GAFM Global Academy of Finance & Management ®, International Board of Standards - Professional
Designations -Accredited Education. Creating the World's Leaders in Management ™, The GAFM was founded
in 1996 by the original founders of the Graduate Leadership Society. The Founders of our Standards Board are
CEOs, Executives, Professors, and industry experts from around the globe. We desire to raise education
standards and ethics in the business and management industries. Our Certification Standards Board is TUV
Accredited and ISO 9001:2008 Certified for Quality and ISO 29990:2010 Certified for Educational Standards. Our
Standards Policy Board awards specialized board certifications, designations, and charters in the fields
of: finance, accounting, management, and consulting fields to qualified professionals who have completed
internationally recognized or accredited exams & education
Efficiency Training Institute (ETI) is a training and consultancy provider based in Muscat-Sultanate of Oman since
1997, comprises qualified and experienced trainers and facilitators who come from a variety of professional
backgrounds and settings. Our team has been affected both personally and professionally by all of the aspects
reflected within our training programs and consultancy services. We deliver our services to government,
corporate sector and community, and partner globally with individuals and organizations to assist them
reaching their full potential and achieve success through Providing recognized qualifications and endorsing
customized programs, developing innovative training services and products, designing tailored training
programs and Supporting a leadership and management community.
ETI aspires to provide the highest quality and most cost-effective training, through the provision of practical,
easily understood and eminently applicable training programs, that adhere to international best practice. We
identify excellence from the perspective of our trainees, our staff, the region’s employers and workforce, our
partners and of ETI itself.
Certified Professional Leader
This leadership Certification " Certified Professional Leader" designed to help leaders-to-be get ready for their new
challenges and responsibilities. Participant will discover the heart, soul and mind of true leadership. Through role-
playing, self-assessment tests and other leadership training scenarios, Participant will explore leadership roles as
strategist, change agent, coach, manager, communicator, mentor and team member. And Participant will learn how
to develop your unique leadership style for maximum impact. The Certificate is awarded to the participant who
successfully completes four qualifying modules and pass the final exam.
How You Will Benefit
Identify strategic planning issues in order to develop a unique competitive advantage
Align your organization with your strategic planning goals by integrating strategy
Incorporate customer needs into your strategic planning
Determine the best approach to effectively implement your strategic planning
Understand the difference between ethics and morals
Identify some ways to improve ethics in your office
Know what is required to start developing an office code of ethics
Know the purpose and process of project management
Understand the roles, responsibilities and needs of project team members
Identify and apply critical project management tools
increase your awareness of how to analyze problems that arise
how to employ techniques to generate solutions?
To be able to more effectively manage the implementation
and monitoring of a solution,
The benefits of good negotiation skills and The importance of
preparing for the negotiation process
Develop more flexibility to use other leadership styles.
Determine ways they can meet the needs of employees and
co-workers through communication and coaching.
Master powerful & effective verbal & non-verbal
communication techniques
Gain insight into effective techniques for calming nerves
Improve your management of training resource
Support your coaching style by conducting productive face-
to-face meetings and confrontations
Explore real-world examples of why critical thinking is so
important in business
Learn to use critical thinking skills when making business
decisions and Understand motivation and apply effective
methods of staff motivation
Learn how to set clear & defined goals as part of the
motivation process and understand the need for delegation
and how personal and organizational efficiency can be
improved through systematic delegation.
Module One: Leadership through Strategic Managing
4. Leadership Styles and Types 4. Project Management Fundamentals
What is Leadership? Getting Started with Project Management
What Makes and Effective Leader? Launching Projects
Leadership Styles Estimating Project Work
Lateral Leadership Creating a Project Schedule
Determining the Best Planning Project Costs
Leadership Style Planning for Risks
5. Strategic Planning Planning for Quality and Compliance
Strategic Planning Principle Managing Human Resources
The frame of reference for strategic planning concepts Managing Project Procurements
The evolution of strategy Managing Change During Project Execution
Basic elements of strategic planning Monitoring and Controlling Project Schedule and
Developing and managing the strategy formation process Cost
Creating an inspiring mission statement Monitoring Risk and Quality
Assessing the External Environment Communicating and Reporting
Identifying macro and micro factors Closing the Project
Responding to changes in the environment
The (Importance/Performance) matrix as a competitive tool
Understanding Your Internal Environment
How to become a high-performing organization?
Financial elements of developing strategy
Formulating Your Strategic Planning
SWOT analysis
Competitive Strategic Planning
Defining your competitive advantage
The product/industry/life-cycle curve
Ensuring Strategic Alignment
Creating organizational accountability
How to translate the grand design into well-executed strategic planning?
Strategic Planning Execution, the three core processes
Understanding resource allocation and strategy formation
A Strategic Planning Process
Determining the best processes for your business
6. Business Ethics
What are ethics? Why bother with ethics?
Taking your moral temperature
Kohlberg’s six stages
Philosophical approaches
Avoiding ethical dilemmas
Pitfalls and excuses
Developing an office code of ethics
22 keys to an ethical office
Decision making tools
Handling dilemmas with company policy,
co-workers, clients, and supervisors
What to do when you make a mistake
1. Module Two: Leadership through Practical Managing
1. Problem Solving and Decision Making
Understanding the problem
What is the problem? – definition and scope
Situational analysis
Generating possible solutions
Facts vs. information
Solution generating techniques
Evaluating solutions
Selecting and Implementing the solution
Planning and delegation
Problem solved? – tracking and evaluation
Taking things forward
Develop a personal action plan
2. Negotiating for Results
What is Negotiation?
The Successful Negotiator
Preparing for Negotiation
The Nuts and Bolts
Making the Right Impression
Getting off to a Good Start
Exchanging Information
The Bargaining Stage
Inventing Options for Mutual Gain
Getting Past No and Getting to Yes
Dealing with Negative Emotions
Moving from Bargaining to Closing
3. Accounting Skills for Leaders
The Accounting Cycle
The Key Reports , Keeping Score
A Review of Financial Terms
Understanding Debits and Credits
Your Financial Analysis Toolbox
Identifying High and Low Risk Companies
The Basics of Budgeting
Working Smarter
4. Leadership Skills
Managing Your Time and Your Energy
What Makes a Good Leader?
Communication as a Leadership Tool
The Commitment Curve
Employee Development Models
Dealing with Conflict and Difficult Issues
What Successful Leaders Do
Module Three: Leadership through Business Mentoring
1. Business Leadership
Business Writing
o why are you writing? Being specific
o Paragraphing and linking
o Structuring information logically
o Identifying common language errors
o Using short, familiar words
Business Communications and Presentation skills
o Verbal Communication Skills
o Asking questions
o Communicating with power
o Non-Verbal Communication Skills
o A Word from the boss
o Creating Compelling PowerPoint Presentations
o WOW your Audience
Managing training
o From training to learning in organizations
o Business and operational models for training
o Systems thinking and a systemic approach to managing training
o Training for organizational improvement: developing a strong vision
o Strategic and operational planning
2. Coaching
Coaching overview
Identifying coaching characteristics
Discussing effective coaches
Coaching foundation and strategy
Establishing a coaching strategy
Personality styles and Motivating personality styles
The coaching process
The coach-employee relationship
Determining coaching objectives
Setting suitable goals and Focusing on goals
Evaluating and monitoring performance
3. Diversity
Understanding Diversity
Understanding Stereotypes
Breaking Down the Barriers
Changing your Personal Approach
Being Proactive
Dealing with Diversity Complaints as a Person
Understanding your Role
Dealing with Diversity Complaints as a Manager
Dealing with Diversity Complaints as an Organization
Choosing a Response
Learning from the Complaint
Module Four: Leadership through Motivating
1. Team Building
A Teamwork Style
Creating a Positive Team Environment
Listening for Team Effectiveness
Characteristics of listeners on a team
Techniques to overcome listening barriers
Three rules for listening
Dealing with Conflict and Criticism on the Team
Two skills for taking criticism from team members
Using Persuasion with Team Members
Persuasion & The benefits of persuasion
2. Critical Thinking
What is Critical Thinking?
Characteristics of a Critical Thinker
Common Critical Thinking Styles
Developing Your Critical Thinking Skills
Left and Right Brain Thinking
The Critical Thinking Process
Critical Thinking Model
The Standards of Critical Thinking
A Critical Thinker's Skill Set
Asking Questions, Critical Thinking Questions
3. Motivation
What is Motivation? The Two Models of Motivation
Goals and Motivation
Setting SMART Goals
Building your own Motivational Plan
Using the Three Factors to Motivate in your Workplace
Motivation on the Job, Creating a Motivational Job
Creating a Motivational Organization
Motivators by Personality Type
Keeping Yourself Motivated
Identifying Personal Motivators
4. Delegation
What is delegation? And Advantages of delegation
Delegation and staff development
Degrees of delegation
How to overcome them
Delegation not abdication
Activities to delegate, Clear instructions
Selecting the right staff
Developing staff responsibility
Who's got the authority?
Useful feedback is detailed
Planning effective feedback
Time planning and delegation
