Which menu can users access to display actions that involve
creating quick reports, configuring lists, and exporting data?
o Record Context Menu
o Column Context Menu
o List Context Menu
o Value Context Menu
Answer: List Context Menu
2. Which search feature can be used to help narrow down
search results in ServiceNow?
o Context Finder
o Platform Locator
o Containers
o Wildcard Characters
Answer: Wildcard Characters
3. What is the best way to share a knowledge article with
another user?
o Sharing the keywords
o Copying and pasting the text
o A permalink
o Taking a screenshot
Answer: A permalink
4. Which elevated role is required to modify access control
rules?
o itil
o security_admin
o acl_admin
o admin
Answer: security_admin
5. Users must have the _________ role to see the Reports module
on the application navigator.
o report_user
o report_creator
o report_group
o report_view
Answer: report_user
6. When using Form Designer, icons presented on each field
include which of the following? (Select 3)
o Field icon
o Reference icon
o Handle icon
o Remove icon
o Edit icon
Answer: Field icon, Handle icon, Remove icon
7. Which phase of the Report designer lets you choose a color
scheme for the report visualization?
o Style
o Data
o Configure
o Type
Answer: Style
8. A field can be added to a table and form by accessing which
part of the Form Designer interface?
o Form Views
o Field Formatter
o Field Navigator
o Form Setting
Answer: Field Navigator
9. In what order are access controls evaluated?
o First at the Table-level (most specific to most general),
then at the Field-level (most specific to most general)
o First at the Field-level (most specific to most general),
then at the Table-level (most specific to most general)
Answer: First at the Field-level (most specific to most
general), then at the Table-level (most specific to most
general)**
10. When configuring an email notification, where can you
choose field values from the record to include within the
message?
o Select fields pane
o Select variables
o Platform variables
o Variables context menu
Answer: Select fields pane
Let me know if you want me to continue with the rest of the questions!
4o
You said:
yes please do
ChatGPT said:
ChatGPT
Continuing with the remaining questions:
11. What are the three main screen elements of the Now
Platform User Interface? (Select 3)
o Banner content
o Banner frame
o Application Navigator
o Content frame
o Application frame
Answer: Banner frame, Application Navigator, Content frame
12. Which modules can you use to create a new table?
(Select 2)
o Tables
o Create New
o Tables & Columns
o Import Tables
Answer: Tables, Tables & Columns
13. What types of permissions can be configured in an
access control rule? (Select 3)
o Group
o Script that sets the ‘answer’ variable to true or false
o Conditions
o Users
o Roles
Answer: Script that sets the ‘answer’ variable to true or false,
Conditions, Roles
14. Virtual Agent offers a personalized customer
experience by automating typical Tier 1 support tasks,
including which of the following? (Select 3)
o Performing diagnostics
o Answering FAQs
o Translating languages
o Providing how-to information
Answer: Performing diagnostics, Answering FAQs, Providing
how-to information
15. Which tool is used to determine relationships between
fields in an import set and an existing table?
o Coalesce
o Target Table
o Import Set
o Transform Map
Answer: Transform Map
16. What is the recommended way to share a report?
o Email an attachment
o Share the report
o Download as PDF
o Publish to an instance URL
Answer: Share the report
17. Which of the following are possible methods of
populating a knowledge base with knowledge articles?
(Select 3)
o Importing Microsoft Word files
o Integrating with a WebDev compliant source
o Creating articles directly in the ServiceNow platform
o Via email to a defined knowledge email address
Answer: Importing Microsoft Word files, Integrating with a
WebDev compliant source, Creating articles directly in the
ServiceNow platform
18. Different form templates can be applied to a form by
accessing the:
o Template creator
o Template bar
o Template editor
o Toggle Template views
Answer: Template bar
19. Which of the following aspects of the service catalog
application can a user with only the Catalog Administrator
role manage? (Select 3)
o Catalog items
o Catalogs
o Categories
o Business Rule
o Scripting functions
Answer: Catalog items, Catalogs, Categories
20. By default, a report is shared with:
o All roles
o Only groups that the report creator belongs to
o All users and groups
o The report creator only
Answer: The report creator only
21. What is created by default when you create a new
table? (Select 2)
o Application Menu with the same name as the table
Label
o Dashboard to manage the table’s activity
o Module with the plural of the table Label
o A table-specific admin role
Answer: Application Menu with the same name as the table
Label, Module with the plural of the table Label
22. When using the Service Portal, how do end users
typically access the service catalog?
o In the Community
o In the Knowledge Base
o Under System Status
o Under Request Something
Answer: Under Request Something
23. What do you select to personalize the system setting
of the Now Platform user interface?
o Logo
o Question mark
o Gear
o Magnifying glass
Answer: Gear
24. Where can users set their notification subscription
preferences?
o Subscription setting
o Notification setting
o Email setting
o System setting
Answer: Notification setting
25. If the end user wants to report on Incident, where do
they navigate on the service portal?
o In the Quick Links Category in the Service Catalog
o In the Infrastructure Services Catalog in the Services
Catalog
o In the Can We Help You? Category in the Service
Catalog
o In the Software Category in the Services Catalog
Answer: In the Can We Help You? Category in the Service
Catalog
26. You need to go back to review a record you just looked
at recently. What is one of the quickest ways to navigate
back to the same record?
o Expand every application in the All Applications tab
o Navigate back to its corresponding list
o Impersonate another user
o Select the record from the History tab
Answer: Select the record from the History tab
27. Which feature allows end users to post questions and
answer other user questions?
o Social Q&A
o Ask ServiceNow
o Neighborhoods
o Social FAQ
Answer: Social Q&A
28. Which module allows an admin to change the look and
feel for an instance?
o System Properties -> Basic Configuration UI16
o System Definition -> Basic Configuration UI16
o System -> Basic Configuration UI16
o System Definition -> System
Answer: System Properties -> Basic Configuration UI16
Let me know if you'd like me to proceed with the rest!
4o
You said:
yes don't stop until all the mcqs are finished
ChatGPT said:
ChatGPT
Continuing with the remaining MCQs:
29. Which of the following are true regarding Flow
Designer actions? (Select 3)
o Require script to develop
o Define when the flow is performed
o Represent reusable operations for use across multiple
flows
o Can be contained in a spoke
o Provide the ability to build your own custom actions
Answer: Represent reusable operations for use across
multiple flows, Can be contained in a spoke, Provide the ability
to build your own custom actions
30. Which of the following are valid report sharing options?
(Select 5)
o Schedule
o Clone
o Share
o Add to dashboard
o Export to PDF
o Publish
o Add to homepage
Answer: Schedule, Share, Add to dashboard, Export to PDF,
Publish
31. Which phase of the Report designer lets you define the
Group by attribute?
o Data
o Configure
o Type
o Style
Answer: Configure
32. Which option allows you to update existing Target
Table records when importing data from an import set?
o Mandatory
o Coalesce
o Unique
o Transform
Answer: Coalesce
33. Where does the System Administrator navigate to edit
a catalog item?
o Service Portal
o Create Incident
o Service Catalog
o Maintain Items
Answer: Maintain Items
34. The _____________ is an interface for creating and
modifying workflows by arranging and connecting activities
to drive processes.
o Flow Designer
o Workflow Editor
o Visual Task Board
o Workflow Designer
Answer: Workflow Editor
35. What is selected to impersonate another user?
o System setting
o Magnifying glass
o Application Navigator
o User menu
Answer: User menu
36. Which menu provides options related to viewing,
configuring, creating favorites, and saving form data?
o Form Context Menu
o Form Column Menu
o Form Personalization Menu
o Form Layout Menu
Answer: Form Context Menu
37. What is the collection of permissions used to grant
access to different parts of the platform?
o Delegates
o Delegated Developer
o Group
o Role
Answer: Role
38. Which tab contains the Activity Stream for a task?
o Resolution Information
o Notes
o Related Records
o Conflicts
Answer: Notes
39. An application is a group of modules, or pages, that
provide related information and functionality in an instance.
o False
o True
Answer: True
40. Which of the following are true regarding Flow
Designer? (Select 3)
o Requires scripting experience
o Saves time
o Provides automation tools
o Integrates with third-party systems
Answer: Saves time, Provides automation tools, Integrates
with third-party systems
41. A filter is a set of conditions applied to a table to help
you find and work with a subset of data. In the Now
Platform, filter conditions are also referred to as:
o Column Headings
o Breadcrumbs
o Title Bars
o Field Values
Answer: Breadcrumbs
42. Notifications in the Now Platform occur through which
of the following methods? (Select 3)
o Email
o Meeting Invitation
o SMS
o Virtual Agent
o Workplace Chat
Answer: Email, SMS, Workplace Chat
43. What is the sys_id of a new record?
o -1
o 0
o 1
o Random unique 32-character
Answer: Random unique 32-character
44. The purpose of Virtual Agent is to help users do which
of the following? (Select 3)
o Obtain information
o Make decisions
o Perform common work tasks
o Update financial records
Answer: Obtain information, Make decisions, Perform
common work tasks
45. Which feature allows users to manage which
notifications they receive about various activities occurring
in the platform?
o ServiceNow Mobile
o Subscriptions
o Activity Stream
o Platform Chat
Answer: Subscriptions
46. Which of the following are ways to create a favorite?
(Select 3)
o Select the star of its corresponding section
o Select the personalization gear icon
o Select the star of its corresponding application or
module
o Drag the breadcrumbs of a filtered list to the Favorites
tab
o Drag an individual record to the Favorites tab
Answer: Select the star of its corresponding application or
module, Drag the breadcrumbs of a filtered list to the
Favorites tab, Drag an individual record to the Favorites tab
47. By default, the application navigator shows _________
history entries.
o 50
o 40
o 30
o 20
Answer: 30
48. To see the notifications that are currently defined on
the Now Platform, you can navigate to:
o System Definition > Notification
o System Notification > Email > Notification
o Notification > Email > System Notification
o System Notification > Definition
Answer: System Notification > Email > Notification
49. Which three tabs are used to configure an email
notification? (Select 3)
o What it will contain
o What the subject is
o Which email template
o When to send
o Who will receive
Answer: What it will contain, When to send, Who will receive
50. The ________________ provides a graphical summary of the
stages in a process.
o Activity Formatter
o CI Relations Formatter
o Parent Breadcrumbs Formatter
o Process Flow Formatter
o Approval Summarizer Formatter
Answer: Process Flow Formatter
Here are the answers to the questions in the requested
format:
52. Which tool can be used to change the layout of the
form view for all users?
o Form Designer
o Automated Test Framework
o User Administration
o Flow Designer
Answer: Form Designer
53. List provides context menus at three different levels.
What are the names of those context menus? (Select 3)
o List Fields Context menu
o List Title menu
o List Description menu
o List Filter Context menu
o List Column Context menu
Answer: List Title menu, List Filter Context menu, List Column
Context menu
54. A column in a list represents what in the ServiceNow
instance?
o A filter
o A list
o A field
o A record
Answer: A field
55. What allows users to see a time-stamped history of all
actions taken within a record?
o Activity Stream
o Form Activity
o Favorites
o Form History
Answer: Activity Stream
56. What item in the Knowledge Management Service
Portal displays articles that have the highest percentage of
users marking them helpful?
o Most Helpful
o Most Viewed
o Most Useful
o Featured
Answer: Most Helpful
57. Which field type displays records from another table?
o String
o Choice
o Attachments
o Reference
Answer: Reference
58. Select the report visualization types that can be
generated from a list of records. (Select 2)
o Bar Chart
o Single Score
o Pie Chart
o Line Chart
Answer: Bar Chart, Pie Chart
59. From the end user’s perspective, how are the products
and services in the service catalog organized?
o Task and Subtasks
o Categories and Subcategories
o Ticket and Requests
o Incident and Problems
Answer: Categories and Subcategories
60. Which of the following are Flow Designer triggers?
(Select 3)
o Role-based
o Application-based
o Record-based
o Schedule-based
Answer: Application-based, Record-based, Schedule-based
61. Which of the following are ways an end user can leave
feedback about an article? (Select 3)
o Give a 1-5 star rating
o Fill out the knowledge quality survey
o Leave a comment on the article
o Fill out an article quality index checklist
o Mark the article as helpful or not helpful
Answer: Give a 1-5 star rating, Leave a comment on the
article, Mark the article as helpful or not helpful
