2.
INDUSTRY PROFILE
2.1 COMPANY OVERVIEW
Access Healthcare is a leading provider of business process outsourcing (BPO),
application services, and robotic process automation (RPA) tools specifically designed for
hospitals, health systems, providers, payers, and related service providers. With a strong
commitment to enhancing the operational efficiency and effectiveness of healthcare
organizations, Access Healthcare leverages cutting-edge technology and emerging best
practices to deliver exceptional services and outcomes.
A committed, trusted partner focused on transforming healthcare outcomes
through technology and knowledge.
Over 150 healthcare institutions – hospitals and healthcare systems, physician and
independent non-acute care practices, RCM software vendors, and revenue cycle
aggregators – trust us with their revenue cycle. We reduce costs and accelerate cash flow
with more efficient billing, medical coding, payments, and collections processes. We apply
technology and best practices to elevate clinical, administrative, and financial processes so
our clients can focus on providing high-quality, timely patient care.
For health plans, we provide the full cycle of outsourced services, including member
enrolment and engagement, claims administration, provider enrolment and engagement,
OUR COMMUNITY SERVICE PROGRAM
We have a responsibility to protect and enrich the communities in which we live
work, together with our stakeholders - team members, our extended families, customers, and
supplier. It is a core part of our business, and we embed social responsibility into everything
we do. Through our corporate social responsibility initiative, we
• School Adoption: Supporting the education of underprivileged communities through
financial support of schools near our offices
• Hunger Elimination: Partnering with NTFB and Get Shift Done allowed us to feed
families throughout the pandemic
• Disaster Relief: Helping communities rebuilt after global calamities such as
• Swachh Bharat: Ensuring clean communities for our neighbours
• Blood Drives: Offsetting the global shortage by mobilizing participation of donors and
help save lives
• Tree planting: Helping our planet breathe by planting saplings on deforested,
undeveloped land
OPERATIONS AND WORKFORCE
Headquartered in Dallas, Texas, Access Healthcare operates from 20 delivery centres
strategically located across nine cities in the United States, India, and the Philippines. Our
global presence enables us to provide high-quality services around the clock, ensuring that
our clients receive uninterrupted support. Our workforce of over 27,000 dedicated
professionals is the backbone of our operations, bringing diverse expertise and a shared
commitment to revenue cycle excellence.
SERVICES OFFERED
Access Healthcare offers a comprehensive suite of services to meet the diverse
needs of our clients:
• Business Process Outsourcing (BPO): We provide end-to-end revenue cycle
management services, including patient registration, billing, collections, and claims
processing. Our BPO solutions help healthcare organizations streamline their
administrative functions, allowing them to focus more on patient care.
• Application Services: Our application services include software development, system
integration, and data management, tailored to meet the unique requirements of
healthcare providers. We help our clients optimize their IT infrastructure for improved
operational efficiency.
• Robotic Process Automation (RPA): Access Healthcare has developed a proprietary
RPA platform that has successfully implemented over 3,500 virtual bots across our
service verticals. These bots automate repetitive tasks, reduce operational costs, and
enhance efficiency, enabling organizations to achieve greater productivity.
IMPACT ON HEALTHCARE
With a client base of over 100 partners, Access Healthcare supports more than
500,000 healthcare providers across 80+ specialties. Our services enable clients to process
over $70 billion in accounts receivable (A/R) annually, ensuring that they maintain healthy
cash flow while focusing on delivering quality patient care. We also ascribe medical codes
to over 29 million charts each year, highlighting our expertise in revenue cycle management
and compliance
HISTORY OF ACCESS HEALTHCARE
Access Healthcare was founded in 2011 with a mission to provide innovative
business process outsourcing (BPO) services specifically designed for the healthcare
industry. With its headquarters located in Chennai, India, the company aimed to address the
increasing need for efficient and reliable healthcare solutions, focusing on streamlining
operations and enhancing the financial performance of healthcare organizations.
FOUNDING VISION
From the outset, Access Healthcare was established to tackle the complex challenges
faced by healthcare providers, including rising operational costs, regulatory pressures, and
the need for improved patient care. The founders recognized that by offering specialized
services in revenue cycle management (RCM), medical billing, coding, and payment
posting, they could significantly alleviate the administrative burdens on healthcare
organizations, allowing them to focus on delivering quality care.
INITIAL SERVICES
Access Healthcare began by offering a wide range of services that included:
• Revenue Cycle Management (RCM): Comprehensive solutions aimed at optimizing
the entire revenue cycle process, ensuring timely collections and efficient billing
practices.
• Medical Billing: Accurate and efficient billing services that minimize errors and
streamline revenue flow
• Coding Services: Professional coding solutions to ensure compliance with regulatory
standards and maximize reimbursements.
• Payment Posting: Effective payment processing to enhance the overall financial
performance of healthcare providers.
EXPANSION AND MARKET REACH
As the demand for outsourced healthcare services grew, Access Healthcare expanded
its operations to cater to both domestic and international markets. This strategic expansion
allowed the company to position itself as a key player in the healthcare outsourcing sector.
By establishing a presence in various countries, Access Healthcare not only broadened its
client base but also diversified its service offerings across different healthcare specialties.
TECHNOLOGICAL INNOVATION
Recognizing the importance of technology in driving efficiency, Access Healthcare
made significant investments in developing proprietary solutions. The introduction of
robotic process automation (RPA) tools enabled the company to automate repetitive tasks,
reduce operational costs, and improve accuracy in service delivery. This technological
advancement further solidified Access Healthcare’s reputation as an innovative leader in the
healthcare outsourcing industry.
COMMITMENT TO QUALITY AND COMPLIANCE
Access Healthcare’s dedication to quality is evidenced by its adherence to various
industry standards and certifications, including HITRUST, PCI DSS, SOC, ISO 27001, and
ISO 9001. These certifications demonstrate the company’s commitment to maintaining high
standards of security, confidentiality, and availability of sensitive health information, which
is crucial in the healthcare sector.
CURRENT OPERATIONS
Today, Access Healthcare operates 20 delivery centres across nine cities in the
United States, India, and the Philippines. With a workforce of over 27,000 professionals, the
company supports more than 500,000 healthcare providers. It processes over $70 billion in
accounts receivable annually and ascribes medical codes to over 29 million charts each year,
highlighting its scale and impact in the industry
AWARDS AND RECOGNITION
THE MAKING OF A REVENUE CYCLE SERVICES LEADER
• Access Healthcare recognized among best organizations in
innovation at et now global innovation network 2024
Et edge recognized access healthcare as one of the best organizations in innovation
2024 at the prestigious et now global innovation network 2024 summit held in Mumbai on
june 26, 2024. Mahesh Ramakrishnan, senior vice president - application development,
Satheesh Seetharaman, vice president – innovation and shaju Subramanian, senior director
& site head - access healthcare Mumbai represented the company at the event and accepted
the trophy.
• Access Healthcare recognized in iaop global outsourcing 100 list
The international association of outsourcing professionals (iaop) has placed access
healthcare in their annual global outsourcing 100 list for the sixth consecutive year.
• Cio axis insights cyber warrior award: Madhava G G
Madhavan G G, our senior vice president of infrastructure solutions was awarded
"cyber warrior" at the 5th insights cxo awards and symposium 2024 organized by cio axis.
This award recognizes his contributions towards enterprise cybersecurity modernization and
constant focus on infrastructure security in his role at access healthcare.
• Access Healthcare debuts on everest group’s healthcare payer
operations peak matrix assessment 202 3 as major contender
The everest group, the world’s leading bpo research organization, has named access
healthcare a "major contender" in the 2023 edition of their annual healthcare payer
operations peak matrix® assessment.
2.2 THE COMPANY PROFILE:
Company Name: Access Healthcare
Managing Director: Anurag Jain (Chairman & CEO)
Headquarters: Chennai
406 & 407, Fourth Floor, TIDEL Park Coimbatore LTD
Locations in Coimbatore: ELCOT-SEZ, IT/ITES Villankurichi Road, Aerodrome
Post, Coimbatore – 641 014.
Registered Office: Kochar Technology Park, SP-31A, 3rd Floor,
Ambattur Industrial Estate, Chennai – 600058. Tamil
Nadu, INDIA.
Number of Workers: Over 27,000 employees as of 2024
Phone: +91 44 43108980/81/82
Website: www.accesshealthcare.com
Our purpose and values
Our Purpose is to “Be the most respected healthcare business process and IT services
team in the world”. We are marching steadily towards achieving our purpose and our journey
is defined by a core set of values. Our values are the foundation of our culture and the people
we aspire to be. We focus on delivering value to our customers by applying our expertise
and skills and working with our partners.
Our values
Our values are the foundation of our culture and the people we aspire to be. We focus
on delivering value to our customers by applying our expertise and skills and working with
our partners.
• Excellence - Be focused on being great
• Integrity - Be uncompromisingly honest and straightforward.
• Innovation - Challenge the status quo to develop new-age solutions.
• Respect - Treat everyone as we would like to be treated.
• Courage - Never be afraid to do the right thing.
• Compassion - Create a culture of warmth and belonging.
• Fun - Enjoy every moment and have fun as we build a great company.
2.3 ORGANIZATIONAL STRUCTURE ACCESS HEALTHCARE
Chairman /
CEO
Chief Human
Chief Operating Chief Financial Chief Technology
Resources Officer
Officer (COO) Officer (CFO) Officer (CTO)
(CHRO)
Vice Presidents
(VP)
VP of Human VP of Client
VP of Operations VP of Finance
Resources Services
Operations Senior Manager - Senior Manager - Senior Manager -
(Coimbatore) HR Finance IT
Operations
HR Managers Finance Managers IT Managers
Managers
Senior Operations Finance Team
HR Team Leaders IT Team Leaders
Manager Leaders
Operations Team Team Leaders Team Leaders (IT
Team Leaders (HR)
Leaders (Finance) Support)
Team Leaders HR Executives / Finance Assistants
IT Support Staff
(Operations) Coordinators / Clerks
Operations
HR Coordinators Finance Executives IT Support Staff
Executives
Executives /
Associates
