RISCO Cloud

Remote Management Application

Quick Installer Guide

For detailed instructions, please refer to the RISCO Cloud Installer Application manual
Contents
1. Introduction .............................................................................................................. 4
1.1 Target Audience ...................................................................................................... 4
1.2 RISCO Cloud Structure ........................................................................................... 4
1.3 RISCO Cloud Entities .............................................................................................. 5

2. Getting Started ......................................................................................................... 5

2.1 Creating an Account ................................................................................................ 5
2.2 Entering the RISCO Cloud....................................................................................... 6

3. The Sites List ............................................................................................................ 7

3.1 Sorting, Filtering, Searching and Selecting .............................................................. 7
3.2 Advanced Search .................................................................................................... 8
3.3 Tags......................................................................................................................... 8
3.4 Actions ..................................................................................................................... 9
3.5 Add New Site ......................................................................................................... 11

4. The Site ................................................................................................................... 13

4.1 The Site Owner ...................................................................................................... 13
4.2 Site Info ................................................................................................................. 14
About 14
Viewing Statistics ..................................................................................................... 14
Viewing Smartphones .............................................................................................. 15
Viewing Licenses ..................................................................................................... 15
Web Users ............................................................................................................... 16
4.3 Adding a New Control Panel .................................................................................. 16
Defining Panel Settings ............................................................................................ 17
4.4 Connecting the Site to Monitoring Stations ............................................................ 18
4.5 Defining IP Cameras Settings ................................................................................ 20
Adding a New Camera ............................................................................................. 20
Defining Camera Triggers ........................................................................................ 22
Defining Video Events .............................................................................................. 24
4.6 Defining Smart Home Settings .............................................................................. 24
Adding a New Gateway ............................................................................................ 24
Adding a Smart Device............................................................................................. 25
Adding a Group of Devices ...................................................................................... 26

5. Company ................................................................................................................. 27
5.1 ABOUT Page ......................................................................................................... 27
2
 5.2 ROLES & PERMISIONS Page.............................................................................. 27
5.3 EMPLOYEES Page .............................................................................................. 28
New Employee Invitation ......................................................................................... 28
5.4 PRODUCTS Page ................................................................................................ 29
Adding a Product ..................................................................................................... 30
Performing Actions on a Product ............................................................................. 30
5.5 BRAND IDENTITY Page ....................................................................................... 31
5.6 SETTINGS Page................................................................................................... 34

Contacting RISCO Group ............................................................................................... 39

3
1. Introduction
1.1 Target Audience
This guide provides essential information and instructions on the RISCO Cloud
(a Remote Management Application) as required by the Installer Admin and
Installer to setup the system.

1.2 RISCO Cloud Structure

The RISCO Cloud provides a platform for installation companies in which to

manage all aspects of their business. The entire web application is divided into
three main sections.
 The Site
 The Sites List
 The Company

4
1.3 RISCO Cloud Entities
The RISCO Cloud is comprised of the following entities:
 The Site: A Site represents a physical location in the RISCO Cloud where
equipment is installed and through which the Installer/Installer Admin can
manage a control panel, IP Cameras and a Smart Home system.
 The Sites List: The list of sites assigned to the installer. The Sites List displays
the main details of the sites and allows the installer to select one or more sites
and perform actions on them.
 The Company: The Company section deals with all the management and
administration aspects of a single installation company. Each company has
only one Installer Admin but can have multiple Installers. The Installer
Admin has read/write permissions in the Company Section while the Installer
has only read permissions for that sector.
 Site Owner: The Site Owner (also the Grand Master) is the holder of the site
and is the site’s contact for all administrative issues that are associated with
the site. An End-User can be assigned as a Site Owner to one or more sites.
 Installer Admin: The Installer Admin has full access to system functions.
 Installer: Installers are “subordinate” to the Installer Admin and are restricted
in what they may do. They can see and maintain only the sites that are
assigned to them (by the Installer Admin).
 Installer All Sites: In addition to having the same permissions as an Installer,
the Installer All Sites can always see all the sites of the company.

2. Getting Started

2.1 Creating an Account

1. Enter
“https://www.riscocloud.com/installer”
into your browser.
2. Click “Sign Up”.
3. Enter your account data in the
boxes.

5
NOTES:
1. All the fields are mandatory.
2. The password must be: a
minimum of eight characters;
contain at least one capital
letter and one lower case letter;
contain at least one number;
and contain at least one special
symbol.
3. Make sure to select the Terms
& Conditions box before you
complete the registration.

2.2 Entering the RISCO Cloud

Enter
“https://www.riscocloud.com/installer”
into your browser and login to the
RISCO Cloud by entering your
User Name and Password.

6
3. The Sites List
The Sites List is the first screen that is displayed after entering the RISCO Cloud.
In the Sites List, each installer can view only the sites that are assigned to them
(while the Installer Admin and Installer All Sites can view all the sites of the
company).

3.1 Sorting, Filtering, Searching and Selecting

The Sites List, like any other list in the RISCO Cloud application, can be
narrowed down using simple data management tools, such as, SORT, FILTER
and Smart Search. Once the list is narrowed and put in order, the desired sites in
the list can be selected and acted upon using ACTIONS.
NOTE: The ACTIONS drop-down list is displayed only when one or more items
in the list are selected.

7
3.2 Advanced Search
In the Sites List, a regular search is performed using default parameters. The
Advanced Search allows you to further narrow or widen your search using
additional parameters. This is done by entering text in the Search box and then
clicking the arrow next to the Filters box and selecting any number of displayed
parameters.
For example, if you enter “residence” and then select the Site Name parameter,
then only Site Names that contain “residence” will be displayed.

3.3 Tags
Tags are created on the Company level and are used to facilitate filtering of the
Sites List (by clicking the Tags column on the Sites page) and to more effectively
manage companies. For example, you may want to create tags for a site
according to “House”, “Apartment” and “Basic” and then filter the Sites List to
display any combination of these tags.
You can assign tags to one or more sites from the company’s tags list.

8
3.4 Actions

The “Actions” button is displayed only when there are one or more selected sites.
You can perform various actions on specific sites by selecting one or more of the
check boxes to the left of the Sites List screen and then clicking on the
drop down list and selecting an action from the list.
The most common Actions are described below.
ACTION: Assign Employee
Used to facilitate management of the list of employees that are assigned to sites.
When the Installer Admin selects the Assign Employees ACTION, a
Side Panel opens, displaying the names, locations and roles of the employees
that are assigned to the selected sites.
Select the check box of one or more
employees to change the status
from assigned to not assigned or
vice versa.
The Lead Installer of the site
(appears on the extreme right
column) is the Installer whose
name will be listed for the site in
the Sites List, and at the top of the
Site Info screen (displayed when
entering a site). You can select one
of the installers in the list to be the
Lead Installer by moving the
indicator to the right position.
9
ACTION: Send Message
You can send an email message to the
Grand Master or the Owner End-User
of one or more sites (currently, the
Grand Master and the Owner of a site
have identical roles).

ACTION: Set Tags

Select the desired tags to be assigned to
the selected sites to facilitate site
filtering. Tags are selected from a list of
tags that were created at the Company
level (see example to the right).

ACTION: Set Proprietor

Select “Set Proprietor” to transfer
proprietorship of the site to the
End-User.

ACTION: Release
When “Release” is selected, the
selected site will be released from the
company and will now be a
“floating” site that can be claimed by
any company that has any of the
Product IDs.

10
ACTION: Delete
Select “Delete” to delete a specific
site. The site is deleted and the site’s
equipment (Panel, Smart Home
Gateway and Cameras) remain listed
in the Company’s Product List.

3.5 Add New Site

1. Click the button and select between adding a “New Site” or an
“Existing Site” that is either not assigned to a company or that was previously
assigned to a company but was later released and is now “floating” (not
associated with a company).
NOTE: When adding a New Site, it is not required to have any products. After
the site is created, you can add a Security Panel, Smart Home Gateway or
Cameras.
2. Enter the details in the Side Panel that opens, as follows: Site Name; Location;
Owner Details (that consists of a valid email of the Owner End-User); and
Cloud Services.
NOTE: When adding an existing site, you must enter a Product ID of an
existing RISCO product that is already connected to the RISCO Cloud, such
as, a Security Panel, a Camera or a Smart Home Gateway.

11
12
4. The Site

The Site section of the RISCO Cloud covers all the details of a single site. This
section is divided into the following Sub Tabs: SITE INFO, PANEL,
MONITORING STATIONS, IP CAMERAS and SMART HOME.

NOTE: When navigating, you can click the button, on the top left, to take
you to the previous screen.

4.1 The Site Owner

The Site Owner (in the current version of the RISCO Cloud, the Site Owner and the
Grand Master have identical roles) is the site’s contact for all administrative issues
that are associated with the site. An End-User can be assigned as a Site Owner to
one or more sites using the same End-User Account.
The End-User is invited to become a Site Owner through the Sites page (see section
3.5 Add New Site).

13
4.2 Site Info
The SITE INFO Sub Tab provides the main details of the site. By clicking on any
of the blue links on the SITE INFO page, you are linked directly to the relevant
Sub Tab where pertinent information is displayed and that allows you to add,
view or make changes to the information presented. The SITE INFO also contains
the following Side Tabs: ABOUT, STATISTICS, SMARTPHONES, LICENSES and
WEB USERS.
About

The ABOUT page provides general details about the selected site, such as, the
number of Control Panels registered to the site, the site owner’s details, the site
name and site location. By clicking on any of the blue links, a screen opens where
pertinent information is displayed and allows you to add, view or make changes
to the information presented.
Viewing Statistics

Statistics allows you to view general statistical information about the selected site
and associated Web and Smartphone user.
To view Statistics, on the Sites page click a site and then click the STATISTICS
Side Tab.
14
Viewing Smartphones

Smartphones allows you to view the list of registered Smartphones’ associated

with the selected site.

Every time that a new Smartphone (one that has not yet been registered to the
list) is used by the End-User to log into the RISCO Cloud, the Smartphone will
automatically be registered to the list.
To view Smartphones, on the Sites page click a site and then click the
SMARTPHONES Side Tab.
Viewing Licenses

Licenses allow you to view information regarding the current software licenses
that have been activated as well as to add additional licenses, if required.
To view licenses, on the Sites page click a site and then click the LICENSES
Side Tab.

15
Web Users
The Web Users page allows the installer to see a list of End Users that are
registered to the site. Although, the Web Users page is mostly a read-only page,
following the migration to the new RISCO Cloud, all End-Users must verify their
account, a process that requires changing their username to a valid email
address. Therefore, in the first released version of the new RISCO Cloud, the
Username Field in the Web Users page will be editable to allow the
Installer Admin to change the End-User’s username accordingly.

4.3 Adding a New Control Panel

1. After entering a site, click the Panel Sub Tab and then click .

2. The ADD PANEL Side Panel opens, where you can enter the following in the
boxes:
 Product ID of the control panel (CPID).
 Panel Password used by the control panel for authentication when
connecting to the RISCO Cloud.
NOTE: The Panel Password is used by the RISCO Cloud for
authenticating its communication with the Security System in the site.
The Cloud Password entered when adding a Panel to a site must match
the Password that is programmed in the actual control panel. Password
length is up to 16 characters. The default for RISCO control panels is
“AAAAAA”.
16
  Panel Password a second time for confirmation.
 Panel’s unique SIM Card number, if relevant.

3. Click .
Defining Panel Settings
1. After adding the panel, click the SETTINGS Side Tab.

User Functionality Profiles are used to define what the End User can see and do
with assigned equipment or sites that will be available in their app.
2. Under USER FUNCTIONALITY PROFILE, select a predefined functionality
profile and set the duration of the selected profile.
3. Under Skip first PIRCAM image, define whether to skip the first PIRCAM
image to assure optimized image quality (the default is “Display first image”).

17
4. Under Video clip, select the check box to convert sequential PIRCAM images
into one video clip - in addition to the already saved separate images.
NOTE: This option is enabled only if the PIRCAM is programmed at the
control panel to take at least four images.
By using Event Notifications, the Installer Admin can allow or not allow Email
and Push Notifications (defined at the Company level) to be sent to the End User.
5. Select to make changes to the Email and Push Notifications for each of the
seven groups to be sent to the End User. The date of the last modification and
the email (or role) of the Installer who made the change are displayed under
the “Last Changed” column.
NOTE: Event Notifications at the Site level override Event Notifications at the
Company level. For Example, if at the Company level (see section 5.6
SETTINGS Page) the Push notification check box for a “Fire Alarm” under the
“Safety” group was selected, and at the Sites level the Push Notification check
box for the Safety group was not selected, the End User will not be sent a
Push Notification.

4.4 Connecting the Site to Monitoring Stations

1. After entering a site, click the MONITORING STATIONS Sub Tab.

2. Click .

18
3. The ADD NEW MS ACCOUNT
Side Panel opens, where you can
enter the following in the boxes:
 Select an available Monitoring
Station
 For each Monitoring Station,
enter the account number that
was provided to you by the
Monitoring Station.
 MS ON DEMAND: Select the
MS ON DEMAND to enable the
option for the service provider’s
control panels. This allows the
service provider to activate or
deactivate the monitoring
station option for the end user.
 Select whether to ENABLE or
DISABLE the monitoring
station service.

4. Click .
NOTE: The Monitoring Stations list is defined per company by the RISCO Admin.

19
4.5 Defining IP Cameras Settings
Adding a New Camera
1. After entering a site, click the IP CAMERAS Sub Tab.

2. Click the CAMERAS side tab and then click .

3. Enter the required information in the boxes below. When done, click
.
NOTES:
1. The CAMERA ID must consist of 12 hexadecimal digits (0-9, A-F).
2. If you wish to define a Non RISCO (ONVIF) camera, it is necessary to
activate licenses (please consult your Installer Admin on how to activate
licenses).

4. When the camera identification confirmation window appears, click .

20
 NOTE: If the IP camera supports WiFi connection, the following message will
appear.

5. If you selected the “Connect to Wi-Fi” option, select a wireless network from
the available list and click Connect.
6. Once finished, click .

21
Defining Camera Triggers

1. Click the TRIGGERS side tab and then click .

2. Define the following fields in the Add New Trigger dialog box.

Field Description
Trigger Name Enter a name for the camera trigger
Event Type Select between Partition and Detector
Events Choose the event from the list, e.g. alarm, duress, etc.
Cameras Choose a camera from the list
Define the following fields in the Add Trigger dialog box according to the event
type that you selected.
Field Description Event Type
Partition(s) Select the partition(s) from the list. Partition events only
NOTE: Only partitions associated with
the camera are displayed.
Detectors Select the detector from the list Detector events only

22
Additional fields are displayed in the Add Trigger dialog box.

Define the following image (still) and clip (video) definitions:

Field Description
Images Pre-event starting time (sec) – time, before the actual event occurred, to
(still) start displaying still images.
Number of images – number of still images to display.
Interval between images (sec) – time required between each still image.
Video Clip Pre-event starting time (sec) – time, before the actual event occurred, to
start displaying video clip.
Duration (sec) – total duration of the video clip
NOTE: These fields are currently locked and the default parameters
cannot be changed.

3. Once finished, click . The defined camera trigger is displayed in the

Camera Triggers List.

IMPORTANT – No two camera triggers can be defined as identical. If a camera

trigger is duplicated, the event, camera or both definitions must be changed.

23
Defining Video Events
1. Click the VIDEO EVENTS side tab.

2. Select the number of days (default is 31) to keep the image/video event in the
Site’s Event Log list.
3. Select the number of days (default is 31) to store the images and videos in the
cloud memory. The number of days must not exceed the duration in the
Event Log List.

4. Click
NOTE: After 90 days, the events are automatically deleted from the Event Log
list.

4.6 Defining Smart Home Settings

Connect and prepare the Home Automation system for configuration and
operation (refer to the Smart Home Gateway Quick Installer Guide).
Adding a New Gateway
1. On the Sites page (see section 4 The Site), click the Smart Home Sub Tab, then
click the Gateway Side Tab and then click .

24
2. Enter the MAC address of the Home Automation unit and then click .

3. Click ; the gateway is now added to the RISCO Cloud.

Adding a Smart Device

1. On the Sites page (see section 4 The Site), click the Smart Home Sub Tab, then
click the Smart Devices Side Tab and then click .
2. When the following screen appears, enter the device into “Inclusion” mode,
according to the device Installation Instructions.

NOTE: The Smart Home Gateway will wait for 45 seconds to receive a
“Registration” signal from the Smart Device before timeout.
25
3. In the Device Name field, enter a name for the device that best describes its
function and/or location and then click .

Adding a Group of Devices

1. On the Sites page (see section 4 The Site), click the Smart Home Sub Tab, then
click the Groups Side Tab and then click .
2. In the Group Name field, enter the name of the devices group.

3. Under Devices, select the devices to be included in the group and then
click .

26
5. Company
The Company is created by default when the Installer Admin account is created.
The COMPANY main tab allows the Installer Admin to manage company related
details, configurations and setups.

5.1 ABOUT Page

The Installer Admin can manage details of the company, such as, Company
Name and Service Contact information. This page also lists the Monitoring
Stations that the company can then request RISCO Group to assign to it.
The Installer Admin can create tags to facilitate filtering of the Sites List. For
example, the Installer Admin may want to create tags for a site according to
“House, “Apartment” and “Business”, and also, “Premium, “Standard” and
“Basic” and then filter the Sites List to display any combination of these tags.
To enter the About page, click the COMPANY main tab and then click the
ABOUT Sub Tab.

5.2 ROLES & PERMISIONS Page

The roles and permissions page allows the Installer Admin to view the available
roles. Currently, the “Installer Admin” “Installer” and “Installer – All Sites” roles
are available.
To enter the Roles and Permissions page, click the COMPANY main tab and then
click the ROLES & PERMISSIONS Sub Tab.

27
5.3 EMPLOYEES Page
The Installer Admin can manage all the employees through the Employees page
that lists all of the company’s employees, their assigned roles, the employee’s
contact details and the number of sites assigned to each employee. In addition,
the Installer Admin can add/delete employees to/from the list or send a message
to one or more employees.
To enter the Employees page, click the COMPANY main tab and then click the
EMPLOYEES Sub Tab.

New Employee Invitation

1. Click and enter the details in the Side Panel that opens.

28
2. In the Email box, enter the email of the invited employee and then click the
button.
NOTES:
1. The button verifies that the email is a valid email.
2. The email (User Name) can be used only once and cannot be associated with
another company as an employee.
3. In the Role box, select the role that will be assigned to the employee and then
click .
NOTES:
1. Currently, the “Installer” and “Installer – All Sites” roles are available to the
employees.
2. If “Installer – All Sites” is selected, the Installer will automatically be
associated with all existing and any future sites of the company.

An email will be sent to the invited employee who will have up to seven days to
accept the invitation. Once the invited employee clicks on the confirmation link
in the received email, the Create New Account page (see section 2.1 Creating an
Account) will open for the new employee to complete the registration.

5.4 PRODUCTS Page

The Products page lists all products that are associated with a company for both
products that are in sites and products that are not in sites.
To enter the Products page, click the COMPANY main tab and then click the
PRODUCTS Sub Tab.

29
Adding a Product

1. Click the button.

2. For Product Type, select between Security Panel, Smart Home Gateway and
Cameras.
3. Enter the associated Product ID1 and click the button.
Performing Actions on a Product
Select one or more of the check boxes to the left of the Product List and then click
on the drop down list and select an action from the following list.

1 For Security Panels, enter the Control Panel ID (CPID).

For other devices, enter the 12-character MAC address.

30
NOTE: The ACTIONS drop-down list is displayed only when one or more items
in the list are selected.

Action Description
Export Selected Exports the details of the selected product to a (.xls) file.
Release Releases the product. The product is now “floating” in the
RISCO Cloud and is not associated with the company.
Delete Deletes the product from the site (and not from the company).
The product remains in the Product List but is not associated with
the site.

5.5 BRAND IDENTITY Page

NOTE: The BRAND IDENTITY Sub Tab is enabled only for companies that have
requested and obtained RISCO’s approval for using the FreeControl application
with their own brand identity.
The Brand customization is used to define how the FreeControl smartphone
application is displayed to the user. You can set the look and feel of the
application by selecting preset parameters and uploading logos to be applied to
the various screens of the smartphone application.
To use Brand Customization:
1. On the Company page, click the Brand Identity Sub Tab; the following page is
displayed.

31
2. Under PRESETS, select a predefined preset.
3. Click Upload to change the Navigation Bar or Splash Screen logo accordingly.
4. When the Set Image box opens, click Upload and choose a file to open.
NOTE: For best display, select the image resolution as described on the
“Set Image” window that opens.

5. Click Done to confirm.

You can preview your selection by clicking the relevant Preview link. See the
following examples for the Welcome, Smartphone Main, System Settings and
Event History preview screens.

32
 Preview – Welcome Preview – Smartphone Main

Preview – System Settings Preview – Event History

6. Click Save Changes to complete.

33
5.6 SETTINGS Page
The Settings page allows the Installer Admin to set or modify the default
notification settings for all the items in the seven Notification Groups (that
appear under SITE NOTIFICATIONS in the screen below). The default setup
will then be applied to all opened sites.
The Installer can define which of the Notification Groups can be sent to the
End User, by Email or Push. All the Notification Groups are selected by default.
The Grand Master can view only the Notification Groups that were allowed at
the Site level (see section Defining Panel Settings).

To setup the defaults for the Company’s notifications:

1. Click the SETTINGS sub tab.
2. Select the SITE NOTIFICATION CUSTOMIZATION check box to allow the
installer to permit or restrict Event Notification groups per site (see section
Defining Panel Settings).
If the check box is selected, all installers within the company can modify the
notification setup for their sites. If the check box is not selected, the
notification setup of all the sites will be identical to the setup defined at the
company default (by the Installer Admin). In the latter case, the notification
setup will be "Read Only" for the installers of the site.

34
3. In the SITE NOTIFICATIONS list, click one of the seven groups, to expand
that group, and select the check boxes of items to be sent by Email and/or
Push Notifications upon occurrence of the event.

Refer to the table below for descriptions of the indications displayed in the above
screen.

Icon/Indication Description
No items under this group are selected

All items under this group are selected

At least one item but not all items under this group is selected

when appears at If enabled: At least one item is not defined according to the
the top of the list Global RISCO Cloud setup. These items do not follow the Global
table RISCO Cloud setup
If disabled: The entire list is defined according to the Global
RISCO Cloud setup
NOTE: When enabled, clicking on this icon again will restore the
Global RISCO Cloud setup

35
 when appears in If enabled: Groups/items are not defined according to the Global
the individual lines RISCO Cloud setup and can be modified, as required
of the list NOTE: When enabled, clicking on this icon again will restore the
Global RISCO Cloud setup; the icon disappears from the screen
LAST CHANGED Provides the date of the last change after “Save Changes” is
clicked. Installer Admin can view contact details of the Installer.
4. Click Save Changes to complete.
NOTE: For companies located in the USA, the default list is the same as the
Global RISCO Cloud list and the list cannot be modified.

36
Standard Limited Product Warranty (“Limited Warranty”)
RISCO Ltd. (“RISCO") guarantee RISCO’s hardware products (“Products”) to be free from defects in
materials and workmanship when used and stored under normal conditions and in accordance with
the instructions for use supplied by RISCO, for a period of (i) 24 months from the date of delivery of
the Product ( the “Warranty Period”). This Limited Warranty covers the Product only within the
country where the Product was originally purchased and only covers Products purchased as new.
Contact with customers only. This Limited Warranty is solely for the benefit of customers who
purchased the Products directly from RISCO or from an authorized distributor of RISCO. RISCO does
not warrant the Product to consumers and nothing in this Warranty obligates RISCO to accept Product
returns directly from end users who purchased the Products for their own use from RISCO’s customer
or from any installer of RISCO, or otherwise provide warranty or other services to any such end user
directly. RISCO’s authorized distributor or installer shall handle all interactions with its end users in
connection with this Limited Warranty. RISCO’s authorized distributor or installer shall make no
warranties, representations, guarantees or statements to its end users or other third parties that suggest
that RISCO has any warranty or service obligation to, or any contractual privy with, any recipient of a
Product.
Remedies. In the event that a material defect in a Product is discovered and reported to RISCO during
the Warranty Period, RISCO shall accept return of the defective Product in accordance with the below
RMA procedure and, at its option, either (i) repair or have repaired the defective Product, or (ii) provide
a replacement product to the customer.
Return Material Authorization. In the event that you need to return your Product for repair or
replacement, RISCO will provide you with a Return Merchandise Authorization Number (RMA#) as well
as return instructions. Do not return your Product without prior approval from RISCO. Any Product
returned without a valid, unique RMA# will be refused and returned to the sender at the sender’s expense.
The returned Product must be accompanied with a detailed description of the defect discovered (“Defect
Description”) and must otherwise follow RISCO’s then-current RMA procedure published in RISCO’s
website at www.riscogroup.com in connection with any such return. If RISCO determines in its reasonable
discretion that any Product returned by customer conforms to the applicable warranty (“Non-Defective
Product”), RISCO will notify the customer of such determination and will return the applicable Product
to customer at customer’s expense. In addition, RISCO may propose and assess customer a charge for
testing and examination of Non-Defective Product.
Entire Liability. The repair or replacement of Products in accordance with this Limited Warranty shall
be RISCO’s entire liability and customer’s sole and exclusive remedy in case a material defect in a
Product is discovered and reported as required herein. RISCO’s obligation and this Limited Warranty
are contingent upon the full payment by customer for such Product and upon a proven weekly testing
and examination of the Product functionality
Limitations. This Limited Warranty is the only warranty made by RISCO with respect to the Products.
The warranty is not transferable to any third party. To the maximum extent permitted by applicable
law, this Limited Warranty shall not apply and will be void if: (i) the conditions set forth above are not
met (including, but not limited to, full payment by customer for the Product and a proven weekly
testing and examination of the Product functionality); (ii) if the Products or any part or component
thereof: (a) have been subjected to improper operation or installation; (b) have been subject to neglect,
abuse, willful damage, abnormal working conditions, failure to follow RISCO’s instructions (whether
oral or in writing); (c) have been misused, altered, modified or repaired without RISCO’s written
approval or combined with, or installed on products, or equipment of the customer or of any third
party; (d) have been damaged by any factor beyond RISCO’s reasonable control such as, but not limited
to, power failure, electric power surges, or unsuitable third party components and the interaction of
software therewith or (e) any failure or delay in the performance of the Product attributable to any
means of communication provided by any third party service provider, including, but not limited to,
GSM interruptions, lack of or internet outage and/or telephony failure. BATTERIES ARE EXPLICITLY
37
EXCLUDED FROM THE WARRANTY AND RISCO SHALL NOT BE HELD RESPONSIBLE OR
LIABLE IN RELATION THERETO, AND THE ONLY WARRANTY APPLICABLE THERETO, IF ANY,
IS THE BATTERY MANUFACTURER'S WARRANTY. RISCO does not install or integrate the Product
in the end user’s security system and is therefore not responsible for and cannot guarantee the
performance of the end user’s security system which uses the Product or which the Product is a
component of.
This Limited Warranty applies only to Products manufactured by or for RISCO. Further, this Limited
Warranty does not apply to any software (including operating system) added to or provided with the
Products or any third-party software, even if packaged or sold with the RISCO Product. Manufacturers,
suppliers, or third parties other than RISCO may provide their own warranties, but RISCO, to the extent
permitted by law and except as otherwise specifically set forth herein, provides its Products “AS IS”.
Software and applications distributed or made available by RISCO in conjunction with the Product
(with or without the RISCO brand), including, but not limited to system software, as well as P2P
services or any other service made available by RISCO in relation to the Product, are not covered under
this Limited Warranty. Refer to the Terms of Service at:
https://riscocloud.com/ELAS/WebUI/UserLogin/License for details of your rights and obligations with
respect to the use of such applications, software or any service. RISCO does not represent that the
Product may not be compromised or circumvented; that the Product will prevent any personal injury
or property loss by burglary, robbery, fire or otherwise, or that the Product will in all cases provide
adequate warning or protection. A properly installed and maintained alarm may only reduce the risk
of a burglary, robbery or fire without warning, but it is not insurance or a guarantee that such will not
occur or will not cause or lead to personal injury or property loss. CONSEQUENTLY, RISCO SHALL
HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER LOSS
BASED ON ANY CLAIM AT ALL INCLUDING A CLAIM THAT THE PRODUCT FAILED TO GIVE
WARNING.
EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, RISCO AND ITS LICENSORS HEREBY
DISCLAIM ALL EXPRESS, IMPLIED OR STATUTORY, REPRESENTATIONS, WARRANTIES,
GUARANTEES, AND CONDITIONS WITH REGARD TO THE PRODUCTS, INCLUDING BUT NOT
LIMITED TO ANY REPRESENTATIONS, WARRANTIES, GUARANTEES, AND CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND WARRANTIES
AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. WITHOUT
LIMITING THE GENERALITY OF THE FOREGOING, RISCO AND ITS LICENSORS DO NOT
REPRESENT OR WARRANT THAT: (I) THE OPERATION OR USE OF THE PRODUCT WILL BE
TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE; (ii) THAT ANY FILES, CONTENT OR
INFORMATION OF ANY KIND THAT MAY BE ACCESSED THROUGH THE PRODUCT SHALL
REMAIN SECURED OR NON DAMAGED. CUSTOMER ACKNOWLEDGES THAT NEITHER
RISCO NOR ITS LICENSORS CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS
FACILITIES, INCLUDING THE INTERNET, GSM OR OTHER MEANS OF COMMUNICATIONS
AND THAT RISCO’S PRODUCTS, MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER
PROBLEMS INHERENT IN THE USE OF SUCH MEANS OF COMMUNICATIONS. RISCO IS NOT
RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING
FROM SUCH PROBLEMS. RISCO WARRANTS THAT ITS PRODUCTS DO NOT, TO THE BEST OF
ITS KNOWLEDGE, INFRINGE UPON ANY PATENT, COPYRIGHT, TRADEMARK, TRADE
SECRET OR OTHER INTELLECTUAL PROPERTY RIGHT IN ANY EVENT RISCO SHALL NOT BE
LIABLE FOR ANY AMOUNTS REPRESENTING LOST REVENUES OR PROFITS, PUNITIVE
DAMAGES, OR FOR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, EVEN IF THEY WERE FORESEEABLE OR RISCO HAS BEEN INFORMED OF THEIR
POTENTIAL.

38
Contacting RISCO Group
RISCO Group is committed to customer service and product support. You can contact us
through our website (www.riscogroup.com) or at the following telephone and fax
numbers:

United Kingdom Belgium (Benelux) France

Tel: +44-(0)-161-655-5500 Tel: +32-2522-7622 Tel: +33-164-73-28-50
[email protected] [email protected] [email protected]

Italy USA Israel

Tel: +39-02-66590054 Tel: +1-631-719-4400 Tel: +972-3-963-7777
[email protected] [email protected] [email protected]

Spain China (Shanghai)

Tel: +34-91-490-2133 Tel: +86-21-52-39-0066
[email protected] [email protected]

39
All rights reserved.
No part of this document may be reproduced in any form without prior written
permission from the publisher.
© RISCO Group 04/2019 5IN2806 B

40