Training Notes
Medicare - They have great coverage 80/20
$40 OOP
After a year of not getting supplies they will be removed from the program
[12:36 AM] Sam Myers
Solution for Dry Mouth:
1. Offer to use Full Face Mask
2. Offer to use Chinstrap
3. Turn up Himidity ( Transfer to PS )
4. Offer to use Heated Tubing
Solutions for CPAP rainout:
Link: https://www.sleepdr.com/the-sleep-blog/what-is-cpap-rain-out-and-how-can-it-
be-prevented/
1. Move your CPAP machine
Move your CPAP machine to a lower level than your mask. Use gravity to your
advantage so that the condensation does not flow to your mask.
2. Try wrapping your hose to keep the air warm
Wrapping the hose using specially designed tubing wrappers can help to insulate
the blowing air from the lower temperature of the room, reducing “rainout.”
You can even run the tubing beneath your blankets to keep it warm.
3. Adjust the temperature in your bedroom
It’s the difference between the temperature in your bedroom and the temperature
of the air in your tubing that causes the rainout. If your room is really cold at night,
you’re more likely to see condensation in your tubing.
4. Adjust your humidifier settings
Talk to your equipment provider about changing your humidifier settings. If you live
in a warm or very humid climate, you may not need a high temperature setting. The
humidifier is trying to warm the air to around 80 degrees Fahrenheit.
5. Use heated CPAP tubing
Heated tubing reduces rainout by keeping the temperature of the air constant as it
travels from the humidifier to your mask. If the air stays warm, it doesn’t condense
into droplets.
NWI Youtube
https://www.youtube.com/nationwidemedical
FRAME - ITS THE PART OF THE MASK THAT HOLDS THE COUSION AND THE
HEADHGEAR OR IT HOLDS THE SWIVEL OR THE ELBOW
UNUSUAL MASK:
cpap pro mask 2
cpap pro mask
fitlife cpap mask
bella nasal pillows mask
sleep weaver
Elan, Anew, SW 3D, ADV - they don’t have Cushions (MN or FR) only
FULLSHIPMENT - 1 TIME COURTESY
OK PER AP; PLEASE SEND (HG/FN) AS A ONE-TIME COURTESY DUE TO PATIENT
GETTING A FULL SHIPMENT
Correct Ordering Codes should be:
MF-DW FF SM/L, CUF-DW FF L, TU-CLT Air, FD-S9/S10 Sunset 6
or
MF-DW FF SM/L,CUF-DW FF L,TU-CLT Air,FD-S9/S10 Sunset 6
Or
MF-DW FF SM/L ,CUF-DW FF L ,TU-CLT Air ,FD-S9/S10 Sunset 6
Full Face Mask:- COVERS NOSE AND MOUTH
Our Favorite Full Face Masks of 2023 - Best FF Mask 2023 (AF or AT F20/ Simplus /
AF F30 / AF F30i)
https://youtu.be/jLJwj54QJlo - F&P Simplus FF
Amara View Full Face Mask Demonstration and Review - Amara View FF(Hybrid)
Cleaning the Amara View | Philips | Full face mask - Amara view Cleaning
https://youtu.be/PSJN1jVrmaA - Dreamwear FF
https://youtu.be/eWJJbX44bkQ - Airfit F20 FF
AirTouch F20 CPAP Mask Video Brochure - DirectHomeMedical.com - AT F20
https://youtu.be/I-rj86zbtL4 - Airfit F30 FF
ResMed F30i Full Face-What you need to know - Airfit F30i FF
https://youtu.be/8dcef_VmvQk - Vitera FF
Nasal Mask:-GOES OVER THE THE NOSE
Our Favorite Nasal Masks of 2023 - Best Nasal Mask 2023 (AF or AT N20/ Evora/DW
Nasal/Dream Wisp)
https://youtu.be/xZe9Mo33aRo - Resmed Airfit N30i Nasal Mask
https://youtu.be/HGzggplNXcU - Resmed N20 Nasal Mask
https://youtu.be/eBynMngP258 - F&P Eson Nasal Mask
https://youtu.be/Ca2MX_NWdQU - Resmed N30 Nasal Mask
https://youtu.be/xp8686rD17Y - Philips Dream Wisp Nasal
ResMed AirFit N30i CPAP Mask Demonstration and Review - Airfit N30i Nasal
Nasal Pillow Mask:-GOES INSIDE YOUR NOSTRILS
Our Favorite Nasal Pillow Masks of 2023 - Best Nasal Pillow Mask 2023 ( P10 /
Brevida / AF P30i)
https://youtu.be/0j6YkYuqqk0 - Resmed Airfit P10 Nasal Pillow
https://youtu.be/_mxRqW9Etf4 - DW mask for Nasal and Gel Pillow Cushion
https://youtu.be/yy2Oiop4MNg - Brevida Nasal Pillow
https://youtu.be/Sh3A_w0GS4Q - Philips Dream Wear Sillicone Pillow Masks
Best CPAP Mask for side sleepers:
The BEST CPAP Side Sleeper Masks | Sleeping on Side with CPAP
Best CPAP Mask for Defibrilator or Pacemaker:
CPAP Masks For Patients with Defibrillators or Pacemakers
Best CPAP Mask for sidesleepers:
The BEST CPAP Side Sleeper Masks | Sleeping on Side with CPAP
NASAL PILLOWS = MN-DW Sil S/S + NP-DWSiliconeS
NASAL MASK = MN-DW S/S + CUN-DW S
FULLFACE MASK = MF-DW FF S/S + CUF-DW FF S
Bella Pink = FR-Swift FX + NP-Swift FX Or MN-Bella Pink / HG-Bella G FXHG
+ NP-Swift FX
AF N30 - Sits under the nose and no mask on mouth and tubing not on top
of the head
Amara Gel - Classic Full Face (Triangle in shape covering the bridge of
nose and the mouth)
Amara View - Hybrid Full Face( Sits under the nose and covers the mouth)
AT(Air Touch) - Memory foam (F20, N20,
AF(Air Fit) - Silicone ( F20, P10,P30i,N30i,F30i, F30, N30,N20
Q Air FH is only color not size
Types of Machine and manufacturer:
Philips Respironics - FD & FN
-Legacy - Not manufactured anymore
-System One - Not manufactured anymore
-Remstar - Not manufactured anymore
-Dreamstation 1
-Dreamstation 2
3B Technology / React Health - FD & FN
-Luna II
-Luna G3
ResMed - FD
-Airsense s7 / s8 (AS S7 / AS S8)
-Airsense s9 (AS S9)
-Airsense s10 (AS S10)
-Airsense s11 (AS S11)
3 PARTS OF MASK
-HG
-CUF/CUN/NP
-FRAME
-MF - Full Set of full face mask
-MN - Full set of CUN/NP mask
DC = DISCONTINUED (NO LONGER IN THE MARKET)
BKO = BACKORDER
BOOKING = (BENTA/SALES)
POSTPONE = (DOESN'T WANT A SHIPMENT)
On Shore Agent:
Forest Kraff
Jason Roberts
Standard VM:
Hi, this is _______ calling from Nationwide Medical calling in regards to your medical
equipment, We can be reached toll-free at 877-307-2727 or please contact our
department directly to speak with one of our dedicated team specialists at
8773072727. Again, this is _______ from Nationwide Medical and we look forward to
speaking to you.
exchange 30 days policy - okay to mentioned
We can't provide supplies for Air Mini CPAP ( But other travel CPAP is
possible
Mask Exchange is only done once every 3 months.
Zero Charge: is system generated you'll need to put QA- Mask Exchange or
QA- Supply Request if patient needs supplies.
When there's PR Approve notes - Needs email OP and make notes on
approve notes
If Patient doesn’t want to change mask and has mask irritation and
pressure marks we can inform patient about mask Liners but this is OOP
Missing item na naka lagay sa Order
VGM Consignment - QA-resupply
NWI - QA- Supplies Request
New Update: need to opt in or opt out the Text opt and should ask pt
should be added on the script.
OOP CALCULATOR CODE
Item Codes:
FF Mask MF-A7030
FF Cushion A7031
Nasal Mask MN-A7034
Nasal Mask Cushions A7032
Nasal Mask Pillows A7033
Headgear A7035
Chinstrap A7036
Standard Tube A7037
Heated Tube A4604
Disposable Filters A7038
Non-Disposable Filters A7039
Water Canister A7046
CPAP E0601
Heated Humidifier E0562
BiPap E0470
No one should use BKO- we should only be using XYZ or SUP
We can't book order outside the 14 days window, and put callback
date and callback reason
Script - Unfortunately, as per insurance guidelines, we are unable to place orders
outside the 14-day window from your eligibility date. You can call us back on -- / I
can schedule a CB on that date and we can proceed with placing your order.
IF SNAP - Tells you its scheduled shipping just email OP if eligible
Device stop hold - Xfer to PS
Waiting on ins benefit - put AB on important notes and inform Pt that we are
confirming insurance.
Copy order ID in SNAP and check it on SNAP HCPCS
IF DNC CALL IN ONLY
VGM RESHIP IF MISSING SUPPLIES
CALL SHEET IS ONLY FOR ACCOUNT GROUP INTAKE INACTIVE OR INACTIVE (NEED
TO CREATE AN ACCOUNT ON BT IF NO ACCOUNT)
QA IS FOR REPLACEMENT
Added 06/18/24
CPAP PRO MASKS!!!!!! LIKE THIS MESSAGE SO I KNOW YOU HAVE READ IT
Cpap Pro 1 and two MUST be processed through BT - do a cus 90 day NOTE!
NOT IN SNAP! We are sending cpap pro MASK from OUR corp. office NMI and NOT
through vgm! THANK YOU!
What is CPAP Rainout and How Can it be Prevented?
Have you ever woken up to water in your mask? Ever noticed a lot of condensation
in your tubing? Has water in your hose ever stopped you from using your CPAP? This
is known as CPAP rainout. What i...
