.
1

Key Responsibilities
Assisting in creating an optimized system release mechanism (e.g. generating positive business and performance outcomes) through appropriate planning and stakeholder management Forward booking of release activity/personnel

3 4 5 6 7

Version Management and control of software Builds and Patches Version Management from UAT to Production Environment Version Management and custodian of source code of customization Version Management of key IT Artifacts like User Manual, Training Manual, Sign offs etc Ensure that individual application track follow laid down IT process with respect to release management Project management of all above activity, and associated communications Relationship management of all key stakeholders Ensuring the environment is stable and ready to take the release Ensuring all personnel are aware of the release activity, and appropriate documentation of content etc is prepared Ensure that failed releases are immediately followed by roll-back activity, and all issues/learning are documented Assist in setting up of Release Management (RM) and Software Configuration Management (SCM) for various applications and end to end processes Real time tracking of releases and raising alerts on non-compliance and deviations

8 9 10 11

12

13

14

Technical Skills Skill Information Technology Release Management Project Management Configuration Management Change Management Relationship Management Applications development Attribute Project and Release management, with extensive defect resolution exposure, problem solving, negotiation Thorough understanding of release planning and management in complex environment Sound knowledge of regular project management activities

Solid exposure to configuration management process and tools

Thorough understanding of change control and management

Excellent knack of relationship managing involving multiple stakeholders from diverse tracks Full understanding of SDLC, testing and release functions, including defect resolution and prioritisation

Behavioural Skills Skill Stakeholder management Interpersonal skills Communication skills Negotiation Attribute Negotiation, planning, communication and control of release activities

Strong interpersonal skills and a peoples person. Approachable, trusted, transparent, accountable Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Detailed focus Influencing stakeholders to ensure success and strive for continuous improvement

Others

Leadership team management, particularly matrix management

POSITION ID ITS04013

JOB TITLE Manager Project Management ELIGIBILITY

WILL REPORT TO Senior Manager Project Management

Required Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent Preferred: Masters in IT or Management Any Project Management certification PMP, Prince2 or equivalent

Required Experience Essential: 6+ years of broad IT experience 2+ years of project management experience Preferred: Program Management experience will be added plus Insurance industry experience will be added plus Location CHENNAI Key Responsibility of the Role

This is a key position as part of SBI General IT Program Management Office (PMO). The key responsibility of this position is to coordinate delivery management for SBI General on multiple tracks with the track leads. The incumbent in this position will be based out of Chennai and work closely with the Systems Integrator stakeholders and the rest of PMO and stakeholders of IT located at the head office of SBI General Insurance at Mumbai remotely. This position requires some amount of domestic travel as and when required to the HO in Mumbai In this role the incumbent is expected to take the ownership of smooth delivery from Systems Integrator including planning and tracking of releases, understanding issues and providing a time effective resolution. Thorough understanding of Project Management practice is a must in this role including estimation, risk management, planning, tracking and monitoring to make sure that the milestones are adhered to. Success of this role lies in effective relationship management, people management skills, a sound experience in project management practice and thorough understanding of SDLC process. Technological know-how is a must for the incumbent to understand real issues on the ground.

Sr.
1 2 3 4 5 7 8

Key Responsibilities
Produce, execute, manage and control project plans and schedule project deliverables, goals and milestones Project Management activities including planning, tracking, monitoring, risk management, change management etc. Assist PMO leadership in effectively managing the Program Relationship Management under the direction of PMO leadership Communication Management Create strategies for risk mitigation and contingency planning and reviews Tracking the Program and reporting to Management, including preparation of weekly status reports

9 10 11 12 13

Assisting in appraising the management of next steps, using experience/expertise to influence change Quality assurance of the IT system releases for UAT, Training and Production rollout Ensure reviews are in place including Architecture, Design and configuration reviews Defect assessment after testing is done in SIT and UAT environments Oversee the work of different work streams as per the project plan.

Technical Skills Skill Project Management Attribute Strong Project Management experience with thorough understanding of project management practices including planning, tracking, risk management, configuration management and change management Thorough understanding of estimation models Prior technical hands on experience with Oracle suite of applications including Portal, ESB, database, application server etc. Prior hands on experience with Java, J2EE, JSF etc. Full understanding of SDLC processes for application development and maintenance life-cycle Prior experience in managing programs and projects for Insurance Industry Sound experience in managing teams, setting KPIs, reviewing on-going delivery and completing performance evaluations Experience in managing a SI partner, including partnering with SI project managers, and managing against project reports/milestones Beneficial to have Insurance product experience, particularly non-life insurance

Information technology

Industry experience People Management Relationship Management Insurance product knowledge Behavioural Skills Skill Interpersonal skills Leadership Communication skills

Attribute

Strong interpersonal skills and a peoples person. Maturity to manage teams, both internal to SBIG and influence staff and processes within SI and OEMs Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Completion of complex reports/communications, that are fact based Able to negotiate/influence changes, both within SBIG and with SI and OEM teams this includes at senior level Committed to delivery, against agreed plans

Negotiation Time and success focused

POSITION ID ITS04014

JOB TITLE Manager Project Management ELIGIBILITY

WILL REPORT TO Senior Manager Project Management

Required Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent Preferred: Masters in IT or Management Any Project Management certification PMP, Prince2 or equivalent

Required Experience Essential: 6+ years of broad IT experience 2+ years of project management experience Preferred: Program Management experience will be added plus Insurance industry experience will be added plus

Location MUMBAI Key Responsibility of the Role This is a key position as part of SBI General IT Program Management Office (PMO). The key responsibility of this position is to coordinate delivery management for SBI General on multiple tracks with the track leads. The incumbent in this role is expected to liaison with multiple stakeholders of SBIG vendors and service providers. Key responsibilities include project planning, tracking, monitoring, risk management, change management and ensure effective configuration management in place. The incumbent should be open to travel to the systems integrator location on need basis. In this role the incumbent is expected to take the ownership of smooth delivery from Systems Integrator including planning and tracking of releases, understanding issues and providing a time effective resolution. Thorough understanding of Project Management practice is a must in this role including estimation, risk management, planning, tracking and monitoring to make sure that the milestones are adhered to. Success of this role lies in effective relationship management, people management skills, a sound experience in project management practice and thorough understanding of SDLC process. Technological know-how is a must for the incumbent to understand real issues on the ground.

Sr.
1 2 3 4 5 7 8

Key Responsibilities
Produce, execute, manage and control project plans and schedule project deliverables, goals and milestones Project Management activities including planning, tracking, monitoring, risk management, change management etc. Assist PMO leadership in effectively managing the Program Relationship Management under the direction of PMO leadership Communication Management Create strategies for risk mitigation and contingency planning and reviews Tracking the Program and reporting to Management, including preparation of weekly status reports

9 10 11 12 13

Assisting in appraising the management of next steps, using experience/expertise to influence change Quality assurance of the IT system releases for UAT, Training and Production rollout Ensure reviews are in place including Architecture, Design and configuration reviews Defect assessment after testing is done in SIT and UAT environments Oversee the work of different work streams as per the project plan.

Technical Skills Skill Project Management Attribute Strong Project Management experience with thorough understanding of project management practices including planning, tracking, risk management, configuration management and change management Thorough understanding of estimation models Prior technical hands on experience with Oracle suite of applications including Portal, ESB, database, application server etc. Prior hands on experience with Java, J2EE, JSF etc. Full understanding of SDLC processes for application development and maintenance life-cycle Prior experience in managing programs and projects for Insurance Industry Sound experience in managing teams, setting KPIs, reviewing ongoing delivery and completing performance evaluations Experience in managing a SI partner, including partnering with SI project managers, and managing against project reports/milestones Beneficial to have Insurance product experience, particularly nonlife insurance

Information technology

Industry experience People Management Relationship Management

Insurance product knowledge Behavioural Skills Skill Interpersonal skills Leadership Communication skills

Attribute Strong interpersonal skills and a peoples person. Maturity to manage teams, both internal to SBIG and influence staff and processes within SI and OEMs Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Completion of complex reports/communications, that are fact based Able to negotiate/influence changes, both within SBIG and with SI and OEM teams this includes at senior level Committed to delivery, against agreed plans

Negotiation Time and success focused

POSITION ID ITS03028

JOB TITLE Senior Manager Disaster Recovery ELIGIBILITY

WILL REPORT TO Assistant Vice President IT Infrastructure

Qualification Essential: Bachelors degree in Engineering (IT Discipline) ITIL V3 Foundation Certified. Essential:

Required Experience

Preferred: Certified Data Centre Management Professional (CDCMP) CCNA certified

Minimum 8 years of experience in implementing and commissioning infrastructure and release projects in a high availability environment with no system down-time during implementations. Sound experience in managing SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner. Experience in establishing and managing appropriate processes to ensure business and IT continuity Should have past experience to conduct evaluation, analysis and calculation of security risks to prepare for robust Disaster Recovery procedures. Hands on experience in deploying and managing industry standard disaster recovery management software Hands on experience in deploying the ESX infrastructure

Preferred: Experience in Project Management and People Management. Location HYDERABAD Key Responsibility of the Role Disaster Recovery is key to ensure business continuity in case of any disaster. Managing it effectively is the key to provide business continuity. Disaster Recovery Manager is the key role as part of IT Infrastructure team at SBI General. Incumbent in this role is required to constantly monitor of the activities performed by the System Integrator at SBI General Disaster Recovery site that has been hosted offsite. The incumbent is required to manage the operations of Disaster Recovery site fairly independently on a day to day basis by working closely with the System Integrator resources.

Sr.
1 2

Key Responsibilities
Manage implementation and operation of DR site on a day to day basis Ensure that the DR processes are defined, implemented and tested

3 4 5 6 7 8 9 10

Ensure that all components of the DR Site including servers, storage, firewalls, routers, switches, network, etc. are monitored and managed proactively Ensure data movement between the DC and DR Site are conducted as per the agreed process Ensure SLA are adhered to for the DR Site Conduct DR drill and readiness check at regular intervals Regularly review and audit the performance of the SI and the OEM partners Review, reporting and rectification of any performance issues Liaison with Business Continuity Management unit for overall SBI General continuity planning, management and response Co-ordinate with the Vendor to collect the Building management system to collect physical access logs, analyze and review the access control to the Data Centre facility and work area.

Technical Skills Skill Hardware & Operating Systems Attribute Expert knowledge on Server Hardware of Branded Systems. Hardware building, racking, cabling, decommissioning.

IT Hardware and Blade Infrastructure Operating Systems

Thorough understanding on the server hardware and blade infrastructure

Should be capable of handling heterogeneous operating systems (AIX, Linux, ESX and Windows versions) Basic understanding and monitoring of databases (Oracle and SQL) Strong skills in Network (LAN/WAN) management Knowledge of managing Midrange to high end SAN storage systems Knowledge of monitoring the storage replication between Data Centre and the Disaster recovery centre.

Databases Network Storage

Backup and Recovery Security

Strong knowledge and background in Backup and recovery mechanism for Operating Systems, ESX servers and Databases Should have knowledge of Implementation of security components within IT Data centre, Extranets, DMZ zones. Implementation proficiency with security products, knowledge and experience in the area of Web Application Firewalls, Network Firewalls, IDS/IPS, VPN, Security Logs Monitoring tools [RSA Envision or Equivalent]

Behavioural Skills

Skill Interpersonal skills Problem solving

Attribute Strong interpersonal skills and a peoples person. Excellent phone skills at technical and professional levels Ability to identify issues and resolve them in a timely and effective manner through innovative ideas Strong focus on customer needs and creation of a culture that delivers results to meet and exceed service level agreements Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Excellent time management skills, ability to prioritize multiple tasks and handle a fast pace Strong leadership skills with the ability to make concrete and timely decisions in critical times Strong interpersonal skills and a peoples person. Excellent phone skills at technical and professional levels Relationship Management skill across all levels with the ability to build trust within the project team and between the project teams and stakeholders / customers

Communication skills

Decision making Interpersonal skills Relationship Management

POSITION ID ITS02005

JOB TITLE Senior Manager IT Finance ELIGIBILITY

WILL REPORT TO CIO and IT Head

Qualification Essential: CA degree or MBA Finance

Required Experience Essential: Should have prior experience of managing finance of the size ~300 Cr 7+ years of experience in Finance and Financial management 3+ years of experience post Charted Accountancy Around 3 years experience in IT Finance At least 2 years of experience in Budgeting, Cash Flow & Provisions Demonstrated experience with sourcing & procurement processes including RFPs, structured supplier selection, negotiations, and contracts Experience in working with executives at all level including senior executives Preferred: Working experience in managing Finance for IT including Hardware, Software and services Working experience on Oracle Financial Location MUMBAI Key Responsibility of the Role

Preferred: Chartered Financial Accountant Any recognized certification/degree in IT

The key position of IT Finance Manager attracts the responsibility of managing finance for IT department of SBI General Insurance of approximately 300 Cr. In this key role the profile is expected to manage budget, cost, payments, procurement, contracts, and commercial negotiations and create effective financial reporting for executive management. Responsibility also includes formulation, implementation and governance of effective models for managing sizeable finance of IT. This position will also be responsible for MIS analysis and cost check along with cost saved through various initiatives taken. This should lead to effective IT cost management. The role will also develop plans which are required for the betterment/ automation of present process and evolving various cost reduction techniques The position will Plan, administer and control budgets for contracts, equipments and supplies and will play a key role to Identify the needs and nature of product and services required along with their specifications.

Sr.
1

Key Responsibilities
Budgeting, forecasting and managing cash flow

2 3 4 5 6 7 8 9 10 11

Procurement of IT hardware, software and services and payments for the same (appx. 300 cr.) Establish effective controls in procurement requests, procurement and payments Commercial review of contracts and contract management Establish control in payments as per contract Maintaining and updating PAN India IT Inventory Financial MIS and report generation for IT Formulation of cost allocation methodology and execution Liaison with SBI General corporate Finance and Audit Adherence to SBI General policies and guidelines Preparation for Financial audits

Technical Skills Skill Financial management Contract and Vendor Management Inventory Management Financial systems Reporting MS Office tools Behavioural Skills Skill Negotiation skill Interpersonal skills Attribute Strong skills in assertive influencing and negotiation Strong interpersonal skills and a peoples person Attribute Extensive experience in forecasting, budgeting, cost allocations and payments Experience in managing multiple vendor contracts, SLAs and vendor payments against contract and SLAs Good knowledge of IT asset inventory in past preferably working experience with any asset management system Working knowledge of Oracle Financial or at least equivalent in market Ability to comprehend effective financial dashboard views, generate report through systems Good working knowledge of MS office suite Words, Excel, Power Point etc.

Communication skills

Others

Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English Knowledge of local regional language is an added advantage Ensure complete clarity of communications Details oriented person

POSITION ID ITS03029

JOB TITLE Senior Manager IT Infrastructure ELIGIBILITY

WILL REPORT TO Assistant Vice President IT Infrastructure

Qualification Essential:

Required Experience

Essential: Minimum 8 years of experience in implementing and commissioning infrastructure and release projects in a high Bachelors degree in availability environment with no system down-time during Engineering (IT implementations. Discipline) 4+ years of experience in driving the provisioning of new ITIL V3 Foundation infrastructure in data centers (validate design components, Certified. ordering, delivery, and builds for new technologies). 4+ years of experience managing projects which include the Preferred: following technical and operational areas: network (DMZ and Open), security (firewalls), distributed systems (IBM / Dell / HP Certified Data Centre Hardware), storage (SAN, NAS, etc.) and data center operations Management concepts (cabling, space, and power) Professional (CDCMP) Demonstrated experience with formulating project plans, scope, CCNA certified and project description documents as well as resource plans Extensive experience and expertise in technical and project management functions relevant to large-scale IT deployments managing multiple environments Preferred: Experience in working with Enterprise management tools like HP Open view, IBM Tivoli and BMC Remedy Co-ordination with various application deployment teams to ensure efficient deployment and rollout of applications Experience in managing project installations with the following technologies: , Web Logic, Apache, Tomcat, UNIX (AIX, Linux, ESX) Windows, Oracle 10g+, Load Balancer, Patch Management, Backup Management and Security deployments Location MUMBAI Key Responsibility of the Role

This is key management position as part of SBI General IT operations team. Incumbent in this role is expected to drive and lead Infrastructure projects of varied nature with high degree of accuracy and efficiency. Incumbent is expected to contribute with in-depth knowledge of Infrastructure by delivering the projects on collaboration with the team members in an unstructured, ambiguous environment. Scope of work would include developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server and storage infrastructure, data communications, and telecommunications systems. The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate manner. The incumbent will also contribute in strategic planning initiatives of Infrastructure to meet existing and emerging technology requirements from the business.

Sr. 1

Key Responsibilities Architect, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure Document and keep updated the design, operation and troubleshooting of technology platforms and procedures Planning IT infrastructure requirements based on the existing projects and keeping future requirements in mind Prepare and keep updated the Standard Operation Procedures for Systems, Security, Network and Storage Components Regularly review and audit the performance of the System Integrator and the Original Equipment Manufacture partners. Maintain and ensure adherence to effective policies and best practices for IT service assurance Implement ITIL processes to assure trouble free release of new or upgraded solutions Work closely with the security team to deploy Secure IT Infrastructure for the company Continuously improve the Companys systems, processes, procedures and customer service skills Should be capable of maintaining various environments (Production, Training, Test and Development) with updated Operating system, database and application patch levels. Co-ordinate with the Disaster recovery counterpart to implement the exact set of policies and procedures at DC and DR Ensure the change management process is followed religiously Accountable for compliance with agreed policies, standards and procedures Provide inputs in Operating System installation and deploy the hardening parameters as specified in the hardening documents of the corresponding operating systems

3 4

7 8 9

10

11

12 13 14

Technical Skills Skill Hardware & Operating Systems Blade Centre Attribute Expert knowledge on Server Hardware of Branded Systems. Hardware building, racking, cabling, decommissioning.

In depth technical knowledge including hands-on on demo and POCs for Blades, Virtualization s/w Capacity planning & sizing & report generation, Server Management s/w POC & assessment. Strong knowledge and background in Backup and recovery mechanism for Operating Systems, ESX servers and Databases Skilled in basic Network (LAN/WAN) management Intermediate skills in storage products Storage Area Networks (SAN), Enterprise Storage Arrays. Knowledgeable of large scale Enterprise backup and NAS solutions Should have knowledge of Implementation of security components within IT Data centre, Extranets, DMZ zones. Implementation proficiency with security products, knowledge and experience in the area of Web Application Firewalls, Network Firewalls, IDS/IPS, VPN, Security Logs Monitoring tools [RSA Envision or Equivalent] Basic knowledge on Database deployment SQL and Oracle.

Backup and Recovery Network Storage

Security

Database Behavioural Skills Skill Interpersonal skills Problem solving

Attribute Strong interpersonal skills and a peoples person. Excellent phone skills at technical and professional levels Ability to identify issues and resolve them in a timely and effective manner through innovative ideas Strong focus on customer needs and creation of a culture that delivers results to meet and exceed service level agreements Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Excellent time management skills, ability to prioritize multiple tasks and handle a fast pace Strong leadership skills with the ability to make concrete and timely decisions in critical times Must have a strong ethical foundation and a high degree of professionalism. Works well independently and in team. Strong interpersonal skills and a peoples person. Excellent phone skills at technical and professional levels

Communication skills

Decision making Others

Interpersonal skills

Relationship Management

Relationship Management skill across all levels with the ability to build trust within the project team and between the project teams and stakeholders / customers

POSITION ID ITS03027

JOB TITLE Senior Manager IT System Release Management ELIGIBILITY

WILL REPORT TO Program Director IT Implementation

Required Qualification Essential: A Bachelors degree or higher in any discipline

Required Experience Essential: 8+ years broad IT experience, preferably in applications development and maintenance 4 years of Release Management experience Should have working experience of Release Management and Configuration Management tools Preferred: Insurance domain experience will be added plus Project management experience of delivering complex projects Hands on experience in build management and engineering Location MUMBAI Key Responsibility of the Role

Preferred: Masters degree in IT or Management ITIL, CMMi or other process certification Project Management certification PMP, Prince2 or equivalent

This is a key position as part of SBI General IT Program Management Office (PMO). The position is responsible for managing end to end releases for IT projects right from planning to actual deployment. The position will hold the accountability for timely and defect free deployment of all major and minor releases which will be executed by the System Integrator partner. The incumbent is expected to create release management standard and guidelines and provide effective governance to the whole process. In this role the incumbent is expected to take the ownership of release process ensuring planning, documents, accuracy of content, deployment readiness of the releases, associated communications and coordination with vendor as well as other stakeholders. It will be the accountability of the release manager that the version control is adhered to, retrofit activity is completed and that the systems are in a stable state after the release activity. Release manager must be capable of charting out fall-back plans due to unexpected issues of releases and thus ensuring business continuity uncompromised. Success of Release Management requires a professional approach to Relationship Management of all parties (System Integrator, OEMs and SBI General IT) and associated planning/handoff.

Sr.
1

Key Responsibilities
Influencing an optimized system release mechanism (e.g. generating positive business and performance outcomes) through appropriate planning and stakeholder management Forward booking of release activity/personnel Version Management and control of software Builds and Patches

2 3

4 5 6 7

Version Management from UAT to Production Environment Version Management and custodian of source code of customization Version Management of key IT Artifacts like User Manual, Training Manual, Sign offs etc Ensure that individual application track follow laid down IT process with respect to release management Project management of all above activity, and associated communications Relationship management of all key stakeholders Ensuring the environment is stable and ready to take the release Ensuring all personnel are aware of the release activity, and appropriate documentation of content etc is prepared Ensuring that failed releases are immediately followed by roll-back activity, and all issues/learning are documented Validate and establish the set up and configuration of SCM and RM applications to ensure process compliance Set up of Release Management (RM) and Software Configuration Management (SCM) for various applications and end to end processes Adopt and implement the best practices of SCM Vendor management and audit of current Release Management process Real time tracking of releases and raising alerts on non-compliance and deviations

8 9 10 11

12

13

14

15 16 17

Technical Skills Skill Information Technology Release Management Project Management Configuration Management Change Management Relationship Management Attribute Project and Release management, with extensive defect resolution exposure, problem solving, negotiation Thorough understanding of release planning and management in complex environment Sound knowledge of regular project management activities

Solid exposure to configuration management process and tools

Thorough understanding of change control and management

Excellent knack of relationship managing involving multiple stakeholders from diverse tracks

Applications development Behavioural Skills Skill

Full understanding of SDLC, testing and release functions, including defect resolution and prioritisation

Attribute Negotiation, planning, communication and control of release activities

Stakeholder management Interpersonal skills Communication skills

Negotiation Others

Strong interpersonal skills and a peoples person. Approachable, trusted, transparent, accountable Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Detailed focus Influencing stakeholders to ensure success and strive for continuous improvement Leadership team management, particularly matrix management

POSITION ID ITS03026

JOB TITLE Senior Manager Project Management ELIGIBILITY

WILL REPORT TO Program Director IT Implementation

Required Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent

Required Experience Essential: 8+ years of broad IT experience 4+ years of project management experience, including leading at least 2 large projects end to end Preferred: Program Management experience will be added plus Insurance domain experience will be added plus

Preferred: Leadership and Management training Any Project Management certification PMP, Prince2 or equivalent

Location CHENNAI Key Responsibility of the Role This is a key position as part of SBI General IT Program Management Office (PMO). The key responsibility of this position is to manage delivery from SBI General Insurances systems integration partner end to end. The incumbent in this position will be based out of Chennai and work closely with the Systems Integrator stakeholders and the rest of PMO and stakeholders of IT located at the head office of SBI General Insurance at Mumbai remotely. This position requires some amount of domestic travel as and when required to the HO in Mumbai. In this role the incumbent is expected to take the ownership of smooth delivery from Systems Integrator including planning and tracking of releases, understanding issues and providing a time effect resolution. A thorough understanding of Project Management practice is a must in this role including estimation, risk management, planning, tracking and monitoring to make sure that the milestones are adhered to. Success of this role lies in effective relationship management, hands on approach to project management by thorough understanding of SDLC process, technological know-how and effective communication.

Sr.
1 2 3 4 5

Key Responsibilities
Work closely with the Program Director (based in Mumbai) to ensure an effective Program Management framework is implemented. Stakeholder Management, particularly of SI and OEM Chennai stakeholders Relationship Management Communication Management Produce, execute, manage and control Project Plans and schedule project deliverables, goals, milestones.

6 7 8 9 10 11

Create strategies for risk mitigation and contingency planning and reviews Tracking the Program and reporting to Management, including preparation of weekly status reports Assessing the current status and appraising the management of next steps, using experience/expertise to influence change Quality assurance of the IT system releases for UAT, Training and Production rollout Technical assessment of the work being done by the SI and OEM Partners, including design and configuration reviews aiming to minimise customisation Oversee the work of different work streams as per the project plan.

Technical Skills Skill Project Management Attribute Strong Project Management experience with thorough understanding of project management practices including planning, tracking, risk management, configuration management and change management Prior technical hands on experience with Oracle suite of applications including Portal, ESB, database, application server etc. Prior hands on experience with Java, J2EE, JSF etc. Full understanding of SDLC processes for application development and maintenance life-cycle Prior experience in managing programs and projects for Insurance Industry Thorough understanding of managing teams, setting KPIs, reviewing ongoing delivery and completing performance evaluations Experience in managing a SI partner, including partnering with SI project managers, and managing against project reports/milestones Beneficial to have Insurance product knowledge, particularly non-life insurance

Information technology

Industry experience People Management Relationship Management Insurance product knowledge Behavioural Skills Skill Interpersonal skills Leadership Communication skills

Attribute Strong interpersonal skills and a peoples person. Maturity to manage teams, both internal to SBIG and influence staff and processes within SI and OEMs Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Completion of complex reports/communications, that are fact based Able to negotiate/influence changes, both within SBIG and with SI and OEM teams this includes at senior level Committed to delivery, against agreed plans

Negotiation Time and success focused

POSITION ID ITS03025

JOB TITLE Senior Manager Project Management ELIGIBILITY

WILL REPORT TO Program Director IT Implementation

Required Qualification Essential: A Bachelors degree or higher in IT, Management or equivalent Preferred: Leadership and Management training Any Project Management certification PMP, Prince2 or equivalent

Required Experience Essential: 8+ years of broad IT experience 4+ years of project management experience, including leading at least 2 large projects end to end Preferred: Program Management experience will be added plus Location MUMBAI Key Responsibility of the Role

This is a key position as part of SBI General IT PMO. The key responsibility of this position is to coordinate delivery management for SBI General on multiple tracks with the track leads. The incumbent in this role is expected to liaison with multiple stakeholders of SBIG vendors and service providers. Key responsibilities include project planning, tracking, monitoring, risk management, change management and ensure effective configuration management in place. The incumbent will be reporting to the Program Director based out of Mumbai, HO and should be open to travel to the systems integrator location on need basis. In this role the incumbent is expected to take the ownership of smooth delivery from Systems Integrator including planning and tracking of releases, understanding issues and providing a time effect resolution. A thorough understanding of Project Management practice is a must in this role including estimation, risk management, planning, tracking and monitoring to make sure that the milestones are adhered to. Success of this role lies in effective relationship management, people management skills, a sound experience in project management practice and thorough understanding of SDLC process. Technological know-how is a must for the incumbent to understand real issues on the ground, so that delivery schedule can be managed best against demand.

Sr.
1 2 3 4 5 6 7

Key Responsibilities
Work closely with the Program Director (based in Mumbai) to ensure an effective Program Management framework is implemented. Stakeholder Management, particularly of SI and OEM stakeholders, in Mumbai, Chennai and overseas Relationship Management Communication Management Produce, execute, manage and control Project Plans and schedule project deliverables, goals, milestones. Create strategies for risk mitigation and contingency planning and reviews Tracking the Program and reporting to Management, including preparation of weekly status reports

8 9 10

Assessing the current status and appraising the management of next steps, using experience/expertise to influence change Quality assurance of the IT system releases for UAT, Training and Production rollout Technical assessment of the work being done by the SI and OEM Partners, including design and configuration reviews aiming to minimise customisation, defect assessment and solutioning, testing UAT and SIT Oversee the work of different work streams as per the project plan.

11

Technical Skills Skill Project Management Attribute Strong Project Management experience with thorough understanding of project management practices including planning, tracking, risk management, configuration management and change management Thorough understanding of estimation models Prior technical hands on experience with Oracle suite of applications including Portal, ESB, database, application server etc. Prior hands on experience with Java, J2EE, JSF etc. Full understanding of SDLC processes for application development and maintenance life-cycle Prior experience in managing programs and projects for Insurance Industry At least 5 years managing teams, setting KPIs, reviewing on-going delivery and completing performance evaluations Experience in managing a SI partner, including partnering with SI project managers, and managing against project reports/milestones Beneficial to have Insurance product experience, particularly non-life insurance

Information technology

Industry experience People Management Relationship Management Insurance product knowledge Behavioural Skills Skill Interpersonal skills Leadership Communication skills

Attribute Strong interpersonal skills and a peoples person. Maturity to manage teams, both internal to SBIG and influence staff and processes within SI and OEMs Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Completion of complex reports/communications, that are fact based Able to negotiate/influence changes, both within SBIG and with SI and OEM teams this includes at senior level Committed to delivery, against agreed plans

Negotiation Time and success focused

POSITION ID ITS04015

JOB TITLE Senior Manager/ Manager/ Deputy Manager / Assistant Manager Business Solutions Group ELIGIBILITY

WILL REPORT TO Assistant Vice President Business Solutions Group / Senior Manager Business Solutions Group

Required Qualification Essential: Graduation in any discipline

Senior Manag er

Required Experience Essential: Required experience:

Preferred:

Manager

Deputy Manager

Assistant Manager

Certification in General Overall Insurance such as Licentiate / Experience (Yrs) 8 6 4 3 Associate / Fellow from a Relevant recognised and reputed Experience institution. (Yrs) 5 4 3 2 Degree or certified courses in business information systems Relevant experience in the insurance industry or in the or in business administration general insurance vertical of an IT organisation, in the area Post-graduation or master of Data-warehouse & Business Intelligence. degree in business In-depth knowledge of Reports (Regulatory & Nonadministration regulatory), MIS & Dashboards used in GI Industry with good experience in DWBI tools (OBIEE). Good knowledge of Engineering / IT Degree qualifications. functions in insurance like Sales & Marketing, Underwriting, Claims, Re-insurance, Accounting & Finance, Operations, A combination of the above Actuarial etc. and Personal Lines and/or Commercial Lines of qualifications will be an products. advantage Functional knowledge of Oracle BI Applications Experience in interacting closely with various business groups of the organisation and managing external service providers Preferred: Hands-on experience in Data ware-house & business intelligence systems Experience in Oracle Business Intelligence Enterprise Edition will be an advantage. Experience in SAS Master Data Management tool will be an advantage Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a detailed working knowledge SQL queries Knowledge and demonstrable experience in appropriate specialty areas including but not limited to: Analysis and design, Business Intelligence principals, data base analysis, SQL, application support management, financial applications and related data Location

MUMBAI Key Responsibility of the Role The key role of this position is to act as a liaison between the business users in the organization and the software development team to ensure that the assigned business requirements are designed, tested and implemented appropriately. The measure of success in this role is the business owner satisfaction. The role involves business analysis and requirements gathering, analyzing business needs, documenting gaps and developing functional requirements for solutions according to the project schedule. Maintain positive working relationships with internal customers, and promote teamwork in problem resolution. Participate in all stages of the project lifecycle including pre-production stages like Development & System Integration Testing, User Acceptance Testing and training, when appropriate as well as business as usual support for post-production.

Sr.
1

Key Responsibilities
Collect, document, and analyze business requirements, clearly stating project scope, current process and proposed solutions with appropriate recommendations for system changes. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Develop and implement business-testing strategies, by translating business requirements into test plans and analyze results as compared to business requirements. Coordinate and participates in the testing processes including user acceptance, integration testing and regression testing. Work closely with business partners and IT Managers focusing on producing quality deliverables and ensuring business requirements are implemented successfully in an efficient and effective manner. Serve as the bridge between business groups and individuals, and IT and ensure the communication channel is effectively managed. Constantly seek feedback from business on IT and its processes and provide the feedback to IT and ensure that the feedback is implemented to improve IT delivery. Provide project updates to business users.

2 3

4 5

6 7

8 9

Expert/lead technical role for the direction and development of complex, enterprise class business solutions 10 Drive the business intelligence and data warehouse design in concert with business and IT resources Technical Skills Skill Microsoft Office Tools Attribute Should be proficient in the use of tools such as MS Excel, Visio, & Project Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc.

Business Analysis Methodologies

Behavioural Skills

Skill Interpersonal skills

Attribute

Communication skills

Problem solving

Decision making

Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong leadership skills with ability to make concrete and timely decisions in critical times.

POSITION ID ITS04016

JOB TITLE Senior Manager/ Manager/ Deputy Manager / Assistant Manager Business Solutions Group

WILL REPORT TO Assistant Vice President Business Solutions Group / Senior Manager Business Solutions Group

ELIGIBILITY Required Qualification Essential: Graduation in any discipline

Overall Experience (Yrs)

Required Experience Essential: Required experience:

Senior Manager 8 Ma nag er 6 Deputy Manager 4 Assistant Manager 3

Preferred:

Certification in General Relevant Insurance such as Licentiate / 5 4 3 2 Experience (Yrs) Associate / Fellow from a Professional experience in the insurance industry or or in the recognised and reputed general insurance vertical of an IT organisation institution In-depth knowledge of any or multiple functions in insurance Degree or certified courses in like Sales & Marketing, Underwriting, Re-insurance, business information systems Accounting & Finance, Claims, Operations, Actuarial, MIS & or in business administration Reports with good experience in Personal Lines and/or Engineering / IT Degree Commercial Lines qualifications Solid experience in interacting closely with various business A combination of the above groups of the organisation and managing external service qualifications will be an providers advantage Hands-on experience in general insurance policy administration & operational processes such as policy delivery process & document management Designation is decided based on total and relevant experience of the candidate Preferred: Hands-on experience in any or multiple systems like Document Management System (Documentum) & Mobile Solutions Hands on experience in eBaoTech Core insurance solutions will be an advantage Location MUMBAI Key Responsibility of the Role

The key role of this position is to act as a liaison between the business users in the organization and the software development team to ensure that the assigned business requirements are designed, tested and implemented appropriately. The measure of success in this role is the business owner satisfaction. The role involves business analysis and requirements gathering, analyzing business needs, documenting gaps and developing functional requirements for solutions according to the project schedule. Maintain positive working relationships with internal customers, and promote teamwork in problem resolution. Participate in all stages of the project lifecycle including pre-production stages like Development & System Integration Testing, User Acceptance Testing and training, when appropriate

as well as business as usual support for post-production

Sr.
1

Key Responsibilities
Collect, document, and analyze business requirements, clearly stating project scope, current process and proposed solutions with appropriate recommendations for system changes. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Develop and implement business-testing strategies, by translating business requirements into test plans and analyze results as compared to business requirements. Coordinate and participates in the testing processes including user acceptance, integration testing and regression testing. Work closely with business partners and IT Managers focusing on producing quality deliverables and ensuring business requirements are implemented successfully in an efficient and effective manner. Serve as the bridge between business groups and individuals, and IT and ensure the communication channel is effectively managed. Constantly seek feedback from business on IT and its processes and provide the feedback to IT and ensure that the feedback is implemented to improve IT delivery. Provide project updates to business users.

2 3

4 5

6 7

Technical Skills Skill Microsoft Office Tools Business Analysis Methodologies Behavioural Skills Skill Interpersonal skills Attribute

Attribute Should be proficient in the use of tools such as MS Excel, Visio, & Project Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc.

Communication skills

Problem solving

Decision making

Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully Ability to identify issues and resolve them in a timely and effectively through innovative ideas Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems Strong leadership skills with ability to make concrete and timely decisions in critical times

POSITION ID ITS04017

JOB TITLE Senior Manager/ Manager/ Deputy Manager / Assistant Manager Business Solutions Group ELIGIBILITY

WILL REPORT TO AVP- Business Solutions Group /Senior Manager Business Solutions Group

Required Qualification Essential: Graduation in any discipline

Overall Experience (Yrs) Relevant Experience (Yrs)

Required Experience Essential: Required experience:

Senior Manager Manager Deputy Manager Assistant Manager

Preferred:

8 6 4 3 Certified Chartered Accountants will have an advantage Knowledge of international accounting 5 4 3 2 standards Professional experience in the Finance Department Certification in General Insurance such of a general insurance company or Finance and as Licentiate / Associate / Fellow from a Insurance vertical of an IT organisation in Business recognised and reputed institution. Analyst role Degree or certified courses in business Experience in interacting closely with various information systems or in business business groups of the organisation and managing administration external service providers Post graduate degree or diploma in Experience in implementation of and/or working on business administration accounting and Financial software packages in Engineering / IT Degree qualifications. General Insurance industry A combination of the above qualifications will be an advantage Preferred: Hands-on experience in insurance accounting & Finance functions of GI company and/or Investment management function Hands on experience in Oracle Financials & MFunds products will be an advantage

Location MUMBAI Key Responsibility of the Role The key role of this position is to act as a liaison between the business users in the organization and the software development team to ensure that the assigned business requirements are designed, tested and implemented appropriately. The measure of success in this role is the business owner satisfaction. The role involves business analysis and requirements gathering, analyzing business needs, documenting gaps and developing functional requirements for solutions according to the project schedule. Maintain positive working relationships with internal customers, and promote teamwork in problem resolution. Participate in all stages of the project lifecycle including pre-production stages like Development & System Integration Testing, User Acceptance Testing and training, when appropriate as well as business as usual support for post-production.

Sr.

Key Responsibilities

Collect, document, and analyze business requirements, clearly stating project scope, current process and proposed solutions with appropriate recommendations for system changes. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Develop and implement business-testing strategies, by translating business requirements into test plans and analyze results as compared to business requirements. Coordinate and participates in the testing processes including user acceptance, integration testing and regression testing. Work closely with business partners and IT Managers focusing on producing quality deliverables and ensuring business requirements are implemented successfully in an efficient and effective manner. Serve as the bridge between business groups and individuals, and IT and ensure the communication channel is effectively managed. Constantly seek feedback from business on IT and its processes and provide the feedback to IT and ensure that the feedback is implemented to improve IT delivery. Provide project updates to business users.

2 3

4 5

6 7

Technical Skills Skill Microsoft Office Tools Attribute Should be proficient in the use of tools such as MS Excel, Visio, & Project Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc.

Business Analysis Methodologies Behavioural Skills Skill Interpersonal skills

Attribute

Communication skills

Problem solving

Decision making

Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong leadership skills with ability to make concrete and timely decisions in critical times.

POSITION ID ITS04018

JOB TITLE Senior Manager/ Manager/ Deputy Manager / Assistant Manager Business Solutions Group ELIGIBILITY

WILL REPORT TO AVP- Business Solutions Group /Senior Manager Business Solutions Group

Required Qualification Essential: Graduation in any discipline.

Required Experience Essential: Required experience:

Senior Manag er Overall Experience (Yrs) Relevant Experience (Yrs) Deputy Manager Assistant Manager

Preferred: Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. Degree or certified courses in business information systems or in business administration Post graduate degree or diploma in business administration Engineering / IT Degree qualifications A combination of the above qualifications will be an advantage

Manager

Relevant experience in the insurance industry or in the general insurance vertical of an IT organisation. In-depth knowledge of any or multiple functions in insurance like Sales & Marketing, Underwriting, Claims, Reinsurance, Accounting & Finance, Operations, Actuarial, MIS & Reports with good experience in Personal Lines and/or Commercial Lines of products. Experience in interacting closely with various business groups of the organisation and managing external service providers. Preferred: Hands-on experience in any or multiple systems like Core Insurance Systems, Workflow systems (BPEL), Rules Engines, Rating Engines, CRM (Seibel CRM), Document Management Systems (Documentum), Financials Systems (Oracle Financial), Investment Management (Mfunds), Data warehouse & business intelligence (OBIEE), Enterprise Data Management (EDM), Master Data Management (SAS-q MDM) & Mobile Solutions. Hands on experience in eBaoTech Core insurance solutions will be an added advantage Location MUMBAI Key Responsibility of the Role

The key role of this position is to act as a liaison between the business users in the organization and the software development team to ensure that the assigned business requirements are designed, tested and implemented appropriately. The measure of success in this role is the business owner satisfaction. The role involves business analysis and requirements gathering, analyzing business needs, documenting gaps and developing functional requirements for solutions according to the project schedule. Maintain positive working relationships with internal customers, and promote teamwork in problem resolution. Participate in all stages of the project lifecycle including pre-production stages like Development & System Integration Testing, User Acceptance Testing and training, when appropriate

as well as business as usual support for post-production.

Sr.
1

Key Responsibilities
Collect, document, and analyze business requirements, clearly stating project scope, current process and proposed solutions with appropriate recommendations for system changes. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Develop and implement business-testing strategies, by translating business requirements into test plans and analyze results as compared to business requirements. Coordinate and participates in the testing processes including user acceptance, integration testing and regression testing. Work closely with business partners and IT Managers focusing on producing quality deliverables and ensuring business requirements are implemented successfully in an efficient and effective manner. Serve as the bridge between business groups and individuals, and IT and ensure the communication channel is effectively managed. Constantly seek feedback from business on IT and its processes and provide the feedback to IT and ensure that the feedback is implemented to improve IT delivery. Provide project updates to business users.

2 3

4 5

6 7

Technical Skills Skill Microsoft Office Tools Business Analysis Methodologies Behavioural Skills Skill Interpersonal skills Attribute

Attribute Should be proficient in the use of tools such as MS Excel, Visio, & Project Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc.

Communication skills

Problem solving

Decision making

Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong leadership skills with the ability to make concrete and timely decisions in critical times.

POSITION ID ITS04019

JOB TITLE Senior Manager/ Manager/ Deputy Manager / Assistant Manager Business Solutions Group ELIGIBILITY

WILL REPORT TO Senior Manager Business Solutions Group / AVP- Business Solutions Group

Required Qualification Essential: Graduation discipline in any

Overall Experience (Yrs) Relevant Experience (Yrs)

Required Experience Essential: Required experience:

Senior Manager 8 Manager 6 Deputy Manager 4 Assistant Manager 3

Preferred: Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. Degree or certified courses in business information systems or in business administration Post graduate degree or diploma in business administration Engineering / IT Degree qualifications A combination of the above qualifications will be an advantage

Relevant experience in the reinsurance functions in insurance industry or in the general insurance vertical of an IT organisation working as a BA for reinsurance. In-depth knowledge of Re-insurance function in General Insurance and good knowledge of other functions in insurance like Sales & Marketing, Underwriting, Claims, , Accounting & Finance, Operations, Actuarial, MIS & Reports with good experience in Personal Lines and/or Commercial Lines of products. Experience in interacting closely with various business groups of the organisation and managing external service providers.

Preferred: Hands-on experience in any or multiple systems like Core Insurance Systems, Reinsurance module / system, Workflow systems (BPEL), Rules Engines, Rating Engines, CRM (Seibel CRM), Document Management Systems (Documentum), Financials Systems (Oracle Financial), Investment Management (Mfunds), Data ware-house & business intelligence (OBIEE), Enterprise Data Management (EDM), Master Data Management (SAS-q MDM) & Mobile Solutions. Hands on experience in eBaoTech Core insurance solutions will be an added advantage Location MUMBAI Key Responsibility of the Role

The key role of this position is to act as a liaison between the business users in the organization and the software development team to ensure that the assigned business requirements are designed, tested and implemented appropriately. The measure of success in this role is the business owner satisfaction. The role involves business analysis and requirements gathering, analyzing business needs, documenting gaps and developing functional requirements for solutions according to the project schedule. Maintain positive working relationships with internal customers, and promote teamwork in problem resolution. Participate in all stages of the project lifecycle including pre-production stages like Development & System Integration Testing, User Acceptance Testing and training, when appropriate

as well as business as usual support for post-production.

Sr.
1

Key Responsibilities
Collect, document, and analyze business requirements, clearly stating project scope, current process and proposed solutions with appropriate recommendations for system changes. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Develop and implement business-testing strategies, by translating business requirements into test plans and analyze results as compared to business requirements. Coordinate and participates in the testing processes including user acceptance, integration testing and regression testing. Work closely with business partners and IT Managers focusing on producing quality deliverables and ensuring business requirements are implemented successfully in an efficient and effective manner. Serve as the bridge between business groups and individuals, and IT and ensure the communication channel is effectively managed. Constantly seek feedback from business on IT and its processes and provide the feedback to IT and ensure that the feedback is implemented to improve IT delivery. Provide project updates to business users.

2 3

4 5

6 7

Technical Skills Skill Microsoft Office Tools Business Analysis Methodologies Behavioural Skills Skill Interpersonal skills Attribute

Attribute Should be proficient in the use of tools such as MS Excel, Visio, & Project Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc.

Communication skills

Problem solving

Decision making

Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong leadership skills with ability to make concrete and timely decisions in critical times.

POSITION ID ITS03031

JOB TITLE Assistant Vice President Enterprise Architecture ELIGIBILITY

WILL REPORT TO Vice President-IT Planning, Strategy, Architecture & Governance

Required Qualification Essential: A bachelors degree or higher in IT or relevant discipline

Required Experience Essential: Minimum 10 years of IT experience Minimum 4 years of enterprise level Solution Architecture experience Architecture level and hands on experience in at least two in the following technology domains: o ESB, specifically Oracle ESB o Service-oriented architecture (SOA) and tools like Service Repository o Business Process Management and BPEL o Mobile solutions o Messaging using JMS or MQ At least 6 years of extensive hands on experience in Java, J2EE technologies Good exposure to Information Architecture Thorough understanding of database level challenges and issues specifically using Oracle database Thorough experience of using XML, XSD, SOAP etc. Preferred: Prior Insurance domain experience, specifically General Insurance Enterprise Architecture tool implementation experience Experience in using one of the Architecture tools like System Architect, Troux, Enterprise Architect, Mega etc. Exposure to Oracle suite of applications Sound understanding of enterprise level database Architecture Experience of using database modelling tools like ERWIN Architecture Governance experience Good exposure to software engineering methodologies Location MUMBAI Key Responsibility of the Role

Preferred: An additional MBA degree from a reputed institute Enterprise Architecture certification like TOGAF or equivalent Process related certifications like COBIT, ITIL, Six Sigma etc. Any certification in Insurance domain will be added plus

The key position of Assistant Vice President, Enterprise Architecture attracts the responsibility to strategize, architect, manage and govern enterprise level Architecture at SBI General Insurance. In this key role the incumbent is expected to have thorough grasp of Business and Information Architecture and relate it to Application and Technology landscape. The position is also responsible to bring in innovation in terms of point technology solutions and how can technology create opportunities for business. The position will be custodian of all the Architecture related artifacts and maintain standards, policies, principles and guidelines. This position will also be responsible to ensure that Enterprise Architecture is followed in practice and be the change agent to ensure Architecture compliance. Working in collaboration with Business Solution team the position will act as the single point of contact for any Architecture related topic

Sr.
1 2

Key Responsibilities
Custodian of the Enterprise Architecture of the organization Monitor industry trends, publications, electronic information and develop communications that interpret the impact of emerging technologies and events on the company's architectural direction Use analytics and data driven design when creating appropriate solutions for a given technology Review of Solution Architectures with respect to Enterprise Architecture compliance Custodian of Architecture Compliance and Governance Evaluation, selection and implementation of Enterprise Architecture tool Understand and comply with defined standards for regulated IT environment Understand industry standards around technologies

3 4 5 6 7 8 9

Responsible for maintaining the optimal Information Architecture that is mapped to the processes and applications landscape 10 Understand and comply with defined standards for regulated IT environment in terms of Information Technical Skills Skill Architecture Attribute Conversant with all the four dimensions of Enterprise Architecture Business, Information, Application and Technology Sound understanding of Architecture Governance at enterprise level Hands on experience in standard modelling tools and specialization in Enterprise Architecture tools Thorough understanding of Service Oriented Architecture concepts and management tools Thorough knowledge of BPM and BPEL and related tools Sound knowledge of any one of the middleware solutions for messaging and service broking Hands on experience in multiple Java, J2EE applications and

Governance Tools Service Oriented Architecture Business Process Management Integration Architecture Java, J2EE technologies

Insurance product knowledge Behavioural Skills Skill Team work Interpersonal skills

platforms Insurance product experience, particularly non-life insurance

Attribute Be able to work independently as well as in project team environments Excellent interpersonal skills demonstrated in previous roles and be able to create consensus among diverse stakeholders with conflicting interests Knack of thinking out of box in case facing problems Effective oral and written communication skills including ability to graphically communicate technical data concepts. Clarity and completeness of written and verbal communications Be able to take ownership and make decisions to move ahead on set target Peoples person and believer in non-intrusive approach

Problem solving Communication skills

Decision making Others

JOB TITLE WILL REPORT TO Assistant Vice President Product VP-Business Solutions Group / Configuration VP-Head of IT Applications ELIGIBILITY Required Qualification Required Experience Essential a) Graduation in any discipline. Preferred a) Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. b) Degree or certified courses in business information systems or in business administration c) Engineering / IT Degree qualifications. d) Basic skill sets of Oracle, PLSQL and Java e) A combination of the above qualifications will be an advantage Essential a) Minimum 10 years of relevant work experience b) 5 years Professional experience in the general insurance industry or in the general insurance vertical of an IT Company c) Practical experience in IT projects for system integration related to insurance. d) People Management Skills Preferred a) Working experience on general insurance, product configuration tools. b) Working experience on eBaoTech General System will be an advantage c) Preferred with basic working experience in Oracle, PLSQL and Java.

POSITION ID ITS03023

Location Mumbai Corporate Office Key Responsibility of the Role The strategic intent of this position is to enable the organization to roll-out products at a fast pace. The key role of this position is to design, develop and launch general insurance products along-with the product configuration team in collaboration with the Business Analysis team. The position will work as a product configuration specialist to manage the entire product life cycle of general insurance products with a very good understanding of general insurance products and an ability to implement products (including their structure, business logic and rules). The position will be required to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the IT departments. The position will play a critical role in the departments efforts to build in-house team with the core insurance product knowledge, by assuming the responsibility to lead and develop the product development & configuration team. This role will be measured by Quality, Speed of Delivery & User Satisfaction 1. Lead Product Configuration team and be responsible for career development and appraisals. 2. To build a good service relationship with Business Stakeholders & manage Business and IT

3. 4. 5. 6. 7. 8. 9. 10.

expectation. Formulate product development plan, test strategies, product specification documents, integration requirements & their review. Ensure design of insurance products as per product specification documents (Structure, User Interface layouts, Premium calculation logic and Business rules). Ensure quality delivery of configuration design documents. Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. Lead the Product Configuration team to resolve product related defects identified during product testing in close association with the testing team. Identify customization needs, resolve functional gaps & collaborate with Technology Partners. Work closely with Business Analysis Team to align the product as per the Business Processes Implement & Facilitate workshops and training courses.

Technical Skills
Skill Software knowledge in PLSQL & Java Business Analysis Methodologies Mathematical & Actuarial Functions Attribute Basic knowledge of Oracle, PLSQL & Java Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Understanding of Mathematical & Actuarial Functions used in premium calculations will be an advantage

Behavioural Skills
Skill Team Management Skills Interpersonal skills Attribute Strong team management skills are a must Good team player Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times.

Problem solving

Communication skills

Decision making

JOB TITLE WILL REPORT TO Senior Manager Product Configuration AVP- Product Configuration (No. of Vacancies : 3) ELIGIBILITY Required Qualification Required Experience Essential a) Graduation in any discipline. Preferred a) Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. b) Degree or certified courses in business information systems or in business administration c) Engineering / IT Degree qualifications. d) Basic skill sets of Oracle, PLSQL and Java e) A combination of the above qualifications will be an advantage Essential a) Minimum 7 years of relevant work experience b) Minimum 5 years Professional experience in the insurance industry or in the general insurance vertical of an IT Company c) Practical experience in IT projects for system integration related to insurance. d) People Management Skills Preferred a) Working experience on general insurance, product configuration tools. b) Working experience on eBaoTech General System will be an advantage c) Preferred with basic working experience in Oracle, PLSQL & Java.

POSITION ID ITS04006

Location Mumbai Corporate Office Key Responsibility of the Role The strategic intent of this position is to enable the organization to roll-out products at a fast pace. The key role of this position is to design, develop and launch general insurance products. The position will work as a product configuration specialist to manage the entire product life cycle of general insurance products with a very good understanding of general insurance products and an ability to implement products (including their structure, business logic and rules). The position will be required to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the IT departments. This role will be measured by Quality, Speed of Delivery & User Satisfaction. 1. To build a good service relationship with Business Stakeholders & manage Business and IT expectation. 2. Ensure quality delivery of configuration design documents. 3. Design of insurance products as per product specification documents (Structure, User Interface layouts, Premium calculation logic and Business rules). 4. Formulate product development plan, test strategies, product specification documents, integration requirements & their review. 5. Prepare and execute tests related to products configured 6. Resolve product related defects identified during product testing in close association with the testing team 7. Ensure that systems, processes and methodologies as specified are followed to ensure

effective monitoring, control and support of service delivery. 8. Identify customization needs, resolve functional gaps & collaborate with Technology Partners. 9. Work closely with Business Analysis Team to align the product as per the Business Processes

Technical Skills
Skill Software knowledge in PLSQL & Java Business Analysis Methodologies Mathematical & Actuarial Functions Attribute Basic knowledge of Oracle, PLSQL & Java will be an advantage Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Understanding of Mathematical & Actuarial Functions used in premium calculations will be an advantage

Behavioural Skills
Skill Interpersonal skills Attribute Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times.

Problem solving

Communication skills

Decision making

POSITION ID ITS04007

JOB TITLE Manager Product Configuration ELIGIBILITY

WILL REPORT TO AVP / Senior Manager - Product Configuration

Required Qualification Essential a) Graduation in any discipline. Preferred a) Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. b) Degree or certified courses in business information systems or in business administration c) Engineering / IT Degree qualifications. d) Basic skill sets of Oracle, PLSQL and Java e) A combination of the above qualifications will be an advantage Essential

Required Experience

a) Minimum 5 years relevant work experience b) 3 years Professional experience in the insurance industry or general insurance vertical of any IT company. c) Practical experience in IT projects for system integration related to insurance. d) People Management Skills Preferred a) Working experience on general insurance, product configuration tools. b) Working experience on eBaoTech General System will be an advantage c) Preferred with basic working experience in Oracle, PLSQL & Java.

Location Mumbai Corporate Office Key Responsibility of the Role The strategic intent of this position is to enable the organization to roll-out products at a fast pace. The key role of this position is to design, develop and launch general insurance products. The position will work as a product configuration specialist to manage the entire product life cycle of general insurance products with a very good understanding of general insurance products and an ability to implement products (including their structure, business logic and rules). The position will be required to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the IT departments. This role will be measure by Quality, Speed of Delivery & User Satisfaction. 1. To build a good service relationship with Business Stakeholders & manage Business and IT expectation. 2. Ensure quality delivery of configuration design documents. 3. Design of insurance products as per product specification documents (Structure, User Interface layouts, Premium calculation logic and Business rules). 4. Formulate product development plan, test strategies, product specification documents, integration requirements & their review. 5. Prepare and execute tests related to products configured 6. Resolve product related defects identified during product testing in close association with the testing team 7. Ensure that systems, processes and methodologies as specified are followed to ensure

effective monitoring, control and support of service delivery. 8. Identify customization needs, resolve functional gaps & collaborate with Technology Partners. 9. Work closely with Business Analysis Team to align the product as per the Business Processes

Technical Skills
Skill Software knowledge in PLSQL & Java Business Analysis Methodologies Mathematical & Actuarial Functions Attribute Basic knowledge of Oracle, PLSQL & Java will be an advantage Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Understanding of Mathematical & Actuarial Functions used in premium calculations will be an advantage

Behavioural Skills
Skill Interpersonal skills Attribute Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times.

Problem solving

Communication skills

Decision making

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Operations
JOB TITLE WILL REPORT TO Branch Operations Head AVP Branch Operations (Grade: Assistant Manager) ELIGIBILITY Required Qualification Required Experience Essential Graduation/Post Graduation in any faculty from a recognised University/Institution. Strong knowledge of Essential Minimum 2.5 years of experience as various technology platforms and orientation Team Leader for Policy Issuance Claims Operations to modern word-processing and spreadsheet Process in an Insurance Company/BPO industry. tools. Preferred Insurance qualifications like Preferred Work experience in a General Insurance Licentiate/Associate from Insurance Institute industry. of India or any Diploma or Certification course from reputed University/Institution Proficiency in Word, XL, Power-point, Microsoft Access. Location (No. Of Vacancies) Baroda (1) Key Responsibility of the Role 1. Implement work processes; make use of Companys systems and software for issuance of policies, post policy endorsements and servicing for all lines of business from the location. 2. Provide live support to Customer Service Executives on Technical, Systems and IT issues to resolve their matters & timely escalate the same to relevant authorities to provide fast solutions. 3. Define KRAs, KPIs, targets, performance measures for Team and monitor productivity on a scheduled basis. 4. Identify training needs, design training courses, set training schedules, and conduct training sessions for the Operations team in branches. 5. Report to superiors on defined frequency in the manner laid down. 6. Ensure a zero defect policy issuance and post policy issuance activities. 7. Provide efficient Claims services, smooth coordination, follow-up and assistance to service providers. 8. Manage facilities and general administration of the office for smooth business environment and ensure legal and statutory obligations are met at all times. 9. Provide IT, Training, Logistics support to SBI Branches and other Intermediaries for business growth. 10. Support HO-HR in implementation of HR administration at the location. 11. Identify process deficiencies and hindrances, do root cause analysis, work solutions and discuss them with superiors. 12. Play a change manager while implementing new processes when called for. POSITION ID OPS03005

POSITION ID OPS04001

JOB TITLE Customer Service Executive/Executive Assistant ELIGIBILITY

WILL REPORT TO Deputy Manager [Retail Operations]

Required Qualification Required Experience Essential - Graduation in any discipline from a Essential Minimum six months of experience in recognised University/Institution working in a clerical/administrative role in a service Good typing skills and orientation to modern sector organisation word-processing and spreadsheet tools Preferred Insurance qualifications like Preferred Work experience in a General Licentiate/Associate from Insurance Institute Insurance or BPO company in Data Entry/Executive of India or any Diploma or Certification cadre in Policy Issuance or Claims Processes course from reputed University/Institution Proficiency in Word, XL, Power-point, Microsoft Access and work experience on different GI software platforms Location (No. of Vacancies) Mumbai Corporate Office (1) Key Responsibility of the Role 1. Timely & Accurate Issuance of insurance Policies/Endorsements of all products using Company prescribed software solutions and in the process laid out on time and ensuring quality of documents. 2. Quality check, monitor pendency and defects on daily basis. Ensuring error free processing of documents at all levels. 3. Scan images, generate receipts & banking, give acknowledgements and issue other documents on formats and templates prescribed by the Company. 4. Maintain databases, records, file papers, retrieve as required. 5. Interact with Customers, Relationship Managers, Agents and such other related parties and support them on sales and service requirements. 6. Maintain records of all activities, jobs, services rendered. 7. Support the reporting authorities in maintaining of office premises, vendor / supplier management and work-environment.

JOB TITLE WILL REPORT TO Customer Service Executive Branch Operations Head ELIGIBILITY Required Qualification Required Experience Essential: Graduation in any discipline from a recognised University/Institution. Good typing skills and orientation to modern word-processing and spreadsheet tools Essential: Minimum six months of experience in working in a clerical/administrative role in Preferred: Insurance qualifications like a service sector organisation Licentiate/Associate from Insurance Institute of India or any Diploma or Certification course from Preferred: Work experience in a General reputed University/Institution Insurance in Data Entry/Executive profile in Policy Issuance or Claims Processes Proficiency in Word, XL, Power-point, Microsoft Access and work experience on different General Insurance software platforms Location Mumbai, New Delhi, Kolkata, Chennai, Hyderabad, Ahmedabad, Bangalore, Jaipur, Bhubaneswar,
Goa, Guwahati, Lucknow, Nagpur, Patna, Pune and Trivandrum (1 vacancy at each location)

POSITION ID OPS04003

1.

2. 3. 4. 5. 6. 7.

Key Responsibility of the Role Timely & Accurate Issuance of insurance Policies/Endorsements of SBI Generals products using Company prescribed software solutions and in the process laid out on time and ensuring quality of documents. Quality check, monitor pendency and defects on daily basis. Ensuring error free processing of documents at all levels Scan images, generate receipts & banking, give acknowledgements and issue other documents on formats and templates prescribed by the Company. Maintain databases, records, file papers, retrieve as required. Interact with Customers, Relationship Managers, Agents and such other related parties, if required, and support them on sales and service requirements. Maintain records of all activities, jobs, services rendered. Support the reporting authorities in maintaining of office premises, vendor / supplier management and work-environment.

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Underwriting & Reinsurance

POSITION ID UTG04002 JOB TITLE Branch Underwriting Manager (Branches) ELIGIBILITY WILL REPORT TO Branch Underwriting Manager Head Office

Required Qualification

Required Experience

Graduate / Post Graduate preferably in Business 5 to 10 years of General Insurance Experience in a similar role in Administration. AIII / FIII will the immediate past. Experience in multi product underwriting and in managing a team of underwriters. be preferred Location (No. of Vacancies) Chandigarh(1), Jaipur(1) Key Responsibility of the Role Leads, directs and manages the Underwriting team of the respective branch, assist Distribution and Technical Underwriting for achieving their business targets, meet the requirements of the SBIGICs underwriting philosophy & Guidelines and responsible for achievement of profitability of business. Responsible for the underwriting profitability of the branch.

POSITION ID UTG 06001

JOB TITLE Executive/Sr. Executive Underwriting (Branch) ELIGIBILITY

WILL REPORT TO Deputy Manager/Assistant Manager- Underwriting(Branch)

Required Qualification Graduate, LIII/AIII/FIII would be preferred

Required Experience 2-3 years of Underwriting experience in General Insurance Industry at Branch / Regional level Location (No. Of Vacancies) Lucknow(1),Pune(1) Key Responsibility of the Role

Responsible for scrutiny of proposals from Retail & Commercial / SME line of business, preparation of quote and related activities, maintaining underwriting MIS for the branch. Adhere to all underwriting philosophies, policies and guidelines to support a disciplined underwriting environment.

POSITION ID UTG 05005

Required Qualification Should be an Engineering Graduate preferably in Mechanical, Electrical & Chemical Engineering discipline. AIII / FIII will be preferred

JOB TITLE WILL REPORT TO Assistant Manager/ Deputy Deputy Manager/Manager Manager Risk Management Risk Management & Survey & Survey (Branches ) (Branches ) ELIGIBILITY Required Experience 1-2 years of working Experience with at least 1 year in a similar role in Zonal /Regional offices/Branch offices. Should have complete knowledge of risk survey processes and risk assessment & management. Working experience in an Industry will be preferred

Location Pune, Nagpur, Vizag, Coimbatore , Bhubaneshwar, Baroda, Lucknow Key Responsibility of the Role Manages the risk management portfolio at Branches. Undertake and provide accurate risk surveys for all classes of business, within agreed service standards and timing. To enable underwriting team to assess business acceptability in accepting or declining risks, assessing and managing accumulation, pricing risks, classification of risks. Assist Distribution network and underwriting team for effective risk assessment and evaluation of risk. Conduct post claim reviews and produce reports of the risks.

POSITION ID UTG 04012

JOB TITLE Assistant Manager/ Deputy Manager Risk Management & Survey

WILL REPORT TO Sr. Underwriting Manager Risk Management & Survey

ELIGIBILITY Required Qualification Required Experience Should be an Engineering Graduate preferably in 1-2 years of working Experience with at least 1 year in a similar role in Mechanical, Electrical & Zonal /Regional offices/Branch offices. Should have complete Chemical Engineering knowledge of risk survey processes and risk assessment & management. discipline. AIII / FIII will Working experience in an Industry will be preferred be preferred Location Mumbai Corporate Office, Chandigarh Key Responsibility of the Role Assists in Managing the risk management portfolio at corporate office. Undertake and provide accurate risk surveys for all classes of business, within agreed service standards and timing. To enable underwriting team to assess business acceptability in accepting or declining risks, assessing and managing accumulation, pricing risks, classification of risks. Assist Distribution network and underwriting team for effective risk assessment and evaluation of risk. Conduct post claim reviews and produce reports of the risks.

POSITION ID UTG 03005

JOB TITLE

WILL REPORT TO

Required Qualification Graduate / Post Graduate preferably in Business Administration. AIII / FIII will be preferred

Underwriting Manager/ Dy. National Manager Product Underwriting Manager/Asst. Development Underwriting Manager Training ELIGIBILITY Required Experience 2 to 4 years of General Insurance Experience preferably in training content development, Insurance Product research for Retail or commercial Products. Location(No. of Vacancies) Mumbai (1) Key Responsibility of the Role

Responsible for coordinating the design and development of Underwriting related training material and courses for facilitator lead, on-line delivery, and blended solutions

POSITION ID UTG 05004

JOB TITLE Executive/Sr. Executive Underwriting (Branch) ELIGIBILITY

WILL REPORT TO Branch Underwriting Manager of the respective branch

Required Qualification Graduate, LIII/AIII/FIII would be preferred

Required Experience 2-3 years of Underwriting experience in General Insurance Industry at Branch / Regional level Location (No. Of Vacancies) Kolkata(1) Key Responsibility of the Role

Responsible for scrutiny of proposals from Retail & Commercial / SME line of business, preparation of quote and related activities, maintaining underwriting MIS for the branch. Adhere to all underwriting philosophies, policies and guidelines to support a disciplined underwriting environment.

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Sales & Marketing

Job Title Reporting to Branch Sales Head SVP (Sales & Marketing) or a DIS02007 (in the grade of Senior Manager ) person nominated by him Eligibility Required Qualifications Required Experience Graduation in any stream Minimum of 6 years experience in marketing with at least 4 years in General Insurance industry Desired Qualification Post Graduate/MBA with specialization in Marketing or Finance/AIII/FIII Desired Experience Minimum of 10 years experience in marketing & sales with at least 6 years in General Insurance industry Locations Baroda, Dehradun,Ranchi, Cochin Key Responsibility of the role Analysing general insurance business potential, planning and executing strategies to drive distribution through banc assurance and agency channel, broker and direct channels for various segments(corporate, SME, retail) and products. Building general insurance business through SBI branch network, SBI Credit Processing Centres and SBI subsidiary and associate companies Driving branch team towards budgeted GWP achievement and ensuring budgeted GWP is achieved in all segments and all products Preparing & monitoring periodic sales targets & driving sales initiatives to achieve business goals Planning & organizing product promotion activities in co-ordination with marketing also finalizing new strategies for product launch Identifying, enrolling and motivating potential SPs/Agents to generate general insurance business Playing active role in recruitment of suitable candidates and recommending potential candidates for final round of interview Identifying and pursuing new business opportunities within the designated branch region Organizing regular training programs for Channel Partners and sales team using effective sales presentation techniques Analyzing claim ratios for different products in various channels and ensuring increased focus on products with higher profitability and thereby increasing profitability of the location/unit Ensure required rate adequacy is maintained across various segments in designated branch. Ensure employees at branch understand and institute levels of customer-service and quality-of-service consistent with stated goals Competencies Sound insurance knowledge in all classes of business Market intelligence, Knowledge of potential and influential clients Strong networking skill Analytical skill Strategic perspective

Brand & Marketing

POSITION ID
DIS03042

JOB TITLE
Senior Executive/Assistant Manager -Commercial

WILL REPORT TO
AVP Brand & Marketing

Required Qualification
Graduate in commerce or art. Additional qualification in print production, if any, is desired but not essential.

ELIGIBILITY Required Experience

4 to 6 years experience with atleast 2 years in Commercial negotiation with any leading marketing centric organisation. Should have handled a large volume of print production.

Location Mumbai Key Responsibilities of the Role

Responsible for identifying and short listing vendors and empanel them across various categories. Responsible for making cost effective, quality procurement and smooth vendor partnerships. Should be strong on integrity and be able to set-up transparent commercial transactions with the vendors. Support the Brand & Marketing Team in timely execution of the collateral development and delivery by establishing a robust collateral management system Provide constant supply of innovative merchandise options that Sales & Marketing team is able to leverage. Ensure timely processing and payment of bills

Competencies required: High degree of knowledge in the print and production process and should be able to really negotiate hard on rates with printers and production houses. High quality orientation in terms of procurement and vendor selection for execution good negotiation skills and people management skills Has excellent computer skills Has Decision making abilities

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