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Thrissur, Kerala 680684
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9446457378 | [email protected]
Summary
Professional and empathic Student Counselor skilled at providing positive
Spell Check
direction for students' academic, social and emotional well-being. Values
diversity in responding to individual differences in students. Offers excellent
verbal communication skills and adheres to professional ethics and
confidentiality guidelines. Skilled in developing individualized support plans,
crisis intervention strategies, and fostering positive relationships with students.
Resume Sections
Excel in communication, empathy, and active listening to facilitate student
success and well-being. 1 Heading
Templates Skills
Diya Agarwal
New Delhi, India 110034
Interpersonal communication,Active 2 Summary
Listening, Psychological Assessment,
+91 11 5555 3345 | [email protected]
Summary
Customer-focused Retail Sales professional with solid understanding of retail
dynamics, marketing and customer service. Offering 5 years of experience
Management,Interpersonal
providing quality product recommendations and solutions to meet customer
Skills
needs and exceed expectations. Demonstrated record of exceeding revenue
targets by leveraging communication skills and sales expertise.
Skills
Cash register operation
POS system operation
Sales expertise
Inventory management
Accurate money handling
Documentation and
,Psychological Testing, Problem- 3
Solving ,Adaptability and Resilience,
Teamwork recordkeeping
Retail merchandising expertise
Experience
02/2017 - Current ZARA － New Delhi, India
Teamwork, Presentation and
Retail Sales Associate
Experience
Increased monthly sales 10% by effectively upselling and cross-selling
4
products to maximize profitability.
Prevented store losses by leveraging awareness, attention to detail, and
Teaching,SPSS Statistics,Yoga,Singing,
integrity to identify and investigate concerns.
Processed payments and maintained accurate drawers to meet financial
targets.
03/2015 - 01/2017 Dunkin’ Donuts － New Delhi, India
Motivator,Microsoft Excel, Microsoft
Barista
Upsold seasonal drinks and pastries, boosting average store sales by ₹1500
weekly.
Education and Training
Managed morning rush of over 300 customers daily with efficient,
Word,SPSS,JAMOVI software,
levelheaded customer service.
Trained entire staff of 15 baristas in new smoothie program offerings and
procedures.
Developed creative and appealing latte art techniques and instructed 5
Individual counseling
coworkers in method.
Education and Training
2016 Oxford Software Institute & Oxford School of English － New Delhi, India
Diploma in Financial Accounting
Languages
Experience Paper Presentation
Hindi: Native speaker
6
English: C2
Proficient
Bengali: B2
Upper-intermediate
08/2024 - Current RGM International School － Andhra Pradesh, IN
Student Counselor and Social Teacher
[email protected]
+91 11 5555 3345
New Delhi, India 110034
Diya Agarwal 02/2024 - 03/2024 Government Mental Health Centre － Thrissur, Kerala
7 Paper Presentation
Skills
• Cash register operation
• POS system operation
Summary
Customer-focused Retail Sales professional with solid understanding of retail Psychology Intern
+ Add a section
• Sales expertise dynamics, marketing and customer service. Offering 5 years of experience
providing quality product recommendations and solutions to meet customer needs
Assisted in the development of psychological assessment tools, including
• Teamwork
• Inventory management and exceed expectations. Demonstrated record of exceeding revenue targets by
• Accurate money handling leveraging communication skills and sales expertise.
• Documentation and
recordkeeping
Experience
• Retail merchandising expertise
administering and scoring tests in children
ZARA - Retail Sales Associate
New Delhi, India
Education And Training 02/2017 - Current
2016 • Increased monthly sales 10% by effectively upselling and cross-selling products
Diploma In Financial Accounting: to maximize profitability.
Oxford Software Institute & • Prevented store losses by leveraging awareness, attention to detail, and integrity
Provided direct clinical services to clients such as individual therapy,
Oxford School Of English to identify and investigate concerns.
New Delhi, India • Processed payments and maintained accurate drawers to meet financial targets.
Dunkin’ Donuts - Barista
Languages New Delhi, India
Hindi: Native speaker 03/2015 - 01/2017
group counseling, and crisis intervention.
English: C2 • Upsold seasonal drinks and pastries, boosting average store sales by ₹1500
Proficient weekly.
• Managed morning rush of over 300 customers daily with efficient, levelheaded
Bengali: B2 customer service.
Upper-intermediate • Trained entire staff of 15 baristas in new smoothie program offerings and
Conducted a mental status examination and case history from clients.
procedures.
Interests And Hobbies McDonald's - Cashier
Recreational Football League New Delhi, India
• Team captain 01/2014 - 02/2015
Interacted with children, listened to the challenges they face, and
• Two-time league champions • Processed all sales transactions accurately and promptly to prevent long
Red Cross Volunteer customer wait times.
• Taught classes in lifesaving skills • Entered requested menu items into POS terminal, modifying with substitutions
including: CPR, First Aid and add-ons to customize orders.
• Accurately made change for cash transactions.
• Verified orders and bagged items for easy transport.
conducted screening tests, along with various psychological assessments.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Monitored and counted food stock and supplies to reorder on time.
• Kept customer and food preparation areas clean and well organized for maximum
efficiency.
Specific learning disorder (SLD), Stanford-Binet Intelligence (IQ test),
ASD, VSMS, ISAA, ADHD T-2, and Vineland Adaptive Behavior Scales
(VABS)
Conducted intake interviews with clients to assess their mental health
DIYA AGARWAL
needs.
New Delhi, India 110034
+91 11 5555 3345
Observed and documented client behaviors during sessions.
Attended weekly case conferences to discuss progress of clients'
[email protected] SUMMARY Customer-focused Retail Sales professional with solid understanding of retail
treatment plans.
dynamics, marketing and customer service. Offering 5 years of experience providing
Education and Training
quality product recommendations and solutions to meet customer needs and
exceed expectations. Demonstrated record of exceeding revenue targets by
leveraging communication skills and sales expertise.
SKILLS • Cash register operation • Inventory management
01/2024 CENTRAL UNIVERSITY OF PUNJAB
• POS system operation • Accurate money handling
• Sales expertise • Documentation and recordkeeping
EXPERIENCE RETAIL SALES ASSOCIATE, 02/2017 - Current
M A: psychology
ZARA, New Delhi, India
• Increased monthly sales 10% by effectively upselling and cross-selling products to
maximize profitability.
• Prevented store losses by leveraging awareness, attention to detail, and integrity to
GPA: CGPA: 7.66
identify and investigate concerns.
• Processed payments and maintained accurate drawers to meet financial targets.
BARISTA, 03/2015 - 01/2017
Dunkin’ Donuts, New Delhi, India
• Upsold seasonal drinks and pastries, boosting average store sales by ₹1500 weekly.
01/2022 GHSS CHEMBUCHIRA
• Managed morning rush of over 300 customers daily with efficient, levelheaded
customer service.
Bsc: Psychology
GPA: 83.9%
01/2019 SARASWATHY VIDYANIKETHAN CENTRAL SCH TRICHUR KL
Plus two: Bio-maths
GPA: 84%
01/2017 Class 10
GPA: CGPA: 9.8
Paper Presentation
Presented a paper entitled "Parent-child relationship quality, Grit and
Career decision making among adolescents" during the international
conference on Mental Health and Well-being organized by (SIMHANS)
Paper Presentation
SIMHANS October 12-13,2024
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