Radhika D (23/10/2024, [Link]): Thank you for contacting Dell Technologies.
My
name is Radhika. While I am checking the details, let me also inform you that your
chat has landed to paid support queue.
Radhika D (23/10/2024, [Link]): Kindly confirm, are we referring to the LAT3420
system with the Service Tag: B3MP4B3
Dhruv (23/10/2024, [Link]): I'm the same guy
Dhruv (23/10/2024, [Link]): you talked to about half an hour ago
Radhika D (23/10/2024, [Link]): Have you run the diagnostics ?
Dhruv (23/10/2024, [Link]): I have
Dhruv (23/10/2024, [Link]): I've took a picture of it on my phone
Radhika D (23/10/2024, [Link]): Alright
Radhika D (23/10/2024, [Link]): You can share the screenshot .
Dhruv (23/10/2024, [Link]): ok
Radhika D (23/10/2024, [Link]): Sure
Radhika D (23/10/2024, [Link]): Have you checked in bios ?
Dhruv (23/10/2024, [Link]): yup
Dhruv (23/10/2024, [Link]): the thing where you told me to tap F12
Radhika D (23/10/2024, [Link]): Yes there is one more which is F2 for bios , were
you able to check this ?
Dhruv (23/10/2024, [Link]): Uh one more thing to mention, whenever I startup the
laptop the same error comes and gives me the option to continue on
Dhruv (23/10/2024, [Link]): And I have
Dhruv (23/10/2024, [Link]): in BIOS
Dhruv (23/10/2024, [Link]): Same thing happened
Radhika D (23/10/2024, [Link]): Is the port which you connect the charger has
loose connection or do you have to wiggle the charger ?
Dhruv (23/10/2024, [Link]): I am pretty sure it's nice and snug
Radhika D (23/10/2024, [Link]): It seems the issue is with the ac adapter as its
not getting detected .
Dhruv (23/10/2024, [Link]): oh, so do I need to replace it
Radhika D (23/10/2024, [Link]): May I know the status of the charger on the
Bios ?
Dhruv (23/10/2024, [Link]): it says that it's plugged in but not charging
Dhruv (23/10/2024, [Link]): in dell power manager
Dhruv (23/10/2024, [Link]): may I send you the screenshot?
Radhika D (23/10/2024, [Link]): Sure
Dhruv (23/10/2024, [Link]): I charged it with a third party charger for a while
so it has some battery for now
Radhika D (23/10/2024, [Link]): Did you check with the alternate charger and is
that working fine ?
Dhruv (23/10/2024, [Link]): it is working as normal
Radhika D (23/10/2024, [Link]): Ok, in that case we need to replace the AC
adapter .
Dhruv (23/10/2024, [Link]): ok, so I will need an official one so could you
please send me some websites I could see if they have in stock
Radhika D (23/10/2024, [Link]): Is this system for personal or commercial use ?
Radhika D (23/10/2024, [Link]): We provide the original charger .
Radhika D (23/10/2024, [Link]): I do not intend to rush you. I am just checking
if we are still connected.
Dhruv (23/10/2024, [Link]): We originally bought it for commercial use but now
it's for personal use
Radhika D (23/10/2024, [Link]): Yes we provide the same
Radhika D (23/10/2024, [Link]): I will share the quotation for the same
Dhruv (23/10/2024, [Link]): so do I have to replace the whole thing?
Dhruv (23/10/2024, [Link]): or only the cable that connects to the plug
Radhika D (23/10/2024, [Link]): Yes that is correct
Dhruv (23/10/2024, [Link]): like the 3 pin one
Dhruv (23/10/2024, [Link]): ok
Dhruv (23/10/2024, [Link]): please send me a link or so
Radhika D (23/10/2024, [Link]): Yes its the same charger we will be sending
Radhika D (23/10/2024, [Link]): Kindly fill and share the details so that we can
share the link .
Dhruv (23/10/2024, [Link]): ok
Radhika D (23/10/2024, [Link]): Would there be anything else besides this that
you'd require assistance with?
Dhruv (23/10/2024, [Link]): No.
Radhika D (23/10/2024, [Link]): I hope you received the email
Radhika D (23/10/2024, [Link]): Thank you for contacting Dell Technologies. I
hope you have a lovely day ahead! 😊
Dhruv (23/10/2024, [Link]): can we use GSTIN
Dhruv (23/10/2024, [Link]): on this purchas
Radhika D (23/10/2024, [Link]): Yes you can , we will generate invoice with GST
Radhika D (23/10/2024, [Link]): Would there be anything else besides this that
you'd require assistance with?
Radhika D (23/10/2024, [Link]): Thank you for contacting Dell Technologies. I
hope you have a lovely day ahead! 😊
