International
FAQs Store-to-Door Courier
1. When will my documents be delivered?
If your documents are deposited into the Aramex Drop Box before the collection time indicated on
the Drop Box (usually between 4:00pm and 5:00pm, Monday to Friday, unless specified otherwise), it
will be delivered according to the following transit times:
Sub Saharan Middle East, Canada, Rest of
Africa Europe, UK Mexico, USA World
3 4 5 6
working days working days working days working days
2. What can be sent?
This service is reserved for loose documentation
only (weight < 500g).
3. What is the waybill?
In your Aramex Drop Box pack, you will find a
waybill. The waybill is a 5-layer carbon paper
address and delivery document. This is where
you need to enter your own address and contact
details, as well as the delivery address and contact
details. Please remember to insert your cell phone
number so that we can send you SMS updates on
delivery. More importantly, the waybill has your
unique waybill number printed below the barcode.
Your waybill number is the primary reference used
to track your shipment. Remember to remove and
retain the top layer (Customer’s Copy) of the waybill
for reference purposes.
4. What is the plastic sleeve?
In your Aramex Drop Box pack, you will find a plastic
sleeve. This sleeve (dimensions 32cm x 23cm)
is sometimes referred to as a “Flyer Bag”. Your
documents need to fit inside this plastic sleeve
in order to be shipped through the Aramex Drop
Box. For items other than loose documents, please
contact your nearest Aramex station for alternate
solutions. Although the plastic sleeve has space
available for sender and receiver details to be
completed, this is not necessary as the waybill is
the primary shipping document.
5. What if I don’t know the delivery postal / zip code?
Contact your nearest Aramex station if you are unsure of the international postal / zip code –
station contact details can be found on our website ([Link]) or on the rear side of
the Drop Box pack.
6. Can I send my documents domestically?
This service is reserved for International delivery only. Should you wish to send a shipment
domestically, please make use of our domestic Drop Box service for R99, for delivery anywhere within
South Africa. These are two separate service offerings, and the packs are not interchangeable.
7. Why can I not send my documents to a P.O. Box address?
The Aramex Drop Box is an express courier service, therefore your parcel will be delivered to door, and
will require a signature from the receiver.
8. What happens to my documents once I deposit it into the Aramex Drop Box?
An Aramex courier will collect the documents from the Aramex Drop Box each working day (Mon- Fri)
between 4:00pm and 5:00pm (unless specified otherwise). Your documents will then be delivered
within the time frames mentioned in Point 1 above.
9. Can I track the movement of my documents?
Yes. Your waybill number (indicated below barcode) on your waybill is your reference for tracking
purposes. Visit the Aramex website at [Link] and enter your waybill number in the
tracking field provided on the home page. Online tracking of your documents is available shortly
after your shipment has been collected from the Aramex Drop Box. If you do not have internet
access, you can call any of the Aramex stations nationally to track your shipment. A contact centre
representative will then give you a verbal status update on your shipment.
10. Is it safe to send valuables?
This service is reserved for documentation only. It is safe to send documents which have
consequential value as your shipment follows a safe and secure process.
11. Is the shipment insured?
There is no insurance available for Drop Box shipments due to legal limitations.
12. What is the “Sender’s Reference/Order No.”?
This field is optional and can be used to insert any number or Reference that you may want to add.
This Reference can serve as an additional tracking number on our website.
