Name: Sarah Jane B.
Bacus
Module 1
Participating in Workplace Communication
Effective communication is ingrained in a successful working environment. As
social beings, we are driven by the need to connect, learn, and collaborate. This drives
us to be productive and efficient in our roles, no matter where we are. On a collective
level, communication skills, both verbal and nonverbal, are fundamental in all areas of
life, from personal to professional.
Engaging with the content of Module 1 involves obtaining and conveying workplace
information, performing duties in accordance with workplace instructions, and completing
work-related documents. These competencies are crucial in the contemporary workplace,
where effective communication and adaptability are indispensable for navigating the 21 st
century. Regardless of the specific nature of one’s job, these skills are an asset.
Various modes of communication, whether verbal, nonverbal, written, or visual, are
necessary for different situations and audiences. These modes will be essential as we
inevitably encounter diverse individuals, each with unique cultural backgrounds,
upbringings, socioeconomic statuses, beliefs, perspectives, and life experiences. As
mentioned in the module, “To effectively communicate, we must realize that we are all
different in the way we perceive the world, and use this understanding as a guide to our
communication with others” (Anthony Robbins, author, coach, motivational speaker). This
diversity, while enriching, will also present challenges that require us to adapt, empathize,
and appreciate different viewpoints.
What also captured my interest in the readings is the concept of effective listening
to receive the right information in the right way. Listening is often overlooked in favor of
speaking, but it is equally crucial. When receiving information verbally, in writing,
nonverbally, or visually, always verify both the validity of the information and our
understanding of it. By doing so, we can actively listen and seek clarification. It is
important to verify the source and check for bias or outdated content. Additionally, using
nonverbal cues and asking open-ended questions can enhance effective communication.
When speaking, we must naturally determine the best ways for conveying information in
various situations, whether through verbal, written, or visual means. That is to say, sole
reliance on verbal communication for conveying workplace information is insufficient. It
goes without saying that communication is dynamic and innovative because it has its own
ways. Significantly, messages, information, instructions, and ideas will not be conveyed
or understood without open lines of communication with supervisors, heads, and
colleagues. These skills apply to following workplace instructions. This will guide us in
achieving our goals and performing our roles and responsibilities.
Moreover, we will come across a wide variety of documents in the real world of
work, based on the situations and needs. These are financial records, reports, customers’
personal information, business letters, minutes of meetings, faxes, contracts, personnel
forms, daily activities, sales records, product information and the list goes on. When filling
in such documents, it is necessary to be very careful and do it accurately and promptly to
ensure compliance with organizational standards and rules. This will help us avoid any
problems and ensure that everything runs smoothly. Any mistakes or omissions could
result in inefficiencies, delays, and even legal repercussions.
Ultimately, I have discovered that, despite learning and gaining experience in
effective communication and expanding my understanding by meeting people from
diverse cultures, I am still learning. This is especially true as I get ready to start my career
and work with a group of people. This knowledge allows me to become even more
steadfast in applying the takeaways I have in this module in my work and personal life.
