Program
Management
Efficiency and innovation
WHAT WE DO
The successful delivery From the outset, our priority is to establish a
strong partnership that protects our clients'
of projects in line with best interests throughout the planning,
implementation and commissioning stages.
stakeholder objectives
WSP has successfully managed complex
programs around the world in all major
is a trademark of
markets. Our team’s wide-ranging experience—
backed by a commitment to technical
excellence and innovation—ensures that we
WSP USA. We leverage offer the right plan and delivery strategy to
achieve optimal results.
our extensive experience
On every assignment, we emphasize the
in program delivery and importance of visionary planning, creative
funding strategies, organizational efficiency
our understanding of and risk management, as well as strong project
controls to analyze performance and support
technical, environmental decision-making. We serve as a trusted partner
to our clients to make certain that their
and commercial issues
strategic goals are met or exceeded.
to plan and implement
projects efficiently,
with a focus on cost,
schedule, quality
and safety.
OUR VALUE
PROPOSITION
Trust Unique Solutions
We take pride in the long-lasting relationships we We go beyond the goal of meeting technical
develop with our clients, building our processes requirements, adding value through strategic
around excellent service delivery. solutions that provide cost and schedule benefits.
Experience Life Cycle Approach
Our experts have extensive technical and We combine high-level advisory solutions with
management experience on complex programs practical insight to assist clients at any stage of a
worldwide. Our clients have access to a wide range project’s life cycle.
of professional skill sets, supported by more
than 130 years of experience, insight and
proven methodologies.
OUR SERVICE OFFERINGS
Our experience and expertise allow us to deliver a diverse
range of services across all phases of a project’s life cycle,
from pre-planning to operations and maintenance.
Advisory Services PRE-PLANNING
Project and Program
Management
Planning, Environmental and UPKEEP & FINANCE
Design Management IMPROVEMENTS
Commercial Management PROJECT
Commissioning and DELIVERY
Startup Management
Construction Management OPERATIONS & DESIGN
Project Controls MAINTENANCE
Quality Assurance
Stakeholder Management
CONSTRUCTION
DIVERSE MARKETS
TRANSPORTATION & INFRASTRUCTURE
Engineering, Procurement,
Environmental
Construction Management Owner’s Representative Owner’s Engineer
Consultant
Consultant
WATER & PROPERTY
ENVIRONMENT & BUILDINGS
Program Manager Delivery Partner Construction Manager Project Manager
ENERGY
Fostering Teamwork and Trust
Across All Delivery Methods
WSP has developed field-proven best practices
to implement projects successfully under a wide
range of delivery methods
— Traditional Design, Bid, Build
— Design-Build and Fast Track
— Owner’s Authorized Representative
— Construction Management
— Construction Engineering and Inspection
— Engineering, Procurement,
Construction Management
— Integrated Project Delivery
— Public-Private Partnership
— Program Management
Innovations Key Benefits
WSP has developed powerful software systems that easily Cost Reduction
integrate with industry-standard software tools to support — Reduced analytical labor costs when producing
and facilitate the successful execution of projects. project reports
Our Program/Project Management Information System — Reduced costs through standardization
(PMIS) is a dashboard application that integrates business
Efficiency
information and key performance indicators in a centralized
information package. It assists project management — Customization of user interface while pulling data
personnel in monitoring and managing project activities from numerous applications
to control safety, quality, costs, schedule, risk, general — Data consistency delivering a single source
documents management and other key functions. of information
PMIS applications are an integrated suite of independent — Easy query generation
project control software tools. Used in conjunction with — Intuitive integration with project work
established business processes, they provide effective breakdown structure
project management, improve service, increase revenue
and reduce costs. Accessibility
— Web-based application accessible from anywhere
The PMIS is customized to individual projects and specific at anytime
client requirements.
— Ease of access to project information
— Single-source access to all relevant project data
WHAT MAKES PROGRAM DELIVERY SUCCESSFUL?
IMPROVED COST-EFFICIENCY INNOVATIVE METHODOLOGY
Project/program controls are the cornerstone Our teams develop innovative approaches and
of a well-organized and efficient program. apply cutting-edge technology to increase
WSP has developed a dynamic, flexible and value for our customers. We implement sound
robust system that helps ensure the overall and efficient processes within a collaborative
project/program scope is monitored and environment, and prioritize compliance and
executed according to cost and schedule assurance throughout all project phases.
requirements, quality and safety standards
and regulatory requirements.
GUARANTEED DELIVERY QUALITY OF LIFE
Close collaboration with our clients ensures Conscious of the social and economic importance
that project delivery is effective from beginning of each asset being built or rehabilitated, WSP
to end. We represent our client’s interests takes great pride in delivering projects that will
throughout all project phases. Our project/ make a positive impact on communities. Client
program manager oversees implementation satisfaction is our key focus from a project
across the planning, design, procurement, management and user experience perspective.
construction and operations stages, resulting in
projects being delivered on schedule.
Our
experience
CALIFORNIA HIGH-SPEED RAIL
Location: California
Client/Owner: California High-Speed
Rail Authority
Services: Advisory Services; Project and Program
Management; Planning, Environmental and
Design Management; Commercial Management;
Commissioning and Startup Management;
Construction Management; Project Controls;
Quality Assurance; Stakeholder Management
The California High-Speed Rail System will be WSP has been helping to shape high-speed rail
the first of its kind in the U.S. It will connect in California since the earliest feasibility studies.
California’s mega-regions, contribute to economic We are now serving as the Authority’s rail delivery
development, promote a cleaner environment, partner (RDP), a seven-year engagement from the
create jobs and preserve both agricultural and planning and preliminary design phase through
protected lands. project delivery and operations. The RDP role
builds on our previous work as the Authority’s
The system will run from San Francisco to Los program manager; in this capacity, we coordinated
Angeles in less than three hours, at speeds of more the activities of multiple subconsultants and
than 200 mph, by 2029, and will eventually extend prepared the program-level environmental impact
to Sacramento and San Diego, totaling 800 miles report and environmental impact statement.
and up to 24 stations.
AVANGRID BULK ELECTRIC SYSTEM
Location: New York
Client/Owner: Avangrid
Services: Program Management; Conceptual Design
Engineering; Quality Control; Project Controls
Avangrid provides electricity to more than two
million of its customers through its 69kV, 115kV, A key task is to make certain that program
138kV, 230kV and 345kV transmission systems. processes consistently deliver quality without
WSP manages and coordinates the activities adverse impacts on health, safety or the
of assigned projects from inception through environment, using cutting-edge technology,
commissioning. The scope of services includes software and best practices to meet budget, quality
project management, project controls, procurement and schedule milestones. As a member of the
support, conceptual engineering, quality control, Avangrid team, we provide a clear understanding
construction management and commissioning of strategic program objectives, identify potential
support, as well as establishing and maintaining issues and provide solutions to keep the program
document control and records management systems on track.
for design activities.
HARTSFIELD-JACKSON ATLANTA
INTERNATIONAL AIRPORT CAPITAL
DEVELOPMENT PROGRAM
Location: Atlanta, Georgia
Client/Owner: City of Atlanta
Core Services: Program/Project Management
Support; Quality Management; Project Controls
WSP leads the joint venture providing program The program entails landside, terminal and
management support services for the $6 billion airside facility renewal, and replacement and
ATLNext program, a complex set of improvements modernization projects to meet increasing demand.
designed to enhance the passenger experience, Key program elements include a five-gate addition
increase service capacity and optimize airport to Terminal T, a new sixth runway and an extension
operations at the world’s most traveled airport. The of the underground Automated People Mover, as
joint venture is responsible for program/project well as improvements to the domestic terminal
management support, quality management, safety complex, parking decks, baggage handling systems
oversight, project controls, contract administration, and end-around taxiways. Dramatic new curbside
document control, invoice compliance, canopies, more open and brighter terminals, better
constructability reviews and supplier diversity parking options and other modern amenities
outreach, monitoring and reporting. will enhance the passenger experience. The
improvements will expand capacity including the
ability to accommodate A380 aircraft.
OREGON DEPARTMENT
OF TRANSPORTATION
DESIGN-BUILD PROGRAM
Location: Oregon
Client/Owner: Oregon Department
of Transportation
Core Services: Design-Build Guidebook; Procurement;
Contract Administration; Construction Oversight
WSP piloted a major design-build program for the Our services included project management support,
Oregon Department of Transportation that delivered 12 including all preliminary engineering, construction
projects in four years valued at $600 million. administration and engineering oversight. The
This effort involved developing technical requirements legislation that funded the program called for a
and criteria for evaluation of qualifications and strategy to maximize “expedient delivery,” which was
proposals for design-build projects ranging in size successfully implemented on this program.
from $5 million to $500 million in construction cost.
Our firm also provided engineering services to equip
design-builders with information for the final design
and construction effort.
MANCHESTER METROLINK
Location: Manchester, United Kingdom
Client/Owner: Transport for Greater Manchester
Core Services: Project and Program Management;
Planning, Environmental and Design Management;
Commercial Management; Commissioning
and Startup Management; Construction
Management; Project Controls; Quality Assurance;
Stakeholder Management
WSP served as Transport for Greater Manchester's five new lines into service in 11 phases,
delivery partner for the $2.85 billion Metrolink with over 15 miles of new track opening ahead
extension and enhancement program. Our services of schedule, and developing innovative solutions to
included comprehensive engineering management, meet tram management system requirements
program management, commercial management, to allow new lines to open as expected. The
project control and stakeholder engagement services. project, which is widely recognized as a success
story, received numerous awards including the
Our accomplishments as part of the integrated National Transport Awards special award for
delivery team are extensive, including bringing Outstanding Performance.
WOODROW WILSON BRIDGE
Location: Washington, D.C. area
Client/Owner: Virginia Department of
Transportation; Maryland State Highway
Administration; Federal Highway Administration;
District of Columbia Department of Transportation
Core Services: Program Management;
Construction Management
This award-winning project—one of the most providing program management, construction
ambitious transportation programs in the U.S. at management and inspection services. The
the time—replaced a functionally obsolete bridge bridge’s location in a heavily developed
on the Capital Beltway with twin 1.4–mile-long metropolitan area, rich in parks and natural
structures carrying 12 lanes of traffic over the areas, required compatibility with local
Potomac River. The new crossing replaced an environmental, traffic, aesthetic, historic and
obsolete six-lane bridge that had become a major socioeconomic concerns. Design-related
bottleneck, with long backups and delays at rush responsibilities included implementing public
hour. The project also included four new highway information and involvement programs; obtaining
interchanges (two in Maryland and two in Virginia), environmental permits; contract administration;
and redevelopment of Jones Point Park. and establishing project-wide cost and schedule
controls. During construction, the project team also
WSP was lead member of the joint venture that provided hands-on construction engineering and
served as general engineering consultant inspection services.
UTAH TRANSIT AUTHORITY
FRONTLINES 2015 PROGRAM
Location: Salt Lake City, Utah
Client/Owner: Utah Transit Authority
Core Services: Project and Program Management;
Design Management; Conceptual Planning;
Construction and Safety Oversight; Quality
Assurance; Communications
WSP provided program management services We were responsible for a full range of program
for this major rail expansion program adding a management tasks. Activities included design
commuter rail line and four new light rail lines—a oversight, construction management, project
total of 70 miles of service—to Salt Lake City’s contract administration, vehicle procurement,
transit network. This major undertaking included project controls, public outreach, financial and
the FrontRunner commuter rail line connecting budget planning, and preparation of implementation
Ogden and Provo to Salt Lake City, as well as the and development plans. In addition, we provided
Mid-Jordan line, the West Valley line, the Airport value engineering and risk management services
line and the Draper line. over the course of the program.
DENVER INTERNATIONAL AIRPORT
CAPITAL IMPROVEMENT PROGRAM
Location: Denver, Colorado
Client/Owner: Department of Aviation for the City
and County of Denver
Core Services: Program Management; Design
Management Overview; Construction Management
The sixth busiest airport in the U.S. and the Our firm also managed a range of mechanical
Gateway to the Rockies, Denver International engineering projects, including terminal air
Airport has undertaken a capital improvement handling unit upgrades and rooftop heating,
program to ensure that the airport continues to ventilation and air conditioning unit replacement,
provide superior service to its patrons and users. as well as providing civil engineering services for
WSP provided program management services to landside projects such as roadway and parking lot
support the implementation of multiple projects improvements and bridge rehabilitation.
included in the capital program. Individual tasks
included preparing project definition documents
for more than 250 projects; supporting the creation
of an asset management policy, strategy, procedural
handbook and condition assessment methodology;
and developing a new set of project delivery
procedures and workflows.
JETBLUE TERMINAL 5
Location: Queens, New York
Client/Owner: JetBlue Airways
Core Services: Project and Program Management;
Commissioning and Startup; Construction
Management; Project Controls
WSP provided program management services to handle 20 million passengers a year. Its security
for construction of JetBlue’s Terminal 5 at John checkpoint accommodates 20 screening lanes and
F. Kennedy International Airport as well as its 26 gates—each with dual taxiways—support 250
access roadways, an airside apron, a ramp layout, daily departures.
a 1,500-space parking garage, and a pedestrian
connector to the garage and AirTrain. The terminal set a new standard for airline facilities.
The exterior of the new portion of the facility is
The terminal's opening was the culmination of deliberately understated to quietly complement
a three-year effort aimed at doubling capacity the soaring curves of Eero Saarinen's 1962 classic
while transforming the passenger experience. modernist TWA terminal.
The 640,000-square-foot terminal is designed
TAIWAN HIGH-SPEED RAIL
Location: Taiwan
Client/Owner: Taiwan High Speed Rail Corporation
Core Services: Project and Program Management;
Planning; Design; Construction Services
Traveling at top speeds of 186 miles per hour, The $18 billion high-speed rail system was one of
trains on Taiwan’s high-speed rail system make the largest build-operate-transfer projects in the
the 214-mile trip between Taipei in the north and world at the time. The line consists of 30 miles of
Kaohsiung in the south in as little as 90 minutes. tunnels, 160 miles of viaducts and bridges, 25 miles
WSP worked on the initial feasibility studies in of cut-and-fill, eight stations and five maintenance
the early 1990s, and supported the Taiwan High- facilities. It features Japanese-built trains and high-
Speed Rail Corporation with program management, speed Shinkansen technology in its first application
planning, design, construction, and operations and outside Japan. Taiwan's high-speed rail system
maintenance services to help deliver this complex represents a viable alternative to cars, delivering
project successfully. significant environmental benefits through reduced
emissions and improved air quality.
RYERSON STUDENT
LEARNING CENTRE
Location: Toronto, Canada
Client/Owner: Ryerson University
Core Services: Project and Program Management;
Project Controls; Planning, Environmental
and Design Management; Quality Assurance;
Commercial Management; Stakeholder Management
The new Ryerson Student Learning Centre is a
156,000-square-foot, nine-story building that WSP was commissioned to manage the project, the
showcases an impressive glass facade, including professional teams and the construction manager
an elevated plaza and bridge connecting to the from project initiation to year-end warranty
existing library. The ground floor and basement reviews. We implemented project management
feature prominent commercial retail space, with procedures, managed costs and budget monitoring
a transparent glass skin that creates a variety of systems, oversaw commissioning and LEED Gold
lighting throughout the building. The facility is accreditation, monitored risks and opportunities,
barrier-free to encourage social interaction and and managed project changes and documentation.
engagement. Conceived as a library without
books, it is a library built for the digital age
that encourages students to interact with their
physical environment.
ANAHEIM REGIONAL
TRANSPORTATION
INTERMODAL CENTER
Location: Anaheim, California
Client/Owner: City of Anaheim
Core Services: Project and Program
Management; Master Planning; Architectural
and Engineering Services
The City of Anaheim and the Orange County The contract called for designing and laying the
Transportation Authority (OCTA) collaborated groundwork for the transportation hub on a site
on the development of the Anaheim Regional just south of the Honda Center. The state-of-the-
Transportation Intermodal Center (ARTIC), art transportation hub accommodates Metrolink
envisioned as a regional transportation gateway for commuter rail, OCTA buses, Amtrak, high-speed
Orange County. In addition to project management, rail, and future maglev connections. The facility was
WSP provided master planning, architectural designed as a platinum LEED-certified building and
and engineering services for Phase 1 of the follow-on phases will include a mixed-use activity
transportation center facility for ARTIC. center and commercial and residential development.
GENERAL MOTORS
TECHNICAL CENTER
Location: Detroit, Michigan
Client/Owner: General Motors
Core Services: Project and Program Management,
Project Controls, Commissioning and
Startup Management
WSP provided program and construction WSP managed the overall Warren Technical Center
management services for the renovation of Program for GM. The scope of work included
General Motors’ (GM) Technical Center in Warren, project and construction management; architecture
Michigan, one of three technical centers supporting and engineering; technical assistance; project
GM’s worldwide car engineering operations. administration and controls; selection of construction
The center comprises engineering offices, lab contractors; management of the master safety
and test space in a campus setting and houses program; installation of furniture, fixtures and
18,000 employees. equipment; contracting services; project scheduling;
and cost estimation and value engineering. The
The $1 billion renovation of the campus complex renovation of the Warren Technical Center was one
involved the rehabilitation of multiple office and of the largest construction projects under way at the
prototype manufacturing buildings, construction of time. Even before construction began, WSP was able
new parking decks, and infrastructure improvements to assist in reducing the projected construction cost by
throughout the site. nearly $100 million with a partnering approach and
value engineering.
LOUISIANA TIMED PROGRAM
Location: Louisiana
Client/Owner: Louisiana Department
of Transportation and Development
Core Services: Project and Program
Management; Project Controls; Financial
Consulting; Stakeholder Management
The Transportation Infrastructure Model for WSP led a private management joint venture
Economic Development (TIMED) is the largest providing program and financial management. The
transportation program in Louisiana’s history. It financing strategy was also switched to a bond-
comprised 16 transportation projects, including financed program, and alternative project delivery
widening of more than 500 miles of state highways, models were adopted. These measures significantly
improvements or new construction on three major reduced the original program schedule.
bridges including the John James Audubon Bridge
and the Huey P. Long Bridge, and improvements The management joint venture served as an
to the Port of New Orleans and Louis Armstrong extension of client staff, providing project
International Airport. development services for selected projects including
design management, utility relocation
After slow progress in the early stages, the and environmental services; construction
Louisiana Department of Transportation and management; oversight of major bridge
Development recognized that the program needed components; and management and execution of the
an overhaul to get back on track. public outreach program.
UNIVERSITY OF MONTREAL HEALTH MEDUPI POWER STATION
RESEARCH CENTRE
Location: Limpopo, South Africa
Location: Canada Client/Owner: Eskom
Client/Owner: University of Montreal Health Centre Core Services: Project Management Support;
Core Services: Project and Program Management; Engineering Support
Project Controls; Quality Assurance
WSP supported Eskom, South Africa’s power
This 15-story building is linked to both the utility, on the development of the 4,800-megawatt
University of Montreal Hospital Centre and the Medupi power station, one of the largest in the
Champs-de-Mars metro station. The facility world. It is designed for an operational life of
is dedicated to fundamental medical, clinical 50 years, features six coal-fired supercritical
and public health research. The project was boilers operating at high temperatures and
implemented as a public-private partnership. pressures. Supercritical boilers provide greater
As part of a consortium, WSP oversaw cost and efficiency and better environmental performance
schedule and provided project management services than older-generation boilers. We developed and
from the definition stage until final delivery. The implemented solutions to drive efficiencies during
project, which has LEED Gold certification, won construction. The development of the station and
PMI-Montreal’s 2014 Project of the Year award. associated infrastructure involved multiple large
contracts and a peak workforce of more than
8,000. The plant, located north of Johannesburg,
will provide a reliable and much-needed supply of
power to meet the needs of a growing population.
FEDERAL EMERGENCY
MANAGEMENT AGENCY (FEMA)
HOUSING INSPECTION SERVICES
Location: United States
Client/Owner: FEMA
Core Services: Project Management; Inspection;
Project Controls
Since 1995, WSP has supported FEMA as a Inspections are documented using tablets
nationwide contractor responsible for inspecting containing software that efficiently and thoroughly
homes damaged in presidentially declared disasters. describes the nature and extent of the damage.
To achieve the greatest efficiency and security, The data collected by these inspections is used
we maintain a team of experienced inspectors, as by FEMA to determine the type and amount of
well as field incident managers, quality assurance assistance to be provided to applicants.
personnel, software development and computer
operations staff, prepared to respond to incidents
immediately at FEMA’s direction and capable of
“ramping up” to sustain a high production level of
daily inspections.
SECURITY CAPITAL PROGRAM
Location: New York/New Jersey
Client/Owner: Port Authority of New York
and New Jersey
Core Services: Program Management;
Security Engineering Project Management;
Project Control Services
WSP provided program and project management We were engaged to provide coordination, scheduling,
services to the Port Authority of New York and and monitoring of design and/or preparation of
New Jersey for delivery of its security capital contract drawings and specifications and construction
program. The scope included a wide range of estimates. The team developed and implemented
projects and initiatives aimed at enhancing project procedures and control systems that have
security at the agency’s rail system, marine and helped ensure program success. Our program
aviation facilities, tunnels, bridges, terminals and management services extended from project inception
office buildings. Security initiatives have included through design, construction and commissioning. We
access control, closed-circuit television, structural provided staff resources including project managers,
strengthening, perimeter hardening and intrusion project control specialists, contract managers and
detection, and video analytics. document control specialists.
PURPLE LINE LIGHT RAIL
Location: Montgomery County and Prince George’s
County, Maryland
Client/Owner: Maryland Transit Administration
Core Services: Project and Program Management;
Environmental Oversight; Financial Consulting;
Public Involvement; Engineering; Risk Analysis
WSP is part of a joint venture serving as program vision to completion in a manner that will provide
management consultant to develop the $2 billion, lasting benefits to the region. WSP provided
16-mile Purple Line light rail line between Bethesda support throughout the P3 solicitation process
and New Carrollton, with 21 stations. The project, and document preparation, including technical
which will provide faster and more reliable transit provisions and performance requirements.
service, is being delivered under a public-private Services included planning, engineering, ridership
partnership (P3). forecasting, environmental impact analysis and
documentation, and cost estimating. We also
We worked closely with the owner and the project’s assisted with documentation requirements to
numerous stakeholders to bring this project from obtain a $900 million federal capital grant.
I-75 MODERNIZATION PROGRAM
Location: Oakland County, Michigan
Client/Owner: Michigan Department of Transportation
Core Services: Project Management; Planning and
Environmental; Engineering; Construction Oversight;
Financing; Procurement; Stakeholder Engagement
WSP has been providing owner’s representative Our firm is serving as an extension of Michigan
services since 2014 on this major highway Department of Transportation staff, providing
modernization program involving widening support for technical and project management
and reconstruction of approximately 18 miles activities vital to the program’s success. Services
of I-75, a key commercial and commuter route. include project management, planning and
Key components include rehabilitation of environment, traffic and intelligent transportation
bridges; reconstruction of the roadway and systems, engineering and construction, financing
ramps along the corridor; utility relocation; and procurement for alternative delivery,
and upgrades to geometrics, signage, guardrail, stakeholder engagement and public information. The
median barriers, carpool lots, noise walls, modernization program, which includes Michigan’s
lighting, intelligent transportation systems, and first high-occupancy vehicle lane, significantly
pavement markings. improves safety and mobility along the corridor.
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About WSP USA
WSP USA is the U.S. operating company of
WSP, one of the world's leading engineering and
professional services firms. Dedicated to serving
local communities, we are engineers, planners,
technical experts, strategic advisors and
construction management professionals. WSP
USA designs lasting solutions in the buildings,
transportation, energy, water and environment
markets. With more than 7,000 people in 100 © 2018 WSP. All rights reserved.
offices across the U.S., we partner with our
clients to help communities prosper. US-CC-BR-X760-EN-2018.10-001
