Digital Government Transformation Strategy (DGTS) 2018 - 2022

21 Annex B – Attaining Sustainable Development Goals through DGTS

The table below provides a non-exhaustive list of ICT applications as best
practice for facilitating implementation of SDGs. In view of attaining SDGs,
government agencies can adopt the ICT applications through the
implementation of recommendations proposed in the DGTS.
Sustainable
Goals ICT Applications Recommendation DGTS in
SDG 1
• Access to basic services by vulnerable groups can be
improved when information on public services are available
• Digital-by-
in an online form.
Default
• Integrated Social Assistance System (e-Social Security)
services
encompassing all social assistance processes ranging from
• Digital
applications to payments can be carried out in an electronic
Inclusiveness
platform. E-Social Security allows for great savings in time
• E-Business
and resources, as well as increased transparency and
Strategies (Social
accountability.
Security, Social
• Mobile services such as mobile banking, digital payments
Integration)
and mobile money expand financial services to poor and
• Mobile-friendly
marginalized populations and help ensure equal rights to
services
economic resources.
• Online agricultural services can help small producers to find
the best markets for their products.

SDG 2
• Hunger can be reduced and food security can be increased
through web or mobile by giving farmers access to market
information, weather forecasts, as well as planting,
harvesting and targeted irrigation advice, logistics and
• E-Business storage, thereby helping to increase yield, restore soil,
Strategies reduce waste and improve both productivity and
(Agriculture) effectiveness.
• Mobile-friendly • Early warning agro-meteorological and agro
services climatological applications allow farmers to plan crop
resiliency before natural disasters. Policy makers can identify
food security challenges by monitoring up-to-date price
fluctuations and market availability of vegetables.
• Alerting systems on mobile phones provides timely animal
disease field reporting to enhance surveillance and early
warning of animal disease outbreaks.
• E-Business
Strategies (Health) SDG 3
• Digital-by- • e-Health information system that seamlessly combines
Default health reports, facilities-based services, electronic medical

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 records of patients, real-time health dashboards based on
health centres’ reports, facilities-based data, and vital events
data (births and death).
Services
• Emergency transport services online such as mobile phone
• Interoperability
based calls for ambulance services.
and Data Sharing
• Facilities and Inventory management systems to efficiently
• Mobile-friendly
and sustainably manage health assets and facilities.
services
• Mobile technologies can connect a patient in his or her own
• Open Data
home with professional medical and healthcare personnel
• Once-Only
through video and audio channels, using Internet.
Principle
• Mobile apps/SMS services provide pregnant women and
new mothers with essential information that can also help them
connect to local health services. The result is fewer

Sustainable
Goals ICT Applications Recommendation DGTS in
complications in pregnancy, as well as fewer childhood
deaths.
• Public can quickly access health care services (e.g.
demographics of health centres) and be better informed on
outbreaks (e.g. geographical locations of incidents and
treatment facilities) when information on same are available
online and on mobile.
• Online databases of diseases and good health practices
contribute to prevention of illnesses through the application of
analytics.
• Telemedicine with integrated web-enabled video cameras
is increasingly making medical advice and treatment options
available to a wider pool of patients irrespective of their
geographical location.
• Online access to key performance indicators of every
health care service (e.g. average wait times for treatment,
user satisfaction and fee structures by providers, among
others) allow nation-wide improvement of health care
services.
• Training of doctors and other healthcare workers through
online instruction, virtual meetings and classes, with e
coaching and e-mentoring.
• Digital-by-
Default SDG 4
services • Connectivity of all institutions, i.e. Primary, secondary and
• E-Business Tertiary to wireless broadband and video-link capacity.
Strategies • Development of new online curriculum in appropriate local
(Education) languages at lower levels and national languages at higher
• Interoperability levels.

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 • Training of teachers and students in ICT (computers, coding,
ICT applications, etc.) at all levels of schooling and
development of online courses (MOOCs) for high-school and
tertiary education.
• Online libraries with e-books, e-journals and e-magazines
for use in all low-income countries, and use of video-linked
classrooms to extend the reach of the nation’s best teachers
and schools.
& • Online monitoring of schools (teacher participation, student
Data Sharing attendance, supplies and inventory management)
• Real-time cloud-based policy dashboards for education
managers, including school enrolments, attendance, and
performance (including test scores).
• Online learning facilities enable lifelong learning anytime
and anywhere and supports knowledge societies by opening
access to education for everyone including vulnerable groups.
• ICT technologies for special needs, including voice
recognition, online Braille and others.

• e-Business
SDG 5
Strategies
• Offering women-oriented e-Services can cater for the needs
(Gender Equality
of women in under-developed regions as well as facilitate
and Youth)
access to basic services.
• Digital-by-
• Access to online information on public resources that are
Default
useful for girls (e.g., schools, hospitals, police stations),
services
productive, reproductive and community roles, e-learning,
• Mobile-friendly
online training programs, increased participation of
services
women in policy decisions and online discussion

s ICT Applications Recommendation DGTS in

platforms (e-participation) can enhance women
empowerment and sustainable livelihoods.
• Capacity building of women in mobile technologies allow
them to earn a living by creating businesses via the mobile
• Open Data
apps channel e.g. delivery of lunch packages.
• e-Participation
• Basic coding skills at an early stage will encourage girls to
take up Science, Technology, Engineering and Mathematics
subjects at higher education levels and eventually solve talent
gaps and gender inequality in tech companies.
• Digital-by-
Default SDG 6
services • Online services to request for connection to water network
• E-Business and to report water-related problems can be useful for
Strategies (Public ensuring the availability and sustainable management of

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 water and sanitation for all.
• Complaints and water connection requests can be resolved
faster if requests are geo-tagged.
Utilities) • Use of smart water meters and apps allow public to monitor
• Mobile-friendly and control home usage.
services • Internet of Things using networks of sensors can be used to
measure groundwater levels, and satellite imaging helps
give decision-makers a clear picture of how the water system
is prepared to respond to people’s needs.
• Digital-by-
Default SDG 7
services • Online monitoring of individual energy consumption and
• E-Business online advice on energy use can help users to improve their
Strategies (Public energy efficiency and lower energy consumption.
Utilities) • Usage of online services is more environmentally sound and
• Mobile-friendly less carbon-intensive than moving physically to counters and
services use of paper forms to avail of services.

SDG 8
• Public can be better informed of job openings in the
• Digital-by-
government if vacancies are published in a job portal (e
Default
Employment) in a consolidated form.
services
• Online education services provide additional opportunities
• E-Business
for training and skill improvement, thus favouring the
Strategies (Labour
development of a more skilled labour force.
and Education)
• Making data available that can be re-used, allows people
• Open Data
to develop new commercial services, thus generating new
employment opportunities and facilitating the creation of
start-ups (e.g., new apps for public transportation).

SDG 9
• Business Cases
• Integration of ICT applications in national strategies for each
• End-to-End
SDG (e.g. e-health, e-education, e-energy, etc.) with ICT as
services
a basic infrastructure.
• E-Business
• Small and Medium Enterprises can benefit if they are able to
Strategies (All
access government facilities targeted to businesses online.
sectors)
• Moreover, open access to academic research and the power
• Interoperability
of online collaboration to support cross-sector and in-house
and Data Sharing
co-creation, learning and work foster innovation in the
• Investment in
knowledge society.
ICT
• Government infrastructure including health and education
•
facilities, as well as water access points can be mapped using
smartphones with Global Positioning System (GPS).

Sustainable

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 Goals ICT Applications Recommendation DGTS in
• Internet of Things allows extensive metering, monitoring, and
remote sensing of physical infrastructure (E.g. power grids)
and the environment.
• Digital-by-
Default
services
• Digital SDG 10
Inclusiveness • Inequalities can be reduced if vulnerable groups (e.g.
• E-Business disabled persons, elderly people, uneducated persons, etc.)
Strategies are provided with means to access relevant government
(Gender Equality, services over the internet.
Social Security
and Social
Integration)
• Digital-by-
Default SDG 11
services • Access to basic services and the sustainability of communities
• E-Business can be enhanced when information on job vacancies,
Strategies (Labour, commuting timetables, transport routes as well as health
Transport, Health related and educational facilities are available online.
and Education) • In addition, public as well as stakeholders of government can
• E-Participation be engaged through online platforms for consultation on
• Open Data government decisions.
• Digital-by-
SDG 12
Default
• Online information such as Open Government Data on various
services
sectors and consumer information published on government
• E-Business
websites and mobile apps ensure that people everywhere
Strategies (All
have the relevant information and awareness on sustainable
sectors)
lifestyles in harmony with nature.
• End-to-End
• The use of 3D printing in production could slash the use of
services
raw materials, dramatically cut waste and produce better
• E-Procurement-
products.
by
• Providing online information about bidding processes and
Default
results through an e-Procurement online platform is an
• Once-Only
example of how governments can increase transparency and
Principle
efficiency, ensure sustainable production patterns as well as
• Open Data
unleash economic opportunities for all.
• E-Business SDG 13
Strategies • Availability of online knowledge repositories on the
(Disaster and Risk protection of environment as well as climate change can help
Reduction, Ocean to create awareness on issues related to sustainable climate.
Economy, • Open Government Data on climate, weather, land and
Environment, other natural resources, combined with Big Data analytics
Fisheries and and the Internet of Things, can help preserve the planet by

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Agriculture)
tackling environmental issues in a more effective way.
• Open Data
• E-Business
SDG 14
Strategies (Ocean
• Availability of online data on oceans, seas and marine
Economy,
resources can enable the application of big data on such
Environment,
data to analyse biodiversity, pollution, weather patterns and
Fisheries and
ecosystem evolution, and help plan mitigation and
Agriculture)
adaptation strategies.
• Open Data
• Use of mobile services and applications to provide useful
• Mobile-friendly
data (weather, tides, alerts, etc) to fishermen.
services

Sustainable
Goals ICT Applications Recommendation DGTS in
SDG 15

• Availability of online data and online reporting of terrestrial

• E-Business
ecosystems enables application of big data to analyse short
Strategies
and long-term trends and plan mitigation activities.
(Agriculture and
• Online forest monitoring and alert system that empowers
Forestry)
people everywhere to monitor the situation forests.
• Open Data
• Global Forest Watch unites the latest satellite technology,
open data and crowdsourcing to guarantee access to timely
and reliable information about forests.

SDG 16
• Publication of laws and policies on the Internet and
engagement of public through online platforms for
• Digital-by- consultation on government issues or decisions contribute to
Default peace, justice and strong institutions.
services • Mobile apps can empower public to report cases of
• E-Business corruption in public institutions.
Strategies • Online petition system to enable people to raise, sign, and
(Judiciary and track petitions online
Police Force) • Online access to judicial records enhances transparency of
• E-Participation the judicial system as well as trust in the legal system of a
• Mobile-friendly country.
services • Digital law making system (“e-Law”) provides access to
data in open standards for all stages of the legislative
process (from the first draft to the promulgation of the law).
The result is often greater transparency, collaboration,
efficiency and public participation.
• Business Cases SDG 17
• Affiliation with • Online platforms can be used to enhance international
International cooperation and coordination; promote technology transfer;

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Bodies
• Digital-by-
Default
services
• Digital capacity building; forge multi-stakeholder partnerships; and
Governance enable and improve data monitoring and accountability.
• Interoperability
and Data Sharing
• International
Cooperation