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EMPLOYMENT HISTORY
February 2016-June American Express Limited Position: Customer Care
Professional –Japan Corporate
Duties: Data entry
April 2013-June 2015 Webroot Software Pty Ltd
Position: Tier1 Japanese Customer support Help Desk
Duties; Customer Service
Jan 2009-Jan 2012 British Telecom Australasia Pty Ltd.
Position; Telephone conference coordinator
Duties; Customer Service, Bookings, Help telephone
Jan2006-Mar 2007 JTB AUSTRALIA Pty. Ltd
Position: Travel package operation, inbound operator
Mar 2005-Augst 2005 Nihon Brain Centre Australia Pty. Ltd.
Position: Administrator/PA/Language service coordinator
Duties: Coordination of translations and interpreting,
translation check, Running correspondence translation and interpreting
course
Sep 2004 - Feb 2005 AU shop, Goto Co., Ltd; AU by KDDI
Mobile phone authorized distributor, Japan
Position: Consultant / Marketing / Sales staff
Duties included: Consultation on Mobile phone monthly
plans and other services Mobile phone sales Configuring mobile phones
settings and Network Access Handling sales inquiries, customers’
complaints
Education: Tertiary Education
Bachelor of Psychology, Otemon Gakuin University, Osaka,
Japan
Graduated in 1992
Further Education
Diploma of Interpreting
NSW TAFE, 2008
Diploma of International Business
NSW TAFE, 2009
Diploma of Translation
NSW TAFE, 2013.
English level: IELTS 6.5
Driver’s license
REFERENCES: English and Japanese referees available on request.
