Instructor Administrator
Roles & Responsibilities
Upload and test content (eLearning, documents, etc.)
Create Instructor Led and On the Job Training Course
Invite to Enabley (Learning platform), send course e-materials. Manage email workflows (update
course links consistently)
Build complex Curriculums and Programs (Training Manager)
Edit and revise item details in the learning management system (LMS)
Respond to and troubleshoot internal/external inquiries related to course issues
Setup and manage Trainer assignment profiles and direct job allocations
Accurately pull and manage reporting subscriptions (Training Manager)
Handles troubleshooting, reporting, and user consultation requests
Assist learners as the initial point of contact by answering inquiries and providing immediate resolution
or careful redirection to escalated support resources
Collaborate with the (Training Manager) to resolve learner issues in a thorough and timely manner
Chase invoice payments in support of the LMS systems (Sales Administrator/Finance & HR Manager)
Respond to telephone enquiries
Major steps to follow: (On the job training)
1. Register course on MHFA Dashboard, list on Website & allocate trainer
2. Add course registration link to spreadsheet
3. Add registration link to website (Pharus)
4. Convert to Delegate (Paid/Unpaid/Pending)
5. Add to spreadsheet
6. Add registration to Joining Instructions mailing list
7. Update dates/times of training
8. Update Trainers Details on Joining Instructions
9. Follow-up email to buyers or non-buyers
Qualification & Experience
Bachelor’s degree or similar background
Previous experience (2+ years) in learning, general human resources. customer service, mental health,
education or psychology preferred
Skills
Ability to deliver excellent customer care
Critical thinking, problem solving, and judgment skills
Service-oriented attitude and willingness to learn
Good listening skills and patience to work with all types of employees
Ability to maintain a positive attitude
Training & Development Officer
Roles & Responsibilities
Liaising with and coordinating Trainers job allocation
Works closely with Training Manager to define training delivery strategies that consider desired
outcomes, user learning needs and optimal delivery mechanisms. This includes business, compliance
and soft skills training opportunities.
Establish course objectives, develop training materials (user guides, exercises, training videos),
coordinate training logistics and deliver resources through a variety of methods
Responsible for ensuring that training objectives have been met and that users have been adequately
prepared to utilize the solution in their day-to-day roles
Responsible for maintaining and reporting on key learning metrics on an ongoing basis and improving
learning adoption within the company.
Collect and analyze training course evaluation data, website traffic, modifying the delivery approach to
improve effectiveness as needed, analyzing and responding to complaints and feedback.
Responsible for managing the LMS and course uploads for course requirements
Responsible for maintaining a training budget to fulfill the training needs of the business while staying
within budget guidelines.
Promote and market the LMS and various training programs throughout the company
Major steps to follow: (On the job training)
1. Receive and review submitted Trainer Applications
2. Approve Trainer Provisionally
3. Email Trainer Agreement & Docs
4. Approve Trainer Unconditionally (Create Trainer Profile, Share, email, scan, file and upload)
5. Invite to Apply for Jobs/Send jobs/add to Whatsapp/Arlo Group Chat
6. Approve/Disapprove Job Application (Add Enabley/Zoom links to Portal)
Qualification & Experience
Bachelor's degree in computer science, information science, Business management or equivalent work
experience in a related field required
7+ years' experience successfully designing, developing and delivering training curriculum in a
manufacturing environment required
Skills
Designing, Developing and Delivering business, compliance and soft skills training
Ability to effectively communicate, both verbally and in writing, at all levels
Proficiency with Microsoft Windows and Microsoft Office products required
Experience with the LMS systems and comfortable with creating content and administration of a
system
Experience with Instructional design tools for eLearning
HR and Office Manager
Roles & Responsibilities
HR Management
Implement recruitment of short- and long-term personal data through collection and verification of
candidate documentation
Organize and participate in review of job applications, candidate short listing, and interviews
Check professional references and prepare job offers
Ensure recruitment and personnel actions are compliant with UK policies and procedures, contract
requirements, regulations, and labor law
Conduct termination procedures, including arranging exit interviews, and collection of all equipment
and termination documents
Organize onboarding process for new hires
Maintain personnel records and documentation requirements
Liaise with recruitment agencies and other forum to place job vacancy announcements
Office Management
Schedule meetings and appointments for Director
Organize the office layout and order stationery and equipment
Maintain the office condition and arrange necessary repairs
Organize office operations and procedures
Coordinate with IT on all office equipment
Ensure that all items are invoiced and paid on time
Manage contract and price negotiations with office vendors, service providers and office lease
Manage office G&A budget, ensure accurate and timely reporting
Address employees queries regarding office management issues (e.g. stationery, Hardware and travel
arrangements)
Plan in-house or off-site activities, like parties, celebrations and conferences
Qualification & Experience
Bachelor’s degree in Business Administration or related field
5+ years of relevant experience and progressive responsibility in office administration, including at least
2 years in human resources
Skills
Proficiency using Microsoft office suite, and other relevant software
Demonstrated strong problem solving skills as well as exceptional customer relations (both internal &
external)
Excellent communications and personnel management skills and ability to relate to people at all levels
of a company and of different multi-cultural backgrounds
An extremely well organized and self-directed individual with sound technical skills, analytical ability,
good judgment, and strong operational focus
