Shaira Mae L (2021-04-02, 8:23:51 AM): Hi! My name is Shaira Mae.
Give me a few
seconds to pull up your account info
Shaira Mae L (2021-04-02, 8:24:01 AM): I'll be your DoorDash Customer Support for
today. How are you doing?
Shelby (2021-04-02, 8:24:56 AM): I placed an order through Tim Hortons mobile app
and I am missing an item and was charged for it
Shaira Mae L (2021-04-02, 8:25:39 AM): Oh I am sorry to hear that you were not able
to receive a part of your order Shelby. I can only imagine the inconvenience that
this issue has brought you. This definitely is not the experience that we would
want you to have with us.
Shaira Mae L (2021-04-02, 8:26:06 AM): Since your payment was made directly to the
store and they have your payment information, kindly reach out to them to have this
resolved. The store will have to contact us directly if they have any further
questions regarding this order.
Shaira Mae L (2021-04-02, 8:26:22 AM): I would recommend calling their Support line
if available.
Shelby (2021-04-02, 8:26:43 AM): They redirect me to you guys
Shaira Mae L (2021-04-02, 8:28:45 AM): I'm sorry Shelby. As much as I want to help
you with this but since the order was directly placed through their app, we don't
have access to see it here on our end. For any problems with regards the order,
please contact them.
Shelby (2021-04-02, 8:28:57 AM): Ok thanks
Shaira Mae L (2021-04-02, 8:29:16 AM): Thanks for getting in touch with DoorDash
Support, . If you have any further questions, feel free to contact us back. Thanks
again.
