BERNICE SEFAKOR SUSUAWU
Email: [email protected]
Mobile No: +233544529249/+233508705588
PROFILE
I am a self-motivated young lady who is competent at what she does. She is intelligent, has excellent
communication skills, and can work under little or no supervision. She has good interpersonal relations,
enabling her to work with different groups of people. She has a strong ownership of her task that drives
her to be result-oriented. I am assertive and demonstrate a high level of emotional intelligence. I bring
these qualities to the fore towards the achievement of organizational objectives.
EDUCATION
CURRENTLY UNIVERSITY OF GHANA
(BSC FAMILY AND CONSUMER SCIENCE-FAMILY AND
CHILD STUDIES)
2024 REMOTE ALX CERTIFICATE OF ACHIEVEMENT-
(AI AUGMENTED DEVELOPMENT PROFESSIONAL
DEVELOPMENT SKILLS IN DIGITAL AGE)
2015-2019 UNIVERSITY OF CAPE COAST
(DIPLOMA IN BASIC EDUCATION)
2010-2013 SAINT CATHERINE SENIOR HIGH
(W.A.S.C.E)
2000-2010 OLA GIRLS SCHOOL
(B.E.C.E)
EXPERIENCE
CURRENTLY - ADMINISTRATIVE OFFICER (APPOINTED TIME PRINTING -JOSPONG
GROUP OF COMPANIES)
● Handle confidential and sensitive information with utmost discretion and integrity.
● Create and update records and databases with personnel, financial, and other data.
● Serve as point of contact between MD and senior management and staff.
● Submit timely reports and prepare presentations and proposals assigned.
● Doing all acts reasonably necessary for, and incidental to the smooth operations of the office and
successful management of clients.
● Manage and review vendor’s contracts.
● Manage phone calls and correspondence (emails, letters, packages)
● Observe corporate etiquette and maintain a professional appearance.
2022-2024 - ADMINISTRATIVE ASST/ HUMAN RESOURCE ASSISTANT (Bsystems Limited-
Asylum Down)
Office Management:
● Oversee daily office operations to ensure efficiency and productivity.
● Maintain office supplies, equipment, and facilities to support smooth operations.
● Develop and maintain office policies and procedures to optimize workflow
Receptionist and Customer Service:
● Provide exceptional customer service and ensure a positive experience for all guests.
● Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
● Serve as the first point of contact for visitors, clients, and stakeholders.
General Administrative Support:
● Assist various departments with administrative tasks as needed.
● Handle confidential information with discretion and professionalism.
● Manage incoming and outgoing correspondence, emails, and emails.
Personal Assistant to the CEO:
● Assist in preparing reports, presentations, and other documents as required.
● Handle correspondence and communication on behalf of the CEO.
● Manage the CEO’s schedule, appointments, and travel arrangements.
ISO Background:
● Support training for staff on ISO requirements and procedures to promote adherence throughout
the company
● Utilize ISO standards to ensure quality management and compliance within the organization.
● Coordinate ISO certification process and maintain documentation to meet standards.
Team Collaboration:
● Support cross-functional teams with administrative and logistical support.
● Collaborate with colleagues to achieve organizational goals and objectives.
Continuous Improvement:
● Stay updated on industry trends and best practices related to office management and ISO
standards.
● Identify opportunities for process improvement and implement efficient solutions.
2021-2022 - TELESALES ASSOCIATE (BIMA, Milvik Ghana Ltd, Faaco Complex- Alajo)
● Efficiently and professionally handle customer’s objections in any interaction by determining the
cause of the objection and selecting and explaining the best solution to address this.
● Evaluate customers need first and then have a keen interest in BIMA’s products and services to
these with a view of building long-lasting customer relationship.
● Make calls to a range of potential customers (potential and existing) to educate them about all
aspects of BIMA’s products and services and be able to answer their questions and concern.
● Use BIMA’s tools and systems to accurately record all customer and transaction information.
● Provide the highest quality of service to customers, keeping updated with the least information
regarding BIMA’s products, services, policies and procedures.
2020-2022 -DATA ENTRY AND VERIFICATION EXECUTIVE (DOCUPRO- Accra Digital
Center)
● Assisted in indexing and storing of documents of the project lifecycle.
● Captured data for documents received.
● Verified accuracy of data form designated sources, located and corrected errors before entering
into the systems.
● Combined and rearranged data from source documents and transcribed information into
electronic format.
2019-2020- NATIONAL SERVICE PERSONNEL-STUDENT FACILITATOR (A.M.E Zion Basic
School- Nsawam)
● Preparing lesson units, and projects to complete learning objectives.
● Supervising school feeding program.
● Collaborating with colleague teachers to identify students with issues and recommend solutions.
● Delivering dynamic, effective and engaging session to students from around the world, setting
examination questions and marking registers.
● Communicating in efficient and effective professional manner with students and colleagues.
● Monitoring students’ progress and guiding students towards their learning goals
DISTRICT WOMEN COMMISSIONER –NATIONAL SERVICE PERSONNEL
ASSOCIATION
● Ensuring gender equality.
● Protecting the interest of both female service personnel’s.
● Ensure women participate in programs in their best interest.
● Planning educational summits.
● Organizing developmental projects in the district.
2017-2019- TEACHING ASSISTANT / INTERN (Youth Employment Agency- St. Thomas Prim.
School)
● Assisting with classroom instruction, records, and assignments.
● Teaching students and lesson participation.
● Assist students with special learning and disabilities.
● Supervising students in class between classes and during recreational or project periods.
2015-2016 - PERSONAL ASSISTANT TO THE DIRECTOR (National Youth Authority-
Leadership and Skills Training Institute)
● Assisted in typing, preparing, and collating reports.
● Organizing itineraries and planning meetings.
● Answering calls, and messages and handling correspondence.
● Acting as a point of contact between staff and students.
2016-2019 - SALES ASSISTANT (Miniki Enterprise)
● Building and sustaining long-lasting relationships with existing and potential customers.
● Record keeping and inventory
● Marketing and demonstrating products to customers.
● Day-to-day buying and selling.
REFERRERS
AVAILABLE ON REQUEST
