MARKETING/ SALES WORK FLOW PROCESS
ADVERTISEMENT
ENQUIRY (INTRODUCE HERIYTAGE, RECORD DETAILS
IN ENQUIRY REGISTER) CANCELLATION
& ANALYSIS
RESPONSE TO ENQUIRY & MAKE FOLLOW UP WHEN NECESSARY
SUBMIT QUOTATION – MAKE FOLLOW UP
ORDER BOOKING (USE ORDER FORM & WRITE THE DETAILS)
COMMUNICATION TO HERIYTAGE TEAM THROUGH INSTRUCTION
SHEET PRE- EVENT MEETING (FP)
SERVICE
PURCHASE/STORES/SECURITY/LAWN (BANQUET)/HOUSEKEEPING
MANPOWER & MATERIAL PROCUREMENT (USE PO FORM)
PROVIDE SERVICE FOR FUNCTION (KITCHEN, LAWN)
OBTAIN FEEDBACK FROM CUSTOMER (USE CUSTOMER SATISFACTION
REPORT)
WEEKLY REVIEW MEETING