Koketso
Portfolio link
Ntlailane
Customer Service Specialist | Tech Enthusiast
MY SUMMARY
A passionate professional with extensive experience in Customer Service. I have excelled in customer-centric roles,
consistently delivering exceptional service and fostering positive customer relationships. Comfortable with various
software and applications, I bring creativity and proactive approach to my work. Currently, I am expanding my knowledge
in the tech field, seeking opportunities to combine this with my customer service expertise.
SKILLS
Desig
Technica Collaboratio
User research // Visual & interaction
Figma // Adobe XD // Google Slides //
Emotional intelligent// Flexible // Active
Design // Wireframing // Usability
SYSPRO // Zendesk // Microsoft Office //
Listener // Team Leader //Creativity //
studies // User Experience //
Basic knowledge in Adobe Photoshop & Communicative // Gives design critique +
Information Architecture // Presentation
HTML & CSS //Linux // Virtual Machines feedback // Strong presenter // Detail-oriented
// Prototyping
EMPLOYEMENT HISTORY
Customer Service Specialist
Hybrid
Treger Group II September 2019 - Curren
Pioneered top-notch customer service strategies, serving as a focal point for customer inquiries and issues.
Proactively identified improvement opportunities, maintained exceptional service levels, and fostered strong customer relations
Problem-Solved Response Times: Strategically leveraged Zendesk CRM to tackle the challenge of extended response times,
transforming them from a week to most inquiries being addressed within 24 hours and a maximum of 48 hours
Drivers License:
Conflict resolution, client feedback, ticketing systems, communication skills, CRM software (Zendesk)
C1
Utilized Syspro for efficient account management and product tracking.
National Brand Manager
INTEREST
Hybrid - (Promoted from Previous Position)
Gym
Oro Africa II July 2018 - August 201
Tennis
Managed key accounts, including EDCON & TFG, and identified business opportunities by evaluating brand positioning.
Learning Languages
Developed lasting client relationships through proactive communication, training, and follow-ups, contributing significantly to
product sales.
Client relations, problem-solving, multitasking, quality assurance
LANGUEAGES
Boosted sales and customer loyalty with highly effective branding messages
Proficient :
Helped sales associates exceed goals by training on products, service requirements and customer engagement strategies
English
Maximized retail location success, fostering collaborative, trusting relationships among key personnel
Setswana
Achieved business targets, partnering with retail teams to implement creative sales solutions.
Zulu, Sotho
Area Account Manager
Learning
Hybrid
Mandarin
Spanish Oro Africa II March 2017 - July 201
Successfully promoted MEMI Jewellery, a flagship brand of Oro Africa, a leading jewellery wholesaler.
Progressed to managing major accounts, including Edcon & TFG, demonstrating leadership and sales skills.
Conflict resolution, client feedback, ticketing systems, communication skills
Promoted products at meetings, conferences and workshops
Sustained high customer satisfaction rates with problem resolution and feedback loops.
REFERENCES
Treger Group
Manager - Dean Billings
+27 11-089-6000 / +27 79-5172-432
Oro Africa-+27 21-480-9860
Human Resources-Theo Klein
+27 083- 261 - 7825
Director- Gary Nathan
EDUCATION
+27 82-412-1262
Networking Basics
Network Basics
Cisco - May 202
Completed an introductory course in Networking Basics, covering core concepts of network foundations, devices, media, and
protocols. Gained hands-on experience in configuring network devices and understanding data flow within networks.
Ongoing Studies: Currently pursuing the Network Technician career path certification modules, with plans to obtain
the CCNA certification upon completion.
Google Ux Design
UX Design
Coursera - August 2023
Completed a rigorous program with distinction, gaining proficiency in UX research, wireframing, prototyping, and usability studies.
Developed a portfolio showcasing user-centered design solutions.
Higher Certificate in Marketing (Cum Laude)
Marketing
UNISA - December 201
Graduated Summa Cum Laude
Showcasing top-tier academic performance and dedication to marketing excellence.
Excelled in developing strategic marketing plans, market research, and collaboration within diverse teams.
Progress Comprehensive High School
January 2024 - December 200
Completed my National Senior Certificate with Diploma pass
Contact: feel free to reach out via LinkedIn messaging or email at [email protected]. Let's connect, share insights, and explore opportunities
together.
CONTACT DETAILS
Email:
Tel/WhatsApp:
LinkedIn: Link
[email protected]
(+27) 81-274-9116
