INTERVIEW PREP GUIDE
PRODUCT TEAM
Interview Prep Guide
Internal
INTERVIEW PREP GUIDE
Overview
Agoda is an online travel booking platform for accommoda-
tions, flights, and more. We build and deploy cutting-edge
technology that connects travelers with more than 2.9 million Hotel and Offices
home partners worldwide
accommodations globally.
Based in Asia and part of Booking Holdings, Agoda brings
together 7,000+ employees from 90+ nationalities. We foster
98
Nationalities Agodans
a work environment rich in diversity, creativity and globally
collaboration.
Agoda Values
Do things the Move fast and be Be a scientist, Take ownership Be direct and
right way efficient experiment and and make a differ- respectful
measure ence
For me, star candidates, or instead star Product Managers, have clear own-
ership and passion for their goals. They are willing to dig deep into the data,
get their hands dirty, challenge the boundaries, and capable of
convincing and leading others—everything it takes to bring the company
closer towards the goal.
Patcharamai Tatiyavattanachai
Principal Product Owner
Internal
INTERVIEW PREP GUIDE
Product areas Our experimentation extends to our org structure.
we work in We're always looking to improve our workflow.
How we improve usability We are a massive global merchant,
User experience Fintech
and customer support charging in one country, paying in another -
how we optimise this financial challenge
How we get the inventory
Supply Marketing How we drive demand
we end up selling
Examples
Front end
Our front end utilizes hundreds of simultaneous experiments to better understand our
customers - so we can build features and tweak algorithms to help them book. This is where
sociology meets a virtual science lab.
Flights
Our newest business is truly one of the most exciting product areas, a start-up within Agoda
itself! We are investing big in growing beyond our core business of accommodation and build-
ing a world-leading flight product, dynamic packages, and new verticals. This is a core part of
our strategy to become a one stop shop for travel.
Engagement/Customer Services
We build state of the art systems like chat bot, self-service tools and more using experimentation
and machine learning that help millions of our customers find what they need and help support
agents be more efficient.
Fintech
FinTech is responsible for enforcing the financial aspect of bookings and accurately reporting
results. This ranges from accepting customer payments and paying our suppliers, to reconciling
expectations against bank records and potentially collecting money owed to Agoda.
Marketing
Marketing is a data-centric org constantly looking to innovate across both paid and direct
marketing channels. Products managed here include Loyalty, Customer Marketing, Pricing, and
SEO. Machine learning and data science are some of the many levers we use to create new
products and optimize existing ones.
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Internal
INTERVIEW PREP GUIDE
The Hiring Process
During this phase, we will identify which position and product vertical you are most suited for
– this will depend on your experience, competencies, interest, and where you will have the
most impact. Each interview lasts one hour including an introduction, behavioral questions,
case studies, and a QGA session.
Recruiter screening call
An initial call with a recruiter to assess
your product background,
communication skills, motivation,
relocation, compensation, etc.
Phase 1
Interview 1
Assessing scientific approach
& product ownership and
execution & and
communication skills.
Recruiter catch-up
The recruiter will provide Interview 2
you with feedback from the Assessing agent of change and
previous rounds and guide communication skills.
you to the next phase.
Phase 2
During this phase, you will hold interviews with 3 members
of the product leadership team who will assess you with a
role in their team in mind, here you’ll be assessed on
analytical, critical thinking, problem-solving, and leadership skills and
get a chance to learn more about their area of operations.
Offer
Offer
3
Internal
INTERVIEW PREP GUIDE
What are we looking for?
1) Analytical Critical Thinking
We will test your critical thinking and ability to leverage data.
2) Product Values
We are looking for a candidate who thinks like a scientist, has Intellectual curiosity,
is an agent of change, and is obsessed with business value. Do you know which data
to look at to generate actionable insights? Do you make data-driven decisions?
Are your assumptions clearly stated?
3) Leadership
We will test your leadership style. Do you see a 360 view - the vision, objective, risks,
and the steps needed to execute? Do you think big? Are you able to explain projects
holistically end-to-end?
What questions do we ask across interviews?
During the interview, we use case studies to assess your ability to tackle problems and
come up with solutions. Below are examples of what we would like to see in your approach.
1) Scientific Approach
Focus on how well you structure your answer and how well you analyze data effec-
tively in order to back up decisions, hypotheses, and roadmap. How well you find
evidence and use data to challenge assumptions and correct the team’s direction.
2) Ownership and Execution
Focus on how well you execute within your core responsibilities and how well you
understand and take ownership of end-to-end business outcomes.
3) Communication
Be prepared to deliver the message effectively and focus on being concise and clear
when communicating. Feel free to gather your thoughts in order to structure your
approach to problem-solving challenges.
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Internal
INTERVIEW PREP GUIDE
Remember these interview tips
Explain Explore Ask
We want to see how you Feel free to ask questions Think about ways to improve
think and understand, so and clarify any problems any solution you present. In
explain your thoughts and with interviewers to make many cases, your first answer
decision-making process sure you express yourself may need some refining and
throughout the interview. accurately. Remember that further explanation. We never
Let the interviewers know inteviews are not one-way look for the perfect solution,
both what you’re doing traffic: our interviewers so aim instead for an optimum,
and why. love an interview to be workable solution when
more of a discussion than presenting business cases.
the usual QGA!
A great Product Manager is super strong analytically with clear and
sharp communication skills. A person you feel can be a great leader and
that people will follow because of their knowledge/depth but also what
they represent. It's a person you'll want to bounce ideas off and have a
drink with.
Omri Morgenshtern
CEO
Take a look at Varuntida Toan
the panel of Senior
Varutbangkul Tran Phu
VP of Product Senior Director of Product
Product Leaders
at Agoda.
Kevin Sunny
Barmish Bharwani
Senior Director of Product Senior Director of Product
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Internal
INTERVIEW PREP GUIDE
Resources to help
you get started
Meet our Product Managers
and your future colleagues
at Agoda
Watch video
All you need to know
about life in Bangkok
Check out the
Sr. Product Manager
Job Description
Open JD
6
Internal
Good Luck!
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