Luu Thi Thu Thao

Senior Business Analyst

 0902670185

 [email protected]

 Block B1, Q7 Saigon Riverside Complex,

No.4 Dao Tri Street, Phu Thuan Ward,
District 7, HCM

OBJECTIVE

Business Analyst with more than 3 years of experience in garthering, analyzing and determining business requirements as
well as analyzing databases for software development and mobile applications. With over 3 years of experience as a
Business Analyst and over 10 years of experience as a developer and PM. Able to work independently and in groups to
achieve good results. I am looking for a senior BA position in a dynamic and challenging environment where I can use my
skills and experience to make a valuable contribution to the organization.

WORK EXPERIENCE

Ban Vien Corporation SENIOR BUSINESS ANALYST

03/2023 - Present 1/ Participate in the company's internal website project:

• Research and learn about investor/ shareholder, training, resource allocation
domain and process.
• Collect and analyst requirements/feedbacks from Product Owners and other

stakeholders.
• Track, manage and limit the change requests.
• Write specication documents: User Requirement Document (URD), System
Requirement Specication (SRS), User Acceptance Testing (UAT) và User Guide.
Coordinate with Tester to perform testing, ensuring the quality of the output
product meets the requirements
• Draw necessary Diagram: Use case, Business Flow, Sitemap, Activity diagram,
Sequence diagram, Wireframe.
2/ Participate in Building and Developing the Quality Management System with COO:
• Create processes within the stages of project management
• Create regulations and procedures for processes
• Create templates and standards

Blackwind Software SENIOR BUSINESS ANALYST (PART-TIME)

Solutions Participate in the company's project:
11/2023 - Present • Research and learn about ERP, CRM domain and process.

• Collect and analyst requirements/feedbacks from Product Owners and other

stakeholders.
• Track, manage and limit the change requests.
 • Write specication documents: User Requirement Document (URD), System
Requirement Specication (SRS), User Acceptance Testing (UAT) và User Guide.
Coordinate with Tester to perform testing, ensuring the quality of the output
product meets the requirements
• Draw necessary Diagram: Use case, Business Flow, Sitemap, Activity diagram,
Sequence diagram, Mockup.

Asia Commercial Joint INTEGRATION AND REDUNDANCY SPECIALIST

Stock Bank (ACB) • Monitor updates and report progress on compliance, process, and service
continuity tasks of the department. Ensure tasks are updated and deployed on
05/2022 - 03/2023 schedule as required. Monitor updates and report progress on the compilation of
technical documents and operational management documents of systems in the
room. Make sure documents have complete content.
• Grasp knowledge of regulations and circulars of the State Bank of Vietnam.
• Participate in compiling/editing work instructions, processes/procedures, official
dispatches/forms of the department.
• Participate as BA in ACB HMC project

FPT Telecom SENIOR BUSINESS ANALYST

09/2009 - 05/2022 1/ Participate in the company's internal project:

• eCounter (mobile)
• Map (Web, Mobile)
• IQC (mobile)
• iStorage
2/ Responsibilities
• Research and learn about Network Infrastructure, Storage domain and process.
• Collect and analyst requirements/feedbacks from Product Owners and other
stakeholders.
• Track, manage and limit the change requests.
• Write specication documents: User Requirement Document (URD), System
Requirement Specication (SRS), User Acceptance Testing (UAT) và User Guide.
Coordinate with Tester to perform testing, ensuring the quality of the output
product meets the requirements
• Draw necessary Diagram: Use case, Business Flow, Sitemap, Activity diagram,

Sequence diagram, Wireframe.

• Participate in research and propose plans to upgrade or improve the company's
application products to increase utility and suit reality.
3/ Manage the BA team:
• Train profession for members
• Manage members
• Planning and assign task for members

FPT Telecom SENIOR DEVELOPER, TEAM LEADER

09/2009 - 05/2022 1/ Participate in the company's internal project:

• IQC
• MobiSale
• Mobimap (Web, mobile)
• iStorage
• OfflineNewsReader (adroid mobile)
 • FPTBOX – FSHARE TOOL
2/ Responsibilities
• Participate in exchanging and collecting information to provide solutions suitable
to the professional requirements of each project that the PO presents with the
project team and PO.
• Research for solution, design and coding.
• Track, manage and limit the change requests.
• Write specication documents: User Requirement Document (URD), System
Requirement Specication (SRS), User Acceptance Testing (UAT) và User Guide.
Coordinate with Tester to perform testing, ensuring the quality of the output
product meets the requirements
• Draw necessary Diagram: Use case, Business Flow, Sitemap, Activity diagram,
Sequence diagram, Wireframe.
• Manage project teams, connect project team members. Manage risks and
conflicts for projects
• Make reports/statistics about the project. Control project implementation
progress, coordinate with customers and management levels in project
management

Iexodus LLC DEVELOPER

2007 - 2009 1/ Participate in the company's project:

• Scentsation
• Cunepress
• PromotersFlorida
• Zapps
2/ Responsibilities: analyze, design database, coding with the team
3/ Language: ASP.NET (C#), SQL SERVER 2005, DotNetNuke

Nhat Viet LLC DEVELOPER

2005 - 2007 1/ Participate in the company's project:

• Gold Management
• ItemsTracker, RealEstate, AskLe
• RealEstate
• khachsanexpress
2/ Responsibilities: analyze, design database, coding with the team
3/ Language: C#, MS Access, PHP, MySQL, SQL SERVER 2005, Ajax

EDUCATION SKILLS

1999 - 2005 Technical Skills

BACHELOR OF COMPUTER - FACULTY OF • Have knowledge of UI/UX (web and mobile) and the
INFORMATION TECHNOLOGY website development process.
• Compose and maintain requirement documents such
University of Natural Sciences
as Business Requirement Document, Functional
Graduation score: Average - Good Requirement Specification, WBS, User story, SRS, UAT,
UserGuide, Technical documents, Operational
management documents of systems, Processes/
Procedures, Forms.
 • Can read and design in UML language, familiar with at
least one among Use-cases diagram, Activity Diagram,
State Diagram, and Sequence Diagram Sitemap,
Business Process, User Flow, BPMN, ERD.
• Having understanding and experience in MySQL,
SQLServer and popular programming languages and
frameworks like PHP, Yii2, ...
• Experienced with the use of Microsoft office, Axure,
Figma, Draw.io, Star UML, Jira, Confluence

Soft Skills

• Teamwork. Have a cooperative attitude with everyone

to complete the assigned tasks.
• Ability to plan and manage personal time well. Task
management skills.
• Experienced in team management and training
• Good communication and presentation skills on
required technical topics and information technology
systems.
• Able to self-study and learn new techniques. Able to
work under high pressure.

HONORS & AWARDS INTERESTS

2018 • Go traveling with my family.

• Go to cafes and chat with friends

Employee of the Year, 2018
in free time.
2021 • Read books, listen to music and
play sports.
eCounter (technology counter)
project received the iKhien 2021
Champion award

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