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TQM

Total quality management

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Kanchan Ojha
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0% found this document useful (0 votes)
53 views33 pages

TQM

Total quality management

Uploaded by

Kanchan Ojha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF or read online on Scribd
a eS Short Q.8 : 1) what uw _brainstomini 0 whot-dre the procesfor brain —— Strocoing.? Briel digagea 2 ote d alt ce jac) ? Brain stoumin glo. proves used. to SHmulote and sncocurege e group ol people 4 eroke—idead related to one of fore. = pres in problem Solving. he tem brainstoxming? is akten —— Used _yery loose tp mead ANY type of groop _disausion; bu_ehy ecive brainstorming feqtuyesa_vonscious etfest to ensure Hod He — Hho. ug ths —o. 0 He rg —in_the group _axe- Wed ak tools bp shimuldte she _ereakivity of each partial — — PHOCerk of [Link] yoni ha ————— iJ Define and agree the obje cHvel! aii ad ay \ Brainstorm Meas and seid tons having agreed atime Wiots \ itl) Categoxise | tonden Se | Combine} refine 4 jv) Assess] onowse effeers presultes Ly _v. 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Aci eve Phe etl ved raku Lge i a €) dewtlp ton crete plan. cutiining the. cheps nesder.7o j 4 tne Selecte d_ fdeos+ Ahi responsi [Link] es, eyabligh dimelines 4 Aefine seat fee takes leo en sexes a@ ear vm inn 4 ‘cabo og Bit ek ly Spagealdncee ood Al, Plicah tint ISU ON Hho importance 2X2 5 App npU0n contro hes id ae indus a Qn teonns QUO cond so) ase Ena aa Paty gts “ete of to_monitoy, contso| 4 Imp 100 phe — Ths Jig dy Promuels A pmeewen in various « industviats 1 QVOl ves tho ; “Ponte nd ing icatron Sf cdg eas ma erhndi and inte cpred data, wi it on : Pk a ran, Re maxing it an Intgral 2 “charts oind diguid a -Glus cocci a pro COnde behavior theta pagtcabens meh | POO toe : e iy de | Hee Stabi li by 4_performanse fro precdyy © 9a manny tee te ident fy wharhan a pacers “elfen S tatishcal Lonbyol. 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Pes ae : ut sia i D? Basic neects fer Sustaining humern lige. Lance Phee __besic needs a ye otis (red._thery no cope ee eee a will be motivazed ony by“ nexk hi ee at 1) 2 fhe are. free anal toconger fone A ley an Obs _fPods shel fer 2 —- Ao feople aways WOP+ fo Live ino Ada deci Qa aa _acrepteol_ ype Leng MET ere Typ of 8 dkny be Sovgu'zat'd ab . Es J) Pops sents _hy'omer gia Tre needs fy —[Link] WOMEN" & Salus, freed on He toned, ~ power a im} a) ainpteadabe = nitlon, rexpeck pron Ore — ae be Teed dell to Bn Mle dy, fp plyemeons':- peopre WhDd have “al epee Lae he CLLi: 20.0 Loy feet piled 2h teali2ey Lau wir fotenhian «ft ee etned with achieve i ——_wpat_a pes dn. consdends to pe Mr — ‘elo oar we : rata te ee Qiek Pet Ue ee es nad fads uni th He Tantomnet. 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DNe tem. a Lie + P20 ceysox note — yas Set Q poli ng P une eq udted gor planning eae in. i an i2atton i) wn oa 4O1 iL Pa eck _Uuntomer , rari ae semende gant emery nae he Standora) ap 7 ree a bo meer the So ee the Patty (etgtattm nde proulde—— A WO formar On rhode OG Onirarrans meek — ee Spattements t too gos, vea_p million organic MA —Ud0tl dw ide aye —ING-& Pendant ly ceati fiedy;—— RAKING 180 8001 one § the ee deol —Man A—Hhe— world hagemend trols Sogool requires o “procer ae cige aoe fel —fL_principte at tre heart ob many 4 MeN mS is Plan Dela aheck eect rat pal tb n0 ext eptar' on, ayo cahs — Rati aig pao 9O0L oe ~Qenerre— 10 for Gum gains 3 —_— Mn. pat nN ap Loy a DUS 2D) On proce Oppre aenes witr epuw Tan "Risk. [Link] — Heinuct’ rg —4_ganer ae. Bppostunites — U8 voutpy leaderafrp sRetabo ndehnp 2 (Ha_pin_managanent sition i akon dard + “ “Fae z a 5) unhy--mploye eye ation nT ‘a ponizon on is. importa yt) Brig lsu 9 the method of ecogni bo.A-in Ofan? aapign-Ho-Moivale the. employees, — - =) fanploigee Tetogni tio. iS integral. to hosening .o positive tunrk ee eae “brqanizabonab—guce es eS jot ng Ng pot Only boost Qud- pp-reuadt employe Jo! wont riputio per alieen Rope v gs bears) hance OVETOUR eng, gemens—ond jod Satishacton._Recog-Mi zed LM Pin yees are o i to Stas wi rp onizah ony ledud n mot OLS Hh_Hhe Ot a ieivatt rade wes Hat “cbneaite . ol a2 Chin, _woik environment. —[Link] en eos 5a nsistent high a performance, aulg ns_inaividual efforts” att Of9 CN 2ahiony —_ Goads_and_tont riputes fo a ctitkue— Th COntou pus —coproveinen recogni on i» 0 key driver 4.0 Mhhiv 7 produchut hy -tetentt ‘On _Ond,.[Link].o-Scepulmbi on. Tueeernos Of eMproyes recognihon that oxgankeatrgns an __iimptement ice and encdurage Cheri ane eee. _* verbal poise & apprecithio pra. fob wee cone. —_tmp th] 8 Ua rder UG yobbys F _CONEr advancement ppportinit'er_d_ promohiong. “_Wwene» programs & heatth= elated per ec. __ _v peer rewogniton programs & gh out —Outs -Aley fb (@” Work arrangeme ale guuch Os rem OF options , i 7 : 7 i Trae Web aH on revents or parties for Successor __7 Ost ve. cK AtCKNow ledgey en : _ Fe eas. fe ‘ Ie} Ei to pertormna- f what a. woskes paxtiipa Hon. 10. pnanagement wo Aer, |i are the _objecnivas wh.) Bet sty cise. lemme pation in management repers- to bre > fener ind 1A _dec'ston making Preceses Lie ecks_ dor. an (zation al rmanagesend. } — porge PPtaath reLog nizes thar emplayect as stake- AO Organ t2an'o ‘tei buse yowucubye SOW) gear A--tan—toh je pouch, ih pace Fe perenne oe thet can posiaey: ‘ agement (dee. TR en [Link] agli ant tpectanksc ork Oo —Objechve ds EEBONERE ;—tGumg_to_boost morasle by on valuing Mmpioyecs )—th_deasron_maluing proces, ne aha, —> Builds tye _yojarie Ship pet" workers &- a anagemens £_ help sto prevent conf még ie | # contri buses _deas for _procey _i'm pro vena Sats Z Leads to Inintose-productuleys Homi A eae e. here _arrplayeed + = Cece. O WOperan'ye Unter andl nat dpeccan tn achfee orn mor L pi nthe qe nus ae on ingormed & effecive chara & ' aganizanay, leet. WwMmvib utes do cam i WOaesA_| i Sneoutet ve ds frp ing -wOrk Envi ron mood enhancing Pra quanihy Q erpioyees Pore fe nt ii brand 2. Onfidance among 7 ; 3) Briepy describe the Pen: wih soferente. ‘Pon £S0900l, 5 150-9001 requires A"process Dipgpoach' a. fundamental “prin ——uple U- the heart Of many Systern. OG Plan = Bo- chee Acy' fet 0h. gook. dL ti expt fon. “ppun BW _Know nas Aomin de_iDhuich was 09 Hn. —oup-impra wee frome ode that provid @ Sty Fens yo ad JON \ Implements montor 4 apa ath ple implenant, aenibe 4 (apina tintin — pan Elsablish ot bjeckives £ prot conse, requiced to id etives Tawus On hoe As tn mer segul veMme nts p . __Opantakion’s. Police er, a _ —iij_ Do (implement tan ocesses and pul the — plan idm actip na, MAO inthude dom: [Link] —pre-ceakiie __and records +p ensuye ere echive implementanm, ji) theo (monitor 4 -2ialuake tne implemented prot exse} : inst jy Objectives ahd colewaunt : Yejuivements fo Re eae measurement « “w) Bd ( fake. covredive and pevent achion (00 the nsulds SE ee gh the . they Mapes i PS Ae “The Pog je 1 dy namic _£ iterati oye face P e ts Womp |eted they ole peaih “with Me'plan’ phase a 6 1s) wpatore. the {pcos | agyecting stack of quatit | lg a axe_the funcion$ agi in Qo? — AYscanter diagram alse LOM, a8 graph. Ao giaphica cay represent” 3 en tig pe Wa 4901 fOr a and visu P _—— Ee ee peruree pate yariapless————~ nechon sable — 2 A pid “vast wiSUAtly displ oy relanonshiP a pate +100 —alNpws for eos igentifica tt % Pre Outliers in_ dase. Aplait — relation bet” tos van! } ~@plote potential cause and effet hisses ber? vostouis ~ausist in_validati ny 5 doto_by- Se consistenty and actwsoyy——— cae Histogram is ag -gLap phical “repronen tom 0.9. _aisbibu— L doko. thok provide a. vitsucd sca ET ibus wn oe woth ta—_—_ provid a a vi sual — | | ~ 19) Senibe. been opous chance Lauignabie come 4 vasjation..In. profess controb gj =) the variahons. in quali hy pbserved among-tbe different ban peorings m be due to. is {) Unance Gaus? toutes ty WAPAIBDAD 6 Cone, {) Chane e. cause ff ay Tone inputs -1f He vawokKon ocwss dis fo so me_inherent pat. ain of variarton and no causes tan be assignedfolt [Link]. human. control, it % caled thance/ 1an- dom. Colm of Vartaron. Chance. voriation os tolerable ond..doesnot materially afkect the quolity of a produc Sh_su ch__O situa on eee 5 gaid to be under Suh! Stito _tontrol. Some typical Chance carrer 4 VOrvaron. A4@ Slight vartaban pt oachi nes; lak of human pregertions in reading insttumenss 4 setting Consiols, Voltage, .SULch OH’ [Link] de vor iahans—} emp tahiti TY Aeiebanpectalupe vivaecggant Mes. ble dptharihe ge Variotion. due bs asspnoble isses can be debected J etiminated and Paty uth lay pial, kp eduve a wro 2 bord ij of roadie Ud like sy qh, The variad on ou e Cas %. 1b us non.-:1an0l_o m_ nobureide | t Lope ratas, Va ou) mnatertod., faulty aputinonid topspak handling pe Machine. SRSA ISR SCNT SAG ORO Tae cen ee a OL B) TAMU - SUatg) Nob ie SAS an important — Ospect of business _ Math phe sltements 0 ‘ation | as O- busi Ness iS. Fhe process Of Shar- een people —_withro Khe workplace j—Communicahon is alia Ch pio. ~ALompan r i a sinabitt fy sewing as a vital condutt bis wes nent transparent — with staxeholders. tones, fo *btettive’ tommunication that buy sineses. E Omer gy ttm mis ment Hy_€+b 1cal practices, envi O= OED Ate peep PE ONd_soeial tmpatt, bolsrest ng: Hedy — not ‘ —[Link] {om municad ag Kang Geb shes deaunia nity -fpx_meeting_requiato Sd “Sustainability stand ards pod Olb.o Nips ca | Misk.s by Addressing issues proathvely. tnten —MHmmunit DO. [Link]. Align o heat a oH +h e_orpanizahtns, cou eabic 4 and fasten} a “vhure Of In aowation. Sdernaily., iF pogo a9 busineud in Hhe_marke os leadere in. at Mble__pAdeh'c ok, Spp-eating toa grow ta, “Onstimer bare Hat _ prioritizes environmental and soa Lrespons bili hy. Thid a » || dear _Lommiunicahon, businesses san fdvigate Phe ad |_ctomprexihes— of Supply —thar ng, -pOborare with stake: polders, aod build lasting Telos ons hips iit usher | thereby —ensuriny i aterm vy inept 2 eS ck On. T= evolving busines tondsdhoe, pte ——K—_—“_—s—X—X—KsKssaleEEEEEe a rol gtfid& he. Tle of DFT SC-O4- Se te one io -Nepase tt cynnep al the Department. of. Food iennsi0gy “and. ali tenis OPEC ee acedind! Mpiaged a sig nipica OF oles io ounseeta pad safeny 0% ond gust of -D Iinehiud Of LOE “andi “chan doit - yole t) Ei and enpprsing. produce ons distri bull 60 “ant apey ana ae wen ae aoe Liance- aw! “pictivihes in) conduc wain1__ingpetti ns ops_and: ‘manitor! 0 _inewuding- od _pro- throw Le ecb sats ti bub oo [Link] ts Land rebat}—— aC eunits , dis __ouslers , to idenh't pity fe 2 v) Partie ily by “tp ce peer ete wmstonc9> wee best prach'ces vi) Oper ating = abeuitorel Fo Samries pi verbs Co mnel ia ae 4 ORIN OM fod Standard « q » Pdr Is Stang dlarde the baat oh Al the 190. Serles Of icyageat 2 pp feb induat xy. Tush by the Sletemen! Dont ee 14g goht Cheek Ach) cy cla Serves Ob Hai ltornersfone ty, wit stb f standards. appicabie to He Liga includ “| emg here eee \pt -Foad. 20. her anogaet fo}-a's e being A notable exam pie, be a. pat prov iden TT net Mane framework for con nuous impira vem- da 4, on 9ing Sean) od ae Hye. peinerpitad. ds a ss, Tempe Standat ous tl - Obie Tn the ‘Plan’ io ON izations ebtabicsh nt ‘JOCK v.88 ANd process e ios ope the fupsalatl ay O % feO4. Sabehy management Ssystem rtd p The ‘Do! phone inuowWler impl tenting dhs POCO OD, ms the ‘theck’ phave empbasizeingain -on00 foreg to And measurements mitrorin W¥8Me nik for ao Ontinuour Abgersmeint. in. 28 pint in The ‘Ac! phase focubed on torrective each pcna fp, en Hve_actions, aligns withthe. standards’: empkd- en Sic On tontnua— improvement. cher Ths sige [Link] turth ec eanrante d bf he. to, Lemmon H.) ol. Shruchurve iN. 1S0..standayd . proms A ping _integr = coherence, PPCN'S vteroanve. nature , nS te es the riSk based approach & Ussher cen- = AG four of, 180 Stand tut day: ‘hod Qu. Wmpreh ep: £1 ive and. adaptable fprcnid iy 1 cea eabtes 10s “fhe_fo0d Indust och! eve eo sake kod Sate On prothices. =eE—~S —— )) Define -quati citde.? Describe ni $ the dements ang impos one’® Of Walt dizdle tis jit it ‘ Spne_op the B18} team based approaches to quality shonpeo. vement WAS -GuaLr sy. circles quautyretedia-smnau, voluntos-4 QrOUP.. bf: workers |_eno ploy eos apdiltneie supervisors from (the same axe quinho address he _ ee on problems which vomprrsesa teom- ob 12 ere from —fhe_ same work area] depicnonie nt — pee of AC, i ti 2) Team_tompos.i hos ii) Pr Problem —iden hb ficosion yy a Wa) Analy Shs ancl Sotut om fenerab oi Ee iv) Dorision_making : = vw Jnplementals 00 vil Manito éwaluaton Mt ie of vid ianon pa 5 Importance : Gt enhance employe & Ch} agement bi i in deu'ston mal pfaceial qeoblern 6a agate tha in) Ot inotnibut es te inueased productiviby by addressing bottle neck. ing down Hime £ stream}: Doky 3 iD Sinproved produtk of [Link]. quay yoiHahves con t i jw) O° (petri bute on zahio.p's abilt oe to_chang. 9g wndih' ons 2 Market Jennand. 1) | ac facil ; Powe paniza.h owe: eae 22) Descnib-e: 1S0 92000:2005-10 briegy _ ute ae 9200.6. 2005 1 an intemahonal Gkindard - {pt — Od_safery man ment Sudtems , tt Sets OU arin jequireniend.s ‘f an .01gdni2abon. to oxtetiplyd hy Mp lemend., Maintala d wnbpuduy ing preve—sms,—-- “fhe Standard was 1s publish ed ini200S,.andit provides hlameworr for_ensuring Fg Hyrougholub the. ena kar SUPPLY naj on Pho i vitiey 9 .— Feounives, U) sco of cecee iS 180.2200 6-Applies to an onganiza isn. inthe ppod che 10s to ¢ NLaticns in the food chee hrOm farmers £ p roduente | Soma deniengesthd Lit byt te pe Sitesi hey 1 ty Eifel —ekarjers, it Requiremenis _ pi : U 1 rl ps i ——Tncudis those lolated to interach' ve _ commenican mi | ——xystenn -manogem ent, £2 4 principles Pi HACCP. al Ai wage en Say aha ———Tnteg Oth the prio iples. HACCP, Whith A Sumtemae approach _to_idenkifyt, evaluoke & contol fo iy bs wp Perce wyde. | nul ia e : floss Poem qyjcle erapnaal ing Ehectmnportance fopHouuds impovement in FSM i 6) Intevoctive tommunicatiod af | __Strerses.the significance of communication within the pod Nin “tp ensure that relevans informarchy about FS d Shared etfechvery. me — Pe gy PRP : ' L bow aoa ¥ rhe. ablishment 2 sc dindeaabea! by PRPs whreh ate Kal cond’ Ladivehes tha ay are nereacny—ke oiniains Bygiente ehvironment ee pee chpL, ay frat pogune. at System ‘ Le ‘teen going g with. _Prowdls, SOue aul Managem ant at sphei1S.0..1S. ston dards +0 cliferte” integad on. c eytems ike [co 900L... — The lodest. version of standard 1S yonich int d ts egies or chan. Qes in Foo. sath . AV be diy tej cg tt BT aa 2d ) éxD loin “the womributt Deming inthe ~ histor y—OF ap Ae gud ack: twilltarn “fdware beming +0 an. pinencas statis! Bal par outhes, lech 101, mode a. stgni 1 the histor ans, ele 2 nm se ens lnkb ye sneak di Ui pemings i4_poin ha - Demin nuored 0 Seb cmanagementprineipies bo von Os Som ng. SIM poin ks. Tablet asctenaiiee eps menial per Td for—achlautag~ Ny eae improvemene n..rgan, £ZOT odie! Bs Wate fol pol cA a i Sh Profound —tnOwledge = aMredueld gett ith_om ‘Ubu te felipe Orn Gnd_inte dependence of, Key tacts Lat ; Qenizoiion ot cee fur toe thin seater : . PP [Link]. eon a. egtemn know Le EM Hheony of knoe Qe. 7 A 4 Puce Loopy a “Pi gatens Sktontinual inopnewement, a OD Od i2i ag. +thov-_or ganinohony | hould consta> _ 7 DEL gy Seeley. -to_em hance their. 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