CITIZENS CHARTER

INSTITUTION OF LOK AYUKTA OF ANDHRA PRADESH : KURNOOL

To eradicate corruption, favoritism, mis-use and abuse of power and position

and to improve the efficiency in Public Services, the Government of Andhra Pradesh
had enacted the A.P. Lokayukta and Upa-Lokayukta Act XI of 1983 in the State of
Andhra Pradesh and the Institution of Lokayukta started functioning from 15th
November, 1983 onwards.

Who may approach the Institution of Lokayukta:

Any person aggrieved by various types of maladministration, mis-use or abuse

of power and inaction on the part of the concerned Public Servants may approach this
Institution by filing a complaint in the prescribed forms I & II, along with the details
of his grievance or allegations made against the Public Servants, duly paying the
complaint fee of Rs.150/- by way of cash/M.O./D.D. drawn in the name of “the
Registrar, Institution of Lokayukta of A.P., Hyderabad”.

Public Servants against whom the Lokayukta entertains the complaints.

• The Ministers (other than the Chief Minister), which includes a Deputy
Minister or a Parliamentary Secretary.
• Member of either House of the State Legislature including the Chief Whip.
• Any person appointed to a public service in connection with the affairs of
the State of Andhra Pradesh.
• Every Chairperson, Vice Chairperson and Members of a Zilla Praja Parishad
and every President and Members of Mandal Praja Parishad and Sarpanch,
Upa- Sarpanch and Members of a Gram Panchayat, constituted under the
Andhra Pradesh Panchayat Raj Act, 1994.
• Every Mayor, Deputy Mayor and Elected Members of a Municipal
Corporation, constituted by or under the relevant law for the time being in
force.
 • Every Chairperson, Vice-|Chair Person and Elected Members of a
Municipal Council, constituted or, deemed to be constituted under the
Andhra Pradesh Municipalities Act, 1965.
• Every Chairman or President, by whatever name called of the Governing
Body to which the management is entrusted and every Director or Member,
if any, in respect of,-
(1) any local authority in the State of Andhra Pradesh;
(2) any statutory body or Corporation (not being a local authority)
established by or under a State Act and owned or controlled by the
Government of Andhra Pradesh and any other Board or Corporation as the
Government may having regard to its financial interest therein specify by
notification in the Gazette from time to time;
(3) any Government company within the meaning of Section 617 of the
Companies Act, 1956 in which not less than 51 percent of its paid up share
capital is held by the Government of Andhra Pradesh or any Company which is
a subsidiary of such company;
(4) any society registered under the Andhra Pradesh Societies Registration
Act, 2001 which is subject to the control of the Government; any Co-operative
Society registered or deemed to be registered under the Andhra Pradesh
Co-operative Societies Act, 1964 and the Andhra Pradesh Mutually Aided
Cooperative Societies Act, 1995, having its area of operation in the State either
whole or in part.
(5) Member of a Committee or Board, statutory or non-statutory,
constituted by the Government of Andhra Pradesh.
• Every Vice Chancellor and Registrar of a University in the
State established by law made by the State Legislature.
• Officer in the Service or pay of a local authority, University, Statutory Body
or Corporation, Society or other institutions.

Officers outside the jurisdiction of this Institution (Section 21):

• the Chief Justice or any Judge of the High Court or a member of the Judicial
service as defined in Clause (b) of Article 236 of the Constitution.
• any Officer or Servant of any Court in the State.
• the Accountant General, Andhra Pradesh.
 • the Chairman or a Member of the Andhra Pradesh Public Service Commission.
• the Chief Election Commissioner, the Election Commissioners and the Regional
Commissioners referred to in Art.324 of the Constitution and the Chief
Electoral Officer of the State of Andhra Pradesh.
• the Speaker and the Deputy Speaker of the Legislative Assembly and the
Chairman and the Deputy Chairman of the Legislative Council and the staff of
Legislature Secretariat.
• the Chairman or member of the Andhra Pradesh Administrative Tribunal.
• any Officer or Servant of the Andhra Pradesh Administrative

Tribunal. Procedure in respect of investigation (Section 10):

(1) Where the Lokayukta or Upa-Lokayukta after making such preliminary

verification as he deems fit, proposes to conduct any investigation under this
Act, he, -
(a) shall forward a copy of the complaint or, in the case of any
investigation which he proposes to conduct on his own motion, a
statement setting out the grounds therefor, to the public servant
concerned and the competent authority concerned;
(b) shall afford to the public servant concerned an opportunity to offer his
comments on such complaint or statement; and
© may make such orders as to the safe custody of documents relevant to
the investigation as he deems fit.
(2)(a) Every preliminary verification referred to in sub-section (1) shall be
conducted in private and in particular, the identity of the complainant and of
the public servant affected by the said preliminary verification shall not be
disclosed to the public or the press, whether before or during the
preliminary verification, but every investigation referred to in sub-section
(1) shall be conducted in public; Provided that the Lokayukta or
Upa-Lokayukta may conduct any such investigation in private, if he, for
reasons to be recorded in writing thinks fit to do so.
(b) The Lokayukta or Upa-Lokauyukta as the case may be shall make an
endeavour to complete the investigation within a period of one year from
the date of issue of notice in Form [Link] as prescribed in the rules to the
public servants; and where it is unable so to do he shall record his reasons
for such inability.
 (3) save as aforesaid, the procedure for conducting any investigation shall be
such as the Lokayukta or, as the case may be, the Upa-Lokayukta considers
appropriate in the circumstances of each case.
(4) the Lokayukta or Upa-Lokayukta may, in his discretion, refuse to investigate
or discontinue the investigation of any complaint involving any allegation if
in his opinion,-
(a) the complaint is frivolous or vexatious, or is not made in good faith; or
(b) there are no sufficient grounds for investigation or, as the case may be, for
continuing the investigation; or
© other remedies are available to the complainant and in the circumstances of
the case it would be more proper for the complainant to avail of such
remedies.
(5) In any case where the Lokayukta or Upa-Lokayukta decides not to entertain
a complaint or to discontinue any investigation in respect of the complaint,
he shall record his reasons therefor and communicate the same to the
complainant and the public servant concerned.

Prosecution of false complaints (Section 13):

• Notwithstanding anything in Section 10 or any other provisions of this Act,
whoever wilfully or maliciously makes any false complaint under this Act,
shall, on conviction, be punished with imprisonment for a term which may
extend to one year and shall also be liable to fine.
• No Court, except a Court of the Judicial Magistrate of the First Class shall
take cognizance of the offence under sub-section (1).
• No such Court shall take cognizance of any such offence except on a
complaint made by a person against whom false complaint was made, and
after obtaining the previous sanction of the Lokayukta or Upa-Lokayukta,
as the case may be.
• Such Court, on conviction of the person making false complaint, may
award, out of the amount of the fine, to the complainant such amount of
the compensation as it thinks fit.
Reports of the Hon’ble Lokayukta or Hon’ble Upa-Lokayukta (Section 12):
• If, after investigation of any allegation in respect of any action under this
Act, the Lokayukta or Upa-Lokayukta is satisfied that such allegation is
substantiated either wholly or partly, he shall by a report in writing,
communicate his findings and recommendations along with the relevant
documents, materials or other evidence to the competent authority.
• The competent authority shall examine the report forwarded to it under
sub- section (1) and without any further inquiry take action on the basis of
the recommendation and intimate within three months of the date of
receipt of the report, the Lokayukta or, as the case may be, the
Upa-Lokayukta, the action taken or proposed to be taken on the basis of the
report.
• Where, in a report forwarded by the Lokayukta or Upa-Lokayukta, any
recommendation imposing the penalty of removal from the office of a
public servant falling within sub-clause (iv) or sub-clause (v) of Clause (k) of
Section 2 has been made, it shall be lawful for the Governmemnt without
any further inquiry to take action on the basis of the said recommendation
for the removal of such public Servant from his office and for making him
ineligible for being elected to any office specified by the Government in
this behalf, notwithstanding anything contained in any law for the time
being in force.
• If the Lokayukta or Upa-lokayukta is satisfied with the action taken or
proposed to be taken on his findings and recommendations referred to in
sub- section (1), he shall close the case under intimation to the
complainant, the public servant and the competent authority concerned;
but where he is not so satisfied and if he considers that the case so
deserves, he may make a special report upon the case to the Governor and
also inform the complainant.
• The Lokayukta and the Upa-Lokayukta shall present annually a
consolidated Report on the work done under this Act to the Governor.
• On receipt of the special report under sub-section (4) or the annual report
under sub-section (5), the Governor shall cause a copy thereof together
with an explanatory memorandum to be laid before each House of theS
tate Legislature.
• Subject to the provisions of sub-section (2) of Section 10, the Lokayukta
may, at his discretion make available, from time to time, the substance of
 cases closed or otherwise disposed of by him or by the Upa-Lokayukta,
which may appear to him to be of a general, public, academic or
professional interest in such manner and to such persons as he deem
appropriate.

Any complainant can approach the Complaints Section during the office
working hours to know the procedure for filing a complaint. The complainant may
approach the Deputy Registrar or Assistant Registrar(Judicial) to know the stage of the
complaint filed by him. If he feels any difficulty with the above Officers he may
approach the Registrar of the Institution.

This Institution designated the following Officials as Public Authorities under

Right to Information Act, 2005 to provide information to the applicants under the said
Act, 2005:

[Link]. Name and Designation Designation under Contact Number

RTI Act
01. Sri [Link] Reddy, Appellate Authority 08518-267271
Registrar
02. Sri [Link], Public Information 08518-267277
Deputy Registrar Officer
03. Sri [Link] Rani, Assistant Public 08518-267272
Assistant Registrar Information Officer