Contact
RAFFY GALLEGO
Phone
587 - 968 2564 I am a very loyal and clearly dedicated individual who has the ambition to succeed in any given
environment. I love to learn and I am always up to challenge whatever the situation. I get along
with others, whilst also working efficiently on my own. I am seeking a position I can develop and
Email excel while giving my best to an employer.
Raffygallego02@[Link]
Experience
Address
Harmony Beef
4216, 55 Street, Northeast, Calgary, Alberta September 2022
Industrial Meat Cutter ( Supervisor)
To ensure that the quality of the product meet customers expectations. Oversee the
Education
operation of the corresponding department. Also, train and educate staff of proper way of
slicing and cutting meats. Ensure effiecieny of the team members.
Showhome Furniture
2013
Associate in Hotel and Restaurant Merchandiser
Management Monitor stock movement and consider markdowns, promotions, price changes, clear outs
University of Bohol etc. Maximize customer interest and sales levels by displaying products appropriately.
Analyse sales figures, customers reactions and market trends to anticipate product needs
and plan product ranges/stock
Training and
Certification Modala Beach Resort
May 2022
Certified Guest Service Professional Front Office Executive
2018 Manage reservations and guest relations.
Food & Beverage Services Handle all customer sales queries including walk-in, phone in, and electronic messages.
National Certificate Level 2012 Maintain optimal room position and occupancies to generate maximum resort revenues.
Caregiver Collaborated with travel agents and sales offices in connection with guest reservations.
National Certificate Level Perform check-in and check-out activities.
Technical Education & Skills Keep records of all sales inquiries and actual sales.
Development Authority (TESDA) Handle post-sales follow up and address customer complaints.
2005-2007 Manage and upkeep clean, sterile and positive environments optimizing patient comfort
and safety
Red Cross Training - First Aider
On the Job Training
The Bellevue Resort -5 Star Ibex Global Services
November 2021 - 2022
Quality Assurance (CSR)
Skills Maintaining all the agents are performing well through their calls and making sure they give
good resolution for the customers. Responsibility to measure compliance with established
agent behavior's expectations. Review a subset of support agent's conversation via Call and
Knowledge in Internet application emails. Discuss and explain feedback to the agent in regular meetings. Help agent to
Good written and oral communication improve their performance with specific instructions. Create report to reflect support
performance.
skills
Can work under pressure
Hardworking and can do multitasking Amorita Resort, Bohol
July 2014 - August 2021
Computer literate
Front Office Associate (Supervisor)
Good leadership skills
Oversaw activities of the Front Office and Front office team members to ensure timely
Can do a job effectively and efficiently and accurate customer service.
Work oriented Effectively managed staff, trained subordinates, and conducted briefing sessions.
Handled guest complaints and request in a professional manner.
Ensure the front desk is tidy and has all necessary stationery and supplies
