South East Asian Institute of Technology, Inc.

COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY

National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
PROJECT PROPOSAL

NAME OF PROPONENT: MEL BENJAMIN U. MONTES

JASSYL I. TORRES

JENNY M. TARRAZONA

1.0 PROPOSED CASE STUDY TITLE

Don’s Car Rental System

2.0 AREA OF INVESTIGATION

Nat’l 1. Highway, Cr. Super Village, Zone 3, Koronadal City, 9506

CITED PROBLEMS

 Unclear policies: Can be complex and difficult to understand, leading to

condition and potential problem for renters.

 Time-consuming billing process: No The personnel give reciept sheet

written in a paper which will consume much time because they need to

fill up the information and write payment for the costumer including the

payment induction.

 Hassle Filling-out-Records: The employee having a hard time to write

customer’s data and agreements in the paper of deals can be leading

to either lose or misplaced.

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
 No installed tracker: The vehicle is more likely to be stolen or

misplaced without a tracker.

 Pricing and fees: Rental car prices can be confusing and vary widely

depending on factors such as location, time of year, and length of

rental.

FUNCTION OF THE PROPOSAL SYSTEM

It allows the customers to reserve and rent vehicles in-person from a car

rental company. This system will provide an efficient and user-friendly

experience for both the car rental company and their customers.

FEATURES OF THE PROPOSAL SYSTEM

 To provide clear and concise policy documentation that explains the

terms and conditions of the rental agreement.

 To ensure that all rental process are as efficient as possible.

 To help customers the option of choosing rates for different car kinds.

 To include GPS tracking technology that can accurately track the

location and movement of the rental vehicle.

 To calculate rental fees based on the type of vehicle rented, the length

of the rental period, and any additional fees or charges.

PROGRAMMING LANGUAGE AND DATABASE

 Front-end: Java

 Back-end: Wamp/ MySQL

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
REASON FOR THE CHOICE

Is often more convenient than owning one, especially if you

only need car for a short period of time and reasons to:

 To develop a system that will ensure that the rental experience is

smooth and hassle free.

 To design and develop a system that will verify the identity of the

renter, their driving history, and their creditworthiness.

 To develop a system that will give a selection type of vehicles that best

suit their needs and budget.

 To develop a system to track customer’s location and rented car.

 To develop a system that will give customer opportunities to upsell on

additional services, such as upgraded vehicles or additional insurance

coverage, which can further increase revenue.

IMPORTANCE OF THE STUDY

In summary, the study of car rental systems is important because it

helps us understand how the industry operates, its impact on society and the

economy, and how it can be improved to better serve customers and

contribute to sustainability efforts.

 Customers

The system will offer customers convenience of having a car

available to them whenever they need it.

 Owner
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
it can help owners generate additional revenue, manage risks,

improve customer satisfaction, manage their fleet more efficiently, and ensure

compliance with legal requirements.

 Researcher- This study helps the enhancement of the

researcher’s

knowledge, skills and abilities.

 Future Researcher- Don’s car rental system will serve as

reference for the future researcher.

TARGET USER/ BENEFICIARIES

 Customer

 Employee

 Owner
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________

CHAPTER I

INTRODUCTION

Rationale of the study

The car rental system is to provide a clear understanding of what a car

rental system is, how operates, and what services it provides to customer.

This study can be helpful for individuals who are new to the car rental

industry, as well as for rental company employees who are looking to improve

their understanding of their organization’s operations. A car rental system is a

business that provides temporary access to vehicles for a fee. Customers can

rent a vehicle for a specified period of time, ranging from a few hours to

several days or even weeks. Car rental companies typically have a fleet of

vehicles that customers can choose from, including cars, trucks, vans, and

SUVs. To rent a vehicle from a car rental system, customers must typically

meet certain requirements, such as possessing a valid driver’s license and a

credit card. They may also need to provide proof of insurance and meet

certain age requirements, depending on the company’s policies. Car rental

systems provide a range of services to customers; Vehicle selection

Customers can choose from a variety of vehicles, ranging from economy cars

to luxury vehicles. Rental period Customers can rent a vehicle for a specific

time period, typically at a daily or weekly rate. Additional services Car rental

systems may offer additional services, such as GPS navigation, car seats for
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
children, and roadside assistance. Payment options Customers can pay for

their rental using a credit card or other payment methods, depending on the

company’s policies. To provide a comprehensive understanding of the car

rental industry, the challenges faced by rental companies, and the current

solutions being implemented to address those challenges. This study can be

helpful for car rental companies, policymakers, and consumers who are

interested in understanding the evolution of the car rental industry and how it

influences their lives. Renting a car assists people to get around even when

they do not have access to their own personal vehicle at all. The individual

who wants to rent a car must first contact or visit the company for the desired

vehicle done manually. At this point, this person has to supply some

information such as; dates of rental, and type of a car. After these details are

worked out, the individual renting the car must present a valid Identification

card and other data needed. Alongside the basic rental of a vehicle, car rental

agencies typically also offer extra products such as global positioning

system(GPS), entertainment system, etc.,

Car rental systems have been around for over a century, with the first

rental company established in 1912 in Omaha, Nebraska, over time, the car

rental industry has grown significantly, with companies offering a wide range

of vehicles and rental options to customers around the world. The current

process of car rental typically involves a customer selecting a vehicle from a

rental agreement, and paying for the rental period. The customer is then

responsible for returning the vehicle on time and in the same condition, it was

received. However, the car rental industry has faced a number of challenges
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
in recent years, including increased competition from ride-sharing services

like Uber and Lyft, changing consumer preferences. In response, rental

companies have begun implementing new technologies and strategies to

improve their operations, including the use of mobile apps, contactless rental

processes, and enhanced cleaning protocols.

Car rental systems have encountered several problems, unclear policies

that can be complex and difficult to understand, leading to condition and

potential problem for renters. Many consumers now prefer the convenience of

on-demand ride services over renting a car. Rising costs Car rental systems

face rising costs for vehicle maintenance, insurance, and fuel, which can

affect their profitability. A without tracker indicate, can be more likely be stolen

or lost. Poor customer experiences Rental companies can suffer from

negative reviews and reputational damage when customers have poor

experiences, such as long wait times or dirty vehicles. Hassle for

operators/owners to operate without software to manually do their

administrative task while increasing the number of rental in both the short

term and long term and in billing process.

These problems have made it challenging for car rental systems to

remain profitable and competitive in the current market. To address these

issues, rental companies are exploring new technologies, such as electric

vehicles. Benefits to customers, Convenience Car rental systems offer

customers the convenience of having access to a vehicle without the cost and

commitment of ownership. This can be particularly useful for individuals who

only need a vehicle for a short period or who are traveling to a new location.
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
Flexibility Car rental systems offer customers the flexibility to choose from a

variety of vehicles and rental periods, depending on their needs. This can

make it easier to find a vehicle that fits their specific requirements, whether

they need a small car for a quick errand or a larger vehicle for a family

vacation. Cost-effective Renting a vehicle can be a cost-effective alternative

to purchasing a vehicle, especially for those who only need a vehicle

occasionally. Car rental systems often offer competitive rates, customers can

save money on maintenance, insurance, and other costs associated with

owning a vehicle. Variety of vehicles Don’s car rental systems offer a wide

variety of vehicles to choose from, including cars, trucks, vans, and SUVs.

This can make it easier to find a vehicle that is suitable for a particular

purpose, such as moving or traveling off-road. Easy to access Don’s car

rental systems are often located in convenient locations, such as airports,

train stations, and city centers. This makes it easy for customers to access a

rental vehicle when they need it. No long-term commitment. Renting a vehicle

does not require a long-term commitment, unlike purchasing a vehicle, which

typically requires a multi-year loan or lease agreement. This can be beneficial

for individuals who need a vehicle for a short period or who are unsure about

their long-term transportation needs.

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________

GENERAL OBJECTIVES

This study aims to develop a Car Rental System for Don’s Rental

Company at Nat’l 1. Highway, Cr. Super Village, Zone 3, Koronadal City, 9506

SPECIFIC OBJECTIVES

 To be able to provide customer’s accurate information and data

needed, such as address and contact no. etc.,

 To be able to provide accurate information including the rental

agreements and records for the customers.

 To be able to monitor customer’s day elapse after returned for

Additional fee.

 To be able to view and select the number of type of vehicles.

 To be able to automate billing process.

SCOPE AND LIMITATION OF THE STUDY

SCOPE OF THE STUDY

The system maintains a database of available cars for rent, including

details such as make, model and rental [Link] tracks the availability of each

vehicle.

The system generates a rental agreement that outlines the terms and

conditions, rental duration, pricing details, and any additional options

requested by the user.

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
LIMITATION OF THE STUDY

The system is offline this study may only cover a specific time

period, which may not be reflective of the broader trends in the car rental

industry. For

Example, the study may only examine car rental data from a particular year or

season, which may not be representative of other periods.

SIGNIFICANCE OF THE STUDY

This study was made to find out that the use of offline rental system

can lessen the time and effort consume by the customer in reserving and

renting vehicles. Every work process activity is done by computer means no

need of hardcopy. It can also make the checking of the vehicle available for

rental easy

for the staff of the company.

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________

FLOW OF THE STUDY

INPUT PROCESS OUTPUT

 Input  Register  View Customer’s

Customer’s Customer’s Data. Data.
Data.
 Display
 Verify Rental Customer’s
 Import Car Information and Rental
Rental Agreement. Information.
Information.

 Monitor  Generate
 Enter Customer’s Customer’s
Customer’s Elapse Additional Fee
Rented Vehicle

 Select prefer  Display Vehicle

 Enter Vehicle vehicle. Selection.
Selection.

 Calculate Bills.  Print Receipt of

 Enter Customer’s Bills.
Customer’s
Rental Bills.
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________

DEFINITION OF TERMS

The terms used in this study are being treated and defined according to

Its use and what the study understands about such time during the completion

of research.

Billing – the process of asking payment from what they owed.

Car Rental System - is a business that provides temporary access to

vehicles for a fee

Customer - a person who rent automobiles/vehicles.

Customer’s data – who provides information to verify rent

qualification.

Car – an automobile used for transportation.

GPS – a tracking device used to monitor location

Monitoring – a way of keeping eye of something.

Rent – the action of renting for short period.

Receptionist – a person employed to answer the telephone, deal with

Clients/customers, and greet visitors.

Rental Agreement – a process of explaining in terms and conditions.

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________

CHAPTER ll

REVIEW RELATED LITERATURE AND STUDDENTS

This chapter explore the knowledge, research, and findings on car

rental system in which includes the working principle, theoretical and

methodical contributions to car rental systems and various technologies

employed in the field of work.

Foreign Related Literatures

Car Rental Management Systems

A car rental, hire car, or car hire agency is a company that rents

automobiles for short period of time, generally ranging from a few hours to a

few weeks. It is often organized with numerous local branches which allow a

user to return a vehicle to a different location, and the rental car are

categorized into the economy, compact, compact premium, premium, and

luxury. And customers are free to choose any car of their choice based on

their purse and availability of such a car at the time of reservation. Alongside

the basic rental of a vehicle, car rental agencies typically also offer extra

products such as a global positioning system (GPS), entertainment systems,

and portable Wi-Fi and child safety seats. The don’s car rental system is a

widely used service that allows customers to rent vehicle for a specified
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
period. The literature on the topic covers various aspects of the car rental

industry, including customer behavior, pricing strategies, and operations

management. One significance area of research in car rental systems is

customer behavior. A study by Park and Yoon analyzed the factors that

influence customer’s choice of rental car companies. The study found that

price, brand reputation, and rental location were the most important factors in

customer’s Another study by Lim et al. investigated the factors that influence

customer satisfaction in the car rental industry. The study found that service

quality, vehicle quality, and customer service were the most significant factors

affecting customer satisfaction. Pricing strategies are another important area

of research in the car rental industry.

A study by Aguilar-Sanchez and Alba-Ramirez (2019) analyzed the

effects of pricing strategies on the rental car market. The study found that

pricing strategies such as discounts, dynamic pricing, and bundling had a

significant impact on demand for rental cars. Another study by Xia et al.

(2015) investigated the impact of pricing strategies on customer loyalty in the

car rental industry. The study found that offering discounts and rewards to

customers had a positive effect on customer loyalty. Operations management

is also an important area of research in the car rental industry.

A study by Tavares and Amaral analyzed the operations management

practices of car rental companies. The study found that efficient vehicle

maintenance, effective fleet management, and effective customer service

were the most important practices for improving operational efficiency.

Another study by Ma and Yang (2017) investigated the impact of online

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
channels on the operations management of car rental companies. The study

found that the use of offline and online channels for reservations and

customer service could significantly improve operational efficiency.

[Link]

A Framework for Car Rental System using Computing

This study proposes a car rental system that utilizes mobile computing

technology for vehicle tracking, reservation, and management. The system

includes a web-based interface for managing reservations, payments and

other rental-related tasks. Development of a Car Rental System with mobile

Application Integration by G. R. G Mahendra et al. (India) This study proposes

a car rental system that includes mobile application integration for customer

convenience. The system includes features such as online reservation,

vehicle tracking, and payment processing, and is designed to be user-friendly

and efficient. Implementation of a Car Rental System using Cloud Computing

by C. K. Yeo et al. (Malaysia) This study proposes a car rental system that

utilizes cloud computing for efficient data management and sharing. The

system includes a web-based interface for managing reservations, payments,

and other rental-related tasks, and is designed to be accessible from

anywhere with an internet connection.

Development of a Car Rental System with Automatic Vehicle

Identification and Tracking by O. A. Adewale et al. (Nigeria). This study

proposes a car rental system that incorporates automatic vehicle identification

and tracking for efficient management and security. The system includes a
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
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web-based interface for managing reservations, payments, and other rental-

related tasks, and is designed to be user-friendly and efficient. Design and

Development of a Car Rental System with online payment by N. N. Nwulu et

al. (Ghana) This study proposes a car rental system that includes online

payment capabilities for customer convenience. The system includes features

such as vehicle tracking, customer management, and is designed to be user-

friendly and efficient.

[Link]

Local Literature

A Comparative Analysis of Car Rental System using Web Service

Architecture by Deepak Kumar and Dr. Ajay Kumar (2019) This paper

compares the performance of three different car rental systems using web

service architecture. This paper presentation of an online car rental system

using PHP and MySQL. A Review of Car Rental Management System by

Rishabh Gupta and Anshul Sharma (2021). This paper provides a

comprehensive review of existing Car Rental Management Systems, their

features, and their limitations. Development of an Online Car Rental System

Using [Link] by T.S. Yoke-khee, T.S. Hong-Yi, and N. Kamil. This paper

presents the development of an online car rental system using [Link] and

SQL Server. These resources can provide valuable insights into the design,

implementation, and management of car rental systems. Development of Car

Rental Management System in the Philippines by Maria Leona Magpantay

and John Paul B. Balboa (2019). This paper discusses the development of a
 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
Car Rental Management System in the Philippines using PHP and MySQL.

Design and Development of Car Rental Management System for a Local

Company by Frederick R. Garcia and Mark Lester C. Napasindayao (2019).

This paper presents the design and development of a Car Rental

Management System for a local company using Java and MySQL.

[Link]

Design and Implementation of a Car Rental System

This paper describes the design and implementation of a Car Rental Systems

for a local tourism company using [Link] and SQL Server. Development of

an Online Car Rental System for a Local Car Rental Company by Naveed

Ahmed and Khoirul Anam. This paper presents the development of an online

car rental system for a local car rental company using PHP and MySQL.

Design and Implementation of a Car Rental Management System for a Local

Car Rental Company by Elmarie M. Ladeza and Kenedy P. Barrientos. This

paper discusses the design and implementation of a Car Rental Management

System for a local car rental company using Visual Basic and Microsoft

Access. Based on observations,some small companies already have a car

rental system which is not web based application. This is a limitation that

gives them capability to store customer’s details, but at the same time they

cannot make their services more available to the public through the internet,

they rather make us of posters to advertise their service to the public. These

types of companies can overcome these problems by switching to the web

base application of their type of system.

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
They also make use of phone call reservations which is also limited to

many features as compare to web baesd system. For example a customer

may make a phone call reservation for a particular car, but when he/she

comes to pick the car, he/she might turn not to like the car; could be because

the customer could not see a sample picture of the car he/she wants to rent.

[Link]

Foreign Study

Design and Implementation of Car Rental Management System –

The study would aim to analyze the various aspects of car rental

services offered in the locality, such as pricing, availability of vehicles,

booking procedures, and customer service.

This project entitled “Car Rental Management System” would analyze

the pricing models used by different car rental companies and companies

offer the most competitive prices. This would involve examining the various

fees associated with renting a car, such as rental fees, insurance, fuel

charges, and other optional services. Another aspect to consider in local study

of car rental management systems is the availability of vehicles. The study

would examine the types of vehicles available from different car rental

companies and compare them based on factors such as size, fuel efficiency,

and overall quality. It would also analyze the availability of vehicles during

peak periods, such as holidays or special events, to determine which

companies are best able to meet the demand for rental cars. Some Car

Rental Management System may require customers to book in advance, while

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
others may allow customers to make reservations on the same day.

Additionally, some car rental systems may offer online booking options, while

others may require customers to book over the phone or in person. Overall, a

foreign study of car rental systems should analyze several aspects, including

pricing models, types of vehicles offered, booking procedures, and customer

service. By understanding these factors, it is possible to identify the strengths

and weakness of different car rental systems and provide recommendations

for improving their services.

[Link]

Local Study

Development of Small Car Rental in Cagayan de Oro

The Local Tourism Company by Shaina Mae C. Cuizon and Christian

James A. Remonde (2021) This paper presents the development of a car

rental system for a local tourism company using PHP and MySQL. Design

and Development of Car Rental Management System for a Local Car Rental

Company by John Kenneth L. Anonas and Jasper Ivan D. Mendoza (2020).

This paper describes the design and development of Car Rental Management

System for a local car rental company using [Link] and SQL Server.

[Link]

Implementation of a Car Rental System

The Local Transport Service Provider by Jayson L. Tampis and Nino I.

Cachuela (2019). This paper presents implementation of a car rental system

 South East Asian Institute of Technology, Inc.
COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY
National Highway, Crossing Rubber, Tupi 9505, South Cotabato
___________________________________________________________________________
for a local transport service provider using PHP and MySQL. Development

and Evaluation of a Car Rental System for a Local Car Rental Company by

Kyle R. Mapa and Charles M. Arceo. This paper discusses the development

and evaluation of a car rental systems for a local car rental company using

[Link] and SQL Server. Design and Implementation of an Online Car

Rental System for a Local Car Rental Company by Russel Jan A. Anayatin

and Jomar L. Padasas. This paper presents implementation of an online car

rental system for a local car rental company using PHP and MySQL.

[Link]/topics/social-sciences