--- Conversation on 06/02/2024 ---
Xfinity Assistant (09:36 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.
--- Conversation on 06/12/2024 ---
Xfinity Assistant (05:40 pm): Your automatic payment of $102.17 to Xfinity has
processed - thank you. Review bill details here:
https://customer.xfinity.com/billing/servicesTxtHelpOrStopMsg&DataRatesMayApply
--- Conversation on 06/21/2024 ---
ADRIAN (08:02 pm): Appointment
Xfinity Assistant (08:02 pm): I don't see any appointments scheduled on your
account. What are you looking to do?
ADRIAN (08:03 pm): Schedule a tech appointment
Xfinity Assistant (08:03 pm): I can help you schedule a tech appointment but first,
let's start with some troubleshooting which should resolve most issues. If
troubleshooting doesn't fix it, a technician may be required. If so, I'll help you
schedule a visit.
ADRIAN (08:03 pm): Not right now
Xfinity Assistant (08:03 pm): Sounds good. I'll be here if you need anything else.
ADRIAN (08:03 pm): schedule appointment
Xfinity Assistant (08:03 pm): I don't see any appointments scheduled on your
account. What are you looking to do?
ADRIAN (08:03 pm): Visit an Xfinity Store
Xfinity Assistant (08:03 pm): Ok, I can help you find more information on Xfinity
stores. What are you looking for help with?
ADRIAN (08:03 pm): Help with my account
Xfinity Assistant (08:03 pm): It looks like your Xfinity account is no longer
active. I can help you activate new service or get you to an agent.
ADRIAN (08:03 pm): Chat with an agent
Xfinity Assistant (08:03 pm): No problem. I'll put you in touch with a live agent
now.
Xfinity Assistant (09:52 pm): It looks like your Xfinity account is no longer
active. Do you want to chat with an agent for more help?
ADRIAN (09:53 pm): Chat with an agent
Xfinity Assistant (09:53 pm): Got it. I'll put you in touch with a live agent now.
Agent (09:53 pm): Hi Adrian, thank you for contacting Xfinity. My name is Rishab.
How may I help you today?
nullnullAgent (09:53 pm): Hello. how may I assist you today?
nullnullnullnullAgent (09:55 pm): Thank you for sharing the query, I apologize for
inconvenience cause to you, rest be assure I can help you to check and confirm on
your account.
Agent (09:56 pm): May I know the update house address?
nullAgent (09:57 pm): Thank you for the details.
Agent (09:57 pm): Please allow me a couple of minutes to review the account
information.
nullAgent (10:02 pm): Hi Adrian, welcome back. This is Sahil, please give me a few
moments to review the conversation so we can pick up right where you left off.
nullAgent (10:04 pm): You are welcome. :)
nullAgent (10:04 pm): Just for confirmation. May I know that you are referring to
this service address: "5593 W 96th Ave, Westminster, CO 80020"?
nullAgent (10:06 pm): If I understand correctly that you unable to move to new
house because that Xfinity does not provide service there and you want to continue
to on this service address: "5593 W 96th Ave, Westminster, CO 80020" Am I right?
nullnullnullnullnullAgent (10:09 pm): Sure, Please let me check that for you.
Agent (10:09 pm): Please allow me couple of minutes to access the account and
review the details.
nullAgent (10:11 pm): You're welcome.
Agent (10:12 pm): As I see the ETF is your cable Tv regarding
Agent (10:13 pm): Let me connect you with them
nullAgent (10:13 pm): Hi Adrian, welcome back. This is Goutham, please give me a
few moments to review the conversation so we can pick up right where you left off.
nullAgent (10:14 pm): Hi Adrian, welcome back. This is Mohammed, please give me a
few moments to review the conversation so we can pick up right where you left off.
nullnullnullAgent (10:16 pm): Thank you for sharing your concern. I will be happy
to assist you.
nullAgent (10:16 pm): Please help me with the service address?
nullnullAgent (10:18 pm): Thank you for the detailed information , let me check it
from my end , allow me few minutes.
nullAgent (10:19 pm): Sure thing!
nullnullAgent (10:19 pm): I am here to help you.
nullAgent (10:19 pm): you are most welcome
Agent (10:21 pm): Thanks for waiting.
Agent (10:21 pm): Upon checking you are account the service was disconnected on May
30, as it was an move on transfer request I would need to connect you with the
dedicated team as I have limited access. Please stay connected.
Agent (10:22 pm): Hi Adrian, welcome back. This is Bipin, please give me a few
moments to review the conversation so we can pick up right where you left off.
Agent (10:22 pm): Please do not minimize the chat or close the browser/chat window
in order to keep the session alive till we can resolve the query.
nullAgent (10:22 pm): Thank you
Agent (10:23 pm): I regret for the inconvenience caused, it seems that the last
agent mistakenly connected you in the sales/movers team. Unfortunately, We do not
have access to work on billing and refund matters as we work on New account setup
and moving services. Let me connect the dedicated team here who is specialized to
address these concerns. please stay connected
nullAgent (10:24 pm): Hi Adrian, welcome back. This is Shaifali, please give me a
few moments to review the conversation so we can pick up right where you left off.
nullAgent (10:24 pm): Sure, Please I am from the cable and internet billing team
nullnullnullAgent (10:26 pm): Thank you for sharing your concern with me Please do
not worry and let me check the account details for you and help you with the same.
nullAgent (10:27 pm): You're welcome.
Agent (10:27 pm): Please allow me couple of minutes to check the account details so
that I can assist you better.
nullAgent (10:27 pm): Thanks for your cooperation.
Agent (10:29 pm): Adrian, Thank you so much for waiting, I really appreciate that.
Agent (10:30 pm): I have checked the account details and I can see that there is
$90 early termination fee applied in the account.
Agent (10:30 pm): Do not worry you have reached the right person and I'll surely
help you to remove the ETF charges from the account
nullAgent (10:30 pm): Pleasure is all mine:)
Xfinity Assistant (10:31 pm): A $90.00 credit has been applied to your Xfinity
account. To view details, visit My Account at
https://customer.xfinity.com/#/billing Txt help or
stopMsg&DataRatesMayApply
nullAgent (10:31 pm): Yes, absolutely.
nullAgent (10:32 pm): I am working in the account for you, Please stay connected !!
nullAgent (10:32 pm): Thank you :)
Agent (10:32 pm): In the meantime may I know how's your day going so far ?
nullAgent (10:33 pm): I can understand that and I will surely make it much much
better for you :)
Agent (10:33 pm): Adrian, Thank you so much for waiting :)
Agent (10:34 pm): I have GOOD NEWS for you >>
Agent (10:34 pm): I have successfully removed the charges from the account for you
for the ETF and your account jhas received the credit of $90
nullAgent (10:35 pm): You are most welcome
Agent (10:35 pm): and now your account is credit balance of $93.47- and this amount
will be refund to you to the last payment mode made in the account
nullAgent (10:36 pm): However the refund will take few days to process as it will
take some time to update the same from your end.
nullAgent (10:36 pm): Thank you so much for your understanding :)
Agent (10:37 pm): I really appreciate thatr
Agent (10:37 pm): However could you help me with the service address to where you
have moved so that I can check the information ?
nullAgent (10:38 pm): Thank you so much for the details.
Agent (10:38 pm): Please allow me a minute to check that for you.
Agent (10:39 pm): I have checked and I can see that Services are not available at
this address.
Agent (10:39 pm): I am so sorry to lose you as our customer
nullnullnullAgent (10:41 pm): I really wish I could help you with this, However I
will escalate this with the higher team so that the services could be available at
this address.
Agent (10:41 pm): No please, The refund will process automatically please be
assured
nullAgent (10:41 pm): My pleasure :0
Agent (10:41 pm): :)
nullAgent (10:41 pm): I just want to make Sure I miss no Opportunity to help Our
valuable customer Like you Hopefully I have Fully address your Concern today
nullnullnullAgent (10:43 pm): Adrian, I would like to inform you that you can
download the Transcripts of the chat once the chat is closed
Agent (10:43 pm): One more thing before you leave, One little gesture would really
be appreciated I definitely would love to hear your thoughts on the experience I
was able to provide you today. If youâd like to share them you can click the
âEnd Agent Chatâ option at the bottom center of this chat session.
