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Support Funding Cash Funding Frequently
asked questions
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Why is there a withdrawal hold
on my account?
First-time instant purchase
Certain instant purchases, such as first time ACH
Online Banking, debit or credit card or digital wallet
purchases, will trigger a withdrawal hold for up to 72
hours. Withdrawal holds may also be triggered by
deposits from certain banks as well as security
reasons. Additional cash purchases made during this
72 hours will also be locked for the remainder of the
72 hours.
Trading is unaffected, you will still be able to trade
throughout the period of the withdrawal hold.
Recent password change
If you make any changes to your password,
withdrawals to new withdrawal addresses will be
held for up to 24 hours, for security purposes. Any
withdrawals to updated withdrawal addresses,
within 24 hours of a password reset, will also be held.
Addresses that you already added to your account
won’t be affected.
If you have any additional questions about a specific
hold on your account, chat directly with one of our
Support specialists by clicking the Help button in the
right corner of your screen.
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R E L AT E D A RT I C L E S
Cryptocurrency deposit processing times
Unable to withdraw cryptocurrencies
Kraken's address
Cryptocurrency withdrawal statuses
Verification requirements change on March 29th, 2019
R E C E N T LY V I E W E D A RT I C L E S
Unable to withdraw cryptocurrencies
Debit or credit card purchases with Visa and
Mastercard
How to withdraw cryptocurrencies from your Kraken
account
Deposit and withdrawal limits by verification level
Verification levels explained
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