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TDR (Ticket Deposit Receipt) Rules

What is TDR ( IRCTC / Indian

Railways Refund)?

TDR (Ticket Deposit Receipt) is process of

claiming refund for the booked ticket from Indian
Railways (IRCTC). The refund process will
take at-least 60 days and more.

When I can submit TDR?

TDR filing Reason & Refund Eligibility as per

Railway Refund Rules

Train Cancelled

If Train cancelled, Full Refund will be processed

automatically in the same account through which
the payment was made at the time of booking.

Train Late More Than 3 Hours

and Passenger Not Travelled.

TDR shall be filed before the actual departure of

the train for availing full refund

Difference Of Fare In Case proper

Coach Not Attached and
passenger has to travel in lower
class

TDR shall be filed within 2 days of the date of

issue of the certificate(excluding the day of issue
of the certificate) and the original certificate
(GC/EFT) issued by the ticket checking staff is to
be sent through post to IRCTC.

AC Failure.

TDR shall be filed within 20 hours of actual

arrival of the train at passenger’s destination and
the original certificate (GC/EFT) issued by the
ticket checking staff is to be sent through post to
IRCTC.

Excess fare Charged BY TTE

TDR shall be filed upto 72 hours of actual arrival

of the train at passenger’s destination and the
original certificate (GC/EFT) issued by the ticket
checking staff is to be sent through post to
IRCTC.

Party Partially Travelled.

TDR shall be filed upto 72 hours of actual arrival

of the train at passenger’s destination and the
original certificate (GC/EFT) issued by the ticket
checking staff is to be sent through post to
IRCTC.

Passenger Not Travelled.

No refund of fare shall be admissible on the

ticket having confirmed reservation in case ticket
is not cancelled or TDR not filed online upto four
hours before the scheduled departure of the
train. No refund of fare shall be admissible on
RAC etickets in case the ticket is not cancelled or
TDR not filed online upto thirty minutes before
the scheduled departure of the train.

Train Diverted And Passenger Not

Travelled.

TDR shall be filed upto 72 hours of schedule

departure of the train at passenger’s Boarding
station.

Train Diverted And Train Not

Touching Boarding Station.

TDR shall be filed upto 72 hours of schedule

departure of the train at passenger’s Boarding
station.

Train Diverted And Train Not

Touching Destination Station.

TDR shall be filed upto 72 hours of schedule

departure of the train at passenger’s Boarding
station.

Passenger Not Travelled Due To

Ticket In RAC After Chart
Preparation.

No refund of fare shall be admissible on RAC

etickets in case the ticket is not cancelled or TDR
not filed online upto thirty minutes before the
scheduled departure of the train.

Train Terminated Short Of

Destination.

TDR shall be filed upto 72 hours of schedule

arrival of the train at passenger’s destination and
the original certificate (GC/EFT) issued by the
ticket checking staff is to be sent through post to
IRCTC.

Party Partially
Confirmed/Waitlisted And
Waitlisted Passengers Did Not
Travel.

TDR shall be filed upto 72 hours of actual arrival

of the train at passenger’s destination and the
original certificate (GC/EFT) issued by the ticket
checking staff is to be sent through post to
IRCTC.

Party Partially
Confirmed/Waitlisted And All
Passengers Did Not Travel.

No refund shall be granted on

reserved/RAC/waitlisted ticket if it is TDR filed
after thirty minutes before scheduled departure
of the train.

Party Could Not Cancel Because

Chart Prepared At Originating Or
Previous Remote Location.

No refund of fare shall be admissible on the

ticket having confirmed reservation in case ticket
is not cancelled or TDR not filed online upto four
hours before the scheduled departure of the
train. No refund of fare shall be admissible on
RAC etickets in case the ticket is not cancelled or
TDR not filed online upto thirty minutes before
the scheduled departure of the train.

Change In Reservation Status

From Confirmed To
Waitlisted/Part Waitlisted/RAC
After Chart Preparation.

No refund shall be granted on RAC ticket or

waitlisted ticket after thirty minutes before the
scheduled departure of the train.

After Charting No Room

Provided.

TDR shall be filed within 3 hours of actual

departure of the train at passengers Boarding
station.

Difference Of Fare As Passenger

Travelled In Lower Class.

TDR shall be filed within 2 Days of the date of

issue of the certificate(excluding the day of issue
of the certificate) and the original certificate
(GC/EFT) issued by the ticket checking staff is to
be sent through post to IRCTC.

Please note that the decision about the

acceptance / rejection or amount of refund
will be taken by the concerned Zonal
Railways as per extant Refund rules of
Indian Railways and not by IRCTC.

How do I file a TDR for Train

tickets booked through IRTCTC?

TDR Filing Details:

Login to your IRCTC Account.

Click to Booked Ticket History.

List of tickets where date of Journey has

elapsed.

Select PNR for which TDR is to be filed

and click "File TDR" Button.

Select the passenger name from the

ticket details for claiming TDR refund.

Select the reason form list box or type

the reason if you select others.

Click Submit Button.

If Selected "Other" option new text box

will open.

Customer can fill the details of reason

and then click Submit button.

Confirmation will be show for completing

filing TDR.

If details are confirmed clik "OK" in alert

window.

Your TDR has been Filed Successfully.

TDR Entry Confirmation page will be show

PNR Number, Transanction ID, Reference
number, TDR Status, Reason.

How do I file a TDR for tickets

booked through Paytm /
Makemytrip / Cleartrip / Yatra?

When your Train ticket booked through Paytm /

Makemytrip / Cleartrip / Yatra, you can follow
these procedure.

Login to your IRCTC Account.

Click to Booked Ticket History.

List of tickets where date of Journey has

elapsed.

Select PNR for which TDR is to be filed

and click "File TDR" Button.

Select the passenger name from the

ticket details for claiming TDR refund.

Select the reason form list box or type

the reason if you select others.

Click Submit Button.

If Selected "Other" option new text box

will open.

Customer can fill the details of reason

and then click Submit button.

Confirmation will be show for completing

filing TDR.

If details are confirmed clik "OK" in alert

window.

Your TDR has been Filed Successfully.

TDR Entry Confirmation page will be show

PNR Number, Transanction ID, Reference
number, TDR Status, Reason.

How much percentage of ticket

price is refunded if passenger not
traveled under TDR refund
scheme in railways?

It depends on the reason you have filed for the

TDR. For example:

Once you filed a TDR for "Train late than

3 hours and passenger not travelled", got
return in around 45 days (Full Refund of
reservation cost)

Once you filed a TDR for "Ticket

converted from wait list to RAC and
passenger not travel", got refund in 7
days (Full money refunded :-))

Once for "AC not working properly "

provided by the TTE in train itself, still
waiting for my return (almost 1 year).

Basically your TDR application requires the

approval of zonal manager, it differs in time
depending on your reason and yes sometimes
your TDR gets rejected also.

What is EFT detail in filing IRCTC

TDR?

Excess fare ticket (EFT) (in original) issued by

the TTE is must to claim for refund. In case of
wrongly charged by the TTE-full refund will be
granted by the Chief Commercial
Manager/Refunds. Excess fare ticket (EFT) (in
original) issued by the TTE is must to claim for
refund.

What is CR registered status in

IRCTC TDR?

'CR' stands for "Claim Refund" which means you

can obtain a refund of a ticket on a journey not
taken. You could also check back on the TDR
status from time to time. If it shows Admin
Approved, it means that your case is eligible for
a refund as approved by the IRCTC
Corporate/IRCTC Zonal Office.

Suppose I am unable to
approach the concerned
authorities, what do I do?

In exceptional circumstances you may obtain a

Ticket Deposit Receipt (TDR) from the nearest
major station within 3 (Three) days from the day
of scheduled travel. You must then submit an
application in the prescribed form (Printed on the
back of TDR) to the Chief Commercial Manager
(Refunds) of the Zonal Railway to which the
Ticket Deposit Receipt-issuing station belongs.

This application must be submitted within 10

(Ten) days from the date of your journey. The
refund offi cer will examine the case on merit
and, if decided, refund will be sent to you by a
Station Pay Order (to be encashed at station) or
Money Order or Crossed Cheque.

Ticket Deposit Receipt (TDR)

Rules in case of I-Ticket:-

Online refund request is not allowed for i-

ticket.

Customers are requested to surrender the

I-Ticket with the Station Master and
obtain a Ticket Deposit Receipt (TDR)
within 30 days from the date of scheduled
travel.

Send your claim for refund to the

following address attaching the original
copy of the TDR to:
GGM(IT),
Indian Railway Catering and Tourism
Corporation Ltd.
1st Floor, Internet Ticketing Centre,
IRCA Building, State Entry Road,
New Delhi 110055.
The TDR Refund will be processed as per
Extant Railway Rules:

IRCTC will forward the claim to Concerned

Railways to process the refund and
money of refund amount will be credited
back to same account through which
payment was made after receiving the
same from the concerned Railways.

How long does it take to get

IRCTC TDR refund?

The TDR Refund will be processed as per Extant

Railway Rules. TDR should be filed before or
within 30 minutes of the Departure of Train. The
refund process will take at-least 60 days and
more. E-ticket refund request (after chart
preparation) can be filed online.

Ticket deposit receipt(TDR) Rules

in case of E-Ticket:-

E-ticket refund request (after chart

preparation) can be filed online.

The customers are requested to use the

online TDR Filing & Status tracking
service provided by IRCTC. Select the
“File TDR” Link in the left panel under the
“My Transactions” menu for filing TDR
online IRCTC will forward the claim to
Concerned Railways to process the refund
and money of refund amount will be
credited back to same account through
which payment was made after receiving
the same from the concerned Railways. In
case of e-ticket the refund is processed
by the Refund Office of the Zonal
Railways in whose jurisdiction the
destination station of the train falls.

Online File TDR option is not available for

Agent. If ticket booked through Agent the
refund request should routed through
Agent only.

Whenever Agents received such a request

from their customers they are required to
send a mail to [email protected]
containing following details.

Ticket Details:

Transaction Train Date of

PNR Number From To
Id Number Journey
01-
1234567890 1000XXXXX 12345 NDLS BCT Nov-
2017

Passenger Details:

Sl No. Passenger Name AgeSex Reason for TDR

XX XXXXXX XXXXXX XX X XXXXXXXXXXXX

A part from above, the agent will give a

declaration that he has obtained written request
from the customer for refund. IRCTC will file TDR
and forward the claim to Concerned Railways to
process the refund and money of refund amount
will be credited back to Agents account through
which payment was made after receiving the
same from the concerned Railways.

TDR Filing for Agent:-

The Authorized Agents of IRCTC cannot file TDRs

online. They have to send a mail to IRCTC for
filing TDR. The customers who have to claim
refund against the tickets purchased through the
Agents should approach to the concerned Agent
for filing TDR. It should be kept in mind the
Railways decide refund cases as per extent
Railway Refund Rules. As such it should be
ensure that the TDRs are filed within the
prescribed time limits.

Whenever Agents receive such requests from

their customers, they are required to send a mail
to IRCTC at nominated e-mail id, provided by
IRCTC through their registered e-mail id
containing following details within prescribed
time. If any TDR request is received at other
than nominated email id or from other than
registered e mail id, IRCTC shall not be entertain
the same.

The agent will obtain written request from the

customer for refund for record purpose as proof
that the customer has preferred claim for refund.

The cases in which TDR are filed are decided by

the Zonal Railway under whose jurisdiction the
train destination falls. After receipt of the refund
amount from the said Railway, refund amount
will be credited back to same account of the
Agent through which payment was made.

Confirm Ticket Cancellation

RAC Ticket Cancellation

Waiting List Ticket Cancellation

Confirm+RAC Ticket Cancellation

TDR Filing Rules

Train Cancelled Refund

Train late More than 3 hrs

Train Diverted

PRS Counter Ticket Cancellation

Calculator

Failed Transaction Refund

PNR Status | Train Running Status | Seats Availablity |

Trains between Stations / Seats | Train route | Train Fare |

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