Supporting and Troubleshooting Windows 11 (MOC 55342)
ID MOC 55342 Price CHF 2,990.—(excl. VAT) Duration 4 days
Who should attend Microsoft Active Directory Domain Services (AD DS)
principles.
The primary audience for this course is Desktop Support Understanding of the Public Key Infrastructure (PKI)
Technicians (DSTs). These technicians provide Tier 2 support to components.
Windows Server fundamentals.
users with domain-joined computers running the Windows 11 OS,
Microsoft Windows Client essentials; for example,
typically in medium to large enterprise organizations. These DSTs experience with Windows 10 or 11 or knowledge from the
focus on a broad range of technical issues for: M70697A: Implementing and Managing Windows 11
course.
Windows 11
Devices
Cloud services Course Objectives
Apps
Networking Describe the processes involved in planning and using a
Hardware troubleshooting methodology for Windows 11.
Troubleshoot startup issues and operating system services
The key responsibilities include resolving technical issues relating on a Windows 11 PC.
to: Perform system recovery.
Resolve issues related to hardware devices and device
drivers.
Windows 11 installation, upgrade, and migration
Administer Windows 11 devices.
Activation
Troubleshoot issues related to network connectivity.
Performance
Configure Windows 11 devices by using Group Policy.
User state
Configure and troubleshoot user settings.
Device synchronization
Configure and troubleshoot resource access.
Implement remote connectivity.
Other key responsibilities include: Deploy and troubleshoot applications.
Maintain Windows 11 devices.
Configuring and troubleshooting local and remote network
access
Configuring and troubleshooting access to apps Course Content
Troubleshooting access to data and printers
Troubleshooting authentication, Endpoint security and Introducing Windows 11
policy Administering Windows 11 remotely
OS and data recovery Troubleshooting startup and performing system recovery
Troubleshooting devices and device drivers
The secondary audience for this course are IT professionals who Configuring and troubleshooting network connectivity
administer and support Windows 11 desktops, devices, users, and Troubleshooting Group Policy
associated network and security resources. Configuring and Troubleshooting Security Settings
Configuring and Troubleshooting User State
Configuring and Troubleshooting Resource Access
Prerequisites Troubleshooting applications
Maintaining Windows 11
Networking fundamentals, including Transmission Control
Protocol /Internet Protocol (TCP/IP), User Datagram
Protocol (UDP), and Domain Name System (DNS).
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Supporting and Troubleshooting Windows 11 (MOC 55342)
Training Centres worldwide
Fast Lane Institute for Knowledge Transfer (Switzerland) AG
Husacherstrasse 3
CH-8304 Wallisellen
Tel. +41 44 832 50 80
info@[Link], [Link]
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